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All Journal Ilmu Administrasi Publik Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Jurnal Office SEIKO : Journal of Management & Business Edutourism : Journal Of Tourism Reseach Pinisi Business Administration Review Jurnal Pajak dan Bisnis (Journal of Tax and Business) Seminar Nasional Pengabdian Kepada Masyarakat Journal of Indonesian Scholars for Social Research Jurnal Ad'ministrare Jurnal Administrasi Publik Jurnal Administrasi Bisnis Pinisi Journal of Education and Management Seminar Nasional Hasil Penelitian LP2M UNM Journal of Multidisciplinary Science: MIKAILALSYS MULTIPLE: Journal of Global and Multidisciplinary Jurnal Aktor International Journal of Education, Vocational and Social Science International Journal of Social Science and Humanity Journal of Social Sciences and Economic IJAE Pinisi Journal of Community Service Jurnal Lamellong: Pengabdian Kepada Masyarakat International Journal of Education, Culture, and Society Journal of Educational Development and Learning (JEDAL) International Journal of Education, Management, and Technology International Journal of Humanities, Education, and Social Sciences Journal of Public Policy and Regional Government (JPPLG) Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Business Research and Administration Innovation (BRAIN) International Journal of Public Policy and Bureaucracy
Haedar Akib
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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QUALITY OF CUSTOMER SERVICE FOR BUY THE SERVICE (BTS) TRANSPORTATION OF TRANS MAMMINASATA BUS FRIENDS IN MAKASSAR CITY Sakawati, Herlina; Muswar, Irza Fachrul; Akib, Haedar
Jurnal Aktor Vol 3, No 3 (2024): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i3.65842

Abstract

Irza Fachrul Muswar, 2023. Quality of Buy The Service (BTS) Transportation Services for Trans Mamminasata Bus Friends in Makassar City. Thesis, Faculty of Social and Legal Sciences, Public Administration Study Program, Makassar State University. Supervised by Herlina Sakawati and Haedar Akib. This research aims to determine the quality of Buy The Service (BTS) transportation services for Trans Mamminasata Bus Friends in Makassar City. To achieve this goal, researchers used data collection techniques through interviews, observation and documentation. The data obtained from the research results were processed using qualitative analysis to determine the quality of Buy The Service (BTS) Teman Bus Trans Mamminasata transportation services in Makassar City. The results show that the Quality of Buy The Service (BTS) Transportation Services for Trans Mamminasata Bus Friends in Makassar City is running well. This is proven based on the results of interviews, observations and documentation carried out. In several indicators according to Parasuraman et al. in Tjiptono (2000, p. 70). namely Tangibles (Physical Evidence), Reliability (Reliability), Responsiveness (Responsiveness), Assurance (Guarantee), and Empathy (Attention). However, the Tangibles (Physical Evidence) and Reliability indicators still need to be improved.
Determinant Factors in Improving the Quality of E-Government-Based Health Public Services at Syech Yusuf Hospital, Gowa Regency Djamaluddin, Musdalifah; Akib, Haedar; Anshari, Anshari
Journal of Multidisciplinary Science: MIKAILALSYS Vol 3 No 1 (2025): Journal of Multidisciplinary Science: MIKAILALSYS
Publisher : Darul Yasin Al Sys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/mikailalsys.v3i1.4473

Abstract

Health services are one of the important aspects of public services that aim to improve the welfare of the community. This research focuses on the quality of e-government-based health services at RSUD Sheikh Yusuf Gowa Regency, which has implemented information technology innovations such as SIMRS and Mobile JKN applications. Despite efforts to improve efficiency and public satisfaction, various obstacles remain, such as limited human resources, infrastructure, information systems, and suboptimal coordination between units. Using a descriptive qualitative approach, this study explores the determinants that affect service delivery, both enabling factors such as the competence of medical personnel, adequate facilities and infrastructure, and information technology, as well as inhibiting factors such as complicated bureaucracy, lack of digital literacy, and limited employee motivation. The results indicate the need for comprehensive improvements, including strengthening the capacity of human resources, simplifying procedures, improving facilities, and optimizing technology to improve the quality of health services. The findings are expected to serve as a basis for RSUD Sheikh Yusuf in providing better quality, efficient services that meet the expectations of the community.
Service Capacity Development Strategy Of Local Water Supply Company (Pdam) In Wajo District Darmawan Sanusi; Haedar Akib; Hamsu Abdul Gani
urn:multiple://2988-7828multiple.v2i128
Publisher : Institute of Educational, Research, and Community Service

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Abstract

Penelitian ini bertujuan untuk mengembangkan strategi pengembangan kapasitas dalam mengoptimalkan layanan Perusahaan Daerah Air Minum (PDAM) Tirta Danau Tempe di Kabupaten Wajo. Desain penelitian menggunakan pendekatan kualitatif dengan studi kasus. Teknik pengumpulan data dilakukan melalui observasi, wawancara, dan studi dokumen. Informan penelitian meliputi Direktur Utama PDAM Tirta Danau Tempe, Kepala Keuangan, Kepala Teknik, Karyawan, serta pengguna layanan. Hasil penelitian menunjukkan bahwa strategi pengembangan kapasitas dalam mengoptimalkan layanan PDAM Tirta Danau Tempe di Kabupaten Wajo dilakukan melalui implementasi strategi "SITOLO," yaitu: 1) Pengembangan kapasitas sumber daya manusia, 2) Pengembangan kapasitas infrastruktur, 3) Pengembangan kapasitas teknologi, 4) Pengembangan kapasitas kelembagaan, dan 5) Pengembangan kapasitas operasional. Pengembangan kapasitas sumber daya manusia melalui pelatihan dan pengembangan profesional dapat meningkatkan kompetensi dan efisiensi dalam manajemen serta operasional. Pengembangan infrastruktur diperlukan untuk memperbaiki pipa-pipa yang sudah usang dan membangun fasilitas pengolahan air modern. Pemanfaatan teknologi informasi dan komunikasi (TIK) seperti sistem informasi geografis (GIS) dan sensor pintar dapat meningkatkan efisiensi operasional dan mengurangi kebocoran. Penguatan kapasitas kelembagaan melalui peningkatan tata kelola dan struktur organisasi sangat penting untuk memastikan transparansi dan akuntabilitas. Selain itu, pengembangan kapasitas operasional yang mencakup pemeliharaan rutin dan manajemen pelanggan juga diperlukan untuk meningkatkan kualitas layanan.
CAPABILITIES OF THE GOVERNMENT INTERNAL SUPERVISION APPARATUSF AT THE REGIONAL INSPECTORATE OF SOUTH SULAWESI PROVINCE Sakawati, Herlina; Hiyar, Annisa Nurul Hasanah; Akib, Haedar
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68303

Abstract

This research aims to find out the capabilities owned and supervision at the Regional Inspectorate of South Sulawesi Province. This research is a qualitative research that shows an objective picture of a situation. Data collection was carried out through observation, interview, and documentation techniques. The data analysis techniques used in this study are data reduction, data presentation, and conclusion drawn.The results of the study show that the APIP Capability at the Regional Inspectorate of South Sulawesi Province has been running well, although there are still some shortcomings in its implementation. This can be seen from Roles and Services, Professional Practices, Accountability and Performance Management, Culture and Organizational Relationships, Structure and Governance that have been running well, but there are still shortcomings in HR Management. The supervision carried out as a form of service for ASN is the Review Assistance Service for Regional Apparatus Organizations (OPD) in the South Sulawesi Provincial Government, the Digitization System for Follow-up Information on Audit Results (TLHP), Submission of Complaints of Suspected Criminal Acts and Violations of ASN Discipline.
Key Succes Factors for Public Services in Education Arief Rahman Hakim; Haedar Akib; Andi Cudai Nur
International Journal of Social Science and Humanity Vol. 1 No. 3 (2024): September : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v1i3.63

Abstract

This study aims to identify the key success factors of public services in the education sector in Makassar City, using qualitative research. Based on the source, the types of data used are primary and secondary. Data obtained through interviews with the education office and school principals, while secondary data is data obtained from various literatures such as books, laws and other related sources. The results showed that there are two key success factors, namely supporting factors and inhibiting factors. Supporting factors are: a) there is good cooperation between the education office and the school assigned to do LINOA. b) there is motivation, psychology and a good spirit of willingness from the leadership. c) schools that are accessed by LINOA find it easy to make Star Class innovations and Recognise Potential, for LINOA support in building cross-sector cooperation. The inhibiting factors are: a) Asymmetric Information about the existence of LINOA. b) Misconceptions about creativity and innovation that are valuable from the existence of LINOA. c) Low HR competence in the era of capability. d) Little time to make innovations, finally no innovative thinking creativity.
Snapshot of Accountability of Higher Education Governance Rivai, Andi Muhammad; Nasriah, Nasriah; Akib, Haedar; Aliah, Nurul
Seminar Nasional LP2M UNM SEMINAR NASIONAL 2024 : PROSIDING EDISI 7
Publisher : Seminar Nasional LP2M UNM

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Abstract

Governance accountability plays a crucial role in enhancing the quality, credibility, and competitiveness of higher education in an era marked by transparency and diverse public demands. This study is essential as it provides a comprehensive overview of higher education governance accountability, covering the management of resources, strategic decision-making, and the roles and responsibilities of stakeholders. The primary goal of the study is to analyze and explain governance accountability in higher education institutions. Using a descriptive-qualitative method with a constructive approach, data were collected through in-depth interviews, observations, and analysis of institutional documents. Universitas Negeri Makassar, a prominent university in Eastern Indonesia, was chosen as the locus due to its accreditation status and applied governance model. Thematic analysis was employed to identify key patterns related to governance accountability. The results revealed that although the university's nine faculties and postgraduate programs have implemented a well-structured governance system, challenges persist, such as limited information transparency due to leadership transitions, stakeholder representation issues, and difficulties in adopting digital-based performance evaluation mechanisms. These findings contribute to improving accountability systems in higher education and highlight the need for stronger transparency, responsiveness, internal audits, and capacity-building in institutional governance. Kata kunci: Accountability; Governance; Higher Education; Performance Evaluation
Strategies for Realizing Independent Villages in Wajo Regency: Identification of Supporting and Obstacle Factors through SWOT Approach P, Resky Amalia; Akib, Haedar; Jabu, Baso
International Journal of Education, Culture, and Society Vol 3 No 1 (2025): International Journal of Education, Culture, and Society
Publisher : Darul Yasin Al Sys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/ijecs.v3i1.4347

Abstract

Village development is an important part of Indonesia's national development policy, with the aim of improving community welfare through village empowerment and self-reliance. Wajo Regency, which has abundant natural resource potential but still faces a number of challenges, is the focus of this research. This research aims to identify the factors that support and hinder the implementation of independent village development in Wajo Regency, as well as formulate appropriate strategies to improve village independence. The method used in this research is a descriptive qualitative approach with a case study, where data was collected through in-depth interviews, field observations, and document analysis. Data analysis was conducted using descriptive qualitative techniques and SWOT analysis, which examines the strengths, weaknesses, opportunities, and threats in the implementation of independent village development. The results showed that supporting factors such as natural resource potential, government policy support, and active community participation, while inhibiting factors include the limited quality of human resources, dependence on village funds, and limited infrastructure. Based on these findings, the proposed strategies include strengthening the quality of human resources, diversifying village income sources, and improving infrastructure and technology to support the sustainability of independent village development in Wajo Regency.
Collaborative Governance of Rural and Urban Land and Building Tax (PBB-P2) Management in Makassar City M, Nursafitra; Akib, Haedar; Jayadi, Karta
International Journal of Education, Management, and Technology Vol 3 No 1 (2025): International Journal of Education, Management, and Technology
Publisher : Darul Yasin Al Sys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/ijemt.v3i1.4390

Abstract

This study aims to analyze the determinants that influence Collaborative Governance of Rural and Urban Land and Building Tax Management (PBB-P2) in Makassar City using the SWOT (Strengths, Weaknesses, Opportunities, and Threats) approach. Existence of collaborative governance PBB-P2 in Makassar City carried out by the Makassar City Regional Revenue Agency (Bapenda) with stakeholders runs more effectively and is able to increase taxpayer compliance in increasing local revenue. One of the success factors of collaboration of a government organization or agency depends on the resources it has and the support of the internal and external environment that affects it. This research uses a qualitative descriptive approach method with data collection through observation, interviews and document review. The results showed that the determinants that influence Collaborative Governance of Rural and Urban Land and Building Tax Management (PBB-P2) in Makassar City are commitment between actors, trust, technological innovation and information systems, and communication. Strategies to utilize strengths to overcome threats to strengthen collaboration through the commitment of the Makassar City Government and the utilization of technology and information systems in the management of PBB-P2 in Makassar City, Strategies to overcome weaknesses and face threats through the placement of human resources of Bapenda Makassar City in accordance with their respective fields of expertise managing taxes and increasing public trust in tax management in Makassar City, Strategies to overcome weaknesses and face threats through collaboration and technological innovation in the management of PBB-P2 in Makassar City and the development of community participation as taxpayers.
Governor Herman Deru Leadership Style in the Implementation of the Regional Government System for the 2018-2023 Period in South Sumatra Province Mahriadi, Nopriawan; Akib, Haedar; Sailan, Manan
International Journal of Humanities, Education, and Social Sciences Vol 3 No 1 (2025): International Journal of Humanities, Education, and Social Sciences
Publisher : Darul Yasin Al Sys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/ijhess.v3i1.4396

Abstract

Leaders are the main agents of change. PP No. 33 of 2018 The governor is the representative of the central government in the region, his duty is to oversee the provincial regulations The governor has the task of coordinating, monitoring, evaluating, and supervising the implementation of local government. The research method uses a qualitative approach to the research object of the Governor of South Sumatra collecting data observation interviews documentation, conducted to regents and mayors in South Sumatra using Robert House's path goal theory analysis derective, supportive, participative and achievement oriented. As well as presenting data in qualitative case studies. The results showed that of the four aspects of the leadership style of the path goal theory, there are three aspects that have generally gone well including, in the derective leadership aspect, in the supportive leadership aspect and in the achievement oriented leadership aspect, all of these aspects are optimal. However, in the participative leadership aspect, it is not optimal for the special allocation funds that have been disbursed as much as IDR 3.9 trillion, there are BPK RI findings on the realization of the distribution of special funds for governor assistance that do not have standardized standards in their distribution. the dominant determinant factor is the supportive leadership factor Herman Deru's attitude brings the work atmosphere to feel more fun, the popilarity factor, the communication factor and the development factor.
Mengajar Literasi Anak Sekolah Dasar Inpres Borong Bilalang Natasya, Nursyamsi; Niswaty, Risma; Akib, Haedar; H, Nasaruddin; Suprianto, Suprianto
Pinisi Journal of Community Service Volume 1, Nomor 2, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

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Abstract

Aktivitas literasi untuk anak Sekolah Dasar di  kelas 1 yang berfokus di pengenalan dan  penyusunan nama hewan dan buah–buahan. aktivitas ini bertujuan buat meningkatkan  kemampuan literasi anak, melatih motorik wajib dan kasar, serta mengasah kreativitas serta  imajinasi mereka. Metode yg digunakan dalam kegitan ini merupakan pembelajaran aktif serta  menyenangkan, dengan aneka macam macam variasi seperti membagikan gambar, permainan  menyusun istilah, tebak–tebakan, sampai membuat cerita. berdasarkan hasil pelaksanaan  kegiatan, disimpulkan bahwa kegitan literasi menggunakan tema hewan dan buah–buahan ini  artinya keliru satu cara yang efektif buat menaikkan kemampuan literasi anak SD kelas 1.  kegiatan ini terbukti mampu menarik minat anak dan membantu mereka balajar menggunakan  lebih praktis dan menyenangkan. Kesimpulanya, kegitan ini merupakan cara efektif buat  menaikkan kemampuan literasi anak kelas 1. dibutuhkan dengan jurnal ini, pendidik dapat  memperoleh referensi serta ide buat merancang aktivitas literasi yg efektif serta menyenangkan  bagi anak SD kelas 1.
Co-Authors AA Sudharmawan, AA Ahmad Wahidiyat Haedar Aina, Asri Nur Akhmad . Akhmad, Nurul Atikah Akil, Nursyahrul Alan, Nur Alexsander Yandra, Alexsander Alfianti Tapala, Alma Aliah, Nurul Alpen Rante Toding, Alpen Rante Amanurhidayani, Amanurhidayani amelia chairunnisa, tarisca Ameliani, Liska Anary, Sherina Andi Aslinda Andi Cudai Nur Andi Kasmawati Andrian, Muh Anggraeni Damayanti Salam Annisa Adam Agi, Annisa Adam Anshari Anshari, Anshari Aqilla Fadia Herman Arianasari, Andi Ditha Arianti, Rina Arief Rahman Hakim Arif Ferdian Aris Baharuddin Asdi Suprianto Aslinda, Andi Aslinda, Aslinda Assyura, Meisya Luna Aswita, Andi Aulia, Aulia Baso Jabu, Baso Berliana MS, Miftah Besse Sry Malinda, Besse Sry Cahyanti, Nur Dwika Cante, Slamet Riadi Chairuddin, M Awal Cudai Nur Darmawan Sanusi Delly Mustafa Djamaluddin, Musdalifah Dumais, Revin Ernest Fakhri Kahar Fitiah, Andi Fitri, Anisa Gani, Hamsu Abdul Halim, Didin Hamsu Abdul Gani Harmiati Sarman, Harmiati Hasan Rachmany HASNAWI HARIS Hasyim, Nasaruddin Henni Zainal Herlina Sakawati Herman H Herman H, Herman Hidayat, Andy Hiyar, Annisa Nurul Hasanah Isgunandar, Isgunandar Islam, Suci Nur Ismail Ismail Jamaluddin Jamaluddin Jayadi, Karta Joenoes, Andi Fita Aisyah Chairunnisa Insani Johansyah, Oky Nur Pratiwi Jumriah, Jumriah Kana, Sylvana Kanisius, Angga Saputra Lusaima, Andi Lusaima M, Nursafitra M. Nippi Tambe, M. Nippi Malviansyah, Zakwan Manan Sailan Maulidya, Nasra Maya Kasmita Misna Moh. Nur Yamin Muh Nasrullah, Muh Muh. Darwis Muh. Nur Yamin Muhammad Arifin Muhammad Guntur, Muhammad Muhammad Taufiq Muswar, Irza Fachrul Mutaharah, Shofyah Nandasari, Nandasari Nasaruddin H Nasir Nasir Nasriah Nasriah Nasrullah, Muh. Natasya, Nursyamsi Natsir, Taufiq Ningsih, Nining Angraeni Nisa, Nur Nisaa, Andini Khoirun Niswati , Risma Nopriawan Mahriadi Nur Fadilah Guntur Nur Hidayah Nur Rezky Amalia Nur, Andi Cudai Nur, Andi Cudai Nur Nurhana Muharram Nurhasnni Muis Nurlaelah Nurlaelah, Nurlaelah Nurul Hikmah Onasis, Andi P, Resky Amalia Patar Simatupang Pirda, Pirda Pratiwi Johansyah, Oky Nur PUTRI WULANDARI Rahmawati . Reski Amaliyah, Reski Rifdan . Riska Riska Riskawati ., Riskawati Risma Niswaty Rismawati, Fitrya Lia Rivai, Andi Muhammad Rizal S, Muh. Rohman, Irva Yulia Romansyah Sahabuddin RR. Ella Evrita Hestiandari Rudi Salam S, Muh. Rizal Saggaf, M. Said Said Saggaf Sakawati, Herlina Saputri, Ananda Sari, Vita Siraj, Muhammad Luthfi Sirajuddin Saleh Siti Syarifah Wafiqah Wardah Slamet Riadi Suasa Suasa Sudiarti Dewi Kurra Syakib Arsalam Syam, Husain Syarifuddin Syarifuddin Syarifuddin Tadampali, Andi Caezar To Tri Wahyuni Wahira Wahyuddin, Baso Asrul Wellington L. Wenda, Wellington L. Wijaya , Indra Dharma Winalda Adelia Wiwi Indah Sari Yusran, St. Chairun Annisa Zal-Zabila, Nurul Wahida