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All Journal Katalogis Ilmu Administrasi Publik TAZKIYA JOURNAL OF PSYCHOLOGY Academica Jurnal Pengabdian UntukMu NegeRI Politik Indonesia: Indonesian Political Science Review Tarbawi: Jurnal Keilmuan Manajemen Pendidikan Ensiklopedia of Journal Jurnal Agregasi Jurnal Public Policy Pena Justisia: Media Komunikasi dan Kajian Hukum Khazanah Sosial PINISI Discretion Review Journal of Public Administration and Government (JPAG) jurnal syntax admiration Jurnal Pendidikan dan Pengabdian (JP2V) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes International Journal of Educational Administration, Management, and Leadership Ekasakti Jurnal Penelitian dan Pengabdian (EJPP) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Arus Jurnal Sosial dan Humaniora JURNAL PENDIDIKAN INDONESIA: Teori, Penelitian, dan Inovasi International Journal of Social Science, Education, Communication and Economics Jurnal DIALEKTIKA : Jurnal Ilmu Sosial Publikasi Ilmiah Bidang Pengabdian Kepada Masyarakat (SIKEMAS) Jurnal Pengabdian dan Pengembangan Masyarakat Indonesia JURNAL MUARA PENDIDIKAN Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Prima Magistra: Jurnal Ilmiah Kependidikan ITQAN: Jurnal Ilmu-ilmu Kependidikan Jurnal Ilmiah Research Student Jurnal Akademik Pengabdian Masyarakat Jurnal Penelitian Pendidikan Indonesia JURNAL MULTIDISIPLIN ILMU AKADEMIK Journal of Publicness Studies Research Journal on Teacher Professional Development
Daswati Daswati
Department Of Public Administration, Faculty Of Social And Political Science, Tadulako University, Palu, Indonesia
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Journal : Journal of Publicness Studies

 1 
KUALITAS PELAYANAN PUBLIK PADA KANTOR KELURAHAN BANTAYA KECAMATAN PARIGI KABUPATEN PARIGI MOUTONG Adi Putra, Adi Putra; Daswati; Andi Maman Firmansyah
JPS: Journal of Publicness Studies Vol 1 No 1 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i1.1204

Abstract

Setiap instansi pemerintah dituntut untuk menyediakan pelayanan yang berkualitas kepada masyarakat. Namun, pada kenyataannya pelayanan yang diperoleh atau dirasakan masyarakat masih terdapat permasalahan serta kendala dalam proses pelayanan. Hal inilah yang menjadi faktor utama alasan penulis melakukan penelitian di bidang pelayanan publik. Penelitian ini bertujuan untuk mengetahui kualitas pelayanan yang disediakan oleh Kantor Kelurahan Bantaya Kecamatan Parigi Kabupaten Parigi Moutong. Teori yang digunakan pada penelitian ini adalah teori dari Parasuraman, Zeithaml & Berry, dalam Hardiyansyah, (2011, hal. 92-93) yang mana dalam teori ini terdapat 5 aspek dimensi yaitu : Tengibles, Reliability, Responsiveness, Assurance dan Emphaty. Metode penelitian yang digunakan Deskriptif Kualitatif, yaitu memberikan gambaran tentang fenomena atau focus permasalahan yang tengah diteliti yang terjadi di lokasi penelitian sesuai fakta yang ada. Teknik pengumpulan yang digunakan pada penelitian ini teknik observasi, wawancara dan dokumentasi. Hasil peneltian di kantor kelurahan bantaya kecamatan parigi kabupaten parigi moutong menunjukkan bahwa kualitas pelayanan yang disediakan sudah cukup baik pada beberapa aspek dimensi yaitu Tengibles, Responsiveness dan Emphaty. Sedangkan pada aspek Reliability dan Assurance bisa di katakan masih kurang berjalan dengan baik. Pada aspek Reliability di kantor kelurahan bantaya masih kurang tepat waktu dalam menyelesaikan pelayanan khususnya dalam pelayanan pembuatan surat keterangan tanah. Selain itu, pihak kantor juga belum menyediakan informasi standar operasional prosedur (sop) pelayanan. Sementara itu, pada aspek Assurance pegawai di kantor kelurahan bantaya masih melakukan diskriminasi (membedakan-bedakan) pada masyarakat saat proses pelayanan.
Implementasi Kebijakan Pencegahan Stunting Di Kelurahan Talise Valangguni Kecamatan Mantikulore Kota Palu Ananda, Annisa; Daswati; Ferianto, Fiki
JPS: Journal of Publicness Studies Vol 1 No 3 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i3.1386

Abstract

This study aims to determine describe, and analyze the implementation of stunting prevention policy in Talise Valangguni sub-district, Mantikulore sub-district using the Merilee S. Grindle policy implementation model consists of aspects of the content of policy and the implementation environment (context of implementation).. The research method used is Descriptive Qualitative, where data is collected through observation, interviews and document studies. This study found that the implementation of the stunting program has not run optimally, the factors that cause it are financial resources that are still not enough to provide all assistance to affected communities. The level of compliance in the community is also a factor that influences stunting cases to continue to increase, there are still many people who do not know what a healthy lifestyle is and proper parenting to healthy feeding. The community also does not utilize the assistance provided properly according to directions from the Health Office and the Government.
Kinerja Pegawai Pusat Kesehatan Masyarakat Desa Bahonsuai Kecamatan Bumi Raya Kabupaten Morowali Amalia, Nurul; Daswati; Rapi, Muhammad
JPS: Journal of Publicness Studies Vol 1 No 4 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i4.1625

Abstract

The purpose of this research is to determine the performance of employees at Bahonsuai Community Health Center, Bumi Raya District, Morowali Regency. The research basis used is a qualitative research method with a descriptive type. The technique for determining informants is purposive sampling, and the informants in this research consist of 6 people.Based on the performance theory of Agus Dwiyanto (2008), the research results showthat (1) Productivity in the performance of Bahonsuai Community Health Center employees in Bumi Raya District, Morowali Regency is quite good, as seen from the speed of employees serving patients. However, the limitation of human resources, namely the insufficient number of doctors, affects the performance of the employees. Despite the limited number of doctors, the service provided by the employees still adheres to the applicable service standards. (2) The quality of service at Bahonsuai Community Health Center is quite good, indicated by the straightforward service flow that is easy for the community to understand. However, inadequate facilities andinfrastructure affect the performance of the Bahonsuai Health Center employees. (3) The responsiveness of Bahonsuai Health Center employees in Bumi Raya District, Morowali Regency is good. This can be seen from the ease and clarity of service information provided by the employees to patients. (4) The responsibility of Bahonsuai Health Center employees in Bumi Raya District, Morowali Regency is said to be good, as evidenced by the employees fulfilling their responsibilities well in serving patients. The employees are very friendly and empathetic when listening to patients' complaints. (5) The accountability of Bahonsuai Health Center employees in Bumi Raya District, Morowali Regency is good, as evidenced by the employees conducting monthly evaluations to improve and enhance their performance according to the responsibilities and operational standards applicable at Bahonsuai Health Center.
KUALITAS PELAYANAN PENCATATAN AKTA NIKAH DI KANTOR URUSAN AGAMA KECAMATAN PALU BARAT Nurhalizah, Sitti; Daswati; Mukarramah
JPS: Journal of Publicness Studies Vol 2 No 1 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

This study uses qualitative descriptive research, this study attempts to reveal accurate and factual facts systematically about marriage certificate registration services at the Palu Barat District Religious Affairs Office. This study uses the taliziduhu ndraha theory with 4 (four) indicators, namely, speed, accuracy, convenience, and fairness. Data collection techniques are carried out through field research including observation, interviews, and documentation. There are 6 informants in this study. Data analysis used is data collection, data condensation, data presentation and drawing conclusions. Based on the results of research conducted using the taliziduhu ndraha theory from 4 indicators of the accuracy aspect, it can be said that it is not optimal because there are still frequent delays, not on time to come to the office, for example, the SOP states that at 07.30 must be in the office but in reality employees often experience delays. Then the other 3 aspects have been running optimally, namely the aspects of speed, convenience, and fairness.
Efektivitas Layanan Pelindungan Pekerja Migran Di Dinas Ketenagakerjaan Dan Transmigrasi Kabupaten Sigi Elzya M., Ananda; Daswati; Astuti, Agusta Sri
JPS: Journal of Publicness Studies Vol 2 No 2 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

This study aims to evaluate the extent to which the services provided by the Manpower and Transmigration Office of Sigi Regency can meet the needs and rights of migrant workers, in accordance with the mandate of Law Number 18 of 2017 concerning the Protection of Indonesian Migrant Workers and also Regional Regulation Number 1 of 2022 concerning the Protection of Migrant Workers in Sigi Regency. This study uses the theory of Richard M Steers with 3 indicators, namely achievement of goals, integration, and adaptation. The method used in this study is a qualitative approach with a descriptive type, which collects data through interviews with related parties, including employees of the Manpower Office and registered and unregistered migrant workers. The results of the study indicate that despite efforts by the Manpower and Transmigration Office to provide comprehensive services, there are still a number of obstacles that affect the effectiveness of services, such as lack of human resources and inadequate budget. This study recommends improving coordination between various parties related to other government institutions and non-government institutions and strengthening information systems to improve accessibility of services for migrant workers. Thus, it is hoped that protection for migrant workers can be more optimal and in accordance with their needs, so as to reduce the risks faced during the migration process.
Kualitas Pelayanan Agen Gas 3 Kg Bersubsidi PT. Vistagas Di Kelurahan Tondo  Kota Palu Adiputra, Rahmat; Daswati; Erdyansyah
JPS: Journal of Publicness Studies Vol 2 No 04 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/7fkx2n17

Abstract

Tondo Sub-district faces various challenges in the distribution of subsidized gas managed by PT. Vistagas agents, where several technical and administrative obstacles affect the quality of services received by distribution bases as partner outlets. This study aims to analyze the quality of services provided by the subsidized gas agent PT. Vistagas in Tondo Sub-district, Palu City. The main focus of this research is to determine the extent to which the services provided have met the expectations of distribution bases as the recipients. This study uses a qualitative approach with a descriptive type, and data collection was carried out through observation, in-depth interviews, and documentation. The results of the study show that although gas distribution generally runs regularly and on schedule, several issues remain, such as uncertainty in delivery times, lack of price transparency, and limited communication from the agent to the distribution bases. The service is considered suboptimal due to mismatches between the needs of the bases and the services provided, including in terms of timeliness, clarity of information, and service attitude. These shortcomings influence the perception and satisfaction level of the bases toward the agent's performance. This study recommends that PT. Vistagas improve its distribution system, clarify information regarding quotas and delivery schedules, and strengthen communication with the distribution bases to create a more efficient, fair, and community-responsive service.
Co-Authors Abd Rahman Abd Rahman Abdul Rivai Abdul Rivai Abrianto Abrianto Adi Putra, Adi Putra Adiputra, Rahmat Ahmad, Ahsan Ainun Jariah Ananda, Annisa Andi Maman Firmansyah Ani Susanti Anif Nur Artanti, Anif Nur Ano, Jusuf Asrifai Astuti, Agusta Sri Budiman Dalili, La Samudia Dandan Haryono Dewi Astuti Djuraid, Djuraid Elzya M., Ananda Erdyansyah Erland, Nuraini Arshy ERMAWATI, DIAN EKA Fadilah , Nilza Fadriati Fadriati Fiki Ferianto Finta Amalinda Gustina Gustina Hajar Anna Patunrangi Haprabu, Wiro Hattab, Syahrudin Heru Sasongko Indar Ismail Jamaluddin Intam Kurnia Ismail Suardi Wekke Jamaluddin Jamaluddin Jisman, Jisman Jufri, Muhammad Ali Jusuf Ano Kundarto, Wisnu La Samudia Dalili La Samudia Dalili Lahay, Marthiana Lobud, Wiwiyanti Lutfi, Muhtar Mangansing, Nasir Mangngasing, Nasir Mansur, Sastrio Mario Beldwin Iglesias Padjalo Muhammad Nur Alamsyah Muhammad Rapi mukarramah Mukarramah Mukarramah Munari Munari Munir, Ardi Musdalifa Musdalifa Mustainah Mappatoba Mustainah Mappatoba Mustainah Mustainah Nasir Mangngasing Nasrullah Nasrullah Nawawi Natsir Nawawi, Muh. Nawawi Ni Nyoman Wartati Norma Norma Nuraisyah Nuraisyah Nuraisyah Nuraisyah Nuraisyah Nurhalizah, Sitti Nurhannis Nurhannis Nurhayati Nurhayati Nurul Amalia Nurul Izmi Humairsh Pratiwi, Retno Rachmad Rachmad Rachmad Rachmad Rachmad Rachmad Ridwal Trisoni Rizal Rizal Roza, Yanti Mulia Rudi Salam Ruslan, Alfionita Salbia, Sar Samad, Muhammad Ahsan Sholichah Rohmani, Sholichah Sirajul Munir Sitti Chaeriah Ahsan Sitti Radhiah Suasa Suasa Suasa Sukmawati Supit, Elisabeth Susanty, Nurbiah Eka sussanti, Sussanti Syahadat, Dilla Srikandi Syahruddin Hattab Syahruddin Hattab Syahruddin Hattab Syamsidar Syariatudin Syariatudin Tahir, Suriani Ummu Safira Salsabila Wahidah Fitriani Windarrusliana, Yudiawati Vidiana Yolanda Widyasari Yunus, Yuniarti Zulkifli Zulkifli Zulpadly, Muhammad Fiqri