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AGUNG SETIAWAN
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Journal : Jurnal Ilmiah ASET

 1 
Faktor-Faktor yang Berpengaruh terhadap Kepuasan Pelanggan Agung Setiawan; Suhaji Suhaji
Jurnal Ilmiah Aset Vol 15 No 1 (2013): Jurnal ASET Volume 15 No 1
Publisher : STIE Widya Manggala

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Abstract

This research aimed to analyze the factors which influence customer’s satisfaction (Study at PT. Superpam Internasional Semarang). The population in this research was all customers at PT. Superpam Internasional Semarang. While the samples in this research were 100 people by using purposive sampling method. The data was obtained by primary data and secondary data. The Data analysis was done by using Regression Analysis. The result of this research indicates that (1) delivery system hadsignificant influence to customer’s satisfaction, thereby hypothesis 1 was received, (2) product quality had significant influence to customer’s satisfaction, thereby hypothesis 2 was received, (3) brand has no significant influence to customer’s satisfaction, thereby hypothesis 3 was refused, (4) price-value relationship had significant influence to customer’s satisfaction, thereby hypothesis 4 was received, (5) employee’s performance had significant influence to customer’s satisfaction, thereby hypothesis 5 wasreceived, and (6) competition had no significant influence to customer’s satisfaction, thereby hypothesis 6 was refused, and employee’s performance, and competition had significant influence together to customer’s satisfaction, thereby hypothesis 7 was received.
Co-Authors - Arimbi Abdi Dwi Andika Putra ACHMAD FAUZI Adyanata Lubis Ageng Putra Mulya Agus Sugiarto Agustono Agustono Aini, Yulfita Alan Febriansyah Alfath Nare Utama Ali Mahpudin Amirudin Amirudin Among Prayogo Andhika Rifki Prasetyo Andi Awaluddin Andi Firdawati Aninda Sri Rahayu Mastur Anis Shobikhah Anjeli Anselinus Kevin Munthe Arancas Safriati Lenggono Aries Boedi Setiawan Aryandhini, Annisa Arzaq - Assayyidah, Jasmine Audri Angelia Ignesia Bagus Naufal Baiq Safira Putri Salsabila Beni Nugroho Beverly Evangelista Budi Prabowo Soewondo Bunga, Nindi Bunga Iqnas Cossy Maychandra Dalfin Susanto Danu Firman Solihin Denik Wirawati Detri Amelia Chandra Diar Herawati Dika Pola Rizki Dwi Jatmoko Dwi Nanda Oktaviany Dwi Sulistyaningsih Edi Tetra Wibowo Eka Febrianti Eko Riyanto Ery Wahidatul Khasanah Evy Segarawati Ampry Failasufa, Hayyu Fauzi Erwis Fauziyah febi nurul safitri Firman Santosa Galang Asmara Hadi Riyandi Hadita Hafiz, Abdul Hartoni Hartoni Hendra Harmain Herlin Rahmasari Hermawan Hermawan Heru Gunawan Hijria Hijria Iin Wariin Basyari Iin Wariin Basyari Imam Prasetiyo Imam Prasetiyo Imam Wahidin Indrawati Indrawati Iqbal albaihaqi Iskandar Sukmana Jenivia Anggi Afriandini Jihan Johannes Johny Koynja Jufri Karjiono Karjiono Kartika Kartika Lola Kambuno Lullail, Jamalul Lutfia Uli Na’mah Luth Fimawahib M Arief Haritsa M. SALEH Marsudi Marsudi Maulana Dwi Sena Minollah Muh. Inayah A.M. Muhamad Afif Amanullah Muhamad Nurkholis Muhamad Taufik Muhamad Taufik Muhamad Taufik Nabila Ulfa Ningsih, Ellis Nurjuliasti Nopi Anggita Norma Devi Kurniasari Nubi Adzrul Idzihart Nur Aisyah Nur, Edil Wijaya Nuri Zakiyyah Nuriana Rachmani Dewi Nurmansyah Alami Nurmansyah Alami Nurul Ayu Puspita Sari Pipit Ristiana Anggraini Prita Sridelia Putri Salzabila Rachman Maulana Kafrawi Rachmi Hariaty Hasan Rafiuddin Syam Rahimuddin Samad Rahmadani Rahmadani Rahman Arifuddin Rahmawati Nurul Jannah Rani Rifqi Ramadhan Riska Ari Amalia Riyanto Wibowo Rizal Fauzi Rizky Tidarwati Pratiwi Rochmad Rusnan Safrudin Sarkawi Satria Pradana Satria Riki Mustafa, Satria Riki Shifa Atiyatul Hasanah Sonia Sri Wahyudi St. Harpiani Subekti Prasetio Subekti Prasetyo Sugeng Riyanto Suhaji Suhaji Sultan Hasibuan Sutarto Sutarto Syafrizal Hasibuan Syafruddin Rais, Syafruddin Syahril Syahrul AlQadri Syamsiar, Syamsiar Syarifuddin Syarif Theresia Pynkyawati Tia Listiaty Toni Ari Wibowo Venissa Dian Mawarsari Wahyu Adi Pratama Wieke, Erzy Asty Yoga Zahrudin Yulfita Aini Yuriska Zai, Feri Irawan Zakaria, Hadi