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Journal : Journal of Information Systems and Technology Research

Implementation of Tiwana Method in a Knowldedge Management System Prototype Anisah, Siti
Journal of Information Systems and Technology Research Vol. 2 No. 1 (2023): January 2023
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/jistr.v2i1.606

Abstract

Improving customer service really needs to be done by a company. one form of service improvement is to provide convenience to customers to submit financing applications that can be done anytime and anywhere. Knowledge management systems (KMSs) are tools aimed at supporting knowledge management. Utilization of Knowledge Management System (KMS) has a positive impact on the continuity of the organization's business, this happens because KMS is an effective way to translate work experience on an ongoing basis in the form of knowledge. The tiwana framework was chosen for the reason that tiwana has advantages compared to other methods for designing KM. The problem faced by cooperatives is that in submitting financing activities it is still manual, namely customers have to come to the Al Salaam sharia cooperative, this is very inconvenient for customers who want to apply for financing and the absence of a container that accommodates all information related to financing products, the type of marketing media used by Al-Saalam is brochures. The purpose of this research is to develop a knowledge management system to improve customer service with the main focus being to provide loan application features. The method used in this study is the Tiwana framework. The results of the research is a prototype of knowledge management system that can be accessed anytime and anywhere by customers.
Co-Authors -, Rohmaniyyah Abdul Syahid Agung Tama, Indra Agustina, Gita Ahmad Dasuki Aly, Ahmad Dasuki Ahmad Faisal Aisyah Pratiwi, Aisyah Akhmad Ali Mirza, Akhmad Ali Alam, Syah Khalif Amani Darma Tarigan Andriana, Melly Annisa Rahmi Galleryzki Anton Setiawan Honggowibowo APRILIA, DIANA Ardiansyah, Muhamad Muzaky ARDIYANTI, IKA Areta Puspa Arfah, Yenni Arfianda, Donni Arif Rahman Hakim Arza Aibonotika Aslamiyah, Suwaebatul As’ad, Ach. Fawaid Atep Sujana AYU LESTARI Bachtiar, Ramayana Bambang Supriadi Baykhaqi, Muhammad Syabil Bochori Bochori Budoyo, Joto Dalimunthe, Muhammad Erpandi Dama, Misda Milala Dasmun, Dasmun Desi Eri Kusumaningrum Devi, Silfiana Dodik Setiawan Nur Heriyanto Efriyeldi, Efriyeldi Eka Wahjuningsih Evaliati Amaniyah Fachrozi, Arief Fadhli Syamsudin Febriyanto, Hendra Fitri, Rahmadhani Ginting, Dya Indriati Br Hadi, Naufal Aushaf Hamdani Hanafi Wibowo Harianja, Rebekha Heniyatun Hutapea, Anggi Putri Debora Indayani, Pratiwi Innaufal, Ilham Trialdi Ipik Permana Ishaka, Muhamad Buhais Jaedi, Jaedi Jamaludin . Khofifah, Nur Lina Erviana, Lina Lintang Venusita Maharani, Nazurah Mazidah, Fadilah Meiriska Dewi, Syarah Muh, Wendi Muhammad Luthfi Muhammad Naufal, Muhammad Muhdianto, Ahmad Nasution, Yenny Aristia Nilam Sari Nilasari, Putri Norma Eralita Nugrasyah, Amrillah Nunung Suryati Nur Nisai Muslihah, Nur Nisai Octovia, Dhea Zen Pakpahan, Rosmeri Br Panjaitan, Roger Efendi Pengalaman Tarigan, Adisastra Prabawa, Dimas Budi Pradito, Ferdy Haykal Pratama, Renaldi Budi Pratiwi Indayani Pratiwi, Leny Prayitno, Fajar Nur Prayogi, Faisal Puji Sulistyaningsih Pujiastuti, Asih Purnamasari, Mega Isvandiana Putra, Andhika Putra, Fariz Aditya Putri Wardani, Dwi Putri, Annisa Aulya Putri, Nurulita Alya Putri, Vidia Windandari Raden Bambang Sumarsono Rahmadhani Fitri Rahmadhani, Tami Fitri Rahmaniar Rahmaniar Rahmaniar Rahmaniar, Rahmaniar Rahmatia, Zilfa Ramona, Laura Septi Riansyah, Ande Rifqatul Husna Romadhona, Fitri Rr Tutik Sri Hariyati Safitri, Winda Safitriani, Indah Sambo, Desi Ratna Saputra, Yudha Munajat Sari, Shela Intan Sari, Shintia Ulan Sarita, Rahma Sastra P Tarigan, Adi Sehabudin Sehabudin, Sehabudin Setyaningrum, Widia Sihombing, Jepta Adi Putra Simanjuntak, Yessi Oktavia Sitepu, Fredrik Siti Khumayah Subaidi, Moh Subiki, S Sudarmin Sujianto " Supriyadi Supriyadi Susandra Susandra, Susandra Suwaebatul Aslamiyah Syafitri, Natasya Fadhilah Tanjung, Lismawati Tarigan, Adi Sastra P Tarigan, Adisastra Pengalaman Tarigan, Amani Darma Taro, Zuraidah Teguh Triwiyanto Tharo , Zuraidah Tony Yulianto Tresiah, Lidya Tri Astuti Triatama, Putri Zulfa Tusyadiah, Putri Halimah Uswatun Hasanah Wardani, Friska Ayu Wasesa, Meditya Wibowo, Pristisal Wijaya, Rian Farta Yulita Pujilestari Zahro, Zelvi Alfira Zailani, Raden Mochamad Sandika Zain, Rahmita Firda Zidane, M. Zinedine Zulkarnain, Leonardo Zuraidah Tharo