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All Journal Sosiohumaniora Journal of Economic, Bussines and Accounting (COSTING) JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) Alignment: Journal of Administration and Educational Management JURNAL PENDIDIKAN TAMBUSAI Journal of Humanities and Social Studies Jurnal Manajerial Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Sekretari Universitas Pamulang MANAJEMEN DEWANTARA JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Community Development Journal: Jurnal Pengabdian Masyarakat Devotion: Journal of Research and Community Service Jurnal Muhammadiyah Manajemen Bisnis (JMMB) Jurnal Ekonomi Perspektif International Journal of Science and Society (IJSOC) Journal Of Human And Education (JAHE) Jurnal Penyuuhan dan Pemberdayaan Masyarakat (JPPM) Annals of Human Resource Management Research Jurnal Ekonomi Trisakti Procedia of Social Sciences and Humanities PENANOMICS: INTERNATIONAL JOURNAL OF ECONOMICS International Journal of Advanced Multidisciplinary Business and Entrepreneurial Review Jurnal Pemberdayaan Ekonomi International Journal of Business and Applied Economics (IJBAE) Jurnal Pijar : Studi Manajemen dan Bisnis Jurnal Manajemen, Akuntansi, Ekonomi Journal of Artificial Intelligence and Digital Business Cross-border Paradoks : Jurnal Ilmu Ekonomi Jurnal Ilmiah Dan Karya Mahasiswa Zona Education Indonesia Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies Media Riset Bisnis Ekonomi Sains dan Terapan Greenation International Journal of Tourism and Management Greenation International Journal of Economics and Accounting
Nazifah Husainah
Universitas Muhammadiyah Jakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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Journal : Jurnal Manajerial

 1 
Meningkatkan Respons Bencana: Analisis Kualitas Pelayanan Di Suku Dinas Sosial Jakarta Selatan Masyhuda, Muh. Mashuri; Fadlan, A. Fauzan; Husainah, Nazifah
Jurnal Manajerial Vol. 12 No. 02 (2025): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v12i02.9654

Abstract

Background - The low quality of service in disaster management is caused by the lack of work skills training by service officers, limited communication and slow delivery of information to the public regarding disaster management and the ability of service officers in conveying information effectively in disaster situations. The ability of service officers to understand the work carried out from the formal education side can also support disaster management, while service officers from formal education are still low, especially those with Bachelor's degrees. In addition, the less friendly work attitude of service officers in providing services to the public is an important concern for the Agency. Therefore, service officers can make efforts to improve their abilities through these factors so that they can achieve an increase in the quality of service in the field of disaster management. Aim - The purpose of this study is to conduct an analysis of the factors that influence the quality of services in disaster management at the Social Service Sub-dept. of South Jakarta Administrative City related to the skills, communication, education level and work attitude of service officers. Design/Methodology/Approach - This study uses quantitative methods. Data sources from primary data and secondary data. Data collection techniques using questionnaire methods and interviews. The population in this study were 126 members of Tagana South Jakarta City using a simple random sampling method. Data analysis techniques were carried out through correlation tests, determination tests, hit t and F tests and multiple linear regression tests. Findings - The results of the analysis show that the skill factor has a positive and significant effect on the quality of disaster management services at the South Jakarta City Social Service Sub-dept., the communication factor has a positive and insignificant effect on the quality of disaster management services at the South Jakarta City Social Service Sub-dept., the education level factor has a positive and significant effect on the quality of disaster management services at the South Jakarta City Social Service Sub-dept., the work attitude factor has a positive and significant effect on the quality of disaster management services at the South Jakarta City Social Service Sub-dept. Implications - This study emphasizes the importance of improving the quality of disaster management services influenced by skills, communication, education level and work attitude factors. Agencies are expected to provide capacity building to Tagana members, both from training related to work skills, communication, work attitudes and encouraging service officers to improve formal education, by considering the needs of agencies in implementing disaster management service programs in the community. Research Limitations - The limitations of this study only include respondents who are Tagana members in the South Jakarta area. And the independent variables studied are only related to skills, communication, education level and work attitude while the dependent variable is service quality.
Co-Authors Achmad Yasir Rusadi Adam Adam Ahmad Sopyan Al Kessa, Muhammad Stefani Angger Kusumodewi April Gunawan Malau April Gunawan Malau April Gunawan Malau Arum, Weka Arum Purnomo Auradriana, Febbry Azimah Hanifah Azimah Hanifah Cecep Haryanto Cecep Haryoto Cecep Haryoto Darto Darto Desi Satriani Dhiya Fauziah Durrotun Nafisah, Bella Mutia Elvie Maria Fachrial, Peppy Fadlan, A. Fauzan Fadli, Fauzan Faqih, Annas Al Fauzan Fadli Gofur Ahmad , Abdul Hanifah, Azimah Hapzah Shalsa Sabila Haque, Izzul Harries Madiistriyatno Harries Madiistriyatno, Harries Haryoto, Cecep Haryoto, Cecep Yoto Hasanah Hasanah Hasanah Hasanah Hasanah hasanah hasanah Hotman Malau, Jan Ikaputri, Mentari Imam Muhtadin Irawati, Restu Iristian, Jovi Iswan Iswan Iswan Kusumawati, Yasmin Laila Fitriyani Laresen Barasa Latuconsina, Abdul Samad Lenggogeni Lenggogeni Litdya, Litdya M Yusuf M Yusuf M. Yusuf M. Yusuf M. Yusuf Marihot Simanjuntak Marsanda, Anis Elsa Maswanto Maswanto Maswanto Maswanto Maswanto Maswanto, Maswanto Masyhuda, Muh. Mashuri Mauritz Sibarani Miftahuddin, Hafizh Mohamad Iswandi Muhammad Rendi Ramdhani Muhammad Yusuf Muhtadin, Imam Muksin, Nani Nuraini Nandan Limakrisna Nandan Limakrisna Nindy Sulistia Noor Arida Sofiana Nur Hidayah Nurhayati Nurhayati Peni Cahyati Peni Cahyati, Peni Puji Astuti Purnama, Kurnia Deril Putra, Muhammad Dipo Alam Panai Qurratul Aini Rahmawan, Huda Setia Riyanti Riyanti Rusna Hayati Sambarani, Budi Samodra, Vegalyra Novantini Saptaria, Lina Sasmita, Devi Sastri, Enan Trivansyah Sibarani, Mauritz Sidjabat, Sonya Siti Rosidah Sofwatun Nida, Sofwatun Sovitriana, Rilla Suhartini Suhartini Sumardi . Sunarti Sundari, Pipit Suryaningrum, Ira Puspitadewi suryawan, ryan firdiansyah Syahputra, Mohammad Alffi Tri Ananto Wardana, Wikrama Wicaksono, Digantara Wijaya Saputra, Dendi Wijaya, Tiara Alfara Wikrama Wardana Yasir Rusadi, Achmad Yosi Pahala, Yosi