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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Manajemen & Supervisi Pendidikan Educational Management International Research Based Education Journal Jurnal Administrasi dan Manajemen Pendidikan PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat JAMP : Jurnal Administrasi dan Manajemen Pendidikan Jurnal Pengabdian Masyarakat Multidisiplin Didaktika: Jurnal Kependidikan Indonesian Collaboration Journal of Community Services (ICJCS) Rahmatan Lil’alamin Journal of Community Services (RLA) Journal of Education for Sustainability and Diversity Proceedings Series of Educational Studies Teaching, Learning, and Development Jurnal Edukasi Citra Olahraga Abdimas Pedagogi: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan
Dedi Prestiadi
Universitas Negeri Malang
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Analysis of Student Satisfaction with the PPG Student Registration Process at Universitas Negeri Malang using The Servqual and Delone & McLean Models Prestiadi, Dedi; Satyananda, Darmawan; Tiarno, Dedi
Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan Vol. 11, No. 3
Publisher : citeus

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Abstract

This study aims to analyze student satisfaction levels with the Teacher Professional Education (PPG) registration system at Universitas Negeri Malang using an integration of the SERVQUAL and DeLone & McLean models, as well as to develop a strategy for Continuous Quality Improvement (CQI) using Plan-Do-Check-Act (PDCA) cycle. This study uses a descriptive quantitative approach with 10,701 student respondents from three registration stages (BGT 1, Kemenag, and BGT 2). The data collection instrument is a 1–5 Likert questionnaire covering three main aspects: requirements, process, and registration application. Data analysis was conducted through validity and reliability tests, multiple linear regression, and Principal Component Analysis (PCA). The results showed that the average student satisfaction level was > 4.0 (satisfied), with the registration process aspect receiving the highest score. Multiple linear regression analysis showed that satisfaction with the registration application had the strongest influence on overall satisfaction. These findings emphasize the importance of integrating technical and service aspects in a digital-based registration system. The application of CQI principles is recommended as the basis for continuous quality improvement of digital academic services at UM.
Co-Authors 'Ilmi, Achmad Miftachul A, Natasya Dewi Achmad Miftachul ‘Ilmi Achmad Supriyanto Agustin, Nadila Felicia Putri Alfan, Muhammad Alfandie, Alya Irzzaq Nahya Andriyani, Mutiara Anggraeni, Khoiriyah Riska Anisa Maulinda Argadinata, Hasan Ariyanti, Nova Syafira Arrahmah, Olivia Vieca Asri Masytho Athalla Nauval Bhayangkara Aulia Nur Firdausi Azizah, Habib Nun Azkatsabita, Nabilla Salsadinda Bagus Rachmad Saputra Baikuni, Mohamad Iqbal Bambang Budi Wiyono Bhayangkara, Athalla Nauval Budi Nurani, Budi Burhanuddin Burhanuddin Darmawan Satyananda Desi Eri Kusumaningrum Edi Mulyadin Effendi, Anggi Laila Endang Purwati Endra Ubaidillah Endrik Mas Yulaidi Erlangga, Philip ERVIANA, YUNITA Fadhillah, Nur Febrianti, Fernanda Olivia Fendy Suhariadi Firdausi, Aulia Nur Hikmah, Naila Nuril Hung, Min-Ling Husna, Arumia Fairuz Ibrahim Bafadal Imron Arifin Indra Lesmana Indrawanto, Dwi Wahyu Irawan Bagus Prasetyo Irawan Bagus Satriy Irawan Bagus Satriyo Juharyanto Juharyanto Kartika, Anggi Kindangen, Rachel Debora Konitatillah, Maulida Putri Lailatul Fitriyah Leksono, Tito Panji M Zainul Arifin Maisyaroh Masytho, Asri Mauilana, Fuad Maulana Amirul Adha Maulina, Sasi Mohammad Asyfiya Hamida Rodyansah Mufti Nawang Prastiko Muhamad Firdaus Muhammad Rayhan Alifia Akbar Mustabsyiroh, Nurul Nasution, Annio Indah Lestari Nofitasari, Natalia Nourma Ayudia Tanaya Putri Nova Syafira Ariyanti Nova Syafira Ariyanti Novita Khoirunnisa Nunung Nurjanah Nurabadi, Ahmad Nurfitriani, Layla Nurul Ulfatin Olga Nur Rosyidah Olivia Vieca Arrahmah Pratiwi, Nazwa Niken Putri, Septiani Cahyaning Raden Bambang Sumarsono Rahman, M. Aris Fathur Rika Oktavia Saptiningtyas Rochmawati Rochmawati Rochmawati, Rochmawati Salsabila Lulu Safila Salwafiani, Nabiila Saputra, Bagus Rachmad Sari, Luthfia Amanda Sari, Nanda Ayu Kartika Sari, Nova Erinta Sari, Novita Retno Sasi Maulina Sasi Maulina Sekarsari, Nasya Ayu Septiani Cahyaning Putri Setiawan, Wildan Darma Sho’Ida, Manja Nadya Sjaifullah, Farid Wadjdi Sri Untari Sri Untari Subkhan, Muhammad Sunarni Sunarni Sunarni Sutrisno Sutrisno Suwito Eko Pramono Syaiful . Taufik Akbar Alfajri Teguh Triwiyanto Tiarno, Dedi Tito Maulana Ridwan Tutut Chusniyah Ubaidilah, Endra Umami, Nabila Azzahra Wahyu Hardyanto Wildan Zulkarnain, Wildan Yulaidi, Endrik Mas Yulianti, Linda Kartika Yuniawatika Yunita Erviana Yusuf Hanafi Yusuf Sobri, Ahmad Zafiena, Nayla Haris Zahra, Najwa Az