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Eva Dolorosa
Program Studi Agribisnis Fakultas Pertanian Universitas Tanjungpura
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Nursing Social Sciences Veterinary Other

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Journal : Jurnal Bisnis dan Akuntansi

 1 
KEPUASAN DAN LOYALITAS PELANGGAN AMING COFFEE: EXPERIENTIAL MARKETING BELLA BELLINDA; EVA DOLOROSA; DEWI KURNIATI
Jurnal Bisnis dan Akuntansi Vol 22 No 2 (2020): Jurnal Bisnis dan Akuntansi
Publisher : Pusat Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Ilmu Ekonomi Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34208/jba.v22i2.760

Abstract

Aming Coffee is a coffee shop that is very well known by coffee connoisseurs in Pontianak. Over time, Aming coffee tried to get closer to the connoisseurs of Aming coffee by presenting a more modern appearance of the booth to provide comfort for the connoisseurs by increasing customer satisfaction and loyalty. However, with the number of coffee shops popping up in recent years, it is very influential for Aming coffee with the emergence of similar business competition, so this is a threat for Aming to continue to maintain satisfaction for its consumers. This study aims to analyze the effect of experiential marketing on Aming Coffee customer satisfaction and loyalty and the influence of satisfaction on Aming Coffee customer loyalty in Pontianak. This study used a questionnaire method with 150 respondents taken by purposive sampling at two Aming Coffee locations. Data analysis using SEM-PLS, WarpPLS 6.0 software. The results of this study indicate that experiential marketing variables significantly influence customer satisfaction and customer loyalty. The customer satisfaction variable mediates the effect of experiential marketing on customer loyalty. Customer satisfaction is the most influential factor in experiential marketing which can ultimately lead to customer loyalty. There needs to be an increase in all aspects of experiential marketing (sense, feel, think, act, relate) to support Aming Coffee to be a comfortable gathering place for visitors, especially young people and able to give prestige to visitors.
Co-Authors Achmadi Achmadi Ade Elbani Ade Mirza Adi Suyatno Adi Suyatno Aditya Nugraha ADITYA NUGRAHA Afrizal - agum gumilang Agung Setiawan Agustina Listiawati Aktris Nuryanti, Aktris Alhadiansyah Andi Andi Andi Ihwan Ani Muani Anita Suharyani Anita Suharyani Anselmus Frans Setyadi Anton ., Anton Arista, Dita Arviana, Sagita As'ary, As'ary Asep Nursangaji Assiddiq, Hasbi Aswandi - BBR, Antonio Bella ; BELLA BELLINDA Bistari Denah Suswati Desyandri Desyandri Dewi Kurniati Dwi Januarti, Dwi Dwi Zulfita Edy Suasono Elly Suharlina Erawati, Agusmini Erlinda Yurisinthae Erni Djun Astuti Fany Depita Julianti Fatricia, Angelina Febriana, Dega FERDINAND, DEKKY Fitri Imansyah Hadary, Ferry Hajeri, Hajeri Halidi, Fahmi Hamdani - Hapzi Ali Hardi Dominikus Bancin Heny Marini Herianto Herianto Herkulana Ursula Herlina Herlina Herry Sujaini HITANI, ABDUL HAFIDZ Ikhsan Nudin Imam Ghozali Imelda Imelda Indriyani, Yufina Risti Irba’ Muhlas Sambodo Ismawartati - Ivan Kurniawan Jamaluddin Jamaluddin Jessyka, Jessyka Josua Parulian Hutajulu Josua Parulian Hutajulu Jumbri, Jumbri Jun, Bakram Ketut Sukiyono Khairani, Rahimah komariyati komariyati Kresensiana Anggita Sari Indang Sihombing Kristin Oktavia Simanjuntak Liguari, Boni Pasianus Linda Lucky Hartanti, Lucky Lulu Mudhiah M, Leony Agustine Mardiansyah Mardiansyah, Mardiansyah Mariani Mariani Marisi Aritonang Maswadi - Maswadi Maswadi Meiran Panggabean Memet Agustiar Mochammad Imron Awalludin Mochammad Meddy Danial Muanuddin - Muftia, Dika Muhammad Yusuf Muhsin Muhsin Natalia Lelo Mali Nia Permatasari, Nia Ningsih, Kurnia Noviana Noviana Nur Jannah Nurcolis Masjid Nurliza Nurliza Nurliza Nurliza Nurliza Nurliza Nurliza, Nurliza Nurliza, Nurliza Nurmainah - Petrus Yosapat Prihanto, Yanuar Priyo Saptomo Puput Ningsih Purwaningsih - Putri Destiani Rachmawati Rahmidiyani - Rakhmad Hidayat RAMA, ROFINUS Ratna Herawatiningsih Rhois, Sufyan Amin Ricca Gideon Riduansyah - Rindang, Kurnianto Risyadi, Irfan Rogan, Hendro Rommy Patra Salsabela Salsabela Santi Santi Saputra, Desta Eko Sarina Sarina Setia Budi Shenny Oktoriana Sholva, Yus Silvia Uslianti Siti Hadijah Siti Halidjah Sri Wahyuningsih Stepanus Sahala Sitompul Suharyani, Anita SUPRAPTI, GUSNI Surachman - Sy. Hasyim Azizurrahman Syaifurrahman Syaifurrahman Syamswisna , Taufik Taufik U Edi Suryadi Udin Rinaldi Uti Asikin Vicki, Vicki Viero, Agustinus Vivi Bachtiar Wahyu Diansyah Wahyuni Wahyuni Wanti Fitrianti Wendy Windhu Putra Witarsa - Yohanes Gatot Sutapa Yopiana, Yopiana Yuline - Yulis Jamiah Yusra, Abdul Hamid A. Zubaidah R Zulfikri