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All Journal Jurnal Kawistara : Jurnal Ilmiah Sosial dan Humaniora Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi Jurnal Kebijakan dan Administrasi Publik Jurnal Administrasi Publik : Public Administration Journal Jurnal Riset Akuntansi dan Keuangan Dinamisia: Jurnal Pengabdian Kepada Masyarakat MATAPPA: Jurnal Pengabdian Kepada Masyarakat Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi JPSI (Journal of Public Sector Innovations) Pelita Eksakta Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Jurnal Penelitian Inovatif Jurnal Transformasi Administrasi Jurnal Ilmu Administrasi Negara Publicness: Journal of Public Administration Studies Proceeding Applied Business and Engineering Conference Jurnal Ilmu Sosial, Humaniora dan Seni Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Socius: Social Sciences Research Journal Jurnal Ilmu Komunikasi dan Sosial Politik JKAP (Jurnal Kebijakan dan Administrasi Publik) Katalis Pendidikan: Jurnal Ilmu Pendidikan dan Matematika Jurnal Intelek Insan Cendikia Jurnal Studi Pemerintahan Jurnal Kawistara Jurnal Ilmu Manajemen Dan Pendidikan Jurnal Kajian Hukum Dan Kebijakan Publik Journal of Advanced Research in Social Sciences and Humanities TANJAK : Jurnal Pengabdian Kepada Masyarakat INTERACTION: Jurnal Pendidikan Bahasa Jurnal Ilmu Administrasi dan Pemerintahan Indonesia
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Digitalisasi Administrasi Publik Agustin, Rayhan; Januar, Nadila Vhitra; Maharani, Dina Adilla; Septiyena, Elsya Dwi; Jumiati, Jumiati; Saputra, Boni
Jurnal Ilmu Sosial, Humaniora dan Seni Vol. 3 No. 6 (2025): Mei - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jishs.v3i6.3110

Abstract

Abstract In the era of digitalization, the application of digital technology in various aspects of public administration allows internal processes such as data management, communication and archiving to increase efficiency, accelerate the service process and improve accessibility of services for the community. Government initiatives, digital transformation, and the use of technology to create transparent and efficient public services are important in public administration. This study is used to examine the use of technology in creating transparent and efficient public services in the current digital era. Digitalization allows the government to integrate. Information and communication technology into administrative processes, facilitating faster and more accessible public services. However, the application of this technology also presents challenges, such as the digital divide, resistance to change, and data security issues. This transformation requires adaptation in policies, organizational culture, and human resource development so that public administration can meet the needs of society in the digital era. Keywords: Digital transformation, Public Service, e-government, digital divide, data security Abstrak Di era digitalisasi, penerapan teknologi digital dalam berbagai aspek administrasi publik memungkinkan proses internal seperti pengelolaan data, komunikasi dan pengarsipan dapat ditingkatkan efisiensinya, mempercepat proses pelayanan dan meningkatkan aksesibilitas pelayanan bagi masyarakat. Inisiatif pemerintah, transformasi digital, dan penggunaan teknologi untuk menciptakan layanan publik yang transparan dan efisien merupakan hal yang penting dalam administrasi publik. Penelitian ini digunakan untuk meneliti penggunaan teknologi dalam menciptakan layanan publik yang transparan dan efisien di era digital saat ini. Digitalisasi memungkinkan pemerintah untuk mengintegrasikan teknologi informasi dan komunikasi dalam proses administratif, memfasilitasi layanan publik yang lebih cepat dan mudah diakses. Namun, implementasi teknologi ini juga menghadirkan tantangan, seperti kesenjangan digital, resistensi terhadap perubahan, dan isu keamanan data. Transformasi ini menuntut adaptasi dalam kebijakan, budaya organisasi, dan pengembangan sumber daya manusia agar administrasi publik dapat memenuhi tuntutan masyarakat di era digital. Kata Kunci : Transformasi digital, Pelayanan Publik, e-government, kesenjangan digital, keamanan data
Efektivitas Implementasi Kebijakan Pelayanan Publik terhadap Tingkat Kepuasan Masyarakat: Studi di Kecamatan Koto Tangah Kota Padang Ramadhani, Shafira; Dasti, Dafina Permata; Farhan, M.; Aureliyan, Marcya Titania; Jumiati, Jumiati; Saputra, Boni
Jurnal Ilmu Sosial, Humaniora dan Seni Vol. 3 No. 6 (2025): Mei - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jishs.v3i6.3116

Abstract

Quality public service is a very important aspect to create good governance in the region. The success of implementing public policy does not only depend on the content of the regulation, but also on how the policy can be implemented in adaptive, responsive, and community satisfaction-focused service practices. This article aims to examine the effectiveness of implementing public service policies and the level of community satisfaction with services in Koto Tangah District, Padang City. The approach used in this article is a literature review that examines various reference sources. The results of the discussion show that public services in Koto Tangah District, Padang City still face a number of obstacles related to efficiency, speed of process, and openness of information to the public. This finding underlines the urgency of continuous evaluation of community needs and consistent improvement in the quality of public service management.
Evaluasi Implementasi Good Governance dalam Sistem Administrasi Negara Indonesia: Analisis Faktor Penghambat dan Strategi Optimalisasi Ikmal, Rayhan Raffatta; Aziz, Hafizul; Ilzahra, Aina; Bako, Yudika; Jumiati, Jumiati; Saputra, Boni
Jurnal Ilmu Sosial, Humaniora dan Seni Vol. 3 No. 6 (2025): Mei - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jishs.v3i6.3214

Abstract

The implementation of good governance in Indonesia's public administration system is a crucial element in realizing an effective, transparent, accountable and responsive government. This research aims to analyze the extent to which the principles of good governance have been applied in the implementation of public administration in Indonesia, as well as the challenges and obstacles faced in the implementation process. The method used is a qualitative approach with literature study and policy analysis. The results of the study show that although some principles such as public participation, transparency, and accountability have begun to be applied, their implementation is still partial and uneven in all government institutions. Factors such as a bureaucratic culture that has not fully changed, weak supervision, and low governance literacy among the apparatus are the main obstacles. Therefore, more consistent bureaucratic reforms, strengthening institutional capacity, and high political commitment are needed to realize a state administration system that is in line with the principles of good governance.
Unveiling The Dynamics of Internal and External Management on Public Satisfaction: Insights from Public Service Malls M. Hidayat Panuntun Muslim; Lanin, Dasman; Frinaldi, Aldri; Embi, Muhamad Ali; Saputra, Boni
Jurnal Studi Pemerintahan Vol 15, No 2 (2024): July 2024
Publisher : Department of Government Affairs and Administration, Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jsp.v15i2.361

Abstract

Every government agency that provides public services to the community must be able to produce quality public services that satisfy the community. It cannot be denied that the manager's duties cannot be separated from community satisfaction. Thus, this research aims to examine how the manager's function influences people's happiness in public service malls in Payakumbuh City, with special emphasis on the manager's internal and external responsibilities. This research uses an associative quantitative approach, supported by primary and secondary data, as well as validated and reliable field data collection questionnaires. Using the Slovin formula to calculate the sample size, 209 respondents were used in the proportional stratified random sampling procedure to obtain the sample size. Next, multiple regression analysis was used to evaluate the data, after previously passing a preparatory test called the classical assumption test. The findings of the analysis show that the role of managers, both internal and external, has been shown to have a major impact on people's satisfaction, sometimes simultaneously. Therefore, public service malls need to consider the various contributions made by managers to increase customer satisfaction.
Pengaruh Kualitas Pelayanan Posyandu Terhadap Partisipasi Ibu dalam Pencegahan Stunting: Studi di Wilayah Rural Kabupaten Lima Puluh Kota Cahyani, Fauziah; Saputra, Boni
Jurnal Ilmu Administrasi Negara AsIAN (Asosiasi Ilmuwan Administrasi Negara) Vol. 13 No. 1 (2025): Edisi Maret 2025
Publisher : Asosiasi Ilmuwan Administrasi Negara (AsIAN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47828/jianaasian.v13i1.312

Abstract

Stunting has emerged as a critical public health challenge threatening human resource quality in Indonesia, with a national prevalence of 21.5% exceeding the WHO tolerance threshold of 20%. Situjuah Limo Nagari Sub-district faces substantial challenges with 110 reported stunting cases and fluctuating maternal participation rates in posyandu programs ranging from 36-60%, indicating a misalignment between service quality and community engagement. This study aims to analyze the influence of posyandu service quality on maternal participation in stunting prevention programs in Situjuah Limo Nagari Sub-district, Lima Puluh Kota Regency. The research employed a quantitative associative approach utilizing simple random sampling of 87 mothers with stunted children, implementing validated instruments measuring five SERVQUAL service quality dimensions and three participation indicators. The analysis revealed a significant influence of service quality on maternal participation with a coefficient of determination R² = 0.580 (58%) and t-calculated = 10.002 > t-table = 1.988 at significance level p < 0.001. The regression equation Y = 10.871 + 0.354X confirms that each unit increase in service quality enhances participation by 0.354 units. These findings provide empirical justification for investing in posyandu service quality improvement as a cost-effective strategy for optimizing community participation and achieving sustainable stunting reduction targets.
Pengaruh Kualitas Pelayanan dan Komunikasi Interpersonal Terhadap Kepuasan Masyarakat dalam Pelayanan Publik Nagari Agustin Adriyan, Dheva; Saputra, Boni
PUBLICNESS: Journal of Public Administration Studies Vol. 4 No. 3 (2025): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v4i3.293

Abstract

This study analyzes the influence of service quality and interpersonal communication on community satisfaction in the context of public services at the village level. The phenomenon of community satisfaction with public services is a fundamental indicator of the legitimacy of local government. However, the literature cannot integrate technical and relational dimensions in one analytical framework. he study used an associative quantitative approach with an associational design of 305 respondents of the service user community in Nagari Limbanang, Lima Puluh Kota Regency, West Sumatra. Data were collected through a structured questionnaire with a 5-point Likert scale. Data analysis using multiple linear regression with classical assumption testing to ensure model validity. The results showed that service quality positively and significantly affected community satisfaction, as did interpersonal communication. Simultaneously, both variables were able to explain 42.2% of the variability in community satisfaction. The study concluded that a holistic approach that integrates service system improvement with apparatus communication capacity building is optimal for community satisfaction. Practical implications include the need for a comprehensive training policy for nagari officials that emphasizes technical and interpersonal skills in a balanced manner.
Developing an English Proficiency Test for Higher Education Rionaldi, Rionaldi; Saputra, Boni
INTERACTION: Jurnal Pendidikan Bahasa Vol. 10 No. 2 (2023): INTERACTION: Jurnal Pendidikan Bahasa
Publisher : Program Studi Pendidikan Bahasa Inggris, Universitas Pendidikan Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Universities worldwide have recognized the significance of assessing students' language abilities to ensure they can actively participate in academic discourse. However, many universities do not have institution-based English proficiency test yet. The aim of the research is to explore the significances of developing university-based English proficiency test, the essential steps involved in crafting it, and challenges in developing a robust institution's English proficiency test. The method used in this research is library research. The results underscore the critical role of an English proficiency test in ensuring academic excellence, promoting global communication, and preparing students for success in an increasingly interconnected world. Developing a well-structured and reliable English proficiency assessment tool starts with a decision to provide a test, developing the test, and followed by those stages connected with test use. Nevertheless, defining test objective and ensuring test validity, choosing the right format, ensuring fairness and inclusivity, preparing substantial cost and resources, adapting for specific contexts are challenges in developing it. In sum, universities can develop a robust English proficiency test by having collaboration with language experts, assessment specialists, and educators, as well as adherence to established principles of language testing and assessment .
Optimalisasi Alokasi Dana Desa dalam Peningkatan Perekonomian Masyarakat di Nagari Bomas Solok Selatan Dwi Putra Ayri, Dicky; Jumiati, Jumiati; Saputra, Boni
PUBLICNESS: Journal of Public Administration Studies Vol. 4 No. 1 (2025): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v4i1.254

Abstract

Economic disparities between urban and rural areas in Indonesia create structural challenges to equitable national development. At the same time, the optimization of Village Funds still faces gaps between theoretical potential and practical realization despite more than a decade of implementation. This study aims to comprehensively analyze the optimization of Village Fund Allocation in improving community economy in Nagari Bomas, Sungai Pagu District, South Solok Regency. The research methodology employed a qualitative approach with an instrumental case study design involving 10 key informants selected through purposive sampling. Methodological triangulation was implemented through in-depth interviews, participatory observation over six months, and the analysis of 45 official documents using inductive thematic analysis techniques. Research findings demonstrate a strategic evolution from a focus on physical infrastructure toward a holistic approach that integrates physical and non-physical development, with BUMNag's "Tungku Tigo Sajarang" catalyzing economic diversification, creating employment opportunities, and enhancing Village Original Income. This study contributes to the development of a multidimensional analytical framework that integrates governance, economic growth, and local institutional capacity perspectives within the context of the nagari governance system while providing empirical evidence that the effectiveness of the Village Fund depends on the quality of participatory planning processes, local institutional capacity, and economic diversification strategies based on village resource potential.
SMK TOEIC Challenge Preparation Bagi Siswa/i SMK Kecamatan Bengkalis dan Bantan Rionaldi; Saputra, Boni
TANJAK : Jurnal Pengabdian Kepada Masyarakat Vol 5 No 2 (2024): TANJAK : Jurnal Pengabdian Kepada Masyarakat
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/h0dg0c20

Abstract

“SMK English Challenge” merupakan program fasilitasi Direktorat SMK sebagai upaya untuk meningkatkan kualitas kemampuan bahasa Inggris melalui program peningkatan kompetensi dan sertifikasi Bahasa asing siswa SMK dengan Test of English for International communication (TOEIC). Belum adanya pelatihan intensif secara tatap muka bagi siswa SMK Kecamatan Bengkalis dan Bantan, belum adanya trainer TOEIC yang tersertifikasi untuk memberikan pelatihan TOEIC ke siswa SMK merupakan kendala dalam optimalisasi program ini. Untuk mengatasi kondisi ini, tim pengabdian kepada masyarakat Jurusan Bahasa, Politeknik Negeri Bengkalis telah menyelenggarakan program pelatihan persiapan SMK TOEIC Challenge bagi siswa/i SMK Kecamatan Bengkalis dan Bantan. Target yang ingin dicapai dalam program pengabdian masyarakat adalah memberikan pelatihan TOEIC kepada siswa sehingga siswa/i mendapatkan pengetahuan dalam mengerjakan TOEIC untuk persiapan mereka mengikuti SMK English Challenge. Adapun setelah kegiatan ini, siswa/i SMK Kecamatan Bengkalis dan Bantan memiliki kecakapan Bahasa Inggris yaitu TOEIC dan siap untuk mengikuti SMK English Challenge pada tahun berikutnya.
Menavigasi Kompleksitas Reformasi Administrasi Negara: Tinjauan Literatur Sistematis terhadap Tantangan Implementasi dan Peluang Strategis di Negara Berkembang Shalsa Olivia; Shelma Nayla Fitri; Zaitul Ikhlas; Rafi Rafi; Jumiati Jumiati; Boni Saputra
Jurnal Intelek Insan Cendikia Vol. 2 No. 6 (2025): JUNI 2025
Publisher : PT. Intelek Cendikiawan Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Artikel ini mengkaji secara komprehensif reformasi administrasi negara melalui pendekatan tinjauan literatur, dengan fokus pada identifikasi tantangan dan peluang yang menyertainya. Reformasi administrasi merupakan proses penting dalam membentuk tata kelola pemerintahan yang lebih efisien, transparan, akuntabel, dan responsif terhadap dinamika masyarakat. Namun, pelaksanaannya di berbagai negara, termasuk Indonesia, menghadapi berbagai hambatan struktural, kultural, dan politis seperti resistensi birokrasi, kurangnya kapasitas institusional, tumpang tindih regulasi, dan inkonsistensi kebijakan. Melalui analisis berbagai sumber ilmiah dan kebijakan publik, artikel ini menyoroti bahwa tantangan tersebut dapat diatasi melalui penguatan kapasitas sumber daya manusia aparatur negara, penerapan teknologi digital dalam pelayanan publik, dan perbaikan sistem meritokrasi dalam pengangkatan pejabat publik. Di sisi lain, reformasi administrasi juga membuka peluang besar untuk mewujudkan good governance, peningkatan partisipasi masyarakat dalam pengambilan keputusan publik, serta kolaborasi lintas sektor dalam penyelenggaraan pemerintahan. Temuan dari studi ini menunjukkan bahwa keberhasilan reformasi sangat dipengaruhi oleh komitmen politik, kepemimpinan visioner, dan keterlibatan aktif pemangku kepentingan. Oleh karena itu, artikel ini merekomendasikan perlunya pendekatan strategis dan berkelanjutan dalam pelaksanaan reformasi administrasi, agar perubahan yang diupayakan tidak hanya bersifat prosedural, melainkan juga transformasional. Studi ini diharapkan dapat memberikan kontribusi konseptual dan praktis bagi pengambil kebijakan, akademisi, serta pemerhati administrasi publik dalam mengembangkan strategi reformasi yang adaptif dan kontekstual sesuai tantangan zaman.
Co-Authors A.A. Ketut Agung Cahyawan W Adil Mubarak Afifah Asriati Afra Amatullah, Afifah Agustin Adriyan, Dheva Agustin, Rayhan Aisyah, Iqra’ Syahadatul Aldri Frinaldi Amanda, Audrey Ardhy Asyhabie Arianto Arianto Artha Dini Akmal Aureliyan, Marcya Titania Aziz, Hafizul Aziza Bila Bako, Yudika Beta Santria Sholehah Bunga Ainia Cahyani, Fauziah Chrisdiana, Yulvia Citra Zefanya Hesi Dasman Lanin Dasti, Dafina Permata Dea Artika Sari Deby Febriyan Eprilianto Deby Febriyan Eprilianto Dedi Kusuma Habibie Deni Triyanto Deni Triyanto Dhea Kartika Anatasya Dinda Aprilia Putri Dinda Azzahra Putri Dinda Yuvia Ibnayasha Dwi Finna Syolendra Dwi Putra Ayri, Dicky Dzaky Abiyyu, Muhammad Elsaata Putri Fadhilah, Aura Fadillah Harmi Faizul Candra, Iqbal Fajar Ruddin Farhan Ergi Aldino Farhan, M. Fathurrahman Pratama, M. Naufal Riski Fauzira, Dewina Febri Nola Distra Fenni Hasanah Fernando, Riki Fitri, Bali Yana Fransiska, Winda Gomes da cruz Fernandes, Benjamin Gustianda Putra, Tegar Hamiathul, Zikra Hasbullah Malau Hasdan Syaf Maulana HERU PURNAWAN Hidayanti, Ermia Hidayatul Fajri HRP, Nisa Istiqomah I Putu Yoga Bumi Pradana Ibdia Zikra Iip Permana Ikmal, Rayhan Raffatta Ilzahra, Aina Indri Ramadhani Putri Indriyati Indriyati J, Jumiati Januar, Nadila Vhitra Jumiati Jumiati Jumiati Jumiati Jumiati Jumiati K. Ethelbert, Yohanes Karjuni Dt Maani Khairunnisa Nabilah Lidya Ryan Utarie Lince Magriasti M. Hidayat Panuntun Muslim Maharani, Dina Adilla Marjuwita, Vira melani putri Muhamad Ali Embi Muhamad Ali Embi Muhammad Nasrullah Mulia, Melindra Mulyati Rahmah Mutia Khairunnisa Nadia Sasmita Wijayanti Nadira Anvasha Nila Wahyuni Nora Eka Putri Nora. AN, Desri Nur Fadila Qomari, Fatia Permata Sari, Indah Pratama, Intan Elfina Pratiwi Nurhabibi Pratiwi, Saskia Firina Priska Adelia Putri Putri Aulia Khairani Putri, Amelia Dwi Putri, Tiffany Melia Rafi Rafi Rahma Hutahayan, Hilmiatur Rahmadhona Fitri Helmi Rahmi, Windy Aulianisa Ramadhani, Oktazenia Ramadhani, Shafira Ratu Cutressa Reinohaadi, Reinohaadi Renanda Rakista Revi Haryanti Riga, Riga Rijoly, Jacobus Cliff Diky Rina Wahyuni Rionaldi Rista Ningsih Romy Dwipa Yamesa Away RR. Ella Evrita Hestiandari Ruddin, Fajar Rudinia Berty, Tasya Salma Afal Alshadiqa Salma Melco Indriani Sari, Yuyun Eka Kartika Sayrani, Laurensius Petrus Septiani Ajiman, Ghea Septiyena, Elsya Dwi Shalsa Olivia Shelma Nayla Fitri Silvia Silvia SITI NUR AISYAH Sri Permata Putri Sri Rahma Yulanda Suci, Suci Ramadhani Sulhas, Sleman Suripto Suripto Syafril, Rizki Syamsir Syamsir Tesa, Aulia Rahma Theny Intan Berlian Kurniati Pah Try Syeftiani Viola Nofrilia Wijayanti, Nina Yohanes Kornelius Ethelbert Yulvia Chrisdiana Yuyun Eka Kartika Sari Zahwa Alia Putri Zaitul Ikhlas Zalukhu, Lano Alvin Zara Handayani