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All Journal Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Jurnal Ilmu Kesehatan Masyarakat JAM : Jurnal Aplikasi Manajemen Managament Insight: Jurnal Ilmiah Manajemen Jurnal Minds: Manajemen Ide dan Inspirasi IMAGE UNEJ e-Proceeding Hasanuddin Economics and Business Review Jurnal Kesehatan Komunitas Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Warta Pengabdian Bisma: Jurnal Bisnis dan Manajemen Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Referensi : Jurnal Ilmu Manajemen dan Akuntansi MABIS: Manajemen dan Bisnis Cakrawala Management Business Journal Journal of Business and Applied Management International Journal of Financial, Accounting, and Management Abdimas Universal Jurnal MEBIS (Manajemen dan Bisnis) Cendekia : Jurnal Pengabdian Masyarakat International Journal of Economics Development Research (IJEDR) Jurnal Abdi: Media Pengabdian Kepada Masyarakat ARTERI : Jurnal Ilmu Kesehatan Journal of Community Service and Empowerment Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences MAHESA : Malahayati Health Student Journal Jurnal PkM (Pengabdian kepada Masyarakat) Jurnal Abdi Masyarakat Indonesia BISMA (Bisnis dan Manajemen) VALUE: Journal of Business Studies JPMA Waisya : Jurnal Ekonomi Hindu ABM: International Journal of Administration, Business and Management JER Global Management: International Journal of Management Science and Entrepreneurship JURNAL MANAJEMEN DAN BISNIS INDONESIA Journal of Public Health Indonesian
Ika Barokah Suryaningsih
Fakultas Ekonomi Universitas Jember
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Customer Relationship Management sebagai Strategi Penciptaan Keunggulan Bersaing pada Sektor UMKM: Sistematis Literatur Review Nursaidah, Nursaidah; Suryaningsih, Ika Barokah; Irawan, Bambang
Jurnal Manajemen dan Bisnis Indonesia Vol. 11 No. 02 (2025): Edisi Bulan Desember
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jmbi.v12i02.4121

Abstract

Upaya pengembangan UMKM seringkali dihadapkan pada kendala dan hambatan lemahnya kemampuan pemasaran serta persaingan yang ketat. Customer Relationship Management (CRM) merupakan strategi yang komprehensif dan proses memperoleh, mempertahankan, dan berkolaborasi dengan pelanggan untuk menciptakan nilai (value) bagi perusahaan dan pelanggan. Banyak penelitian tentang CRM telah mencapai kemajuan signifikan di beberapa bidang seperti telekomunikasi, perbankan, dan manufaktur, tetapi penelitian khusus untuk UMKM masih sangat terbatas. Tujuan systematic literature review (SLR) ini adalah untuk mengidentifikasi, mengkaji, dan memberikan kerangka model tentang CRM dan kaitannya dengan penciptaan keunggulan bersaing pada sektor UMKM. Literatur yang digunakan terbit pada tahun 2015-2024 dan basis data referensi adalah Scopus. Metode SLR menggunakan PRISMA dan visualisasi data menggunakan software VOS viewer. Temuan penelitian ini menunjukkan bahwa CRM memainkan peran penting dalam konteks UMKM dengan meningkatkan kepuasan pelanggan, menumbuhkan hubungan jangka panjang, dan pada akhirnya mendorong keberlanjutan bisnis dan keunggulan kompetitif. CRM telah menjadi strategi penting untuk menjaga organisasi tetap fokus pada kebutuhan pelanggan, meningkatkan tingkat layanan dan kepuasan pelanggan serta membina hubungan jangka panjang dengan pelanggan, yang dapat menghasilkan keuntungan dan keberlanjutan organisasi. Hasil VOS viewer menyebutkan delapan cluster yang terbentuk dengan CRM sebagai titik fokus terkait dengan topik penelitian.
Behavioral intention on tropical island tourism: assessing the destination image effect through mte and satisfaction Wulandari, Gusti Ayu; Suryaningsih, Ika Barokah; Merinda, Shohibatun Nisa
Manajemen dan Bisnis Vol 25, No 1 (2026): March 2026 - Online First
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/mabis.v25i1.1009

Abstract

East Java Province is a major driver of domestic tourism in Indonesia and has strong potential for developing its remote tropical islands. However, tourism growth in these areas is hindered by limited accessibility and inadequate infrastructure. This study examines how sustainable tourism can be promoted by analyzing the relationships among destination image, memorable tourism experiences (MTEs), tourist satisfaction, and behavioural intention. Using a quantitative approach, data from 155 visitors were analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that destination image positively influences MTEs and satisfaction but does not directly affect behavioural intention. Instead, behavioural intention is shaped through the mediating effects of MTEs and satisfaction, both of which are key drivers of tourists’ intention to revisit and recommend destinations. The findings emphasize that positive perceptions of safety and infrastructure must be translated into meaningful and memorable experiences to create value for tourists. The study provides strategic insights for policymakers and destination managers, highlighting the importance of shifting tourism development and marketing efforts from image-focused promotion to experience-oriented strategies supported by adequate infrastructure, in order to strengthen tourist loyalty, encourage positive word-of-mouth, and support sustainable tourism redistribution
ANALYSIS OF FACTORS INFLUENCING THE COLLABORATION OF COMMUNITY MENTAL HEALTH PROGRAM IMPLEMENTATION TEAMS IN JEMBER REGENCY Heriberta Reny; Ika Barokah Suryaningsih; Suharsono
Journal of Public Health Indonesian Vol. 2 No. 2 (2025): JULY-JHH
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/krqb7411

Abstract

Interprofessional collaboration (IPC) is a strategy to address the need for integrated community mental health services. In community mental health services, effective interprofessional collaboration practices can increase community participation in carrying out early detection and prevention of mental health problems. In order to create effective IPC practices, it is necessary to identify factors that hinder interprofessional collaboration in community mental health programs. The purpose of this study was to analyze the level of Interprofessional Collaboration (IPC) of community mental health programs in Jember Regency. Methods: This study is a quantitative and qualitative research (mix-method). The level of interprofessional collaboration was measured using the PINCOM (The Perception of Interprofessional Collaboration Model) questionnaire consisting of 32 questions, which included individual factors and team factors. Questionnaire scores were calculated using a 5-point Likert scale. And further descriptive analysis using logistic regression. Then individual factors and team factors were further assessed using the in-depth interview method. The results of quantitative research show that the characteristics of respondents that affect the implementation of interprofessional collaboration are age, education, position, while employment status and length of service have no impact on the implementation of interprofessional collaboration in community mental health programs. The conclusion of this study is that the level of interprofessional collaboration in community mental health programs is running well, government policies are needed so that the handling of community mental health programs can be more comprehensive.
Co-Authors Abriana, Roshinta Meta Afandi, Mochammad Farid Agus Priyono Akbar, Rizqi Maulana Ilhan Akhamd Haryono Alfarisy, Fariz Kustiawan Alwan Sri Kustono Amin Amin Anggita, Reza May Ariady, Sophan Bayu Arina, Yuliana Mahdiyah Daat Aris Prasetyo Azman, Heru Aulia Bambang Irawan Bambang Kuswandi Cahyani, Devina Widya Cempaka Paramita, Cempaka Chairul Saleh Choliq, Sheila Soraya Deasy Wulandari Destari, Fajar Devina Widya Cahyani Dewi Dianasari Dewi Prihatini Diah Utami Rahayu Diana Nuril Kamilah Diana Sulianti K Tobing Dianasari, Dewi Didik Pudjo Musmedi Eksanti, Eksanti Ema Desia Prajitiasari Ema Rachmawati Etty Puji Lestari Firman Restu Hikmatullah Gusti Ayu Wulandari Hafiyan, Mohamad Fikri Handriyono Handriyono Haqi, Roikha Nurul Hary Prayogo Heny Hendrayati Heriberta Reny Heru Aulia Azman Heruddin, Heruddin Hidayat, Mochammad Amrun I Gede Bayu Wijaya I, Heriberta Reny Indah Yulia Ningsih Intan Nurul Awwaliyah Iwan Dewanto, Iwan Johan Chrisna Bintoro Khoiron, Mohammad Hanafi Kristian Suhartadi Widi Nugraha Lestasri, Etty Puji Lokaprasidha, Pramesi Markus Apriono Merinda, Shohibatun Nisa Mochammad Amrun Hidayat Mohamad Dimyati Noviasari, Rifka Arinda NURDIN, DJAYANI Nurhayati Nurhayati Nuri Nuri Nuri, Nuri Nursaidah Nursaidah, Nursaidah Pratama, Mohamad Dito Prriantono, Dwinda Purwiningsih, Driana Desy Putri Habibah Putri, Rizky Atika Salsabila Ivabianca Putrihandani, Yuani Raden Andi Sularso, Raden Andi Rahmawati, Yessica Gustya Ramadina, Novia Amalsya Safira, Firjin Salma Fauziyyah Samudji Samudji Santoso, Nugroho Edie Sapta Yanuar Sari, Tria Putri Novia Setiyawan, Rafni Siti Sri Wahyuni Sri Wahyu Lelly Hana Setyanti SUDARYANTO SUDARYANTO Suharsono Suharsono Suharsono Sukmalangga, Arnas Yulio Sumani . Sumani Sumani Susanto, Arnis Budi Suziana, Suziana Verinita, Verinita Viera Wardhani Viera Wardhani Widayanti, Andri Eko Widianingrum, Desika Wiwien Sugih Utami Yustri Baihaqi