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Boni Saputra
Universitas Negeri Padang
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Public Service Motivation, Integrity, and Performance: A Mediational Analysis in Civil Registration Services Saputra, Boni; Syeftiani, Try; Gomes da cruz Fernandes, Benjamin; K. Ethelbert, Yohanes
JIAPI: Jurnal Ilmu Administrasi Dan Pemerintahan Indonesia Vol. 6 No. 1 (2025): June
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jiapi.v6i1.12045

Abstract

The persistently low quality of public services in Indonesia remains a critical issue, as highlighted by 2024 Indonesian Ombudsman data showing a high volume of public complaints, primarily concerning bureaucratic personnel behavior lacking public orientation and integrity. This study examines the influence of public service motivation and integrity on employee performance, with job satisfaction as a mediating variable, focusing on the Population and Civil Registration Office (Disdukcapil) in West Pasaman Regency. Adopting a quantitative, associative approach, the study surveyed 58 respondents selected via simple random sampling from a total population of 61 employees. Data were collected using a structured questionnaire based on a 5-point Likert scale and analyzed through path analysis. The findings indicate that both public service motivation and integrity significantly positively impact employee performance, directly and indirectly, through job satisfaction. Integrity emerged as the most influential factor affecting performance (β = 0.934; R² = 0.873), followed by job satisfaction (β = 0.925; R² = 0.856) and public service motivation (β = 0.891; R² = 0.795). This study underscores the urgent need for human resource development strategies emphasizing integrity and public service motivation while fostering a supportive work environment to enhance job satisfaction. By identifying key behavioral drivers of employee performance in local government institutions, the research contributes to the broader discourse on bureaucratic reform. It offers actionable insights for improving public service delivery in Indonesia.
Co-Authors A.A. Ketut Agung Cahyawan W Adil Mubarak Afifah Asriati Afra Amatullah, Afifah Agustin Adriyan, Dheva Agustin, Rayhan Aisyah, Iqra’ Syahadatul Aldri Frinaldi Amanda, Audrey Ardhy Asyhabie Arianto Arianto Artha Dini Akmal Aureliyan, Marcya Titania Aziz, Hafizul Aziza Bila Bako, Yudika Beta Santria Sholehah Bunga Ainia Cahyani, Fauziah Chrisdiana, Yulvia Citra Zefanya Hesi Dasman Lanin Dasti, Dafina Permata Dea Artika Sari Deby Febriyan Eprilianto Deby Febriyan Eprilianto Dedi Kusuma Habibie Deni Triyanto Deni Triyanto Dhea Kartika Anatasya Dinda Aprilia Putri Dinda Azzahra Putri Dinda Yuvia Ibnayasha Dwi Finna Syolendra Dwi Putra Ayri, Dicky Dzaky Abiyyu, Muhammad Elsaata Putri Fadhilah, Aura Fadillah Harmi Faizul Candra, Iqbal Fajar Ruddin Farhan Ergi Aldino Farhan, M. Fathurrahman Pratama, M. Naufal Riski Fauzira, Dewina Febri Nola Distra Fenni Hasanah Fernando, Riki Fitri, Bali Yana Fransiska, Winda Gomes da cruz Fernandes, Benjamin Gustianda Putra, Tegar Hamiathul, Zikra Hasbullah Malau Hasdan Syaf Maulana HERU PURNAWAN Hidayanti, Ermia Hidayatul Fajri HRP, Nisa Istiqomah I Putu Yoga Bumi Pradana Ibdia Zikra Iip Permana Ikmal, Rayhan Raffatta Ilzahra, Aina Indri Ramadhani Putri Indriyati Indriyati J, Jumiati Januar, Nadila Vhitra Jumiati Jumiati Jumiati Jumiati Jumiati Jumiati K. Ethelbert, Yohanes Karjuni Dt Maani Khairunnisa Nabilah Lidya Ryan Utarie Lince Magriasti M. Hidayat Panuntun Muslim Maharani, Dina Adilla Marjuwita, Vira melani putri Muhamad Ali Embi Muhamad Ali Embi Muhammad Nasrullah Mulia, Melindra Mulyati Rahmah Mutia Khairunnisa Nadia Sasmita Wijayanti Nadira Anvasha Nila Wahyuni Nora Eka Putri Nur Fadila Qomari, Fatia Permata Sari, Indah Pratama, Intan Elfina Pratiwi Nurhabibi Pratiwi, Saskia Firina Priska Adelia Putri Putri Aulia Khairani Putri, Amelia Dwi Putri, Tiffany Melia Rafi Rafi Rahma Hutahayan, Hilmiatur Rahmadhona Fitri Helmi Rahmi, Windy Aulianisa Ramadhani, Oktazenia Ramadhani, Shafira Ratu Cutressa Reinohaadi, Reinohaadi Renanda Rakista Revi Haryanti Riga, Riga Rijoly, Jacobus Cliff Diky Rina Wahyuni Rionaldi Rista Ningsih Romy Dwipa Yamesa Away RR. Ella Evrita Hestiandari Ruddin, Fajar Rudinia Berty, Tasya Salma Afal Alshadiqa Salma Melco Indriani Sari, Yuyun Eka Kartika Sayrani, Laurensius Petrus Septiani Ajiman, Ghea Septiyena, Elsya Dwi Shalsa Olivia Shelma Nayla Fitri Silvia Silvia SITI NUR AISYAH Sri Permata Putri Sri Rahma Yulanda Suci, Suci Ramadhani Sulhas, Sleman Suripto Suripto Syafril, Rizki Syamsir Syamsir Tesa, Aulia Rahma Theny Intan Berlian Kurniati Pah Try Syeftiani Viola Nofrilia Wijayanti, Nina Yohanes Kornelius Ethelbert Yulvia Chrisdiana Yuyun Eka Kartika Sari Zahwa Alia Putri Zaitul Ikhlas Zalukhu, Lano Alvin Zara Handayani