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Analysis And Design Of A Survey Application To Measure Outpatient Loyalty Using The Customer Relationship Management Method Albert, Albert; Halawa, Misdayanti; Manik, Rifqa Yolandha Efreymind; Harmaja, Okta Jaya
Jurnal Sistem Informasi dan Ilmu Komputer Vol. 8 No. 1 (2024): JUSIKOM: JURNAL SISTEM INFROMASI ILMU KOMPUTER
Publisher : Fakultas Teknologi dan Ilmu Komputer Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jurnalsisteminformasidanilmukomputer.v8i1.5410

Abstract

Addressing patient complaints regarding the services provided indicates potential issues with service quality, possibly even non-compliance with procedures. To identify such issues, regular surveys must be conducted. Conducting surveys requires specialized human resources and significant costs, which can be burdensome for hospitals. Therefore, a software application was developed to conduct surveys and process the data, allowing results to be analyzed and used for policy-making. This software uses the Customer Relationship Management (CRM) method. The software was tested for 6 months at RSU Royal Prima. In the first month, many service quality issues were identified, and SOPs were not followed correctly. However, in the following months, these issues were addressed, and after 6 months of testing, the survey software proved to be beneficial with relatively low costs, as it did not require specialized human resources. In other words, the CRM survey software can enhance transparency, responsiveness, and service quality, as well as manage patient satisfaction levels without relying on third parties.
Kajian Sikap Egois terhadap Pengembangan Kepemimpinan Bisnis Albert, Albert; Steven Silalahi, Bonnarty; Chandriani, Casslyn; Aurelia, Clarecia; Collins Willim, Zackrey
Innovative: Journal Of Social Science Research Vol. 3 No. 6 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

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Abstract

Artikel ini mengeksplorasi sikap egois dalam konteks kepemimpinan bisnis. Kepemimpinan, sebagai proses mempengaruhi pikiran, perasaan, dan aksi individu lain, dapat dihambat oleh sikap egois. "Egois" merujuk pada tendensi seseorang untuk mengutamakan kepentingan pribadi di atas orang lain. Sikap ini mendominasi dalam kepemimpinan otoriter dan menjadi penyebab umum masalah dalam struktur kepemimpinan global. Dalam konteks bisnis, kepemimpinan yang egois menciptakan suasana kerja yang kurang melibatkan karyawan, tingginya turnover karyawan, serta minimnya kolaborasi. Ini mengikis kepercayaan dalam organisasi, membatasi inovasi, adaptabilitas, dan pembelajaran. Mengeliminasi sikap egois dalam kepemimpinan adalah proses berkelanjutan yang memerlukan refleksi diri, pertumbuhan pribadi, dan komitmen pada perubahan positif. Penghapusan sikap egois dalam kepemimpinan bisnis dapat mendorong transisi menuju kepemimpinan ideal.
Positive Airway Pressure, Mortality, and Cardiovascular Risk in Older Adults With Sleep Apnea Albert, Albert; Yohana, Yohana
The Indonesian Journal of General Medicine Vol. 2 No. 5 (2024): The Indonesian Journal of General Medicine
Publisher : International Medical Journal Corp. Ltd

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70070/hsb90050

Abstract

Background: The relationship between Positive Airway Pressure (PAP) therapy and its implications for mortality and cardiovascular risk among older adults with sleep apnea has garnered increasing attention in recent years. This literature review synthesizes findings from various studies to illuminate the multifaceted impacts of PAP therapy on health outcomes in this demographic. Literature Review: The literature on Positive Airway Pressure (PAP) therapy reveals a complex relationship between its use, mortality, and cardiovascular risk in older adults with sleep apnea. The studies reviewed provide substantial evidence that while PAP therapy is a cornerstone treatment for obstructive sleep apnea syndrome (OSAS), its efficacy in improving cardiovascular outcomes and reducing mortality is influenced by factors such as patient adherence and the severity of the condition. Conclusion: In conclusion, the literature collectively underscores the significance of PAP therapy in managing obstructive sleep apnea and its associated cardiovascular risks in older adults. While there is evidence supporting its benefits, particularly in reducing mortality and improving cardiovascular health, the overall effectiveness is heavily contingent upon patient adherence to treatment. Future research is essential to clarify the long-term benefits of PAP therapy and to develop strategies that enhance compliance, ultimately aiming to mitigate mortality and cardiovascular risks in this vulnerable population.
The Mediation Role of Self-Efficacy on Innovative Work Behavior Izza, Ainul; Indarto, Indarto; Albert, Albert
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 6 (2024): JIMKES Edisi November 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

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Abstract

This study aims to determine the effect of Organizational Innovation and Perception of Organizational Support on Innovative Work Behavior through Self-Efficacy. The research sample consisted of 108 State Civil Apparatus in the Regional Secretariat of Grobogan Regency, using a quantitative approach with data analysis using SmartPLS v.3. The results of the study indicate that Organizational Innovation and Perception of Organizational Support have a positive effect on self-efficacy. In addition, Organizational Innovation and Perception of Organizational Support also have a positive effect on innovative work behavior, both directly and through self-efficacy. Self-efficacy was found to have a positive effect on innovative work behavior. Thus, self-efficacy acts as an intervening variable in the influence of Organizational Innovation and Perception of Organizational Support on Innovative Work Behavior.
PENGEMBANGAN APLIKASI PREDIKSI PENJUALAN SEPATU UNTUK TOKO SINAR INTAN SHOES Sutanto, Fernando; Albert, Albert; Budianto, Justin; Megawan, Sunario; Nurhayati, Nurhayati
Jurnal SIFO Mikroskil Vol 25, No 2 (2024): JSM VOLUME 25 NOMOR 2 TAHUN 2024
Publisher : Fakultas Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55601/jsm.v25i2.1222

Abstract

Sinar Intan Shoes merupakan toko yang bergerak dalam bidang penjualan berbagai jenis sepatu wanita, seperti high heels, flat shoes dan sandal. Setiap model sepatu memiliki trendnya masing-masing. Banyak sepatu yang tidak laku terjual menumpuk di gudang yang membuat pemilik toko menjadi kesulitan mengelola persediaan sepatu. Untuk membantu pengelolaan persediaan sepatu, dikembangkan sebuah sistem yang mampu memprediksi penjualan sepatu. Sistem ini dikembangkan dengan metodologi pengembangan sistem Waterfall dan dengan menggunakan algoritma Artificial Neural Network (ANN) menggunakan metode backpropagation. Neural Network yang dipakai dalam perhitungan prediksi menggunakan model 3-3-1. Iterasi (epoch) adalah 100.000, Learning rate            : 0,8, Error threshold   : 0,0001 dengan 100.000 iterasi. Dari hasil pengujian, didapatkan rata-rata tingkat akurasi di 55,77%. Hasil prediksi yang didapatkan menggunakan sistem ini dapat dijadikan sebagai informasi tambahan bagi pemilik toko dalam mengelola persediaan sepatu.
Neoadjuvant Lenvatinib in Advanced Unresectable Thyroid Carcinoma: Case Series and Literature Review Albert, Albert; Manginstar, Christian O.; Saleh, Denny; Merung, Marselus A.
e-CliniC Vol. 13 No. 1 (2025): e-CliniC
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35790/ecl.v13i1.58793

Abstract

Abstract: Lenvatinib, a tyrosine kinase inhibitor (TKI), has shown potential as a neoadjuvant therapy for inoperable thyroid cancer (TC). In this case series, we present three patients with unresectable thyroid tumors who responded favorably to lenvatinib treatment. A 60-year-old male with papillary thyroid cancer (PTC) experienced a 60% tumor volume reduction after five months of therapy. A 61-year-old male with medullary thyroid cancer (MTC) saw a 99% reduction after four months of lenvatinib and decrease of serum calcitonin and no residual disease six months after surgery. Lastly, a 67-year-old female with anaplastic thyroid cancer (ATC) showed a 70% tumor reduction and significant symptomatic relief. These cases highlight lenvatinib’s efficacy in reducing tumor size and stabilizing disease, improving surgical outcomes in patients initially deemed inoperable due to locally advanced tumors. Lenvatinib’s antitumor effects, driven by its antiangiogenic properties, suggest its potential as a valuable neoadjuvant treatment option in advanced thyroid cancer. Keywords: thyroid carcinoma; lenvatinib; case series
Pengaruh Harga , Kualitas Pelayanan Dan Citra Merek Terhadap Keputusan Pembelian Konsumen Starbuck Surya, Surya; Albert, Albert; Valerie, Valerie; Faris, Salman; Nasib, Nasib
Manajemen dan Bisnis Vol 7, No 1 (2025): FEBRUARI
Publisher : Jurnal Prodi Fakultas Ekonomi-UISU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/jmb.v7i1.9947

Abstract

Peneliti mengambil objek pada Starbucks Coffee yang terletak di Manhattan Time Square Medan di Jln. Gatot Subroto, Medan. Penelitian ini bertujuan untuk menginvestigasi pengaruh harga, kualitas pelayanan, dan citra merek terhadap keputusan pembelian konsumen di Starbucks. Keputusan pembelian konsumen dapat dipengaruhi oleh berbagai faktor diantaranya yaitu harga, pelayanan, dan merek. Harga produk seringkali menjadi faktor utama yang mempengaruhi keputusan pembelian konsumen, konsumen akan mempertimbangkan nilai produk tersebut sesuai dengan harga yang mereka bayar. Kualitas produk atau layanan merupakan faktor penting lainnya yang memengaruhi keputusan pembelian konsumen, konsumen cenderung memilih produk atau layanan yang dianggap memiliki kualitas yang baik dan memenuhi kebutuhan atau harapan mereka. Citra merek juga memiliki pengaruh yang signifikan, konsumen seringkali memilih produk atau layanan dari merek yang sudah dikenal atau memiliki reputasi baik. Metode penelitian yang digunakan oleh peneliti adalah pendekatan kuantitatif, jenis penelitian adalah deskriptif kuantitatif. Metode pengumpulan data dilakukan dengan penyebaran kuesioner. Metode analisis yang digunakan adalah koefisien determinasi pengujian secara simultan (Uji-F), dan pengujian secara parsial (Uji-T). Populasi yang diambil adalah 96 orang responden yang mengunjungi Starbuck Coffee yang terletak di Manhattan Time Square Medan di Jln. Gatot Subroto, Medan.
PENGEMBANGAN UMKM BERBASIS DIGITAL DI METRO TIMUR PROVINSI LAMPUNG Fionita, Ita; Pranyoto, Edi; Susanti; Winda Rika Lestari; Albert, Albert
Jurnal Pengabdian Masyarakat Ekonomi dan Bisnis Digital Vol. 1 No. 4 (2024): Desember
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jpmebd.v1i4.1892

Abstract

Permasalahan dan kesulitan yang dihadapi oleh UMKM yaitu pemasaran produk yang masih dilakukan secara langsung dan konvensional tanpa menggunakan digitalisasi, sehingga membatasi ruang lingkup pemasaran. Selain itu, kurangnya Standar Operasional Prosedur (SOP) yang jelas membuat proses bisnis menjadi kurang terstruktur dan efisien. Metodologi yang digunakan meliputi pelatihan penerapan pemasaran digital melalui blog dan media sosial, serta pengembangan laporan keuangan menggunakan Excel. Selain itu, SOP disusun untuk meningkatkan efisiensi operasional. Hasil pengabdian menunjukkan peningkatan signifikan dalam jangkauan pasar, struktur operasional, dan manajemen keuangan. Upaya pemasaran digital, terutama melalui media sosial dan pengembangan situs web, meningkatkan visibilitas merek dan keterlibatan pelanggan. Implementasi SOP dan alat manajemen keuangan berkontribusi pada operasi bisnis yang lebih terorganisir dan menguntungkan. Hasil ini menegaskan pentingnya transformasi digital dan praktik bisnis yang terstruktur dalam meningkatkan keberlanjutan dan daya saing UMKM.
Efficacy and Safety of Drug Elution Bead-Transarterial Chemoembolization in Advanced Soft Tissue Sarcoma Albert, Albert; Manginstar, Christian O.; Saleh, Denny; Merung, Marselus A.
Medical Scope Journal Vol. 7 No. 2 (2025): Medical Scope Journal
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35790/msj.v7i2.58794

Abstract

Abstract: Soft-tissue sarcomas (STS) are rare and heterogeneous tumors originating from mesenchymal tissues. While surgical resection remains the primary treatment, not all patients are eligible for surgery, particularly in advanced stages. Drug-eluting bead transarterial chemoemboli zation (DEB-TACE) is a promising therapeutic option for such cases. This retrospective study evaluated the efficacy and safety of DEB-TACE in 30 patients with advanced STS at Prof. Dr. R. D. Kandou Hospital, Manado, from 2020 to 2023. The overall response rate (ORR) was 76.7% (p<0.05), with five patients achieving complete response and 18 showing partial response. The main adverse reactions included post-embolization syndrome (fever, pain, nausea, vomiting) and grade II or higher bone marrow suppression. Despite a morbidity rate of 93.3%, no treatment-related mortality was observed. In conclusion, DEB-TACE is an effective and safe treatment for advanced STS, providing superior short-term efficacy compared to traditional systemic chemotherapy. Keywords: soft tissue sarcoma; drug eluting bead; transarterial chemoembolization
EXPLORING ENVIRONMENTAL CONCERN AND CONSUMER’S MOTIVES TOWARDS INTENTION TO PURCHASE ELECTRIC VEHICLE IN JAKARTA Albert, Albert; Ruslim, Tommy Setiawan
International Journal of Application on Economics and Business Vol. 2 No. 4 (2024): November 2024
Publisher : Graduate Program of Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/ijaeb.v2i4.557-570

Abstract

In recent years, environmental damage has become a global problem. The cause of environmental damage is air pollution caused by various vehicle fuels, which produce CO2. This encourages people to care more about the environment, including the automotive industry. The rise of the environmental movement is encouraging car companies to produce electric vehicle products to reduce pollution. This research was conducted to determine and test the effects of environmental concerns, gain motives, and normative motives towards intention to purchase electric vehicle in Jakarta, and to test hedonic motivation as a mediator of gain motives and normative motives towards purchase intention. The study included 325 people living in Jakarta who either own or plan to own an electric car. This research use non-probability sampling techniques with the judgmental sampling method for sampling. The results of testing in this research used the PLS-SEM model with Smart-PLS system software version 4.0. The research results show that gain motives and normative motives have significant impact towards hedonic motives. Normative motives and hedonic motives have significant effects towards purchase intention. Environmental concern and gain motives have no significant impact towards purchase intention. Gain motives and normative motives influence purchase intention through hedonic motives.
Co-Authors Achmad Noerkhaerin Putra Agus Susanto Alfarizy, Tomy Andyka Andyka, Andyka Angkasa, Marco Anita Damajanti Aprih Santoso Arman Husni Aurelia, Clarecia Bonnarty Steven Silalahi Budianto, Justin Chairisni Lubis Chandriani, Casslyn Collins Willim, Zackrey Devia Febrina Dewayani , Ery Dewi Apipah, Wulan Djohan, Deva Endah Dwi Kusumastuti, Endah Dwi Endrawati Endrawati Ermatita - Etty Widyastuti Gawei, Apria Brita Pandohop Halawa, Misdayanti Hariyanti , Tri Yuli Hartati Hartati Haryadi, Nicko Helmy Thendean Indarto Indarto Iratutisisilia, Iratutisisilia Irmawati, B Ita Fionita Izza, Ainul Kosasih, Hengky Kridasusila, Andy Kuandi Chandra Kuswardani, Dc Lestari , Rohmini Indah Liana Susanto Manginstar, Christian O. Manik, Rifqa Yolandha Efreymind Marissa, Novaria Marselus A. Merung, Marselus A. Masduki Masduki Naga , Dali Santun Nasib Nengsih, Widya Nurhayati Nurhayati Okta Jaya Harmaja Patera, Agusting Sebastian Pranata, Hamdi Pranyoto, Edi Prasetio, Meriyawaty Amelia Prastyaningsih, Nila Robin Robin, Robin Rochimah, Heni Rudi Waluyo SAFITRI, CANDRA Saleh, Denny SALMAN FARIS Santoso, Thomas Budi Saragih, Saut Pintubipar Sarumi, Rasniah Satriany, Ika Puspa Savitri, Fania Mutiara Sucandra, I Made Agus Kresna Sulistiani Sulistiani, Sulistiani Sunario Megawan Surya Surya SUSANTI Sutanto, Fernando Tamba, Iventura Thamrin Thamrin Tjokorda Gde Agung Senapathi Tommy Setiawan Ruslim, Tommy Setiawan Ugang, Yandi Valerie, Valerie Wahid, Ayi Wedra Aprison Wiguna, Teguh Nusa William, Justin Sebastian Winda Rika Lestari Wizmar, Dickie A. Yani, Tri Endang Yohana Yohana