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Peran Kecerdasan Buatan dalam Mengurangi Administrative Burden pada Pelayanan Publik Berbasis Digital: Sebuah Narrative Literature Review Anggiara Dipta; Gilang Rifani; M. Farhan; Boni Saputra; Fachri Adnan
Parlementer : Jurnal Studi Hukum dan Administrasi Publik Vol. 3 No. 2 (2026): Juni: Parlementer: Jurnal Studi Hukum dan Administrasi Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/parlementer.v3i2.1749

Abstract

The digital transformation of public services has produced a policy paradox: services designed to ease citizen interaction with the state often introduce new forms of administrative burden. This narrative literature review examines the role of Artificial Intelligence (AI) in reducing administrative burden in digital public services, using Herd and Moynihan's theoretical framework that defines administrative burden through three dimensions: learning costs, compliance costs, and psychological costs. The synthesis covers 28 Scopus- and SINTA-indexed publications from 2015 to 2025. The narrative synthesis yields three main findings: first, AI through chatbots, document automation, and intelligent systems can substantially reduce compliance and learning costs by enabling 24/7 access, personalisation, and procedural navigation. Second, AI's impact on psychological costs is dualistic and moderated by trust, digital literacy, and user experience (UX) design. Third, in developing countries such as Indonesia, infrastructure gaps and the digital divide can reverse AI's benefits into additional burdens for vulnerable groups. This article maps four significant research gaps theoretical, empirical-geographical, methodological, and contextual (generative AI) and proposes a future research agenda for advancing public administration scholarship in the age of AI.
The Influence of My Hatta Online Registration System Innovation on Patient Satisfaction Halwa Syahrastani; Boni Saputra
Journal of Educational Management Research Vol. 5 No. 4 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i4.2742

Abstract

Patient satisfaction represents a fundamental measure of healthcare service quality, yet prolonged registration procedures and inefficient administrative processes continue to undermine patients' experiences in hospital settings. In response to these challenges, DR. Drs. M. Hatta Brain Hospital in Bukittinggi introduced the My Hatta online registration system as part of its digital transformation initiative to improve service accessibility and operational efficiency. This study investigated the influence of the My Hatta online registration system innovation on patient satisfaction. A quantitative associative design employing a cross-sectional approach was adopted. Data were obtained from 100 patients selected through accidental sampling using a structured questionnaire and analyzed using descriptive statistics and simple linear regression with IBM SPSS. The findings revealed that the innovation of the My Hatta system was perceived positively (TCR = 83.08%) and exerted a significant positive effect on patient satisfaction (β = 0.793, p < 0.001), accounting for 62.9% of the explained variance (R² = 0.629). Patients who perceived the application as useful, easy to use, compatible with their needs, capable of enhancing the hospital's image, and providing observable benefits reported higher levels of satisfaction. These findings demonstrate that effective digital innovation is a critical driver of patient-centered healthcare quality in specialized hospitals. The study advances the literature by extending the application of the Technology Acceptance Model and innovation theory within specialized healthcare contexts while offering practical insights for optimizing digital registration systems and strengthening patient-oriented healthcare management.
Evaluasi Implementasi Program Bantuan Pendidikan Di Indonesia: Analisis Efektivitas PIP, KIP Kuliah, Dan BOS Melalui Studi Literatur Priska Adelia Putri; Zara Handayani; Renanda Rakista; Dinda Yuvia Ibnayasha; Ibdia Zikra; Jumiati Jumiati; Boni Saputra
Jurnal Kajian Hukum Dan Kebijakan Publik | E-ISSN : 3031-8882 Vol. 2 No. 5 (2025): Maret - April
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/qv5az953

Abstract

This study aims to evaluate the effectiveness of public policies in the Indonesian education sector through a literature study approach. The main focus is directed at three strategic government programs, namely the Smart Indonesia Program (PIP), the Smart Indonesia Card (KIP) for College, and the School Operational Assistance (BOS). These three programs have shown contributions in expanding access to education for underprivileged groups, but still face a number of challenges in their implementation. Common problems identified include inaccurate targeting of recipients, delays in disbursement of funds, weak supervision, and limited managerial capacity at the school and campus levels. This study synthesizes various study results to identify patterns of success and failure in program implementation, and offers recommendations for strengthening data-based policies and public participation. The results of the study indicate that program effectiveness is greatly influenced by the integration of data collection systems, the quality of financial management, and the availability of a comprehensive mentoring system. To achieve national education goals in a sustainable manner, a more adaptive, transparent, and inclusive policy reformulation is needed. Long-term evaluation and based on outcome indicators are crucial in ensuring program accountability and supporting fair access to education throughout Indonesia.
Kontekstualitas Dalam Implementasi Good Governance: Studi Multi-Kasus Inovasi Dan Tantangan Di Kelurahan Kota Padang Citra Zefanya Hesi; Fadillah Harmi; Khairunnisa Nabilah; Salma Melco Indriani; Jumiati; Boni Saputra
Jurnal Kajian Hukum Dan Kebijakan Publik | E-ISSN : 3031-8882 Vol. 2 No. 6 (2025): Mei - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/wd3q0736

Abstract

The implementation of good governance principles at the sub-district (kelurahan) level plays a crucial role in promoting transparent, accountable, and participatory local administration. This study aims to analyze the implementation strategies of good governance in several sub-districts in Padang City using a qualitative approach, through case studies and literature analysis. Five prior research articles were reviewed to identify patterns, obstacles, and best practices in applying these principles. The findings reveal that digital innovations, such as the e-Kelurahan system and SIRANCAK, have contributed to improving transparency and efficiency. However, limitations remain, particularly in community digital literacy, lack of training, and low public participation. Additionally, issues related to accountability and service ethics—such as informal practices and lack of public oversight—indicate that not all principles are fully implemented. The study emphasizes that good governance strategies must be context-sensitive and adaptive to local social conditions. Synergy between technology, ethical values, and community empowerment is essential to realizing effective and inclusive local governance.
Efektivitas Ombudsman dalam Pengawasan Maladministrasi : Analisis Peran dan Hambatan Struktural melalui Kajian Literatur Dinda Aprilia Putri; Jumiati; Boni Saputra
Jurnal Kajian Hukum Dan Kebijakan Publik | E-ISSN : 3031-8882 Vol. 2 No. 6 (2025): Mei - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/67750h10

Abstract

The Ombudsman of the Republic of Indonesia or ORI is an institution that oversees the implementation of public services in Indonesia. In addition to overseeing the implementation of public service, the Ombudsman aqlso functions to prevent and overcome maladministration in the implementation of public service. The Purpose of writing this article is to analyze the role and obstacles of the Ombudsman of the Republic of Indonesian in overcoming maladmistration in public service in Indonesia. The method used is a literature review. From several articles in journals and other sources, it was found that the role of the Ombudsman of the Republic of Indonesia in overcoming maladministration is to receive reports of alleged maladministration, examine reports, request clarification of reports, make and provide recommendations regarding the resolution of maladministration reports. Furthemore, the obstacles faced by the Ombudsman of the Republic of Indonesia in overcoming maladministration are two factors: internal factors; the Ombudsman lacks human resources, changes in positions in the Ombudsman, lack of funds. Meanwhile, external factors include people who are not familiar with Ombudsman of the Republic of Indonesia, people who feel it is useless report to Ombudsman of the Republic of Indonesia, lack of cooperation from reported agencies in providing clarification, many reported parties do not comply with summons, recommendations from Ombudsman of the Republic of Indonesia are not implemented by the reported, and there is no execution of samctions by the government against violations of public service.
Kompleksitas Kelembagaan Negara Indonesia: Tinjauan Literatur Terhadap Struktur, Fungsi, Dan Koordinasi Organisasi Pemerintahan Ardhy Asyhabie; Reinohaadi Reinohaadi; Hasdan Syaf Maulana; Jumiati Jumiati; Boni Saputra
Jurnal Kajian Hukum Dan Kebijakan Publik | E-ISSN : 3031-8882 Vol. 2 No. 6 (2025): Mei - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/3cg1n720

Abstract

The state and government organizations in Indonesia have a complex structure in a presidential and decentralized system. This article aims to examine the institutional classification and relationships between institutional entities in this context. The method used is library observation of various academic sources and relevant official documents. The results of the study indicate a variety of patterns of authority arrangements and coordination mechanisms between the central and regional governments, including the roles of ministries, institutions, agencies (K/L/D/I) and state supporting bodies. Discussion of the importance of an in-depth understanding of the structure and relationships between state and government organizations as a basis for optimizing effective, accountable and coordinated governance. The conclusion of this article emphasizes that strengthening institutional coordination is key to improving the quality of governance in Indonesia.
Peran Teknologi Dalam Meningkatkan Efisiensi Pelayanan Publik Sri Rahma Yulanda; Farhan Ergi Aldino; Nadira Anvasha; Jumiati Jumiati; Boni Saputra
Jurnal Kajian Hukum Dan Kebijakan Publik | E-ISSN : 3031-8882 Vol. 2 No. 6 (2025): Mei - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/1d1xs974

Abstract

In the current digital era, developments in information and communication technology have become a key factor in transforming the delivery of public services. With the application of technology in government administration systems, significant changes have occurred in terms of efficiency, accessibility, and transparency of services provided to the public. Various services, such as document registration, permit applications, and tax payments, can now be carried out online through online platforms and mobile applications, without the need to physically visit government offices. This helps reduce waiting times, minimize bureaucracy, and lower operational costs for both the government and the public. Additionally, the implementation of digital technologies such as e-government, e-budgeting, and e-reporting enhances accountability and facilitates direct audit and evaluation processes. Technology also facilitates access to public services in remote areas, reducing the gap in access between urban and rural regions. The relationship between the government and the public becomes more efficient, responsive, and interactive through social media, complaint applications, and online reporting systems. The application of data analysis and artificial intelligence also helps evidence-based decision-making, enabling the government to formulate more targeted policies according to the needs of society. However, digital transformation in public services also poses challenges, such as the need for adequate technological infrastructure, increased digital literacy among the public, and high-security systems to protect personal data. To achieve inclusive, efficient, and transparent public services, it is crucial for the government to have a commitment and sustainable investment.
Transformasi Community Policing dalam Pelayanan Publik: Analisis Peran, Inovasi dan Tantangan Kepolisian di Kota Padang Mutia khairunnisa; Ratu Cutressa; Elsaata Putri; Dea Artika Sari; Jumiati Jumiati; Boni Saputra
Jurnal Kajian Hukum Dan Kebijakan Publik | E-ISSN : 3031-8882 Vol. 2 No. 6 (2025): Mei - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/y13fr053

Abstract

This research examines the public policy process in local government organizations in Padang City, focusing on the challenges and role of the Police in fulfilling community services in Padang City. In addition, this research also describes the real practices and challenges faced during the process. The method used was a qualitative approach, including an interview with one of the police officers. This research found that the community service process carried out by the police faces various challenges or obstacles, both in terms of the demands of diverse community needs, lack of community awareness and participation, and the mindset of the community who are still fixated on the bad side of the police.
Strategi Ombudsman RI Perwakilan Sumatera Barat dalam Mengoptimalkan Pengawasan terhadap Maladministrasi pada Penyelenggaraan Pelayanan Publik Ramadhani, Nurul Suci; Saputra, Boni
Journal of Authentic Research Vol. 5 No. 3 (2026): August
Publisher : LITPAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jar.v5i3.6201

Abstract

Penelitian ini mengkaji strategi pengawasan yang diterapkan oleh Kantor Perwakilan Ombudsman RI Sumatera Barat periode 2021–2024 serta faktor-faktor yang mendukung dan menghambat efektivitasnya, dengan menggunakan kerangka konseptual strategi organisasi publik Bryson (2018) yang membedakan antara aktivitas programatik rutin dan strategi transformatif. Berbeda dengan penelitian terdahulu yang masih bersifat deskriptif dan belum menguji apakah aktivitas pengawasan yang dijalankan dapat dikategorikan sebagai strategi, penelitian ini secara eksplisit menguji kualifikasi strategis dari praktik pengawasan yang dilakukan. Melalui pendekatan kualitatif deskriptif dengan wawancara mendalam terhadap 7 informan kunci, observasi partisipatif, dan studi dokumentasi selama periode 2021–2024, ditemukan bahwa kantor perwakilan menjalankan empat dimensi pengawasan yang saling terkait dan terintegrasi: kontrol eksternal melalui investigasi atas inisiatif sendiri yang aktif, kontrol preventif melalui asesmen kepatuhan tahunan dan kajian tematik, kontrol represif melalui penanganan pengaduan terstruktur dengan tenggat tindakan korektif, serta evaluasi kinerja internal melalui siklus tinjauan mingguan, triwulanan, dan tahunan yang disiplin. Penggunaan kewenangan investigasi atas inisiatif sendiri dalam empat kasus pada tahun 2024 dan keberhasilan mendorong seluruh 19 kabupaten dan kota mencapai zona kepatuhan hijau pada tahun 2024 menunjukkan bahwa praktik pengawasan telah melampaui sekadar pelaksanaan tugas rutin dan memenuhi kualifikasi sebagai strategi yang disengaja dan menyeluruh. Namun, peningkatan volume pengaduan dari 201 kasus pada tahun 2021 menjadi 253 kasus pada tahun 2024 yang terjadi bersamaan dengan peningkatan skor kepatuhan formal dari 86,34 menjadi 97,60 mengindikasikan bahwa kepatuhan formal yang diukur melalui instrumen asesmen saat ini baru menjangkau aspek prosedural dan pengungkapan layanan, belum mampu menangkap kebiasaan organisasional yang lebih dalam yang menjadi akar maladministrasi. Keterbatasan personel yang hanya 26 staf untuk mengawasi 19 kabupaten dan kota serta puluhan instansi vertikal, dan anggaran operasional yang sangat terbatas, tetap menjadi kendala struktural yang membatasi kedalaman jangkauan pengawasan.
DISTORSI PASAR PASCA BENCANA SIKLON SENYAR DI SUMATERA BARAT Aulia Rahma Tesa; Dhea Kartika Anatasya; Nuriwa Putri Utami; Ratu Cutressa; Boni Saputra
NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Vol 13, No 1 (2026): NUSANTARA : Jurnal Ilmu Pengetahuan Sosial
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jips.v13i1.2026.338-343

Abstract

Siklus Siklon Senyar yang terjadi pada bulan November 2025 memicu curah hujan ekstrem di wilayah Sumatera Barat dan menyebabkan banjir serta longsor di berbagai kabupaten dan kota. Bencana hidrometeorologi ini tidak hanya menimbulkan dampak fisik dan sosial, tetapi juga mengganggu stabilitas ekonomi daerah melalui terjadinya distorsi pasar. Kerusakan infrastruktur dan terputusnya jalur distribusi menghambat penyaluran bahan bakar minyak (BBM) dan pangan, yang berdampak pada meningkatnya biaya logistik serta lonjakan harga kebutuhan pokok. Kondisi tersebut mencerminkan terjadinya kegagalan pasar akibat ketidakseimbangan antara penawaran dan permintaan serta keterbatasan mekanisme pasar dalam merespons guncangan eksternal akibat bencana. Penelitian ini bertujuan untuk menganalisis bentuk-bentuk distorsi pasar pascabencana Siklon Senyar di Sumatera Barat, khususnya pada distribusi BBM dan stabilitas harga pangan, serta mengkaji peran pemerintah dalam mengatasi kegagalan pasar tersebut. Metode penelitian yang digunakan adalah pendekatan kualitatif deskriptif melalui studi literatur dengan menganalisis data sekunder dari jurnal ilmiah, buku, dan laporan resmi lembaga terkait. Hasil penelitian menunjukkan bahwa bencana akibat Siklon Senyar menyebabkan kelangkaan BBM dan pangan, meningkatnya biaya distribusi, serta lonjakan harga yang tidak mencerminkan mekanisme pasar yang efisien. Distorsi pasar semakin diperparah oleh perilaku panic buying, praktik penimbunan, dan lemahnya pengawasan pasar dalam situasi darurat. Oleh karena itu, intervensi pemerintah melalui pengendalian harga, operasi pasar, penjaminan distribusi, dan penguatan cadangan pangan daerah menjadi langkah strategis untuk memulihkan stabilitas pasar dan melindungi kesejahteraan masyarakat terdampak.
Co-Authors A.A. Ketut Agung Cahyawan W Adam Permana Yudha Adil Mubarak Afifah Asriati Afra Amatullah, Afifah Agustin, Rayhan Aisyah, Iqra’ Syahadatul Aldri Frinaldi Allyssa Rahma Safira Amanda Febriani Putri Amanda Ratu Hamizah Amanda, Audrey Amelia Indah Sari Angga Putra Tri Rezeki Anggiara Dipta Ardhy Asyhabie Arianto Arianto Artha Dini Akmal Asnil Asnil Aulia Rahma Tesa Aureliyan, Marcya Titania Aziz, Hafizul Aziza Bila Bako, Yudika Bali Yana Fitri Beta Santria Sholehah Bunga Ainia Cahyani, Fauziah Chrisdiana, Yulvia Citra Zefanya Hesi Claudya Linanto, Livia Dasman Lanin Dasti, Dafina Permata David Pagiel Laoli Dea Artika Sari Deby Febriyan Eprilianto Deby Febriyan Eprilianto Dedi Kusuma Habibie Deni Triyanto Deni Triyanto Dhea Kartika Anatasya Dhea Kartika Anatasya Dheva Agustin Adriyan Dinda Aprilia Putri Dinda Azzahra Putri Dinda Yuvia Ibnayasha Dwi Finna Syolendra Dwi Putra Ayri, Dicky Dzaky Abiyyu, Muhammad Elsaata Putri Fachri Adnan Fadhilah, Aura Fadillah Harmi Faishol Arif Faizul Candra, Iqbal Fajar Ruddin Farhan Ergi Aldino Farhan, M. Fathurrahman Pratama, M. Naufal Riski Fauzira, Dewina Febri Nola Distra Fenni Hasanah Ferdiansyah, Hamid Fernando, Riki Fransiska, Winda Fuji Syaulend Utami Galuh Fitria Nopita Anggi Gilang Rifani Gomes da cruz Fernandes, Benjamin Gustianda Putra, Tegar Halwa Syahrastani Hamiathul, Zikra Hasdan Syaf Maulana HERU PURNAWAN Hidayanti, Ermia Hidayatul Fajri HRP, Nisa Istiqomah I Putu Yoga Bumi Pradana Ibdia Zikra Ichsan Nasution Iip Permana Ikmal, Rayhan Raffatta Ilzahra, Aina Indri Ramadhani Putri Indriyati Indriyati Iqra' Syahadatul Aisyah Irvan Renaldi J, Jumiati Jacobus Cliff Diky Rijoly Januar, Nadila Vhitra Jefri Ardivo Jumiati Jumiati Jumiati Jumiati Jumiati Jumiati K. Ethelbert, Yohanes Karjuni Dt Maani Khairunnisa Nabilah Laurensius P. Sayrani Lidya Ryan Utarie Lince Magriasti M. Fachri Adnan M. Farhan M. Hidayat Panuntun Muslim Maharani, Dina Adilla Marjuwita, Vira melani putri Miftahul Hasanah Muhamad Ali Embi Muhamad Ali Embi Muhammad Nasrullah Muhammad Surya Imam Mulia, Melindra Mulyati Rahmah Mutia khairunnisa Nabila Laila Rani Nadia Sasmita Wijayanti Nadia Sasmita Wijayanti Nadira Anvasha Nasywa Dwi Aura Nasywa Farhanah Izan Nila Wahyuni Nora Eka Putri Nora. AN, Desri Nur Fadila Qomari, Fatia Nuriwa Putri Utami Permata Sari, Indah Pratama, Intan Elfina Pratiwi Nurhabibi Pratiwi, Saskia Firina Priska Adelia Putri Putri Aulia Khairani Putri, Amelia Dwi Putri, Tiffany Melia Rafi Rafi Rafi Rahayu Nengsih Rahma Fitri Azzahra Rahma Hutahayan, Hilmiatur Rahmadhona Fitri Helmi Rahmi, Windy Aulianisa Ramadhani, Nurul Suci Ramadhani, Oktazenia Ramadhani, Shafira Ratu Cutressa Ratu Cutressa Reinohaadi Reinohaadi Renanda Rakista Revi Haryanti Rifha Tri Oktary Riga, Riga Rijoly, Jacobus Cliff Diky Rina Wahyuni Rionaldi Rista Ningsih Romy Dwipa Yamesa Away Rona Atmasyih Hutasoit RR. Ella Evrita Hestiandari Rudinia Berty, Tasya Salma Afal Alshadiqa Salma Melco Indriani Sari, Yuyun Eka Kartika Sayrani, Laurensius Petrus Septiani Ajiman, Ghea Septiyena, Elsya Dwi Shalsa Olivia Shelma Nayla Fitri Silvia Silvia Siti Nur Aisyah Sri Permata Putri Sri Rahma Yulanda Suci Permata Sari Suci Ramadhani Suci Sulhas, Sleman Suripto Suripto Syafril, Rizki Syamsir Syamsir Syarifah Hidayatuzzahra Tesa, Aulia Rahma Theny Intan Berlian Kurniati Pah Theny Intan Berlian Kurniati Pah Tridita Muthia Try Syeftiani Ulfa Nur Azizah Vhaiz Alfarisy de Rekha Viola Nofrilia Wijayanti, Nina Yohanes Kornelius Ethelbert Yose Fajar Pratama Yulvia Chrisdiana Yuyun Eka Kartika Sari Zahara Erita Zahra Meisya Saharyani Zahwa Alia Putri Zaitul Ikhlas Zaitul Ikhlas Zalukhu, Lano Alvin Zara Handayani