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All Journal International Journal of Artificial Intelligence Research JOURNAL OF MECHANICAL ENGINEERING, MANUFACTURES, MATERIALS AND ENERGY JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Journal of Education, Humaniora and Social Sciences (JEHSS) PERSPEKTIF Best Journal (Biology Education, Sains and Technology) Majalah Ilmiah METHODA UPMI Proceeding Series Journal Khazanah Sosial All Fields of Science Journal Liaison Academia and Sosiety Journal Liaison Academia and Society
Khairuddin Tampubolon
Universitas Pembinaan Masyarakat Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences

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Journal : perspektif

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Artificial Intelligence (AI) Based Public Service Innovations in Improving the Effectiveness of State Administration in the Society 5.0 Era in Medan City Khairuddin Tampubolon; Muhamad Hendry Surya; Elazhari Elazhari
PERSPEKTIF Vol. 15 No. 3 (2026): PERSPEKTIF Juli
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v15i3.18269

Abstract

The development of digital technology in the Society 5.0 era is driving the government to transform public services toward a more effective, efficient, transparent, and adaptive state administration system. One innovation with significant potential is the application of Artificial Intelligence (AI) in public service delivery. This study aims to analyze the implementation of AI-based public service innovations in improving the effectiveness of state administration in Medan City and to identify factors that support and hinder its implementation. The research focuses on the use of AI in administrative services, public complaint management, data processing, and digital technology-based decision-making. This study used a qualitative approach with descriptive methods. Data were collected through in-depth interviews, observations, and documentation studies. The research informants included the Head of the Medan City Communication and Informatics Office, the Head of the Statistics and Public Information Division, SP4N-LAPOR administrators, users of digital public services, and academics in the fields of public administration and digital transformation. Data analysis was conducted using the Miles and Huberman interactive model, encompassing the stages of data reduction, data presentation, and conclusion drawing. Data validity was tested using source and method triangulation techniques. The research results show that the application of AI contributes positively to increasing the effectiveness of public administration by accelerating service processes, improving data processing accuracy, bureaucratic efficiency, and increasing transparency and accountability in public services. The use of chatbots, automated public complaint classification, and AI-based data analysis can improve service quality and public satisfaction. However, AI implementation still faces various obstacles, including limited digital infrastructure, low human resource competency, disparities in technology access, and challenges related to data security and the ethical use of AI. This study concludes that AI-based public service innovation is an effective strategy to support the modernization of public administration in Medan City in the Society 5.0 era. Successful implementation requires comprehensive regulatory support, strengthened digital infrastructure, enhanced staff competency, personal data protection, and synergy among stakeholders to ensure sustainable public service transformation and a focus on improving the quality of public service.
Implementation of the Responsibility to Protect Principle in the Prevention of Genocide in Indonesia Khairuddin Tampubolon; Muhamad Hendry Surya
PERSPEKTIF Vol. 15 No. 1 (2026): PERSPEKTIF January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v15i1.16262

Abstract

This study aims to analyze the implementation of the Responsibility to Protect (R2P) principle in the context of genocide prevention. Using a qualitative method based on literature study, this study examines national legal documents such as the Human Rights Law, the Social Conflict Handling Law, and Indonesia's diplomatic statements in UN forums related to R2P. Data were analyzed using Miles and Huberman's interactive models to identify the fit between R2P standards and Indonesian policy instruments. The results show that Indonesia supports R2P normatively, especially in Pillar 1 which emphasizes the state's responsibility to protect citizens from mass violence. However, this support is ambivalent because the state still rejects Pillar 3 which opens up the possibility of international collective intervention. A national policy analysis revealed that Indonesian legal instruments have contained elements of protection, but are not specifically designed to prevent genocide, so their implementation is more reactive than preventive. The Papuan case study shows that there is a risk of structural genocide that has not been officially recognized by the state. The main obstacles to the implementation of R2P in Indonesia lie in the dominant security paradigm, the absence of a human rights-based early warning system, and the politics of denial of the potential for mass violence. This study recommends the explicit integration of R2P principles into national policies, the establishment of early warning systems, and the reorientation of security approaches to human security. In conclusion, Indonesia is at the stage of R2P as a discourse, but it has not fully become R2P as a policy practice.
Co-Authors Ahmad Karim Ahmad Karim Aidil Fithrah Ali Mukti Tanjung ALINUR . Alinur, Alinur Alistraja Dison Silalahi Amra, Ricca Nophia Ardi Ermawy Ardy Ermawy Barham Siregar Barham, Barham Berkat Zebua, Warisman Chairina Darmawan Sriyanto Dede Ibrahim Muthawali Dewi, Dian Kemala Dian Kemala Dewi Dina Hastalona Dina Hastalona Elazhari Elazhari Elazhari Elazhari Elazhari, Elazhari Elisabeth Sitepu Elisabeth Sitepu Ermawy, Ardi Ermawy, Ardy Faimal Rivai Koto Fandowan Saputra Gulo Fatin Nadifa Tarigan Fau, Jonas Stifan Fider Lumban Batu Fider Lumbanbatu Fithrah, Aidil Gunawan Undang Herlina H Herlina Herlina Hetty Elfina Hiya, Nirmadarningsih Hutagaol, Jarungjung Ikrar Budi Irawan, Surya Jamaluddin Jamaluddin Jarungjung Hutagaol Jefri Soranta Telaumbanua Jenda Ingan Mahuli Jenda Ingan Mahuli Julian Julian julian, julian Karim, Ahmad Khairul Saleh Lumban Batu, Fider M. Ali Musri S M. Ikrar Budijaya M.Dandy Resafahlevi Nasution Mahuli, Jenda Ingan Mahyudin Situmeang Mahyudin Situmeang Manullang, Marihot Manurung, Ridho Syahputra Manurung, Ridho Syahputra Marihot Manullang Marihot Manullang Marihot Manullang Marihot Manullang Misdawati Misdawati Misdawati, Misdawati Mohd. Idris Dalimunthe Mohd. Idris Dalimunthe Muhamad Hendry Surya Muhammad Ali Musri S Muhammad Anshar Muhammad Razali Musri S, M. Ali Musri S, Muhammad Ali Muthawali, Dede Ibrahim Nasution, M.Dandy Resafahlevi Natalia Natalia Nirmadarningsih Hiya Nirwana Br. Bangun Novi Yanti Nunti Sibuea Nurhalimah Sibuea Pangeran, Pangeran Parinduri, Ramadha Yanti Pin Pin Pin Pin Pin, Pin Pita Marina Lewar Prayoga, Boby Indra Ramadha Yanti Parindori Ratna Sari Dewi Ratna Sari Dewi Razali, Muhammad Reza Hanafi Lubis Ricca Nophia Amra Riyanti Sibuea, Nunti Sibuea, Nur Halimah Situmeang, Mahyudin Sriyanto, Darmawan Suhelmi Suhelmi Suhelmi, Suhelmi Sulitansari Halawa Surya Irawan Surya Irawan Surya Irawan Syamsul Bahri Arifin Tanjung, Ali Mukti Tasyah Humairah Utami Teja Rinanda Tina Herianty Masitah Tulim, Anto Undang, Gunawan Wispi Elbar Yanti Parinduri, Ramadha Yuanita Yuanita Yuanita, Yuanita Yuliatil Adawiyah Harahap Yulis Hati Yusri Yusri Yusri Zebua, Warisman Berkat Zsazsa, Cut Sah Kha Mei Zulkifli Zulkifli Zulkifli Zulkifli