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Siska Andriani
Unversitas Islam Negeri Raden Intan Lampung
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Journal : LIBRARIA

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Implementasi Service Quality Dalam Menganalisis Kualitas Layanan Perpustakaan Ditinjau dari Tingkat Kepuasan Mahasiswa Septiani, Indri; Andriani, Siska; Rakhmawati, Rosida
LIBRARIA Vol 8, No 1 (2020): LIBRARIA
Publisher : UPT. Perpustakaan Institut Agama Islam Negeri (IAIN) Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/libraria.v8i1.7578

Abstract

Abstract The purpose of this research was to implemented the servqual method to analyze the level of students satisfaction towards the quality of central library services UIN Raden Intan lampung. This research was a descriptive qualitative research with data collection techniques carried out by triangulation (combined). Data analysis was performed using the servqual method and importance performance analysis (IPA). The results of the study showed that the services provided by the library in the very satisfied category were marked by a positive gap value (+) or <0 on the overall servqual calculation of 8.48. While in the importance performance analysis there are some things that are felt to be still unsatisfactory to students, namely the completeness of the book collection, grouping of books and the availability of reference materials, so that quality improvement is needed.
Implementasi Service Quality Dalam Menganalisis Kualitas Layanan Perpustakaan Ditinjau dari Tingkat Kepuasan Mahasiswa Indri Septiani; Siska Andriani; Rosida Rakhmawati
LIBRARIA Vol 8, No 1 (2020): LIBRARIA
Publisher : UPT. Perpustakaan Institut Agama Islam Negeri (IAIN) Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/libraria.v8i1.7578

Abstract

Abstract The purpose of this research was to implemented the servqual method to analyze the level of students satisfaction towards the quality of central library services UIN Raden Intan lampung. This research was a descriptive qualitative research with data collection techniques carried out by triangulation (combined). Data analysis was performed using the servqual method and importance performance analysis (IPA). The results of the study showed that the services provided by the library in the very satisfied category were marked by a positive gap value (+) or <0 on the overall servqual calculation of 8.48. While in the importance performance analysis there are some things that are felt to be still unsatisfactory to students, namely the completeness of the book collection, grouping of books and the availability of reference materials, so that quality improvement is needed.
Co-Authors A.A. Ketut Agung Cahyawan W Abi Fadila Achi Rinaldi Ade Marganda ade, Nur Ade Halimah Afriani, Sahra Agus Pahrudin Alda, Trilisa Amirul Mukminin Ana Risqa JL Anathiya, Ladika Anggraeni, Ade Irma Anggraeni, Ruly Anggraini, Devina Ingrid Anisa Fitri Anisatul Farida Anita Destati APRILYANTI, EVI Ardisal Ardisal Arfani Manda Tama Ariawan, Feri Arini Alhaq Aris Munandar Arrsyi, Esty Nurbaity Atica Puspitaningtyas Az-zahra, Nadia Baderi Baderi Bambang Sri Anggoro Bettri Yustinaningrum bettri yustinaningrum, bettri Daniel Happy Putra Desmita Rohadatu Aisy Dewi Robbi Anti Diana Yonika Sari Dinar Munggaran Akhmad, Dinar Munggaran Dona Dinda Pratiwi Dwi Nurmalasari Dwiyanti , Ni Made Ayu Eka Cahyaningsih Eka Suhardi Elvi Salviani Enni Ersari Ernawati Ernawati Fadly Nendra Faidah, Nuzulul Fajar Delli Wihartiko Farida Farida Farida Farida Farida Farida Farida, Farida Febi Febriyanti Feri Ariawan Fitriani, Wa Ode Heni Fitrianingsih Fitrianingsih Fraulein Intan Suri Gusti Ayu Farah Nabilla Gusti Rahmadi Haerlina, Lina Handayani, Fitroh Haris Budiman Herman Herman Huda, Luluk Lailul Huri Suhendri Iip Sugiharta Imam Sulhani Imam Syafei Imron, HR Muhammad Ina Subekti Indah Resti Ayuni Suri Indri Septiani Indri Septiani Indria, Rani Irma Mardian Isnani Isnani Istihana Istihana Izni Marwa Hanifah Juliyana, Melinda Kadir Kadir Kiki Ambar Sari Ladika Anathiya Lina Haerlina Linia Lupita M. Hadin Muhjad M.Rony Muhazir Mardiyah Mardiyah Marina Lestari Maryam Maryam Maskur Maskur Mazida Zahra Megananda Elvaliana Mila Nirmalasari Hasibuan Mudi, Helena Muhamad Syazali Muhammad Khoirul Ritonga Mujib Mujib Mujib Mujib Mujib, Mujib Nanang Supriadi Nasrati Natria Netriwati Netriwati Netriwati Nilawati Tadjuddin Ningrum, Della Tri Aditiya Nining Ratnasari Novian Riskiana Dewi Noviana, Dewi Novita Indriyani Nur Ana, Sri Nur Faddilah Sani Nur Fitri Lestari Nurmaladewi, Rina Nurul Habibah Nurul Zannah Nuzulul Faidah Oktavia, Yovi Puspita, Anindita Puspita, Dhea Putri Kusuma, Ana Fatwa Qurotunnisa, Asri Rachmawati, Ruruh Rani Kurniawati Ratnasari, Nining Ratnasari, Nining Reka Septiana Putri Reni Novilia Reni Ulfa Sari Resti Pangestu Ria Indriani Ridha Yoni Astika Ridho, Fachri Ridho, Fachri Ririn Cahyani AS Ririn Maratus Solekha Riska, Hadya Risma Risma Riyama Ambarwati Rizki Wahyu Yunian Putra Roby Firdian Ruswanda Rohana Rohana Romlah Rosida Rakhmawati Rubhan Masykur Rubhan Masykur Rubhan Masykur Ruhban Masykur Ruly Anggraeni Saprudin Sapta Desty Sugiharti Saputra, Wanda Sari, Arissona Dia Indah Sari, Renny Ninda Sarum, Lia Sekar Handayani Septiani, Indri Septia_Marcella Sesnawati, Yeni Sholichatun Nisa Sri Purwanti Nasution, Sri Purwanti Sri Siti Supatimah Suhendra Suhendra Sundari, Nining Sungkono Sungkono Syamsiar, Syamsiar Syarifah, Annisa Jamil Tadjudin, Nilawati Tama, Arfani Manda Tama, Arfani Manda Trilisa Alda Uyun, Nur Wahyuni Ayu Lestari Yahya AD Yahya AD, Yahya Yanuar Hery Murtianto Yanuar Hery Murtianto Yumn Jamilah YUSUF, FITRIA AGUSTINA Yusuf, Ode Yahyu Herliany