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Agile Governance in the Perspective of Public Services Through the Public Complaints Channel Handling People with Social Welfare Problems (PMKS) in South Jakarta Rofiyanti, Eka; Dewantoro, Bastian; Agustina, Dwi; Rulandari, Novianita; Razikin, Khairur
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 3 (2021): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i3.2432

Abstract

This research is motivated by the increasing number of People with social welfare problems (PMKS), especially beggars and street children, so a response from various stakeholders is needed to overcome this as a form of social security protection for citizens. With the rapid development of technology, advances in information technology, and the potential for their use widespread; it opens opportunities for accessing, processing, and utilization of information in large volumes quickly and accurately. Also, it is to integrate the needs of the community by implementing channel community complaints through the system Citizen Relation Management (CRM) with the name Aplikasi Cepat Respon Masyarakat (Quick Response Community’s Application). The purpose of this research is to analyze government governance in providing public services through handling public complaints with social welfare problems (PMKS) in South Jakarta. The research method is descriptive research with a qualitative approach, which is further elaborated with secondary data from the play store, social media, or other news media. The data collection techniques were carried out through interviews, observation, and documentation data. The results of the study showed that the application of the public complaint channel through the system (Citіzеn Rеlаtіоn Management) as a form of Agile Governance seen from the 5 principles has been running quite well. It was because each principle has been implemented well even though some obstacles were still being faced. The use of public complaint channels should be re-socialized to the community, so the level of community participation in reporting problems in the surrounding environment can be maximized. In addition, from the point of view of service providers, the performance and capacity of service providers should be further improved so that the public complaint service channel can be utilized optimally
Implementation of the National Logistic Ecosystem Program in Increasing the Performance of the National Logistics System, Improving the Investment Climate, and Increasing the Competitiveness of the National Economy Arimbhi, Pebriana; Agustina, Dwi; Rahmi, Notika
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.2673

Abstract

Indonesia is one of the countries with the largest logistics costs in ASEAN. In this regard, the government needs to take strategic steps. One of them is the issuance of Presidential Instruction Number 5 of 2020 which is then used as the legal basis for the establishment of a national logistics ecosystem digital platform or National Logistic Ecosystem (NLE). This policy is the responsibility of the General Directorate of Customs and Excise under the supervision of the Indonesian Ministry of Finance. The objective of this research was to analyze the implementation of the NLE program in terms of increasing the performance of the national logistics system, improving the investment climate, and increasing the competitiveness of the national economy in Indonesia. The research method used was qualitative with a descriptive approach. The results of this study indicated that of the six dimensions that were used as benchmarks, four dimensions had worked well. Only two dimensions were not going well. They were the dimension of implementers’ attitude and the dimension of communication. This was due to ongoing planning and policies that still needed to be disseminated more widely. By having the NLE platform, it would certainly increase the performance of the National logistics system, improve the investment climate, and increase the competitiveness of the National economy in Indonesia.
Co-Authors 'Adna, Syita Fatih Abida, Liza Laela Achirda, Nur Achwan, Achwan Adristi, Ratri agung Suryanto Agustiani, Sekar Cipta Akmal, Ali Al-Qahhar, Muhammad Adnan Alfianti, Ulfa Alicia Ariyanto, Salsa Alvia, Sakila Amika Wardana Aminoto, Toto Anindya Ardiansari Anisa, Mita Nur Annisah, Annisah Aprida, Merlin Aprilia, Cindy Arifin, Hazazi Arimbhi, Pebriana Aris Fanani Aristawati, Nurul Izzah Aulia Rijaldi, Muhammad Aviqo, Ayyik Ayyida Nur Ayu Permata, Keisha Dinda Baidowi, Ikhsanudin Bunga, Silfi Cahyaningtyas, Annisa Damayanti, Adelia Daniel Daniel Datu Jatmiko Desinata, Agil Fitri Destiara, Anisa Bella Dewantoro, Bastian Dewi Malia Prawiradilaga, Dewi Malia Dewi, Navita Sekarsari Dwi Ario Fajar Dzaky Robith, Muhamad Edy Mulyadi Eka Rofiyanti Endah Wahyuningsih Ermayanti Erna Sariana Falaah, Nuur Faradisa, Windya Puspa Faradisa, Windya Puspa Fatni Mufit Febrian, Adji Figo, Rudolf Davier Fikri Disyacitta Firmansyah Firmansyah Periansya Firzah, Mohammad Gleeson, Margaret Grendi Hendrastomo * Haerul Anwar Hajar, St. Hanan, Nasril Happri Novriza Setya Dhewantoro Harianja, Andy M.A Haryanto, Mashudi Hasannah, Hanni Nur Hendriawan, Rizki Hikmah Hikmah Hubbard, Gillian Hutabarat, Sospida Purnawaty Ibrohim, Malik Idah Andriyani Iman, Atifatul Indriani Rahayu NingTyas Irfani, Febriana ISWAHYUDI ISWAHYUDI Izzati, Amaeliya Jannah, Roikhatul Jannah, Roikhatul jannah, roikhatul Jasin, Faisal M. Junisti, Afrilia Kamila Ghaisani, Grania Kencana Putri, Diah Sukma Kurniawan, Ganesa Pupu Dinda Kurniawan, Ganesa Puput Dinda Kusumawati, Dina Agustina Laksono, Abdurahman Berbudi Bowo Lovendo, Tomy Lumbessy, Salnida Yuniarti M. Zohri Makajil, Johari Daud Maria Magdalena Martiana, Aris Maryati, Liani Indri Maulana, Yusuf Arva Nuur Moh. Hafiyusholeh Mohammad Ali Muhammad Faris, Muhammad Mujahidah, Haudhi Silmi Mulyaman, Darynaufal Mulyani, Laily Fitriani Musafir Nafisah, Safira Alifia Nandika, Dudi Nasirudin, Yusuf Nasution, Nur Baiti Ningsih, Shinta Wahyu Nisaul Kamila Nordianti, Arti Novianita Rulandari Novriza Setya Dhewantoro, Happri Nugroho, Aditya Rahardian Nunik Cokrowati Nur Afifah, Wafiq Khoirunnisa Nur Hidayah Nur Putri, Nabila Nurjanah, Anisa Rahmawati Nuryatin Oktaviani, Tannia Rosali Pilo Poerwanti Hadi Pratiwi Pradana, Mohammad Rafi Putra Prasetijo, Dono Pratama, Deviana Agustin Putri Purwanto, Anim Putra, Sinar Perdana Putri Zahraa, Hiliyah Putri, Elita Tiara Rafif, M. Roid Al Rafsanjani, Abdullah Akbar Rahma, Kholisa Rahma, Risma Aulia Rahmi, Notika Ratna Sari Dewi Razikin, Khairur Sahabudin, Ahmad Salsabila, Varissa Sarlita Dewi Matra Sasiana Gilar Apriantika Sayyidatul Karimah Sa’ban, M. Iman Nichfu Sa’ban, Muhammad Iman Nichfu Selviana Selviana Sembiring Brahmana, Natalia Pristika Setyaningsih, Dinda Biolawatika Sigrowati, Wahyu Sinaga, Ali Imran Sipahutar, Gabriel Alexander Mahameru Slamet Suprayogi Soliyanti Soni Sisbudi Harsono, Soni Sisbudi Sri Rahayu Sri Wahyuningsih Srihandayani, Alma Nela Sudarsono, Ari Sugiyanti, Anik Suhdi, Suhdi Suhendri, Salwa Sukatin, Sukatin Sumsamto, Muhammad Suseno Syahbana, Ilham Rafi Syuhendri, Syuhendri Tria, Ivonne Restu Trioclarise, Rovika Utami, Kamilia Utami, Noviandari Sari Warendi, Warendi Wicaksono, Nuur Falaah Winda Yanznur, Sulistyanti Wulan, Mayang Sari Yeni Aryati Mulyani Yevi Dwitayanti Yulianti, Deni Dwi Yurika, Yurika Zayana, Husrawati Zohri, M. Zuri Astari