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Journal : Scientific Journal of Informatics

Combination Of VADER Sentiment Analysis and SEQ Scale For Evaluating the Usability of The Gojek Application Zakiyah Apriliya Budiarti; Wahyuningrum, Tenia; Adnan Purwanto; Muhammad Akbar Setiawan; Singgih Setia Andiko; Abdul Karim
Scientific Journal of Informatics Vol. 13 No. 1: February 2026
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v13i1.35956

Abstract

Purpose: This study aims to analyze user sentiment toward the Gojek mobile application using the Valence Aware Dictionary for Sentiment Reasoning (VADER) method and to evaluate the perceived ease of use of the application using the Single Ease Question (SEQ) instrument. Methods: The research data were obtained by scraping 30,000 user reviews of the Gojek application from the Google Play Store. The reviews were processed through text preprocessing, sentiment classification using the VADER method, and subsequent mapping of sentiment polarity scores to a 1–7 SEQ usability scale. A Spearman rank correlation analysis was conducted to examine the relationship between sentiment scores and derived SEQ values. Result: The results indicate that user sentiment toward the Gojek application is predominantly positive, followed by neutral and negative sentiments. The overall average SEQ score is 4.11, suggesting that the application is generally perceived as fairly easy to use. Furthermore, a strong and statistically significant positive association was found between VADER sentiment scores and SEQ usability scores, indicating that more positive sentiment tends to be associated with higher perceived ease of use. Novelty: This study contributes to the literature by empirically integrating sentiment analysis and usability evaluation using VADER and SEQ within the context of an Indonesian super-app. The findings provide practical insights for digital application developers to identify usability strengths and areas for improvement based on large-scale user feedback.
Co-Authors - Anisah - Sri . Zulfan Abdul Manan Abdul Manan Adib Rozan Adnan Purwanto Afip Afip Afrendi, Mohammad Agung Wintoro Agus Perdana Windarto Ahmad Atabik Ahmad Harjono Ahmad Hudawi AS Ahmad Muslimin Ahmad Syamsul Muarif Amiruddin . Andi Achmadi Andi Arifuddin Mane Ani Satul Inajati Antonius Rino Vanchapo Arman Ismail Aty Nurmala Hamdy Ayu Ghinadi Azmen Kahar Badie Uddin Bangun, Budianto Bayu Aji Bruri Marwano Wutwensa Budi Rohmansyah Cahyo Setiadi Ramadhan Chaerul Fadlan Saud Dalming, Taufiq Daniel Rahandri Dany Miftah M. Nur Dany Miftah M.Nur Destina Marta Fiani Devyna Dhita Helmayanti Dewanti Amaranggana Wajraprakara Dewi Alfianti Dewi Yulianawati Diana Setiana Dwi Wachidiyah Ningsih Dwika Asrani Dwika Assrani Efridani Lubis Eka Anggriana W Endah Nurhawaeny Kardiyati Erlin Windia Ambarsari Eva Yuni Rahmawati Fahdina Maulaya Fauzan Mirza AM Faznuhal Firman Menne Fitri Khairani Fitria Zulkarnain Fitriani Futhoirotul Ufaiwiyah Guidio Leonarde Ginting Habibur Rahman Harimurti Wulandjani Heri Hadi Saputra Herman Loli Hidayah, Sri Noor Mustaqimatul Hidayah Hidayat, Dimas Hizbulloh Khalil Al Jamil Husaini Husaini Ibnu Suryadi Idhul Ade Rikit Fitra Irfan Fauzi Rahmat Irma Santika Ismail Yahya Iswahyudi Joko S Jahril Jennifer Farihatul Bait Jeperson Hutahaean Kamal Abdullah Karina Puji Lestari Lasmaria Flora Roslinda Silaen Lince Tomoria Sianturi M. Mahbubi Mahendra Mahendra Mahpudin Mahpudin Mamluatul Murivina Maria Magdalena Bebhe Marliah Moch. Gilang Romadhon Moeljono Moh. Jais Romli Moh. Jasri Moh. Jupri Efendi Mohamad Yusuf Muhammad Abdul Rosid Muhammad Akbar Setiawan Muhammad Awaluddin Muhammad Fajar Hariyadi Muhammad Islah Idrus Muhammad Ismail Muhammad Jodi Prasetiyo Muhammad Lukman Mukhamad Agus Zuhurul Fuqohak Musdalifah Muthiah Rahman Mutmainah Safira Nur Asyiah Nurhidayah - Nurindah, Putri Berliana Nurlaela Nurlaela Nurlaela Nurlaela Nurlidah NURUL HIKMAH Nurwijayanti Prabasari, Bonita Prayetno, Sugeng Prayetno Prianka Ratri Nastiti Priyagus, Priyagus Purnomo, Halim Rachmawati, Windasari Rahayu Melani Rahmat Pannyiwi Riscka Nurul Fadilah Risma Andayani Romansyah Sahabuddin Rosa Mual Rosid Ridlo Roslidar Sabrina Hayati Saddam Hasan Sahidin . Sainul Hermawan Sal Sabila Rahmi Ismael Singgih Setia Andiko Siti Roudhotul Jannah Slamet Riyadi Sri Mulyaningsih Sudarmanto, Eko Sukmawati Mardjuni Sukmawati Mardjuni Sulistiyanto Sumianah Syahrial Syaiful Islam Syarifuddin Tenia Wahyuningrum Thanwain Thanwain Udas Udas Umi Faizatul Fadilah Wiken Zelmiyas William Ramdhan Willyanto Kartiko Kusumo Windasari Rachmawati windasari rachmawati yakoba yuliana hattu Yanuar, Mutiara Yessica Siagian Yunita Sari Yuwaldi Away Zakiyah Apriliya Budiarti Zunia Virasuli