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Journal : Toplama

ANALYSIS OF PATIENT SATISFACTION LEVELS WITH INPATIENT INSTALLATION SERVICES AT SOEDARSONO DARMOSOEWITO HOSPITAL, BATAM CITY (PERIOD JULY – OCTOBER 2024) Palapessy, Victor E.D; Susanti, Rini
TOPLAMA Vol. 2 No. 2 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i2.338

Abstract

This study aims to analyze patient satisfaction levels with inpatient services at Soedarsono Darmosoewito Hospital in Batam City from July to October 2024. The method used is a survey with a descriptive approach to describe the phenomenon of patient satisfaction. The sample of this study consists of 50 patients who were hospitalized, with the sampling technique of accidental sampling. Data collection was conducted through observation and interviews, as well as questionnaires measuring five service dimensions: tangible, reliability, responsiveness, assurance, and empathy. The results show that overall, patient satisfaction with inpatient services at Soedarsono Darmosoewito Hospital is positive. The dimensions of physical evidence, reliability, and empathy received good scores, with particular attention to cleanliness, comfort, and staff attitudes. However, several aspects need improvement, especially in communication and waiting times. This study provides recommendations for service improvements to enhance patient satisfaction.
Co-Authors ,, Fitria Aditya Sari, Ruri Alqamari, Muhammad Alvia Amri, Zahrani Amelia, Cevy Apdillah, Zaka Apriana, Wilisa Ariani, Fatma Arie Hapsani Hasan Basri Asyiyah, Siti Atsarina, Alyani Azmi, Fahrul Batari, Nai boting, Safnayanti Br Kabeakan, Nana Trisna Mei Buchori Asyik Cemda, Abdul Rahman Damanik, Donna Kristiana Dermawan, Muhammad Desi Handayani Dian Anggraini Sorongan, Dian Anggraini Dwi Yuniar Billy Canser efendi, arifatun Efrida Lubis Eka Fauzihardani Eko Mardiyaningsih Eliza, Adhika Septa Elsa Yuniarti Elvaretta, Dissa Fadhillah, Wizni Fadhillah, Wiznie Fadhly Siregar, Aflahun Famelia, Fibri Faresa, Nesa Fitria Fredy Saputra, M.Khalid Ginting, Sri Malem Gurning, Riris Nadia Haedir, Haedir Hanif, Andini Harahap, Fitra Syawal Harahap, Wahyuni Umami Hashim, Nur Aida Hendrayana, Yudi Hilda Julia I Gede Sugiyanta Indawan Syahri Indrayadi Indrayadi Islaeli, Islaeli Juita Rahmadani Manik Kemal, Isthifa Khalikussabir, Khalikussabir Laksono Trisnantoro leviana, Ika Lili Indrawati Lisdayani, Lisdayani Lubis, Riadini Wanty Malatika, Nur Mardiana Yulianti, R.R. Mariana, Merlyn Marlina Marlina Maulina, Vira Mayendra, Lydia Mei Br Kabeakan, Nana Trisna Munaf, Ardianti Mustika, Rasyidah Nasution, Khairul Aswat Nasution, Lita Natalia Adhy Wulandari Nely, Meri Ulfa Nengsi, Aprillia Nini Rahmawati Ninik Christiani Nirmasari, Chichik Nurrahman, Asep Partinem Permata3, Febrina Dwi Potu(1), Eni Pratomo, Bayu Puput Oktamianti Putri, Nabila Qonitatun, Anisa Rahayu, Erna Rahmatika Randy Heriyanto Riah, Juma Ricky Wibowo Rikson Siburian Rina Dwi Ariyani Rini Sulistiani Risnawati Risnawati Risnawati Risnawati Rivandi, Muhammad rivera, Velma Nabila Rohmatuzzahrok, Nila Rusdani, Rusdani Sadewa, Sadewa Saipullah, Habib Muhar Salsabila Salsabila, Salsabila sapitri, dewi Satria Putra Utama Sembiring, Rinawati Setiawan, Muhammad Dandi Ari Sidik, Dikdik Zafar Silvia Nora, Silvia Siregar, Aflahun Fadhly Sri Utami Suci Purnama Sari, Umi Sudarianti Sulistyowati, Yeny Sylvia Vianty Ranita Tajudin, Tatang Ulfi Maryati Umar, Desyani Victor E. D Palapessy Walida, Hilwa Whinesa, Faleria Widayati Widayati Widihastuty Widihastuty Widihastuty Wizni Fadhillah yamba kodi, Elsa elvira Yermi, Yermi Yunita, Puput Yusuf, Mukhtar Yususf, Mukhtar Zulkarnain Tanjung, Dicky