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All Journal Primary: Jurnal Pendidikan Guru Sekolah Dasar Majalah Ilmiah MOMENTUM IT JOURNAL RESEARCH AND DEVELOPMENT Jurnal Darussalam: Jurnal Pendidikan, Komunikasi dan Pemikiran Hukum Islam JURNAL MANAJEMEN BISNIS JURNAL PENDIDIKAN MIPA Infotekmesin Didaktik : Jurnal Ilmiah PGSD STKIP Subang Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) Akuntansi'45 Jurnal Ekonomi Bisnis dan Akuntansi Gladi : Jurnal Ilmu Keolahragaan Journal of Innovation Research and Knowledge Journal of Social And Economics Research Journal of Community Service AL-ARKHABIIL: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Indonesia (JPMI) Jurnal Hukum, Politik dan Ilmu Sosial (JHPIS) Cendekia: Jurnal Ilmu Sosial, Bahasa dan Pendidikan International Journal of Economics (IJEC) Journal of Creative Student Research Jurnal Mutiara Ilmu Akuntansi Lencana: Jurnal Inovasi Ilmu Pendidikan Jurnal Riset Rumpun Ilmu Ekonomi (JURRIE) Jurnal Riset Manajemen Jurnal Riset Akuntansi Jurnal Riset Ekonomi dan Akuntansi Jurnal Al-Karim : Jurnal Pendidikan, Psikologi dan Studi Islam Al Himam: Jurnal Ilmu Ilmu Pendidikan & Bahasa Arab Jurnal Akuntan Publik Riset Ilmu Manajemen Bisnis dan Akuntansi Jurnal Al Kahfi : Jurnal Pendidikan Agama Islam MULTIPLE: Journal of Global and Multidisciplinary JRIIN :Jurnal Riset Informatika dan Inovasi APPA : Jurnal Pengabdian Kepada Masyarakat Jurnal Sains Student Research Akuntansi: Jurnal Riset Ilmu Akuntansi Journal of Technology Informatics and Engineering Perspektif: Jurnal Pendidikan dan Ilmu Bahasa Al-Zayn: Jurnal Ilmu Sosial & Hukum Cendikia Pendidikan Tashdiq: Jurnal Kajian Agama dan Dakwah Jurnal Pengabdian Masyarakat dan Riset Pendidikan Dawuh: Islamic Communication Journal INTERDISIPLIN: Journal of Qualitative and Quantitative Research International Journal of Humanities and Social Sciences Reviews journal of social and economic research Management Dynamics: International Journal of Management and Digital Sciences Karawo : Journal of Community Service (KJCS) Jurnal Widya Medika Paradigma: Jurnal Filsafat, Sains, Teknologi, dan Sosial Budaya Global Economics: International Journal of Economic, Social and Development Sciences Keteg : Jurnal Pengetahuan, Pemikiran dan Kajian Tentang Bunyi
Slamet Riyadi
Unknown Affiliation
Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Social Sciences Transportation Other

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Journal : JURNAL MANAJEMEN BISNIS

 1 
Operational Analysis in Improving the Performance of Educational Institutions with the Total Quality Management (TQM) Model: at The Al-Ghuraba Foundation, Dompu Regency, West Nusa Tenggara Awlya Hamlatul Arsy; Slamet Riyadi; Fausta Ari Brata
Jurnal Manajemen Bisnis Vol. 13 No. 1 (2026): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v13i1.1403

Abstract

This study analyzes the operational management functions, challenges, and TQM implementation at the Al-Ghuraba Foundation in Dompu to formulate strategies for performance improvement. Utilizing a qualitative case study approach, data were gathered through interviews, observations, and documentation. The findings indicate that operational management has evolved into strategic management through SWOT and SMART analyses, despite facing hurdles such as manual administrative systems. Key challenges include financial vulnerability due to a heavy reliance on School Operational Assistance (BOS) funds, high teacher turnover, and administrative burnout. The implementation of TQM highlights a Service Quality Paradox, where the institution's moral assurance compensates for its physical limitations. Consequently, this study proposes an Integrated TQM and Entrepreneurial Management model to synergize educational quality with financial independence.
Operational Performance Improvement Analysis Through Six Sigma Approach: Case Study at PT. Freight Express Surabaya Pramudya Audrey Prienycha Islamey; Slamet Riyadi; Fausta Ari Brata
Jurnal Manajemen Bisnis Vol. 13 No. 1 (2026): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v13i1.1455

Abstract

This study aims to address operational inefficiencies at PT Freight Express Surabaya, specifically focusing on document delays and inter-divisional coordination issues. Employing the descriptive qualitative method with a case study approach through the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) framework, data was collected via observations, in-depth interviews, and historical shipment documentation. The results of the Measure phase indicate the company's baseline performance is at the 3.89 Sigma level with 8,241 Defects Per Million Opportunities (DPMO). The dominant issue identified through Pareto analysis is the lack of inter-divisional coordination. Root cause analysis (Analyze) using Fishbone and 5 Whys reveals that the primary failures stem from systemic failures in information transfer management and the absence of data validation at the source (quality at source). In the Improve phase, a Digital Gatekeeping strategy and formalization of communication protocols were formulated, projected to enhance performance to the 4.14 Sigma level. The Control phase emphasizes digital-based SOP standardization and real-time monitoring to ensure the consistency of improvements.
Co-Authors Abdel Aty, Ahmed Abdul Halik Abdul Karim Abdurrahman Afif Achamd Zakaria Ade Hasan Santoso Adolf Asih Supriyanto Afzeri Afzeri Agung Nugroho Agung Pangestu Ahmad Jaeni Al Azhar Al Kautsar Amin Amelia Dwi Lestari Amru Abdul Wadud Anandio Triartomo Angelica Cristy Gloria Anggi Antoni, Rizka Arbonas Lubis Asep Sapsudin Aulia Rizki Alda Awlya Hamlatul Arsy BACHTIAR SYAIFUL BACHRI Bagus Riyanto Beauty Anggraheny Ikawanty Bramastia Cahya Trismawan Chintya Anggun Lestari Cindy Chintya Aristarini Dadang Setiyono Danyl Mallisza Deni Kurnia Dewirman Prima Putra Dia Ayu Ningtyas Dian Eriana Nur Hidayah Dian Erliyani Djuma’iyah Dwi Aprilariadi Eddy Yunus Edi Sulistio Budi Ekwan Setyo Utomo Ella Dwi Cahyani Erlinda Dwi Puspitasari Esti Sumirat Falah Ramadhan Fattah Alisyahputra Harahap Fausta Ari Barata Fausta Ari Brata Fian Triadi Gatot Setyono Giandra Oliver Hadisantoso, Feri Siswoyo Hadma Yuliani Hapijah Hasibuan, Muhammad Syarif Muda Hasugian, Dirja Hendra Sudrajat Hendri Setiawan Heni Elia Wati Hindami, Moh Argy Hariran Ida Aju Brahma Ratih Ika Devy Pramudiana Ima Widiyanah Imam Muis H Ines Heidiani Ikasari Iswandi Iswandi Iswandi Jian Haerani Junia Vitaloka, Viola Karina Sekar Rachmadanti Khairul Anhar Leo Anggar Prasetyo Lily Budinurani Lubis, Arbonas Luthfi Angger Ramdhani M. Fatchurahman M. Yogi Riyantama Isjoni Maharani Syabila JR mallisza, Ade Setia Wati mallisza, Danyl Mallisza mallisza, M. Iqbal mallisza, Muhammad Afdil mallisza, Retno Aprilla Hardi mallisza, Robi Arianto mallisza, Viola Aysiah Margarita Maramis, Margarita Maria Yovita R Pandin Maria Yovita R. Pandin Maulana Abdillah Meor Muhammad Afif Aiman Abu Bakar Mochamad Bagus Setiyawan Moh Farhan Mahendra Mohammad Sihab Ridwan Muh. Furqon Hidayatullah Muhajirah Binti Jamaluddin Muhamad Priyo Budi Purnomo Muhammad Madjid Wicaksono Muhammad Ramadhan Muhammad Za’imul Haq Muharom Mukhnizar , Muknizar Mulyanto Nugroho Nadine Ramadhanty Nala Hikmatul Machmudah Nanda Pinandita Nasy`an Taufiq Al Ghifari Naufal Dzakwan Hilmy Nazili Nazili Ninik Septyani NOVITA WULANDARI Nur Adilah Nur Adilah Nur Ahmad Fadillah Nuradilah Nurhayat Rokhmat Wijaya Nurul Fauziah Ali Nurul Hikmah Kartini Nur’aini, Dika Ong Andre Wahyu Riyanto, Ong Andre Wahyu Pramudya Audrey Prienycha Islamey Prewati, Puri Handayani Sura Putri Adeyola, Aisyah Rahmadi Reinaldi Teguh Setyawan Restian Gigih Sejati Rifal Efendi Rifdah Indriani Rinaldi Rinaldi Rinawati, Liya Rizal Maulana Rizki Apriansyah rosma rosma Rosyid Ridlo Al-Hakim Sabrina Camila Octavia Sahid Anabah Sariah Sendie Yuliarto Margen Sephia Sephia Setiawan, Antonius Darma Sigit Pratama Siti Aisyah Sri Roekminiati Stephanie Pereira Sumiati Sunu Dias Widhi Kurniadi Surya Syafiqoh Arroji Suryaningrat Suwardi Suwardi Suwardi Suwardi Syahri Ramadona Taufiq Agus Supriyanto Tazkiyatun Nisa W. Indrajit Widiyatmoko, Widiyatmoko Widyawanti Wati, Nuraifah Yanuar Zulardiansyah Arief Zahra Zahra Zuffy Aslam Zulham Effendi