p-Index From 2021 - 2026
15.534
P-Index
This Author published in this journals
All Journal Buletin Studi Ekonomi MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Jurnal Pendidikan dan Pengajaran Ekonomi Bisnis SOROT: Jurnal Ilmu-ilmu Sosial JEJAK ASAS : Jurnal Hukum Ekonomi Syariah Tadris: Jurnal keguruan dan Ilmu Tarbiyah Al-'Adalah Islamic Ecomonics Journal I-ECONOMICS: A Research Journal on Islamic Economics DERIVATIF Jurnal Manajemen Pendidikan Jurnal Akuntansi dan Pajak Jurnal Ilmiah Ekonomi Islam Jurnal Perspektif Ekonomi Darussalam Economica: Jurnal Ekonomi Islam Akuntabel : Jurnal Ekonomi dan Keuangan Pendas : Jurnah Ilmiah Pendidikan Dasar Al-Mashrafiyah : Jurnal Ekonomi, Keuangan, dan Perbankan Syariah Edukasi Islami: Jurnal Pendidikan Islam Islamic Management: Jurnal Manajemen Pendidikan Islam Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Tabarru': Islamic Banking and Finance Ad-Deenar: Jurnal Ekonomi dan Bisnis Islam JPGMI (Jurnal Pendidikan Guru Madrasah Ibtidaiyah Al-Multazam) International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ilmiah Edunomika (JIE) Tasharruf: Journal Economics and Business of Islam Revenue: Jurnal Manajemen Bisnis Islam Management Studies and Entrepreneurship Journal (MSEJ) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah An Naba Jurnal Pemikiran dan Penelitian Pendidikan Islam RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL BASKARA: Journal of Business and Entrepreneurship Jurnal Signaling EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Ihtiyath : Jurnal Manajemen Keuangan Syariah Mabsya : Jurnal Manajemen Bisnis Syariah Community Empowerment SABURAI INTERNASIONAL JOURNAL OF SOCIAL, SCIENCES, AND DEVELOPMENT (Saburai-IJSSD) Ekopem: Jurnal Ekonomi Pembangunan Jurnal Abdimas Bina Bangsa Journal of Islamic Business and Economic Review (JIBER) FAJAR Jurnal Pendidikan Islam Salam (Islamic Economics Journal) International Research of Economic and Management Education Mabsya: Jurnal Manajemen Bisnis Syariah BUSINESS AND ENTERPREUNERSHIP JOURNAL Al-Istinbath: Jurnal Hukum Islam Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Revenue : Jurnal Ekonomi Pembangunan dan Ekonomi Islam Journal of Islamic Economics Lariba Manageable Kartika: Jurnal Studi Keislaman Bukhori: Kajian Ekonomi dan Keuangan Islam Jurnal Al-Wasith : Jurnal Studi Hukum Islam Business and Enterpreneurship Journal (BEJ) Neraca Manajemen, Akuntansi, dan Ekonomi Jurnal Media Akademik (JMA) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam JURNAL RUMPUN MANAJEMEN DAN EKONOMI Talent: Journal of Economics and Business Jurnal Intelek Dan Cendikiawan Nusantara Journal of Social Science and Multidisciplinary Analysis Kajian Ekonomi dan Akuntansi Terapan Al-Fadilah: Islamic Economics Journal Journal of Ekonomics, Finance, and Management Studies Jurnal Signaling Balance: Jurnal Ekonomi Al-Infaq : Jurnal Ekonomi Islam
Claim Missing Document
Check
Articles

Found 4 Documents
Search
Journal : Islamic Ecomonics Journal

Pengaruh Kualitas Pelayanan Islami Terhadap Kepuasan Nasabah Studi Pada Bank Umum Syariah di Provinsi Lampung Sefta Kurniawansyah; Tulus Suryanto; Heni Noviarita
Islamic Economics Journal Vol 6, No 2 (2020)
Publisher : University of Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (419.226 KB) | DOI: 10.21111/iej.v6i2.4732

Abstract

This research aims to analyze the effect of Islamic service quality on customer satisfaction in Islamic banking in Lampung Province. The CARTER dimensions influence on Islamic service quality consists of sharia compliance, assurance, reliability, tangibles, empathy, and responsiveness. In this study, collecting data using a questionnaire was given to 100 samples using regression analysis. The analysis results prove that simultaneously the CARTER dimension has a significant effect on customer satisfaction. In contrast, reliability, sharia compliance, and responsiveness partially significantly affect customer satisfaction in Islamic banking in Lampung Province. Meanwhile, assurance, tangibles, and empathy do not considerably affect customer satisfaction in Islamic banking in Lampung Province.Based on the value of Adjusted R Square, the magnitude of the influence of Islamic service quality using the CARTER dimension on customer satisfaction in sharia banking in Lampung Province is 73.8%, so simultaneously, the CARTER dimension affects the quality of Islamic services. Therefore, to maintain and improve this quality, the quality of Islamic banking must be further enhanced through the dimensions of assurance and empathy, namely the bank's ability to give sincere attention and individual or personal care to its customers, as well as commitment and certainty of customer satisfaction, such as showing easy procedures, good bank reputation, the number of front liners, security, and facilities and infrastructure provided is even better.
Analisis Penanganan Keluhan Terhadap Loyalitas Nasabah Pada PT. BPRS Se-Provinsi Lampung Ditta Nurhidayanti; Heni Noviarita; Erike Anggraeni
Islamic Economics Journal Vol 6, No 1 (2020)
Publisher : University of Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (356.843 KB) | DOI: 10.21111/iej.v6i1.4303

Abstract

The purpose of this research is to find and analyze the handling of complaints against customer loyalty at PT. BPRS in the Province of Lampung. This research is a quantitative study with a questionnaire data collection tool that is distributed to customers of PT. SRBs in the Province of Lampung. The sample used in this study was 100 customers, with a purposive sampling data collection technique. Analysis of the data used in this study is a simple linear regression data analysis. The results found that the handling of complaints can affect customer loyalty of PT. SRBs in the Province of Lampung. The magnitude of the effect of handling complaints on loyalty is 49.3%. Therefore, to maintain customer loyalty PT. BPRS in Lampung Province can make various options such as improving service quality, increasing satisfaction, perceived value, E-Servqual and using mobile banking.
Analisis Penanganan Keluhan Terhadap Loyalitas Nasabah Pada PT. BPRS Se-Provinsi Lampung Ditta Nurhidayanti; Heni Noviarita; Erike Anggraeni
Islamic Economics Journal Vol. 6 No. 1 (2020)
Publisher : University of Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (356.843 KB) | DOI: 10.21111/iej.v6i1.4303

Abstract

The purpose of this research is to find and analyze the handling of complaints against customer loyalty at PT. BPRS in the Province of Lampung. This research is a quantitative study with a questionnaire data collection tool that is distributed to customers of PT. SRBs in the Province of Lampung. The sample used in this study was 100 customers, with a purposive sampling data collection technique. Analysis of the data used in this study is a simple linear regression data analysis. The results found that the handling of complaints can affect customer loyalty of PT. SRBs in the Province of Lampung. The magnitude of the effect of handling complaints on loyalty is 49.3%. Therefore, to maintain customer loyalty PT. BPRS in Lampung Province can make various options such as improving service quality, increasing satisfaction, perceived value, E-Servqual and using mobile banking.
Pengaruh Kualitas Pelayanan Islami Terhadap Kepuasan Nasabah Studi Pada Bank Umum Syariah di Provinsi Lampung Sefta Kurniawansyah; Tulus Suryanto; Heni Noviarita
Islamic Economics Journal Vol. 6 No. 2 (2020)
Publisher : University of Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (419.226 KB) | DOI: 10.21111/iej.v6i2.4732

Abstract

This research aims to analyze the effect of Islamic service quality on customer satisfaction in Islamic banking in Lampung Province. The CARTER dimensions influence on Islamic service quality consists of sharia compliance, assurance, reliability, tangibles, empathy, and responsiveness. In this study, collecting data using a questionnaire was given to 100 samples using regression analysis. The analysis results prove that simultaneously the CARTER dimension has a significant effect on customer satisfaction. In contrast, reliability, sharia compliance, and responsiveness partially significantly affect customer satisfaction in Islamic banking in Lampung Province. Meanwhile, assurance, tangibles, and empathy do not considerably affect customer satisfaction in Islamic banking in Lampung Province.Based on the value of Adjusted R Square, the magnitude of the influence of Islamic service quality using the CARTER dimension on customer satisfaction in sharia banking in Lampung Province is 73.8%, so simultaneously, the CARTER dimension affects the quality of Islamic services. Therefore, to maintain and improve this quality, the quality of Islamic banking must be further enhanced through the dimensions of assurance and empathy, namely the bank's ability to give sincere attention and individual or personal care to its customers, as well as commitment and certainty of customer satisfaction, such as showing easy procedures, good bank reputation, the number of front liners, security, and facilities and infrastructure provided is even better.
Co-Authors Abdul Rohman Abdulloh Majid Ade Eko Setiawan Adiwijaya, Adam Mulya Agus Dwiyanto Agustina, Kurnia Ahmad Dairobbi Ahmad Fahrozi Ahmad Fauzan Ahmad Habibi Ahmad Nur Huda Ahmad Sadam Ahmad, Roslee Bin Akbar, Estelee Elora Alfa Rizki Saputra Alfarizi, Fakhri Danii Alief Rakhman Setyanto, Alief Rakhman Amalliya Nurjannah Amanatun Nisfah Nurun Nikmah Amin Setiyadi Amirudin Amirudin Ana Mega Selviani Ana Musta’anah Ananda Hidayat Angel Dwi Satria Angraeni, Erike Anisa Binar Cahyani Anita Anita Anjani, Putri Selviana Annisa Munfaati Anriyani, Yuyun Anwar Hidayat Apita Sari Apriani, Rahma Aprilia, Khaeran Aprinai, Tiara Ari Kurniyawati Ariansyah, Angga Ariza Karina Putri Arman Syahyudi Audra Laili Aulia Rachman, Muhammad Aziz Hanif Mahfud Baehaqi Bagus Dwi Cahyo Bayo Hadomuan Tanjung Beni Antomi Beny Sangjaya Beza Marsanda Aprilia Bilqis Putri Azhari. Hs Buono, Kulup Bina Chandra Prayoga Chelsea Mawar Az-Zahra Darlia Diah Ayu Permata Diah Sagita Fitri Dian Ekawati Dika Anggraini Puspita Dino Fernandi Diogsha, Hr Ditta Nurhidayanti Dwi Cahyono, Bagus Dwi Nurhayati Dwi Nurhayati Dwi Taufiq Aziz Dwitami, Yuska Supra Ellen Praditha Elsa Rani Shadewi Elzaanin, Amina A.A Erike Anggraeni Erike Anggraini Erike Anggraini Erike Anggraini Erike Anggraini Erike Anggraini Erike Anggraini Eva Dwiana Evi Ekawati Fachry Abda El Rahman Fahmi Muhammad Irfan Fakhri Danii Alfarizi Fautau, Idzam Fauzan Dwi Kusuma Febrianti, Regita Putri Febyviani Dwimutian Anggraini Firli Fachrezi Yansyah Fisman Bedi Fitri Angguan Fitri Yanti Gustika Nurmalia Gustika Nurmalia Halimah, Ulfa Nur Hanif , Hanif Hanif Hanif Hanifuan Maharani Margiyanata Hanin Anggraini Hasan Muhamad Hasani Ahmad Said Icha Afrillia Hidayat Imam Agung Wijaya Indahsari, Leny Jamal Fakhri Jamel, Surono Bin Jayusman Jayusman Jihan Fiqriyani Joko Purwanto Jum Anggriani Kartika, Akbar Pratama Kayla Ratu Natia Khasanah, Arini Khavid Normasyhuri Kholiq, Mu’amalatul Kholiq, Mu’amalatul Kholis, Alwiyan Nur Koderi Krismadayanti Krismadayanti Krismadayanti Krismadayanti Krismadayanti, Krismadayanti Kulup Bina Buono Kulup Bina Buono Kurnia Agustina Kurnia Agustina Laili, Audra Leni Leny Indahsari Leny Indahsari Leny Indahsari Lestari, Nelly Lutfia Salsabila Bani M Avicenna Meuthi M. Hibatulloh Al Habib M. Nainin, Dasrizal M. Zidan Dairoby Ricardo Maimun Mairiza, Khania Taris Marendra Marendra Maya Puspita Sari Mayzal, Tiondon Melga Sari, Diny Merisa Oktapianti Moh Bahruddin Moh. Bahruddin Muhamad Hasan Muhamad Iqbal Muhammad Iqbal Muhammad Iqbal Fasa Muhammad Kurniawan Muhammad Kurniawan Muhammad Kurniawan Muhammad Noval Muhammad Ryas Fatiha Kesuma Muhammad Saifudin Muhammad Syahid Muhammad Syahid Muhammad Zaki Mutiara Ramadhani Nafisah, Annisa Zauhar Nassa, Martha Haessun Nelly Lestari Nikmatul Mukaromah Nita Dinanti Normasyhuri, Khavid Nova Adella Novia Turmina Umi Nur Wahyu Ningsih Octavia, Sonia Oktapianti, Merisa Pasha, Putri Aisha Praditha, Ellen Pramesti, Desta Wulandari Pratiwi, Dwi Indah Puja Damaskha Rulita Sari Pundarika, Ratriana Putri Aisha Pasha Putri Melisa Putri Selviana Anjani Putri, Putri Amalia Rahayu Utami, Dwi Rahma Apriani Rahma, Fuji Alia Rahmat Fajar Rahmat Fajar Rahmat Gus Faozan Rahmat Ramadon Raihan Adam Zoya Rangga Ananta Rani Wulandari Ranita Pranika Ratriana Pundarika Raudhoh Musyifah Ria Atika Ridwansyah Ridwansyah Rita Dewi Rivaldo, Andrean David Romlah Romlah Ruslan Abdul Ghofur Samratulani Samsul Bahri, Galuh Ramadhan Sari NurkhasanahSari Nurkhasanah Sari, Elsa SARI, MAYA PUSPITA SARI, YESSI AVITA Sefta Kurniawansyah Sefti Lediya Devi Seftiana Wulandari Setia Nisa Setiawan, Ade Eko Setyorini, Tri Shilfarihah Hasanah Sinta Tri Utami Siti Khanifah, Siti Siti Maisaroh Siti Nurohmah Siti Patimah Siti Rohamah Sonia Octavia Sulasi Imaniah Surono Bin Jamel Surono Surono Surono Surono Syahyudi, Arman Syamsul Hilal Syara Dwi Afiana Tiondol Mayzal Tri Amar Prasetyo Tri Setyorini Tri Wahyu Nopriyanto Triamalia, Riska Tulus Suryanto Umi, Novia Turmina Wahid, Arfian Nur Wati, Beliya wati, Eliya Wati, Silvi Kesuma Weny Rosilawati Widi, Muhammad Naufal Widiastuti, Eka Wijaya, Imam Agung Winda Anggraini Wiwin Yustina Wullandari, Marcellia Yessi Avita Sari Yuli Astuti Yuli Astuti Yuli Dahlia Saputri Yulistia Devi Zaharah, Rita Zein Adi Abung