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All Journal Jurnal Ilmiah Ekonomi Islam Hasanuddin Economics and Business Review MBR (Management and Business Review) Syntax Literate: Jurnal Ilmiah Indonesia Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Journal of Economic, Bussines and Accounting (COSTING) Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship Journal of Education, Humaniora and Social Sciences (JEHSS) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Manajemen Kesatuan International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan J-MIND (Jurnal Manajemen Indonesia) Proceeding International Seminar of Islamic Studies Journal Of World Science East Asian Journal of Multidisciplinary Research (EAJMR) Jurnal Pengabdian Masyarakat Bestari (JPMB) Jurnal Bisnis dan Kewirausahaan Journal of International Conference Proceedings Asian Journal of Management Analytics JURNAL MUARA PENDIDIKAN Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) International Journal of Business and Applied Economics (IJBAE) Jurnal Pemberdayaan Sosial dan Teknologi Masyarakat Economics and Business Journal Jurnal Ekonomi, Teknologi dan Bisnis Indonesian Journal of Advanced Research (IJAR) Jurnal Pengabdian West Science Amkop Management Accounting Review (AMAR) Jurnal Pengabdian Masyarakat Bangsa Enrichment: Journal of Multidisciplinary Research and Development Journal of Business Management Tuhenori: Jurnal Ilmiah Multidisiplin Jurnal Solusi Masyarakat (JSM) Review of Management, Accounting, and Business Studies Proceeding Of International Conference On Education, Society And Humanity
yeni absah
Fakultas Ekonomi dan Bisnis, Universitas Sumatera Utara
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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EVALUASI PENERAPAN MANAJEMEN PERUBAHAN PADA PENGGABUNGAN ORGANISASI PENYELENGGARA PELABUHAN Syah, Ramlan; Nasution, Harmein; Absah, Yeni
J-MIND (Jurnal Manajemen Indonesia) Vol. 10 No. 3 (2025): J-MIND (Jurnal Manajemen Indonesia), December 2025
Publisher : LPPM Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/j-mind.v10i3.25174

Abstract

Port-sector reform has value only insofar as it results in measurable improvements in service performance. This study evaluates the application of change management in the merger of Harbormaster and Port Authority functions at one operational unit (UPT), where the intended integration goals have empirically not been consistently achieved. Using a constructivist qualitative approach with a single-case study design, data were collected through 30 semi-structured interviews, non-participant observation, and a review of 68 documents; analysis followed the Miles–Huberman interactive cycle with NVivo-assisted open–axial–selective coding, and validation through triangulation, member checking, and an audit trail. Core findings indicate a misalignment in the management of Ability-Motivation-Opportunity (AMO) improvements across Lewin’s stages: during unfreeze, policy urgency was established but communication remained largely one-way and passive resistance persisted; during change, procedure harmonization via bridge SOPs, competence-based redeployment, and digital quick wins progressed, yet participation was not well structured, competency mismatches persisted, and complaint handling lacked standardization; during refreeze, work began on a unified SOP and cross-agency KPIs, but standardization and cultural internalization were not yet stable. We conclude that the absence of a systematic change architecture and the lack of formal change agents have stalled integration at administrative unification. The study recommends an “integrated change framework” comprising a guiding coalition, finalization of a unified SOP linked to KPI–reward systems, competency certification for critical roles, high-involvement work practices, and a closed-loop feedback cycle to ensure the sustainable institutionalization of new practices.
The Influence of Instagram Social Media and User-Generated Content on Purchase Decision Through Brand Trust at Alligator Roastery Medan Sakinah, Dwi; Rini, Endang Sulistya; Absah, Yeni
Journal of Business Management Vol. 3 No. 3 (2026): April (In Progress)
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/jobm.v3i3.184

Abstract

Indonesia ranks fourth globally in coffee production, yet faces challenges in domestic market penetration. This study examines how Instagram social media marketing and User-Generated Content (UGC) influence purchase decisions through brand trust at Alligator Roastery Medan, a specialty coffee business experiencing declining customer visits from 680 daily visitors in 2022 to 420 in 2024. Using quantitative methodology with PLS-SEM analysis on 161 respondents selected through purposive sampling, data were collected via structured questionnaires. Results indicate that Instagram positively influences brand trust (β=0.423, p=0.004) and purchase decisions (β=0.298, p=0.005). UGC significantly affects brand trust (β=0.428, p=0.004) but shows no significant direct effect on purchase decisions (β=0.194, p=0.097). Brand trust mediates both relationships significantly and demonstrates the strongest direct effect on purchase decisions (β=0.456, p=0.000), explaining 80.8% of variance in purchase decisions. Findings suggest that digital marketing strategies must prioritize building brand trust through consistent, authentic content and leveraging consumer-generated content to enhance credibility and drive purchase behavior in the specialty coffee market.
KEPUASAN KERJA SEBAGAI MEDIATOR KOMITMEN ORGANISASIONAL DAN KESIAPAN INDIVIDU MENGHADAPI PERUBAHAN TERHADAP KINERJA KARYAWAN PT ANGKASA PURA AVIASI Tarigan, Suzie Rehulina; Absah, Yeni; Lumbanraja, Prihatin
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/nwr4yg59

Abstract

Penelitian ini bertujuan untuk menganalisis peran kepuasan kerja sebagai mediator dalam hubungan antara komitmen organisasional dan kesiapan individu menghadapi perubahan terhadap kinerja karyawan pada PT Angkasa Pura Aviasi. Jenis penelitian ini adalah kuantitatif eksplanatori dengan pendekatan statistik objektif untuk menguji pengaruh langsung dan tidak langsung antar variabel. Populasi penelitian mencakup 182 karyawan organik hasil alih status dari PT Angkasa Pura II, dengan sampel sebanyak 126 responden yang ditentukan melalui metode proportional random sampling. Data dikumpulkan menggunakan kuesioner tertutup berskala Likert lima poin, mencakup empat variabel utama: komitmen organisasional, kesiapan menghadapi perubahan, kepuasan kerja, dan kinerja karyawan. Analisis data dilakukan dengan Structural Equation Modeling–Partial Least Squares (SEM-PLS) menggunakan SmartPLS untuk menguji validitas, reliabilitas, serta hubungan kausal antar variabel. Hasil penelitian menunjukkan bahwa komitmen organisasional dan kesiapan individu menghadapi perubahan berpengaruh signifikan terhadap kepuasan kerja dan kinerja karyawan. Temuan ini mengindikasikan bahwa semakin tinggi komitmen dan kesiapan karyawan dalam menghadapi perubahan, semakin tinggi pula tingkat kepuasan dan kinerja mereka. Selain itu, kepuasan kerja terbukti berperan sebagai mediator yang memperkuat hubungan antara komitmen organisasional dan kesiapan menghadapi perubahan terhadap kinerja. Dengan demikian, penelitian ini menegaskan pentingnya peningkatan kepuasan kerja melalui pengelolaan aspek psikologis dan kesiapan karyawan dalam proses transformasi organisasi guna mencapai kinerja optimal di lingkungan kerja yang dinamis.
The Role of Strategy Agility as a Mediation Variable is Reviewed with Human Capital and Absorptive Capacity in Influencing the Performance of PT Bank Sumut Kampung Lalang Branch Office Simbolon, Rudi Ardi Anugrah; Absah, Yeni; Lumbanraja, Prihatin
Economics and Business Journal (ECBIS) Vol. 4 No. 3 (2026): March
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i3.302

Abstract

This study aims to analyze the role of strategy agility as a mediating variable in the relationship between human capital, absorptive capacity, and performance of PT Bank Sumut Kampung Lalang Branch Office. The method used was a quantitative approach with data collection through questionnaires distributed to 49 respondents. The results of the study show that human capital and absorptive capacity have a positive and significant effect on company performance. In addition, human capital and absorptive capacity also have a positive effect on strategic agility. Strategy agility has been proven to be able to mediate the relationship between human capital and absorptive capacity to company performance. These findings emphasize the importance of human resource management and the organization's ability to absorb new knowledge to improve performance in the competitive banking industry. This research is expected to provide insight for management in formulating more effective strategies to improve the Company's performance.
Analysis applicability of 360-degree feedback performance appraisal as a new technique performance appraisal for civil servants Tambunan, Toman Sony; Ginting, Paham; Sirojuzilam, Sirojuzilam; Absah, Yeni
Review of Management, Accounting, and Business Studies Vol. 2 No. 1 (2021)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/revenue.v1i2.3645

Abstract

The literature on 360-degree feedback performance appraisal systems has attracted considerable attention by showing a link between behavior change and individual performance. This study aimed to analyze the strengths, weaknesses, opportunities, and threats to the 360-degree feedback performance appraisal system for Civil Servants in the City Government of Medan. To determine the participants in this study, it was calculated using the formula, Slovin. The data was collected through observations, interviews, and literature studies. Data analysis used qualitative descriptive analysis. The data results would be used to determine the strengths, weaknesses, opportunities, and threats to the implementation of the Civil Servants' 360-degree feedback performance assessment system in the City Government of Medan. The strategy of implementing a 360-degree feedback performance appraisal system as a performance assessment system for Civil Servants in the City Government of Medan was creating a joint commitment to support a fair and objective performance appraisal system, implement a 360-degree feedback performance appraisal system as an effective performance appraisal system for Civil Servants in the City Government of Medan, involving the participation of many parties to formulate assessment instruments, involving the participation of several parties at each interconnected level to act as an assessment team, improving the competence of human resources in conducting the appraisal process, establishing performance appraisal instruments that reflect aspects of actual attitudes, behaviors, morals, skills, and work outcomes, creating stages and performance appraisal standards, and using information and communication technology (ICT) in the delivery of appraisal instruments.
The Effect of Work Life Balance, Workload, and Compensation on Employee Performance with Organizational Commitment as a Moderation Variable at PT. Nusantara Plantation IV KSO Regional II Tanjung Garbus Plantation Fitriyanti, Mira; Siahaan, Elisabet; Absah, Yeni
Journal of Business Management Vol. 3 No. 3 (2026): April (In Progress)
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/jobm.v3i3.191

Abstract

Changes in the increasingly dynamic work environment have driven a transformation in performance management, where work life balance, workload, and compensation systems are important aspects in maintaining employee productivity. This study aims to analyze the influence of work life balance, workload, and compensation on employee performance with organizational commitment as a moderation variable in PT. Nusantara Plantation IV KSO Regional II Tanjung Garbus Plantation. Using a quantitative method with PLS-SEM analysis on 150 maintenance and harvest employee respondents selected through proportional random sampling, data were collected through a structured questionnaire. The results showed that work life balance had a positive and significant effect on employee performance (β=0.319, p=0.000), workload had a negative and significant effect on employee performance (β=-0.270, p=0.000), and compensation had a positive and significant effect on employee performance (β=0.536, p=0.000). Organizational commitment was proven to strengthen the influence of work life balance (β=0.184, p=0.011) and workload (β=0.149, p=0.009) on employee performance, but was unable to moderate the compensation relationship with employee performance (β=-0.230, p=0.001). The research model explains 80.3% variance in employee performance. These findings underscore the importance of a holistic human resource management strategy in the plantation industry, particularly in balancing productivity demands with employee well-being through effective work-life balance management, proportionate workload distribution, fair compensation systems, and strengthening organizational commitments.
Co-Authors Adelia, Nurul Ajmilia, Qori Fadla Ananda, Novita Ananda, Puteri Andiansyah, Farma Anum, Putri Latifah Arlina Nurbaity Lubis Bashir, Shahid Beby Karina Fawzeea Sembiring Br Barus, Cecilia Margaretha Br Ginting, Dewi Sartika Chairunnisa , Chairunnisa Dalimunthe, Ritha F. Dwiana, Fitri Efendi, Syahril Elfira, Viny Elfira Endang Sulistya Rini Erman Munir Fauzan Nurahmadi Febrina, Elizabeth Sarah Fitri, Nur Aisyah Fitriyanti, Mira Fransiska, R. Meutia Fuzy Yustika Manik, Fuzy Yustika Gea, Edi Zaman Berkat Giawa, Yohanes Ginting, Dewi Sartika Br Gulo, Famati Gulo, Yunuman Haidiani Putri, Yessi Harmein Nasution Harumy, T. Henny Febriana Hasibuan, Rahmad Aditya Haslindah, Haslindah Hasugian, Sustih Herianto, Tulus Joseph Herman, Bahtiar Idhar Yahya Idzni, Amajida Nurul Ishbir Mujahid Adha Iskandar Muda Iskandarini Jaya, Ivan Julyanda, Muhammad Khaerunnisa Nur Fatimah Syahnur Lase, Delipiter Lubis, Salwa Algia Mawarid Maherza, Wahyudi Marpaung, Pertiwi Mastura, Mastura Meilita Tryana Sembiring, Meilita Tryana Nababan, Boy Chandra Nainggolan, Pauzi Ibrahim Ndruru, Fangandrododo paham ginting Panjaitan, Nismah Parapat Gultom Permata Hati Hulu, Intan Pradifta, Rini Mutia Prasetya, Muhammad Dimas Prihatin Lumbanraja Putri, Mulia Putri, Wanda Anisya R. Hamdani Harahap Rahim Matondang Rahim Matondang, A Rauziqmi , Rosi Rina Br. Bukit Rini, Endang Sulistiya Rojali, Ahmad Ronaldo Sinaga, Harry RS, Yoppy Mairizon Sabila, Jihan Saharman Gea Sakinah, Dwi Saputra, Adi Hasan Ragil Sari, Refinda Sembiring, Beby Karina F. Sembiring, Maximus Gorky Sembiring, Robert Sanjaya Seniman Seniman, Seniman Setiawan, Abdi Siahaan, Elisabet Silalahi, Amlys Syahputra Silalahi, Daniel Simbolon, Rudi Ardi Anugrah Sinaga, Elvrida Novianna Sinaga, Iin Angelina Sirojuzilam Hasyim Sitinjak, Pesta Damayanti Situmorang, Syafrizal Helmi Sri Dwi Hastuti Syah, Ramlan Syahputra, Muhammad Romi Tambunan, Toman Sony Tarigan, Suzie Rehulina Tobing, Ainun Sakinah L Yossie Rossanty Yudhistira Yudhistira Yudhistira