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All Journal Jurnal Civics: Media Kajian Kewarganegaraan Jurnal Studi Pemerintahan Jurnal Penelitian dan Pengembangan Sains dan Humaniora (JPPSH) Jurnal Ilmu Sosial dan Humaniora Al-Ulum Jurnal Kebijakan dan Administrasi Publik Scientific Journal of Informatics Jurnal Media Hukum JURNAL KOLABORASI Indonesian Perspective Jurnal Ilmu Sosial dan Ilmu Politik Asy-Syir'ah: Jurnal Ilmu Syari'ah dan Hukum JURNAL ILMU PEMERINTAHAN Masyarakat, Kebudayaan dan Politik Journal of Governance and Public Policy Jurnal Manajemen Pelayanan Publik International Journal of Artificial Intelligence Research Jurnal Ilmiah Peuradeun Jurnal Studi Komunikasi ARISTO JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Analitika : Jurnal Magister Psikologi UMA Journal of Government and Civil Society Jurnal Bina Praja BERDIKARI : Jurnal Inovasi dan Penerapan Ipteks SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan International Journal of Social Science and Business Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) POLITICO Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat JAKP (Jurnal Administrasi dan Kebijakan Publik) Indonesian Journal of Economics, Social, and Humanities Journal of Local Government Issues Moderat Kumawula: Jurnal Pengabdian Kepada Masyarakat PERSPEKTIF Spirit Publik : Jurnal Administrasi Publik Nakhoda: Jurnal Ilmu Pemerintahan Caraka Prabu : Jurnal Ilmu Pemerintahan MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Jurnal Pemerintahan dan Kebijakan (JPK) Dialogue: Jurnal Ilmu Administrasi Publik TRANSFORMASI : JURNAL PENGABDIAN PADA MASYARAKAT Prosiding Seminar Nasional Program Pengabdian Masyarakat Indonesian Perspective Indonesian Governance Journal (Kajian Politik-Pemerintahan) Warta LPM Journal of Economics, Business, Accounting and Management Jurnal Penelitian Pendidikan Indonesia JKAP (Jurnal Kebijakan dan Administrasi Publik) Scientific Journal of Informatics Jurnal Studi Pemerintahan Indonesian Governance Journal : Kajian Politik-Pemerintahan INJECT Interdisciplinary Journal of Communication
Ulung Pribadi, Ulung
Universitas Muhammadiyah Yogyakarta
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Journal : Scientific Journal of Informatics

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Public Satisfaction on Online Service Development: (Case Study: Bantulpedia Application) Sukarno, Mohamad; Pribadi, Ulung
Scientific Journal of Informatics Vol 10, No 3 (2023): August 2023
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v10i3.45985

Abstract

Purpose: This study analyzes public satisfaction with Bantulpedia Application users in Bantul Regency. The measurement was carried out using variables from the Online Service Index (OSI) framework consisting of institutional framework, service provision, content provision, technology, and e-participation.Methods: The research method used is quantitative, with the primary data source being a questionnaire totaling 100 respondents. SmartPLS 3 software is used in conducting data analysis for this research.Results: The research results show that variable institutional framework has a positive and significant influence on the satisfaction of Bantulpedia Application users. Meanwhile, the variables service provision, content provision, technology, and e-participation did not positively and significantly influence the satisfaction of Bantulpedia application users.Novelty: This study is unique by using OSI parameters by correlating them with application-based public satisfaction assessments (online services), which the majority of this theory is only used to measure e-government development and various aspects of it. This research contributes to providing a new perspective on using OSI theory in the realm of online services (applications) not only as a predictive measurement but as a significant research object (a country). In addition, the empirical contribution is to conduct a public satisfaction test on using the Bantulpedia Application. So that later it can also be adopted and provide space for other local governments to adopt OSI as an indicator of this online service.
Community Satisfaction with Online Services in East Lombok Regency: (Case Study: BAKSO Application) Ahdarrijal, Yujitia; Pribadi, Ulung
Scientific Journal of Informatics Vol 11, No 1 (2024): February 2024
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v11i1.48083

Abstract

Purpose: This study analyzes the use of the BAKSO (Create Online Population Administration) application for users, namely employees of the East Lombok Regency Population and Civil Registration Office and the Admin of each village. The measurement uses variables consisting of infrastructure, ICT, bureaucracy, leadership, and implementation of digital government.Methods: The method used is a quantitative type, primary data in the form of a survey of 115 respondents from East Lombok Regency Population and Civil Registration Office office employees and village admins who used the BAKSO application (Create Online Population Administration). Using the Likert Scale (1: strongly disagree, 2: disagree, 3: neutral, 4: agree, and 5: strongly agree). The analysis technique for this study uses SmartPLS 3.Results: The results of this study show that infrastructure and ICT variables have a positive and significant influence on the implementation of digital government in the implementation of the BAKSO application. Meanwhile, bureaucratic and leadership variables have little impact and are substantial in implementing the BAKSO application in East Lombok Regency.Novelty: This study is unique because it examines users who are also employees who use the BAKSO application (Make Online Population Administration) with a measuring indicator, namely the online service index (OSI); most of the previous research on this theory was only oriented to assessing public satisfaction with online services. This research provides a new perspective on using the Online Service Index (OSI) on the scope of application-based online services from an employee perspective. In addition, the empirical contribution lies in the professionalism of employees in using the BAKSO application. So that later, it can provide space for the government to pay attention to human resources in running Online Service Index (OSI)-based application services.
Co-Authors Abd. Rasyid, Syamsul Bahri Achmad Nurmandi Adji Suradji Muhammad Afandi, Syed Agung Ahdarrijal, Yujitia Akbar, Paisal Al Fauzi Rahmat Alfis Ibrahim, Alfis ALI MUHAMMAD Ali Muhammad Amin Sapto Saputro Amin Sapto Saputro Anggara, Reksi Anggita, Irva Ardiansyah Ardli Johan Kusuma, Ardli Johan Arie Saputra, Herdin Arief Bakhtiar Darmawan, Arief Bakhtiar Bhaskara, Julio Adi Bhayu Pratama, Nanda Budi Mulyadi Bulya, Bulya Cahyadi Kurniawan Claritza Destya Anggraeny Danang Eko Prastya Darwawan Buamona Darwawan Buamona, Darwawan Dwian Hartomi Akta Padma Eldo Dwianto, Rahmad Agus Dyah Mutiarin Dyah Mutiarin Dyah Mutiarin, Dyah Ekklesia Hulahi Eko Priyo Purnomo Eko Priyo Purnomo Erlangga Hikmah Budhyatma Faez Syahroni Fauzi, Erinda Alfiani Fitria, Audita Arifa Fittia Restiane Gerry Katon Mahendra, Gerry Katon Giat Tri Sambodo, Giat Tri Gustiawan, Randa Hadi, Sadhono Hariyanto Usia, Hariyanto Hayati, Kemala Herpita Wahyuni Hidayatullah Hidayatullah Hulahi, Ekklesia Ikhsan Ikhsan Ikhsan Inka Nusamuda Pratama Inrinofita Sari Irfandi Pratama Irham Maulida Iribaram, Suparto Irwan Abdullah ISWAHYUDI ISWAHYUDI Jamhari Jamhari Joko Santoso Juhari Juhari Juhari, Juhari Juhari Sasmito Aji Julio Adi Bhaskara Kemala Hayati Kurniawan, Cahyadi M. Rafi Malik Ibrahim Malik Ibrahim Maulida, Irham Misran Moch Rifqi Mei Redha Muallimin, Elza Zikra Muchamad Zaenuri, Muchamad Muhammad Ainul Usama Muhammad Dede Puja Kusuma Muhammad Iqbal Muhammad Iqbal Muhammad Iqbal Muhammad Iqbal Muhammad Rasyid Prasmi Muhammad Rasyid Prasmi, Muhammad Rasyid Nanda Bhayu Pratama Nasution, Annio Indah Lestari Nini Sangadji Nini Sangadji, Nini Novera Anjarbati Nur Syakiran Akmal Ismail Nurhidayatullah Nurhidayatullah nursamsiyah Nursetiawan Pahmi Amri Primayudi, Kadek Purwaningsih, Titin Rafzan, Rafzan Rahardjo, Trisno Rahmanto, Fajar Rahmat, Al Fauzi Ramadhan, Sukma Aditya Rasyid, Syamsul Bahri Abd Reza Widhar Pahlevi, Reza Widhar Rohayatin, Titin - Ropawandi, Doni Rossi Maunofa Widayat Sadhono Hadi Sahrul Pora Sakir Sakir, Sakir Samsudin Samsudin Sapto Saputro, Amin Sari, Inrinofita Sidik Jatmika, Sidik Siti Rusma Suardi, Wahdania Subekti, Dimas Sukarno, Mohamad Suranto Suranto Suranto Suranto SURANTO, SURANTO Surwandono Surwandono Suswanta Syahnaz Oriza Keumala Syaini Syaini, Syaini Syamsul Bahri Abd Rasyid Syamsul Bahri Abd. Rasyid Titin Purnawingsih Titin Purwaningsih Trisno Rahardjo Tulus Warsito Tulus Warsito Tulus Warsito, Tulus Wahdaniyah, Nurul Wahyudi Kumorotmo Wahyudi Kumorotomo Wahyudi Kumorotomo Wahyuni, Herpita Wibowo Romadhoni Younus, Muhammad Yudhi Lestanata Yuliantini, Lisa Sophia Zulkifli, Zarina