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Pengaruh E-Service Quality, Brand Image, Dan Social Media Marketing Terhadap Loyalitas Pengguna Dompet Digital Dana Pada Mahasiswa Universitas Telkom Bandung Pratiwi, Intan; Wardhana, Aditya
eProceedings of Management Vol. 11 No. 4 (2024): Agustus 2024
Publisher : eProceedings of Management

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Abstract

This research was conducted to determine the influence of e-service quality, brand image, and social media marketingon the loyalty of DANA digital wallet users among Telkom University Bandung students. The aim of this research isto find out and analyze how e-service quality, brand image and social media marketing, both partially andsimultaneously, affect the loyalty of DANA digital wallet users among Telkom University Bandung students. The typeof research used in this research is quantitative research with the sampling technique in this research using accidentalsampling technique. The total sample was 97 students. The analysis techniques used are descriptive statistics andmultiple regression analysis. Based on the research results, e-service quality has a positive and significant influence,brand image has a positive and significant influence, and social media marketing has a positive and significantinfluence. Simultaneously, the variables e-service quality, brand image, and social media marketing have a positiveand significant influence. The conclusion of this research is that the e-service quality and brand image variables ofDANA digital wallet users among Telkom University Bandung students are in the very good category. Meanwhile, thesocial media marketing variable is classified as good. Therefore, DANA can improve social media marketing andmaintain its excellent e-service quality and brand image.Keywords-e service quality, brand image, social media marketing, and loyalty
Pelatihan Pengelolaan Wisata Kopi Arabika Berbasis Potensi Lokal di Desa Arabika Kabupaten Sinjai” Wardhana, Aditya; Insani, Al Fajrin; Rahmawati, Nosita; Kasmita, Maya; Suyuti, Rizal
TEKNOVOKASI : Jurnal Pengabdian Masyarakat Volume 3: Issue 3 (September 2025)
Publisher : Jurusan Teknik Informatika dan Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59562/teknovokasi.v3i3.9857

Abstract

Kegiatan pengabdian kepada masyarakat ini dilaksanakan dalam bentuk pelatihan public speaking dengan tema "Strong Mind, Strong Voice" yang diikuti oleh 36 pemuda di Kawasan Madaya Sinjai, Desa Arabika, Kecamatan Sinjai Barat, Kabupaten Sinjai pada tanggal 26 Agustus 2025. Tujuan kegiatan ini adalah untuk membekali pemuda dengan keterampilan berbicara di depan umum, meningkatkan kepercayaan diri, dan mengembangkan pola pikir positif dalam komunikasi. Metode pelaksanaan dilakukan melalui penyampaian materi, diskusi interaktif, dan latihan simulasi. Hasil kegiatan menunjukkan peningkatan pemahaman peserta tentang konsep dasar public speaking, kemampuan mengatasi rasa gugup, serta keterampilan menyampaikan gagasan secara lebih percaya diri. Pelatihan ini diharapkan dapat menjadi pondasi dalam mencetak generasi muda yang mampu berperan sebagai komunikator, pemimpin, dan agen perubahan di masyarakat.
Determinan Preferensi Konsumen Dalam Memilih Kopi Kenangan dan Kopi Janji Jiwa di Kota Bandung Santosa, Arby Mauliddan; Wardhana, Aditya
eProceedings of Management Vol. 12 No. 4 (2025): Agustus 2025
Publisher : eProceedings of Management

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Abstract

Riset ini bertujuan untuk mengeksplorasi atribut preferensi konsumen dalam memilih kedai kopi terbaik di Kota Bandung.Dengan menggunakan pendekatan kuantitatif, data dikumpulkan melalui survei yang disebarkan kepada pelanggan, denganpartisipan yang dipilih secara acak. Prioritas preferensi konsumen terkait dengan atribut fasilitas, layanan, profesionalismeSDM, rasa kopi, suasana, label kesehatan dan kalori, harga kompetitif dan promosi efektif, pengaruh sosial dan kebiasaan padakedai kopi terbaik di Kota Bandung, yaitu Kopi Kenangan dan Kopi Janji Jiwa, menunjukkan bahwa konsumen kedai kopimemprioritaskan fasilitas sebagai faktor tertinggi, diikuti oleh faktor layanan, rasa kopi, profesionalisme SDM, suasana, labelkesehatan dan kalori, pengaruh sosial dan kebiasaan, dan faktor terakhir adalah harga kompetitif serta promosi efektif.Kata Kunci : Preferensi Konsumen, Coffee Shop.
Pengaruh Fasilitas Dan E-Service Quality Terhadap Kepuasan Nasabah Bank BRI Kantor Cabang AH Nasution Bandung Dwikawardhana, Galih Santika; Wardhana, Aditya
eProceedings of Management Vol. 12 No. 4 (2025): Agustus 2025
Publisher : eProceedings of Management

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Pertumbuhan industri perbankan yang pesat dan perkembangan teknologi digital mendorong bank untukmeningkatkan kualitas layanan dalam rangka mempertahankan kepuasan nasabah. Bank BRI sebagai salah satu bankterbesar di Indonesia menghadapi tantangan dalam menjaga kualitas fasilitas dan layanan elektronik, khususnya diKantor Cabang AH Nasution Bandung yang dipilih sebagai objek penelitian karena tingginya aktivitas nasabah dankeluhan yang muncul.Penelitian ini dilakukan untuk mengetahui bagaimana pengaruh fasilitas dan kualitas layananelektronik terhadap kepuasan nasabah. Fokus utama terletak pada kenyamanan fasilitas fisik dan performa layanandigital seperti kecepatan, kemudahan akses, dan keamanan dalam transaksi. Pengumpulan data dilakukan melaluipenyebaran kuesioner kepada nasabah Bank BRI Kantor Cabang AH Nasution. Analisis dilakukan untuk melihatkecenderungan persepsi responden terhadap masing-masing variabel dan hubungan antar variabel.Hasil penelitianmenunjukkan bahwa fasilitas dan e-service quality memiliki peran penting dalam membentuk kepuasan nasabah.Nasabah memberikan perhatian pada kenyamanan fisik saat berada di cabang dan juga keandalan serta responsivitaslayanan digital yang mereka gunakan. Penelitian ini merekomendasikan agar Bank BRI terus melakukan evaluasiterhadap kondisi fisik cabang serta memperkuat layanan digital agar mampu memenuhi ekspektasi nasabah.Peningkatan pada dua aspek tersebut akan memberikan kontribusi signifikan dalam meningkatkan kepuasan nasabahsecara menyeluruh.Kata Kunci: Fasilitas, E-Service Quality, Kepuasan Nasabah, Bank BRI
Pengaruh Fenomena Fear of Missing Out (FoMO) Terhadap Keputusan Pembelian Produk Pop Mart Al Hazmi, Nadhil Alief Maulana; Wardhana, Aditya
eProceedings of Management Vol. 12 No. 4 (2025): Agustus 2025
Publisher : eProceedings of Management

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Penelitian ini bertujuan untuk mengeksplorasi deskripsi Fear of Missing Out (FoMO) dan Keputusan Pembelianproduk Pop Mart. Selain itu, penelitian ini juga menganalisis pengaruh parsial dan besarnya pengaruh FoMO, dengansub-variabel Need to Belong, Need to Popularity, Anxiety, dan Addiction, terhadap variabel dependen yaitu keputusanpembelian konsumen terhadap produk Pop Mart. Dengan menggunakan pendekatan kuantitatif, data dikumpulkanmelalui survei yang disebarkan kepada pelanggan, di mana partisipan dipilih secara acak. Teknik analisis data yangdigunakan adalah analisis linier berganda. Secara keseluruhan, deskripsi deskriptif variabel FoMO berada padakondisi cukup, sedangkan Keputusan Pembelian berada pada kondisi baik. Hasil penelitian menunjukkan bahwa Fearof Missing Out (FoMO) memiliki pengaruh positif dan signifikan terhadap Keputusan Pembelian Produk Pop Mart.Hal ini menunjukkan bahwa fenomena FoMO berperan penting dalam mendorong keputusan pembelian produk PopMart.Kata Kunci- Fear of Missing Out (FoMO), Need to Belong, Need to Popularity, Anxiety, Addiction, KeputusanPembelian
Current Updates of Biomaterials for Skin Replacement: A Systematic Review Sandora, Normalina; Amalina Fitria, Nur; Wardhana, Aditya; Melati Putri , Nandita; Noviandi Syarif , Akhmad; Rahmah Kusuma, Tyas; Karimah, Benati
Jurnal Plastik Rekonstruksi Vol. 12 No. 2 (2025): Jurnal Plastik Rekonstruksi
Publisher : The Lingkar Studi Bedah Plastik Foundation and is affiliated with the Department of Plastic Surgery, Faculty of Medicine, Universitas Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14228/jprjournal.v12i2.45

Abstract

Background: The human skin envelops the entire body surface and is highly susceptible to damage. Partial- and full-thickness skin loss often necessitates the use of skin substitutes. Autologous grafting remains the gold standard for skin replacement. Furthermore, the application is usually constrained by the limited availability of donor skin, the technical challenges of surgery, and the added difficulties encountered in severe cases. In this systematic review, we summarise the strengths and limitations of biological and synthetic biomaterials as skin substitutes, with evidence drawn from clinical practice, human trials, and preclinical animal studies. This systematic review evaluates the advantages and disadvantages of biological and synthetic biomaterials used as skin substitutes, drawing evidence from clinical practice, human studies, and animal studies.”Method: We performed a comprehensive literature review using the search engines OVID, ScienceDirect, Google Scholar, and PubMed databases. Search terms or keywords included "artificial skin," "biomaterials," "skin substitute," "full-thickness burn," "synthetic materials," "burn graft materials," and "wound care." From an initial pool of 97 articles, 65 met the inclusion criteria, which required peer-reviewed studies published in English after 2000, focusing on biomaterials for skin substitutes evaluated in clinical, human, or animal studies.Results:  Skin substitutes commercially available in the market were predominantly incorporated with human fibroblasts and keratinocytes within a three-dimensional matrix, with a preference for biological materials due to their biocompatibility. Nevertheless, biological substitutes face challenges such as limited availability, extended production time, high costs, and lack of immediate usability. In contrast, synthetic substitutes are more accessible and scalable but often do not integrate well with the recipient's tissue, which limits their clinical efficacy.Conclusion: While both biological and synthetic artificial skin substitutes are available on the market, none of the current options fully meet the ideal criteria for skin replacement, such as affordability, availability, seamless integration with the surrounding tissue, and the ability to minimise scarring. More research is needed to address these limitations and advance the development of next-generation biomaterials that can effectively replace skin.
Multidrug-Resistant Organisms Infection on Mortality of Burn Patients at Public Hospital X in Jakarta: A Retrospective Study Veronica, Raja Merlinda; Kumalawati, July; Rumende, Cleopas Martin; Nainggolan, Leonard; Simadibrata, Marcellus; Shatri, Hamzah; Yunir, Em; Wardhana, Aditya; Nelwan, Erni Juwita; Rustam, Musfardi
Kesmas Vol. 19, No. 5
Publisher : UI Scholars Hub

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Abstract

Susceptibility to infection and increasing antibiotic resistance put burn patients at risk of developing infections caused by multidrug-resistant organisms (MDRO). This condition can progress to sepsis, increasing morbidity and mortality. This retrospective cohort study employed the medical record data of patients treated at Public Hospital X in Jakarta, Indonesia, from January 2020 to June 2022. Of 160 subjects, most were aged <60 years (82.5%) and had comorbidities (16.88%). The most common cause of burns was fire (86.25%). The use of medical devices was 90.63%, with a 14-day median length of stay. The most common gram-negative MDRO pathogens were K. pneumoniae (29.91%), Enterobacter sp (22.32%), and Acinetobacter (20.54%); 45% of patients infected with MDRO died. The bivariate analysis found an increased risk of death due to MDRO infection in burn patients (RR 1.103; 95%CI 1.004-1.211, p-value = 0.046). After adjusting for role variables (age, comorbidities, total body surface area, use of medical devices, length of stay) and from multivariate analysis, the confounding variables for MDRO infection and mortality were length of stay and age. MDRO infection increases the mortality rate in burn patients. Mortality in burn patients due to MDRO infection is greater than non-MDRO.
Inovasi Diversifikasi Dodol Kopi sebagai Produk Unggulan Ekonomi Kreatif Desa Arabika Tenriulan, Andi; Wardhana, Aditya; Ramadhan, Arief; S, Muh Rizal
Jurnal Lamellong: Pengabdian Kepada Masyarakat (JLPM) Volume 2, Nomor 2, Agustus 2025
Publisher : ASHA Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/yk032n68

Abstract

Kopi merupakan salah satu komoditas unggulan di Desa Arabika, Kecamatan Sinjai Barat, Sulawesi Selatan. Namun, pemanfaatannya selama ini masih terbatas pada biji dan bubuk kopi sehingga nilai tambah yang diperoleh masyarakat relatif kecil. Program pengabdian ini bertujuan untuk memberdayakan pemuda lokal melalui pelatihan diversifikasi produk kopi, khususnya inovasi dodol kopi sebagai produk ekonomi kreatif. Metode yang digunakan adalah Participatory Action Research (PAR) dengan tahapan sosialisasi, pelatihan, pendampingan, dan evaluasi. Resep dodol kopi terdiri atas tepung ketan, tepung beras, gula merah, gula pasir, santan, bubuk kopi (Robusta, Arabika, Liberika) dan margarin yang dimasak dengan teknik pengadukan konstan hingga mengilap. Pelatihan diikuti oleh 30 pemuda/i, menghasilkan produk yang diuji organoleptik dengan penerimaan baik pada aspek rasa (84%), aroma (80%), dan tekstur (78%). Produk dodol kopi juga telah memiliki sertifikasi PIRT, sehingga layak dipasarkan lebih luas. Inovasi ini meningkatkan keterampilan pemuda, menghasilkan oleh-oleh khas desa, serta memperkuat ekonomi kreatif Desa Arabika.   
Sucralfate and Honey in Burn Wound Healing: An Article Review Wardhana, Aditya; Farhana, Nadya
Jurnal Plastik Rekonstruksi Vol. 11 No. 1 (2024): (2024) Jurnal Plastik Rekonstruksi
Publisher : The Lingkar Studi Bedah Plastik Foundation and is affiliated with the Department of Plastic Surgery, Faculty of Medicine, Universitas Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14228/jprjournal.v11i1.371

Abstract

Introduction : Several studies stated that sucralfate and honey topically promote wound healing process. Sucralfate has been used for stomatitis, excoriation in perianal and peristomal, ulcers, and burn wounds. Honey as a food which is taken orally, is also used topically for several kind of wounds including burn wounds. However, there is no study reviewing sucralfate and honey in burn wounds.Method : Literature review was conducted from 1st until 6th of June 2022 using the terms of “honey”, “sucralfate”, “burns” and “wound healing”. Pubmed, Cohrane, Science Direct, Scopus, and Google Scholar were the online data bases we used. We identified eight studies, three trials evaluated the effects of sucralfate in burn wounds and five trials evaluated the effects of honey in burn wounds.Result : 3 Randomized Controlled Trials (RTCs) (n=170) about the effects of sucralfate and 5 RCTs (n=474) reported the effects of honey in burn wounds. Both Sucralfate and Honey group had similar wound healing duration around 18 days and had early sign of wound healing by day 7. Honey has faster complete wound healing compared to sucralfate by day 21. Honey has remarkable antimicrobial effect within one hour. No side effects were reported in both trials. Both honey and sucralfate reduce the necessity for skin grafting.Conclusion: Both sucralfate and honey have similar rapid re-epithelization in burn wounds, but honey has faster complete wound healing by day 21. Both has similar antimicrobial effect, no side effects, and reduce the necessity for skin grafting.
Cyanoacrylate Glue Burn Injury in 2 Years Old Child Wardhana, Aditya; Christabella, Rininta
Jurnal Plastik Rekonstruksi Vol. 10 No. 2 (2023): (2023) Jurnal Plastik Rekonstruksi
Publisher : The Lingkar Studi Bedah Plastik Foundation and is affiliated with the Department of Plastic Surgery, Faculty of Medicine, Universitas Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14228/jprjournal.v10i2.365

Abstract

Cyanoacrylate, a compound formed from formaldehyde and alkyl cyanoacetate, serves as a potent adhesive in daily life, cosmetics, medicine, and industry. Variants like methyl 2-cyanoacrylate and ethyl 2-cyanoacrylate are common for daily and industrial use, with butyl 2-cyanoacrylate preferred in surgery as an adhesive for its low toxicity. While typically safe for skin, frequent contact can lead to dermatitis, paronychia, and onycholysis. This case report highlights a superficial burn in a two-year-old child caused by cyanoacrylate adhesive. Such burns are rare but require attention. Treatment involves gently separating the adhesive from the skin using soapy water, followed by the use of acetone, petroleum jelly, 0.9% NaCl solution, or 5% sodium bicarbonate solution, followed by the use of pumice stone or nail file to remove residue. Preventive measures include careful glue placement to limit access, especially by children. Caution is crucial when handling cyanoacrylate adhesive near cotton or wool due to its adhesive properties. In summary, cyanoacrylate offers versatility but requires caution to prevent dermatological issues and burns, especially when catalysed by cotton.
Co-Authors Adzani, Shofi Raihan Agnelia, Revina Anisa Agusman Aris, Affandy Al Hazmi, Nadhil Alief Maulana Aldi Akbar Amalina Fitria, Nur Anisa Agnelia, Revina Arief Ramadhan Arief, Ilham Arif Kuswanto Aris, Affandy Agusman Augiani, A. S Augiani, Amani S. Awaliyah, Nadila Rabiatul Azhari, Nadya Dewi Bando, Nurjannah Budi Harto Budi Rustandi Kartawinata Cakranegara, Pandu Adi Christabella, Rininta Citra, Khansa Fairuz Cleopas Martin Rumende Dadang Sudrajat Daya, Mulianah desi kristanti, desi Dien, Siphora Dwikawardhana, Galih Santika Dyah Maharani E. Mudjaddid A. Siswanto Deddy N.W.Achadiono Hamzah Shatri Efendi Efendi Em Yunir, Em Erni Juwita Nelwan, Erni Juwita Faizah, Ana Farhana, Nadya Feroniasanti, Lauda Hafifah, Ariqah Nur Haidar, Zeffan Daffa Fitra Halim, Jessica Hartini Hartini Hartini Hartini Hartini, Hartini - Hendy Tannady Hermawan, Saskia Apriliana Hernawan, Moch Arif Insani, Al Fajrin Irmia Kusumadewi Irzan Soepriyadi Joko Ariawan Kaltha, Karina Kameswari, Varra Awaliah Pinus Karimah, Benati Kautsar, Raisya Ayu Khalida, Nurma Kispa, Tera Kumalawati, July Kurniasari, Dhita Leonard Nainggolan Liem, Isabella Kurnia Lis Lesmini Listiya, Marcella Tirta Mahendra Fakhri Mahir Pradana Mapata, Dg. Marcellus Simadibrata Marcevianto, Kevin Varian Maya Kasmita Melati Putri , Nandita Melvani, Belvana Putri Miranda, Eliza Mohamad Rachadian Ramadan Mujadid, Fajar Muzhaffar, Muhammad Azhar Farrell N, Kristanty Marina Natalia N, NORMIYATI Nabilah , Agne Natasha, Bella Nisrina Kamila Normiyati Normiyati Novialdi . Noviandi Syarif , Akhmad Nuryana, Arief Octovia, Lily Indriani Oklia, Sheila Pelitahati, Puguh Piprim B. Yanuarso, Piprim B. Pratama, Aulya Rahman Putri Pratiwi, Intan Pudjiti, Dyah Juliana Pusponegoro, Erdina Hardiono D Putri, Nandita Melati Rachmawaty Rachmawaty Rachmawaty, Rachmawaty Raharjanti, Natalia Widiasih Rahmah Kusuma, Tyas Rahmawati, Nosita Rahmawati, Rahmawati Ramadhania, Dian Araminta Rasyid, Nurhayati M Revi Sesario Revina Anisa Agnelia Ricky Aditya Rismala Dewi Rizal S, Muh. Rustam, Musfardi Salma Nurhaliza Sandhi, Afriyanti Sandora, Normalina Santosa, Arby Mauliddan Sapinah, Sapinah Sari, Ade Risna Sari, Ayu Diandra Satyani, Metta Sesario, Revi Setiawan, Evania Setyowati, Tri Mulyani Soegeng Wahyoedi Sugiarto, Adhrie Sulaiman, Syarifuddin Suryaningsih, Lilik suryawan, ryan firdiansyah Suyuti, Rizal Syah Putra, Syah Syahputra Syahputra Syahputra, Syahputra Syarif, Akhmad Noviandi Syarifuddin Syarifuddin Tanjunga, Sanjaya F. Tanjunga, Sanjaya Faisal Tedjaatmadja, Chintya Tenriulan, Andi Tienni Mariana Simanjorang Tjhin Wiguna Trisnianti, Rika Valeria, Michelle Veronica, Raja Merlinda Wina Sinaga Winanda, Rizki Aniza Winarno, Gammaditya A. Winarno, Gammaditya Adhibarata Wulandari, Yohannessa Yahya, Muh. Zainuddin Iba Zakaria, Meutia Zidna, An’umillah Arini