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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Psikologi Jurnal Penelitian dan Pengembangan Sains dan Humaniora (JPPSH) Jurnal Pendidikan Teknologi dan Kejuruan KARMAPATI (Kumpulan Artikel Mahasiswa Pendidikan Teknik Informatika) ISSN: 2252-9063 Jurnal Sains dan Teknologi Lentera Pendidikan : Jurnal Ilmu Tarbiyah dan Keguruan Jurnal Penelitian dan Evaluasi pendidikan IJEE (Indonesian Journal of English Education) TARBIYA : Journal Education in Muslim Society EDULITE: Journal of English Education, Literature and Culture Sistemasi: Jurnal Sistem Informasi IJIET (International Journal of Indonesian Education and Teaching) Sinkron : Jurnal dan Penelitian Teknik Informatika International Journal of Artificial Intelligence Research RABIT: Jurnal Teknologi dan Sistem Informasi Univrab Jurnal Penelitian Pendidikan IPA (JPPIPA) JUTIK : Jurnal Teknologi Informasi dan Komputer Bakti Budaya: Jurnal Pengabdian kepada Masyarakat JURNAL REKAYASA TEKNOLOGI INFORMASI Indiktika : Jurnal Inovasi Pendidikan Matematika Jurnal Kewirausahaan dan Bisnis Jurnal RESISTOR (Rekayasa Sistem Komputer) International Journal of Community Service Learning WIDYA LAKSANA Journal of Education Technology International Journal of Natural Science and Engineering Jurnal Ilmiah Sekolah Dasar Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) Jurnal EDUTECH Undiksha Jurnal Ilmiah Mandala Education (JIME) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Journal of English Language Teaching and Linguistics Logic : Jurnal Rancang Bangun dan Teknologi CCIT (Creative Communication and Innovative Technology) Journal Child Education Journal Jurnal Teknologi Informasi dan Pendidikan JURNAL ILMU KOMPUTER INDONESIA Jurnal Sistem Komputer & Kecerdasan Buatan Jurnal Inovasi dan Teknologi Pembelajaran (JINOTEP) Kajian dan Riset Dalam Teknologi Pembelajaran JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Paedagogy Journal of Computer Networks, Architecture and High Performance Computing INSERT: Information System and Emerging Technology Journal Insyst : Journal of Intelligent System and Computation JUSTIN (Jurnal Sistem dan Teknologi Informasi) Indonesian Journal Of Educational Research and Review Indonesian Journal of English Teaching International Journal of Community Service (IJCS) Suluh Pendidikan: Jurnal Ilmu-ilmu Pendidikan Yavana Bhasha: Journal of English Language Education Journal of Artificial Intelligence and Digital Business TELL - US JOURNAL PPSDP International Journal of Education Jurnal Manajemen Informatika, Sistem Informasi dan Teknologi Komputer (JUMISTIK) JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
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Evaluation Of Usability Level and User Satisfaction of The Licoworks Web-based Ticketing System Using The PSSUQ (Post-study System Usability Questionnaire) Method I Wayan Wahyu Ivan Mahendra Jaya; Henry Dedy Doken; I Wayan Mahendra Widiatama; Gede Rasben Dantes; Gede Indrawan; I Made Agus Oka Gunawan
INSERT : Information System and Emerging Technology Journal Vol. 7 No. 1 (2026)
Publisher : Information System Study Program, Faculty of Engineering and Vocational, Undiksha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/insert.v7i1.109563

Abstract

This research aims to evaluate the usability and user satisfaction of the Licoworks web-based ticketing system using the Post-Study System Usability Questionnaire (PSSUQ). The study uses a quantitative descriptive method with 67 active users to see their experience related to system usability, information quality, and interface quality. Data were collected using the 16-item PSSUQ instrument to measure user perceptions. The findings show that Licoworks gets good usability results, with average dimension scores of 2.48–2.49, which are lower than the normative benchmark (μ = 2.82). The system also receives high ratings for information accessibility (Q10: M = 2.42) and ease of use (Q1–Q2: M = 2.46). However, some aspects still need improvement, such as error recovery (Q8: M = 2.49), error messages (Q7: M = 2.51), task completion speed (Q3: M = 2.52), and user orientation (Q5: M = 2.52). Overall, the research concludes that Licoworks provides a satisfying platform for handling support tickets, but regular evaluation is suggested to maintain and improve the user experience.
Information System Quality Using Webqual 4.0 Method, Importance Performance Analysis (IPA) and Usability Testing Gemara Adhiyasa Parahita Nurgraha; Gede Rasben Dantes; I Made Gede Sunarya
JST (Jurnal Sains dan Teknologi) Vol. 15 No. 1 (2026): April
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jst-undiksha.v15i1.112440

Abstract

The Academic Information System (SIAKAD), as the primary digital service in higher education, has not fully met user expectations regarding ease of use, information quality, and service security. This study aims to analyze the suboptimal service quality of the SIAKAD website resulting from a gap between user expectations and system performance. The method used is a quantitative survey. The population in this study comprised all users of the Academic Information System (SIAKAD), including students, lecturers, and administrative staff. The sampling technique was carried out in two stages: purposive sampling and accidental sampling. The number of respondents in this study was 65 for the WebQual 4.0 and IPA analyses, and 20 for usability testing. Data collection methods in this study were closed questionnaires, interviews, observations, and usability testing. The research instrument used a questionnaire. The analysis assessed the dimensions of usability, information quality, and service interaction quality and mapped the level of importance and performance to determine improvement priorities. The results showed that all aspects of SIAKAD were highly important, but the actual quality fell short of user expectations. The system performed well in display clarity, information relevance, and academic communication, but was less than optimal in information updates, data security, and user experience. IPA prioritizes user experience, information accuracy, data security, and communication effectiveness for improvement. Usability testing showed that the system effectively supports academic functions but remains inefficient and not yet fully satisfying to users.
Pengembangan dan Validasi Instrumen Penilaian Kesiapan AI Perguruan Tinggi Berdasarkan Kerangka AIRI (Studi Kasus: Universitas Pendidikan Ganesha) Ni Made Orchid Tata Wedani; I Made Ardwi Pradnyana; Gede Rasben Dantes
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.13265

Abstract

Penelitian ini bertujuan mengembangkan dan memvalidasi instrumen penilaian kesiapan penerapan kecerdasan buatan (AI) di Universitas Pendidikan Ganesha menggunakan AI Readiness Index (AIRI), yang mencakup lima pilar dan 12 dimensi. Instrumen dikembangkan untuk tiga kelompok responden, yaitu pimpinan, dosen dan mahasiswa, serta ahli teknologi informasi, kemudian dinilai oleh dua ahli menggunakan uji Gregory. Hasil validasi terhadap 48 butir unik menunjukkan A = 0, B = 0, C = 0, dan D = 48, sehingga koefisien validitas isi sebesar 1 dan termasuk kategori sangat tinggi. Masukan kebahasaan dari validator digunakan untuk merevisi redaksi butir. Hasil akhir penelitian berupa tiga instrumen siap digunakan yang terdiri atas 10 pernyataan untuk pimpinan, 13 pernyataan untuk dosen dan mahasiswa, serta 32 pernyataan untuk ahli teknologi informasi, dengan total 55 penugasan pernyataan dan 48 kode butir unik. Instrumen menggunakan skala Likert lima tingkat dari sangat tidak setuju sampai sangat setuju. Temuan penelitian ini terbatas pada pengembangan dan validitas isi instrumen, sehingga belum menunjukkan tingkat kesiapan AI universitas.
Co-Authors ., I KOMANG AGUS KARIASA ., Ni Ketut Erna Muliastrini Adi Yasa, I Made Aditya Pratama Adnyani, Ni Luh Putu Sri Agustini, Ni Wayan Eva Anak Agung Gede Putra Dwi Arthajaya Arthajaya, Anak Agung Gede Putra Dwi Artini, Ni Nyoman Aryani, Luh Nitra Audina, Ira Putri AYU NOVITA TRESIA DIRKS . Ayuningtyas, Luh Putu Swasti Cahyani, Ni Made Wahyu Suganti Candra Dewi, Dewa Ayu Putu Alit Citrawati, Ni Kadek Dedy Rosadi Dessy Seri Wahyuni Dewa Ayu Puteri Handayani Dewa Gede Hendra Divayana, Dewa Gede Hendra Dewangkara, Ida Bagus Indra Dewi Arum Widhiyanti Metra Putri Dewi, Kadek Intan Rustiana Dewi, Suzy Puspita Dhruvayoti Tiirtheshvara Divayana , Dewa Gede Hendra DWI MEGA WIRAWAN . Elly Herliyani Fang Chen Fang, Chen Fridayanti, Ni Putu Eka Gd. Anggan Suhandana Gde. Anggan Suhandana Gede Arna Jude Saskara Gede Indrawan Gede Indrawan Gemara Adhiyasa Parahita Nurgraha Gusti Ayu Putu Achintya Dewi Gusti Ayu Rindi Ratna Dewi Gusti Komang Pradhana GUSTI NGURAH MADE AGUS WIBAWANTARA . Gusti Putu Arya Arimbawa Gusti Putu Rustika Dewi Hakimi, Musawer Henry Dedy Doken I Dewa Ayu Indah Saraswati I Gde Wawan Sudatha I Gde Wawan Sudhata I Gede Ari Kusuma Atmaja I Gede Indra Suwardika I Gede Putu Megayasa I Gusti Agung Made Wirautama I Gusti Agung Sri Rwa Jayantini I Gusti Ayu Agung Dian Susanthi I GUSTI AYU TAMAN SUASTITI . I GUSTI BAGUS PUTRA . I GUSTI MADE ADIARTA . I Gusti Putu Suharta I Kadek Juni Arta I Kadek Suartama I Ketut Partama I Ketut Resika Arthana I Ketut Suja I KOMANG AGUS KARIASA . I Komang Arta Wijaya I Made Agus Oka Gunawan I Made Ardwi Pradnyana I Made Candiasa I Made Drati Nalantha I Made Gede Sunarya I Made Indra Adhi Wikanta I Made Windu Segara Kurniawan I Made Yudana I Nyoman Denawan I Nyoman Sucana I NYOMAN SUCANA . I Putu Agus Eka Pratama I Putu Dipta Priyatna I Putu Eka Indrawan I Putu Eka Sutariawan I PUTU EKA SUTARIAWAN . I Putu Suwirya I WAYAN CAWI . I WAYAN GEDE SABDANA, S.KOM . I Wayan Mahendra Widiatama I Wayan Santyasa I Wayan Sumarno I Wayan Wahyu Ivan Mahendra Jaya I Wayan Widi Karsana Ida Ayu Agung Yogi Pradnyani Ida Ayu Iswari Pidada IDA AYU KARTIKA SURYA DEWI . Ida Bagus Ari Brata Paramartha IDA BAGUS ARI BRATA PARAMARTHA . Ida Bagus Nyoman Wijana Manuaba Ida Bagus Putrayasa IDA BAGUS SURYANA . Indriyani, Ni Luh Putu Ratih Indriyani, Ni Luh Putu Ratih Ira Putri Audina Irhan Hisyam Dwi Nugroho Jayantini, I Gusti Agung Rwa Juni Arta, I Kadek Kadek Eva Krishna Adnyani Kadek Puspa Ariantini Kadek Rihendra Dantes Kadek Yota Ernanda Aryanto Kadek Yunita Dewi Ketut Agustini KETUT DEDI JUNIADI ., KETUT DEDI JUNIADI KETUT SATRIA . Komang Setemen Kultsum, Ummi Kurniawan, I Made Windu Segara Luh Joni Erawati Dewi LUH MADE SURIWATI ., LUH MADE SURIWATI Luh Nitra Aryani Lutfi Firmana M.Pd S.T. S.Pd. I Gde Wawan Sudatha . Made Aristia Prayudi Made Dandy Nugraha Gunarsa Made Suci Ariantini Minglan Hou Minxia, Zhu Muhammad Fajri Karbila Murni, Ni Nyoman Musaddat, Syaiful Natajaya . Ni Ketut Suarni Ni Ketut Suarni Ni Komang Arie Suwastini Ni Komang Ratna Purwanti NI LUH GEDE ASTRI PURNAMI . Ni Made Ary Widiastini Ni Made Orchid Tata Wedani NI MADE SHANDYASTINI . NI NYM DHESY ARIYATI . Ni Nyoman Parwati Ni Putu Eka Fridayanti Ni Putu Era Marsakawati NI WAYAN KRISTIANTI . Ni Wayan Marti Ni Wayan Nilam Puspawati NI WAYAN SARMI ., NI WAYAN SARMI NI WAYAN SRI ARINI . Ni Wayan Suardiati Putri Ni Wayan Surya Mahayanti Ni Wayan Wardani Nice Maylani Asril Nikova, Kartika Nyoman Dantes Pascalian Hadi Pradana Pradhana, Gusti Komang Pratama, Putu Aditya Pratama, Putu Yoga Sathya Prof. Dr. A. A. I. Ngurah Marhaeni,MA . PROF. DR. A.A.ISTRI NGR.MARHAENI,M.A. . Putra I Gusti Lanang Agung Raditya Putra, I Gusti Agung Ngurah Surya Putra, I Made Endra Wiartika Putra, I Made Endra Wiartika Putu Gede Surya Cipta Nugraha Putu Indah Rahmawati Putu Kerti Nitiasih Putu Nanik Sasmita Dewi PUTU NANIK SASMITA DEWI . Putu Suarcaya Rahmayanti, Putu Ratna Mei Vidya Regina tatang Rinawati, Ni Kadek Ayu Rinawati, Ni Komang Ayu RUSMAYANI . Rusnalasari, Zulidyana Dwi Sri Rwa Jayantini, I Gusti Agung Suciati, Ni Nyoman Ayu Sudestra, I Made Ardi Sudhata, I Gde Wawan Suprihatin, Christina Turut Suryandani, Putu Dinia Suwirya, I Putu Suzy Puspita Dewi Tirza, Juliana Triastuti, Mely Ummi Kultsum Uska, Muhammad Zamroni Utami, Luh Putu Restu Adi Wahyuni, Luh Putu Ari Sri Wardani, Ni Wayan Wijaya Laksana, Gusti Bagus Wijaya, I Komang Arta Wirabrata, Dewa Gede Firstia Yani Yani Yulia Mariasmi Kiuk Yuliawati, Eva Yuvensius Hugolinus Haman Zulidyana Dwi Rusnalasari