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All Journal Jurnal Manajemen Terapan dan Keuangan E-Jurnal Ekonomi dan Bisnis Universitas Udayana Jurnal Manajemen Teknologi JAM : Jurnal Aplikasi Manajemen Jurnal Promosi Pendidikan Ekonomi Proceeding Seminar LPPM UMP Tahun 2014 OPERATION EXCELLENCE: Journal of Applied Industrial Engineering Asia-Pacific Management and Business Application The Management Journal of Binaniaga JURNAL PENGABDIAN KEPADA MASYARAKAT Martabe : Jurnal Pengabdian Kepada Masyarakat JURNAL SYARIKAH : JURNAL EKONOMI ISLAM QARDHUL HASAN: MEDIA PENGABDIAN KEPADA MASYARAKAT Jurnal Sosial Humaniora JURNAL AGRIBISAINS JURNAL VISIONIDA JURNAL AKUNIDA Jurnal Administrasi dan Manajemen Jurnal Abdi Masyarakat (JAM) International Journal of Economics Development Research (IJEDR) Jurnal Ilmiah Manajemen Kesatuan Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Journal of Management and Bussines (JOMB) Journal of Management - Small and Medium Enterprises (SME's) International Journal Of Science, Technology & Management (IJSTM) International Journal of Social Science DEVOSI Jurnal Ekonomi Dikmas: Jurnal Pendidikan Masyarakat dan Pengabdian Jurnal Multidisiplin Madani (MUDIMA) Al-Khidmah Jurnal Pengabdian Masyarakat Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi (JEMBA) Jurnal Pustaka Aktiva : Pusat Akses Kajian Akuntansi, Manajemen, Investasi, dan Valuta Jurnal Pengabdian Masyarakat Formosa (JPMF) Formosa Journal of Sustainable Research (FJSR) Profit: Jurnal Manajemen, Bisnis dan Akuntansi Jurnal Penelitian Ekonomi Manajemen dan Bisnis Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Jurnal Riset Manajemen dan Ekonomi West Science Interdisciplinary Studies International Journal of Applied Economics, Accounting and Management (IJAEAM) West Science Interdisciplinary Studies Karimah Tauhid International Journal of Management Analytics (IJMA) International Journal of Management and Business Intelligence (IJMBI) Jurnal Pengabdian Masyarakat dan Riset Pendidikan International Journal of Integrated Science and Technology Golden Ratio of Taxation Studies J-CEKI
Dwi Gemina
Universitas Djuanda
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The Effect Of Service Quality And Price On Customer Satisfaction Of Mineral And Coal Mining Consulting Services At Pt Allsys Solutions Gemina, Dwi; Silaningsih, Endang; Tjahja Andari, Titiek; Kartini, Tini; Julaiha, Siti
International Journal of Science, Technology & Management Vol. 4 No. 5 (2023): September 2023
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v4i5.939

Abstract

The rapid development of business in the era of globalization causes competition between companies to be tighter, so various efforts must be made in order to attract the attention of consumers from competitors. This study aims to determine and analyze service quality and price both simultaneously and partially on PT Allsys Solutions customer satisfaction. The sampling amounted to 92 consumers with a saturated sampling technique in which all members of the population were sampled. This questionnaire is tested with validity tests, reliability tests and also classical assumption tests. The results of the test are valid, reliable and can be used for regression data. The analytical methods used in this study are descriptive and verifiative methods with a quantitative approach. The results showed that the variables of service quality and price had a direct and positive effect on PT Allsys Solutions customer satisfaction. The result of the R (square) determination test is 40.61% while the remaining 59.39%. The relationship between service quality and price has a strong relationship with the result of a correlation coefficient of sort. 0.637.
PENINGKATAN KEPUASAN PELANGGAN MELALUI STRATEGI STORE ATMOSPHERE Ilham, Saepul; Silaningsih, Endang; Kartini, Tini; Gemina, Dwi
Jurnal Manajemen Terapan dan Keuangan Vol. 13 No. 01 (2024): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v13i01.28305

Abstract

Penelitian ini bertujuan untuk mengukur pengaruh store atmosphere terhadap kepuasan pelanggan dan menganalisis strategi store atmosphere Pada cafe & resto Kedai Terserah. Desain penelitian ini adalah deskriptif kualitatif dengan metode analisis regresi linier berganda, Customer Satisfaction Index & Importance Perfomance Analysis. Sampel dalam penelitian ini berjumlah 100 responden. Hasil penelitian menunjukkan hasil analisis regresi berganda bahwa variabel store atmosphere berpengaruh signifikan sebesar 27,40% terhadap variabel kepuasan pelanggan. Hasil Customer Satisfaction Index (CSI) diperoleh nilai sebesar 80,75%. Berdasarkan hasil Importance Perfomance Analysis (IPA) item yang harus diprioritaskan dalam merancang strategi store atmosphere adalah bagian muka pada Kedai Terserah sudah mencerminkan keunikan toko, lantai di Kedai Terserah terlihat bersih, display yang digunakan membangkitkan suasana.
Hubungan Motivasi Usaha dengan Keberhasilan Usaha pada Usaha Mikro Kecil Menengah NOERMANSYAH, REZA; GEMINA, DWI; SILANINGSIH, ENDANG
Karimah Tauhid Vol. 3 No. 6 (2024): Karimah Tauhid
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/karimahtauhid.v3i6.13722

Abstract

Pelaku Usaha Mikro, Kecil, dan Menengah (UMKM) memegang peranan penting dalam memajukan perekonomian nasional dan membuka kesempatan kerja yang luas. Peranan tersebut sangat strategis karena UMKM tidak hanya berkontribusi pada pertumbuhan perekonomian tetapi juga merupakan penyedia kesempatan kerja yang signifikan. Penelitian ini bertujuan untuk menganalisis pengaruh Motivasi Usaha terhadap Keberhasilan Usaha di kalangan UMKM. Penelitian ini dilaksanakan dengan menggunakan pendekatan deskriptif dan analisis asosiatif. Sebanyak 35 pelaku usaha UMKM sepatu di Kecamatan Ciomas terlibat melalui distribusi kuesioner. Temuan dari studi ini menunjukkan bahwa terdapat korelasi yang signifikan dan positif antara Motivasi Usaha dan Keberhasilan usaha.
Keberhasilan Usaha Berbasis Motivas Usaha dan Kemampuan Usaha Devi, Sri; Maulana, Lucky Himat; Dwi Gemina
Karimah Tauhid Vol. 3 No. 7 (2024): Karimah Tauhid
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/karimahtauhid.v3i7.14443

Abstract

Kemampuan usaha mikro, kecil, dan menengah (UMKM) dan peran mereka dalam pembangunan ekonomi khususnya dalam hal penyediaan tenaga kerja dan pendapatan bagi kelompok masyarakat berpendapatan rendah terutama dipengaruhi oleh dukungan pemerintah. Mengembangkan sektor bisnis adalah salah satu cara yang dapat dilakukan oleh pemerintah federal dan daerah untuk meningkatkan standar daya saing. Tujuan penelitian adalah untuk mengetahui bagaimana pengaruh kemampuan dan motivasi usaha terhadap keberhasilan usaha UMKM kuliner di Kota Bogor. Penelitian ini melibatkan 76 orang pemilik usaha makanan yang terdaftar di Dinas Koperasi dan UMKM Kota Bogor sebagai responden. Metode dari penelitian dengan pendekatan deskriptif dan verifikatif. Informasi diperoleh melalui wawancara dan penyebaran kuesioner kepada pemilik usaha. Pengujian yang dilakukan mencakup validitas, reliabilitas, asumsi klasik dengan menggunakan regresi linier berganda. Hasil penelitian secara simultan dan parsial berpengaruh positif serta signifikan motivasi dan kemampuan usaha terhadap keberhasilan usaha, Sedangkan faktor pendorong keberhasilan usaha adalah kemampuan usaha.
PENGEMBANGAN KETRAMPILAN DAN MANAJEMEN USAHA BAGI UMKM PADA MASA PANDEMI DI DESA CIBEUREUM KECAMATAN CISARUA KABUPATEN BOGOR Sudarijati, Sudarijati; Gemina, Dwi; Silaningsih, Endang; Nurpratomo, Ari; Latipah, Ipat; Abian Nurdiansyah, Muhammad
Qardhul Hasan: Media Pengabdian kepada Masyarakat Vol. 7 No. 1 (2021): APRIL
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (779.239 KB) | DOI: 10.30997/qh.v7i1.3554

Abstract

Pelatihan pengembangan ketrampilan dan manajemen usaha sebagai bentuk program kreativitas masyarakat bagi usaha mikro kecil menengah makanan dengan bahan dasar beras ketan. Kegiatan ini melibatkan dua mitra yang memiliki kemauan dan bersedia menjadi mitra binaan. Hasil program kreativitas masyarakat adalah pelatihan dan pendampingan, simulasi serta praktik antara lain: 1) pengetahuan pengawet dan pewarna alami makanan serta kehalalan produk; 2) pengetahuan kewirausahaan; 3) pengetahuan program e-smart UMKM dengan marketplace; 4) risiko bisnis; 5) praktik pembukuan: 6) kreativitas dan inovasi bagi usaha mikro kecil menengah sangat bermanfaat dalam memberikan motivasi dan memanfaatkan peluang usaha serta informasi dalam  pengelolaan keuangan UMKM. Program kreativitas masyarakat ini sebagai bentuk pelaksanaan Tri Darma Perguruan Tinggi bagi Universitas Djuanda dan menyambung tali silaturami antara perguruan tinggi dengan masyarakat.
The Influence of Work Motivation, Organizational Climate and Leadership Style on Employee Job Satisfaction at PT. XYZ Kartini, Tini; Jailani, M. Rachmat; Gemina, Dwi
West Science Interdisciplinary Studies Vol. 1 No. 11 (2023): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v1i11.400

Abstract

This study aims to analyze the direct and positive influence of work motivation, organizational climate, and leadership style on employee job satisfaction, both partially and simultaneously. The research design used was descriptive and verificative. The sampling method used is a saturated sampling method, with a total of 40 respondents. The subject of this study was an employee of PT XYZ. The object of this study is work motivation, organizational climate, leadership style, and employee job satisfaction. The tools used are path analysis, multiple correlation analysis, coefficient of determination analysis and hypothesis testing with F test and t test. The results showed that work motivation, organizational climate, and leadership style on employee job satisfaction had a direct and positive influence both partially and simultaneously. If the company wants to have a high level of job satisfaction, employees must be given a boost in the form of motivation, a comfortable, supportive, and fulfilling organizational climate and have leaders who have an effective leadership style in accordance with employee needs. This research can be useful as advice and more understanding, to apply an effective leadership style it will play a good role for work motivation, organizational climate and employee job satisfaction.
The Influence of Product Quality, Price and Promotion on T-Shirt Purchasing Decisions at Arei Store Bogor Gemina, Dwi; Rizqi, Nur Muhammad; Gunawan, Rachmat
West Science Interdisciplinary Studies Vol. 2 No. 05 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i05.878

Abstract

This research aims to determine and analyze the influence of product quality, price and promotion on purchasing decisions, both simultaneously and partially. This research design uses descriptive, verification and path analysis research methods. The sampling technique uses the saturated sampling method. The number of respondents was 100 people. The subjects of this research are consumers of Arei Store Bogor, and the objects of research are product quality, price, promotions and purchasing decisions. The tools used in this analysis are path analysis, multiple correlation analysis, coefficient of determination analysis, and hypothesis testing (F test and t test). The results of the analysis show that partially or simultaneously product quality, price and promotion have a direct and positive influence on purchasing decisions at Arei Store Bogor.
Critical Nurse Performance Based on Training and Work Motivation Nurpratomo, Ari; Gemina, Dwi; Samsuri
International Journal of Managemen Analytics (IJMA) Vol. 2 No. 1 (2024): January 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijma.v2i1.1276

Abstract

This research aims to determine the effect of training and work motivation on the performance of critical care nurses at Dr. Lung Hospital. M. Goenawan Partowidigdo Cisarua Bogor. The sample in this study was 85 people. The results of the validity and reliability tests show that all question items are declared valid and reliable. The research method uses multiple linear regression with IBM SPSS software. The multiple regression analysis of the F test (simultaneous) states that there is a simultaneous positive and significant influence between training and work motivation on the performance of critical nurses. The results of the t-test (partial) stated that training had a positive and significant effect on the performance of critical nurses and work motivation had a positive and significant effect on the performance of critical nurses at Dr. Lung Hospital. M. Goenawan Partowidigdo Cisarua Bogor.
Customer Satisfactions Based on Service Quality for VVIV Inpatient Patient of PMI Bogor Hospital Fadly, Mohammad Rizky; Gemina, Dwi; Gunawan, Rachmat
International Journal of Managemen Analytics (IJMA) Vol. 2 No. 2 (2024): April 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijma.v2i2.1605

Abstract

The success of health development plays an important role in improving the quality of human resources in Indonesia. The goal of health development itself can be achieved through various forms of implementing health efforts in a comprehensive, tiered and integrated manner. This research aims to analyze service quality on customer satisfaction simultaneously and partially for VVIP patients at PMI Bogor Hospital. The sample size was 100 respondentsnon-probability sampling technique. The questionnaire was tested using validity tests, reliability tests and also classical assumption tests. The test is valid, reliable, has classic assumptions and can be used for multiple linear regression data. The analytical method used in this research is a descriptive and verification method with a quantitative approach. The results of the research show that there is a positive and significant simultaneous and partial influence of service quality on consumer satisfaction.
Customer Satisfaction with Service Quality, Pricing and Promotion Approaches Irawan, Muhammad Hari; Gemina, Dwi; Palahudin
International Journal of Managemen Analytics (IJMA) Vol. 2 No. 2 (2024): April 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijma.v2i2.1716

Abstract

This research aims to determine and analyze the influence of service quality, price and promotion on consumer satisfaction, both simultaneously and partially. This research design uses descriptive, verification and path analysis research methods. The sampling technique uses the saturated sampling method. The number of respondents was 100 people. The subjects of this research are Bogor Punya Kopi consumers, and the research objects are service quality, price, promotion and consumer satisfaction. The tools used in this analysis are path analysis, multiple correlation analysis, coefficient of determination analysis, and hypothesis testing (F test and t test). The results of the analysis show that partially or simultaneously service quality, price and promotion have a direct and positive influence on consumer satisfaction at the Bogor Punya Kopi cafe.
Co-Authors -, Ismartaya -, Istiyanah Abdul Hakim ABDUL ROHMAN Abian Nurdiansyah, Muhammad Ade Budi Setiawan Ade Rosadi Agtariza Wulanda Suci Padi Ahmad Ginanjar Ajeng Widia Pitaloka Allan William Sebastian Alnima Shakiya Ambarwati Rahayu Amelia Kartini5 Amriani Asmin, Erny Anak Agung Gede Sugianthara Andika Haikal Fikri Andriyan Anne Effane Apendi Arsyad Apriliasari, Ajeng Aqsal Maulana Malik Arifin, MA Asmin , E. A. Awa, Awa Aziz, Ayi Jamaludin Bria, Donatus Klau Chailis, Irwan Chandra Ayu Pramestidewi Chintia Chintia, Chintia Dedy Supriyadi Deliana Deliana Deliana, Deliana DEWI RAHMAWATI Dinda Ivana Rismawati Donatus Klau Bria Dwi Noven Nugroho Eko Wurdianto Endang Silaningsih Erni Yuningsih Erni Yunningsih Erny Amriani Asmin Ervika Arfelina Iskandar Evi Tri Anjani Fadly, Januar Nur Mohamad Fadly, Mohammad Rizky Fe, Didi FERDIANSYAH, M Fitri Catur Andreani Gemini, Pra Gilang Pratama Mulya5 Gunawan, Rachmat Hakiki, Muhaimin Puji Hamdan Hamdan Hanifi, Widia Alma Hardiana Hardiana Hutajulu, Immanoel Gunawan Hutajului, Richard Surungan Hutomo, Yoyok Priyo Ikhwan Zaenudin Ilham, Saepul Imas Noer Septiani Indra Cahya Kusuma Irawan, Muhammad Hari Irwan Chailis ISMARTAYA Ismartaya Ismartaya Istiyanah Istiyanah Jailani, M. Rachmat Jihad Fikri Karimatun Nisa Kartika ., Kartika Kartini, Tini Latipah, Ipat Livia Amertiana Khoirunisa Luki Adiyanto M. Prima Jaya M. Rachmat Jailani M. Rachmat Jailani M. Zainil Muhsin MA Arifin Mardiah Mardiah Maria Magdalena Melani Mashadi, M. Maulana, Iman Maulana, Lucky Hikmat Maulana, Lucky Himat Mia Maulani Agustin Mohamad Irfan Maulana Muhaimin Puji Hakiki Muhamad Fadel Sukamto Muhammad Faza Aditya Muhammad Ikbal Riyadi Mutiah Husnul Huluk Nispi Yani Sya’banniah NOERMANSYAH, REZA Nor Komalasari Nur Muhammad Rizqi Nurpratomo, Ari Palahudin Palahudin Palahudin Palahudin, Palahudin Pra Gemini Pra Gemini Pra Gemini Putri, Adistiasari Kencana Rachmat Gunawan Rachmat Gunawan Rafly Damar Sandi Rahma Nuryawati Ramdani, Shifa Aulia Regita Rusmawan Restiana Febrianti Rizal Habibi Rizqi, Nur Muhammad Rosadi, Ade Rully Zulkiply Rusi Rusmiati Aliyyah Saiful Ilham Samsuri Samsuri . Samsuri Samsuri Sarji Satia Emela Siti Julaiha Siti Mutiara Salma Siti Robiatul Adawiyah Sri Devi, Sri Sri Harini Sri Harini Sudarijati Sudarijati Sudarijati Sudarijati Sukarno, Jurhandono Sumantri, Ujang Suryani, Danu Tiara Indah Sari Tini Kartini Tini Kartini Tini Kartini Tini Kartini Tini Kartini Titiek Tjahja Andari Titiek Tjahya Andari Titiek Tjahya Andari Tun Susdiyanti Ujang Heri Rahmatullah Ujang Sumantri Wawi Wawi Wildan Uyunina Maulida Winda Apriani Wurdianto, Eko Yulianingsih, Yulianingsih Zhafna Nurachma Septanti Zuniarti, Syita Oktaviani