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All Journal Jurnal Reviu Akuntansi dan Keuangan Jurnal Natapraja : Kajian Ilmu Administrasi Negara JAS (Journal of ASEAN Studies) Jurnal Titra Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Al-Ta'dib: Jurnal Kajian Ilmu Kependidikan Jurnal Organisasi Dan Manajemen International Journal of Technology And Business Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Jurnal MoZaiK STI Policy and Management Journal Pharmaceutical Journal of Indonesia TEMALI : Jurnal Pembangunan Sosial Jusikom: Jurnal Sistem Informasi Ilmu Komputer Jurnal Sistem Teknik Industri JPSI (Journal of Public Sector Innovations) EDUTEC : Journal of Education And Technology Prosiding National Conference for Community Service Project Jurnal Pengabdian kepada Masyarakat Nusantara Hubungan Tingkat Pengetahuan Petugas Pengelola Obat dengan Tingkat Ketersediaan Obat Di Puskesmas Kota Malang Zaaken: Journal of Civil and Business Law Jurnal Media Ekonomi (JURMEK) Jurnal Alwatzikhoebillah : Kajian Islam, Pendidikan, Ekonomi, Humaniora BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Jurnal Pengabdian Olahraga Masyarakat International Journal of Social Service and Research Jurnal Ilmu Manajemen Advantage International Journal of Science and Society (IJSOC) Algoritme Jurnal Mahasiswa Teknik Informatika Jurnal Indonesia Sosial Teknologi Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies Jurnal Keperawatan Profesional (KEPO) Enrichment: Journal of Multidisciplinary Research and Development IIJSE Jurnal Mitra Teknik Industri Journal Health of Education Asian Journal of Social and Humanities Jurnal Media Ekonomi (JURMEK)
Chandra Wijaya
1). Radioisotope and Radiopharmaceutical Center, BATAN, Serpong. 2). Faculty of Pharmacy, University of Pancasila, Jakarta.
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Journal : Jurnal Ilmu Manajemen Advantage

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Customer Continuance Intention Toward the Use of Electronic Money Candy, Candy; Budiman, Johny; Wijaya, Chandra; Ernestine, Ernestine; Mayviana, Vivin
Jurnal Ilmu Manajemen Advantage Vol. 9 No. 1 (2025): June 2025
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/adv.v9i1.1527

Abstract

The rapid development of financial technology has transformed the way people conduct financial transactions, including the use of electronic money (e-money). However, despite this growth, many users discontinue using e-money over time, highlighting a gap in understanding the factors that sustain its usage. Various factors, such as customer innovativeness, ease of use, and perceived security, influence the adoption of e-money services. This study addresses this problem by identifying the influence of customer innovativeness, perceived behavioral control (PBC), and e-security on customer continuance intention to e-money usage (CCIEU). The study uses a descriptive method and a quantitative approach. Data was gathered through an online survey, where e-money users filled out questionnaires. The analysis was done using the PLS-SEM (Partial Least Squares Structural Equation Modeling) technique. The findings show that customer innovativeness has a positive impact on CCIEU, mediated by PBC. However, e-security does not have a strong effect on between the relationship between customer innovativeness and CCIEU. These findings provide useful insights for formulating strategies to enhance e-money adoption in society.
Co-Authors Adi Luthfi, Bagus Adianto Agatha, Septian Agung Firman Sampurna Agus, Imaludin ainaya asmaralda, zahara Alpen, Joni Amalia Amalia Aminuyati Andreo Wahyudi Atmoko Apriani, Leni Aprillia, Dewinta Arkanuddin, Mohammad Fahmi Asfahani, Moh Basarudin Asido, Elpri Ayuningtiyas, Vallendiah Bernardus Yuliarto Nugroho Bima E, Fikral Budi Yulianto Budimayansah, Bambang Lestrika Candy, Candy Cendana, Colleen Daniel Daniel Dergibson Siagian Diah Anggraeni Jatraningrum Drahen Soeling, Pantius Dwinanti, Pratiwi Ernestine, Ernestine Fahmi, Mohammad Irfan Fahmi Fatmawati, Fatmawati Fellyanto, Fellyanto Fibria Indriati Fitria . Gunadi Gan Gustiana, Rachmat Hafiz Irsyad Hartrisari Hardjomidjojo Husin, Saleh Hutabarat, Fauzi A. M. I Wayan Sukania Iman Firmansyah Indriyati Indriyati Irwan Budiman Johny Budiman Joni Emirzon Juliana, Eva Justin, Justin Kadir, Sitti Fatimah Khayrunnisa, Fauzia Maurizka Kuklin , Nikita Lahadalia, Bahlil Laksamana, Patria Lastiwi, Danarsiwi Tri Lely Hiryanto Lita Sari Barus M. Syamsul Maarif Margareta, Serlen Mayasari Mayasari, Mayasari Mayviana, Vivin Meiliana, Evita Meriyani, Susi Moh. Yahya Obaid, Moh. Yahya Moron, Maria Selvi Muhammad Rachmat MUHAMMAD TAUFIK Nazara, Elsa Neliwati Nina Mariana, Nina Nuryanto, Adi Nyoman Sutapa Octavianus Octavianus, Octavianus Okti Sri Purwanti Panca, Billy Susanto Permana, Anggit Jati Pradana, Aditya Wisnu Putri, Luckyta Anisti Saha Ghafur, A. Hanief Said Kelana Asnawi Salam Fadillah Alzah Samawati Saleh, Putu Santonius, celvin Saputra, Rian Amanda Saripudin Saripudin Sasono, Tusi Seva, Kristining SIGA, WILLFRIDUS DEMETRIUS Silalahi, Hadriani Uli Tiur Ida Silvia Monica sirait, asnita Siregar, Andi Suhendra Sisilia, Desy Siti Aisyah Soeling, Pantius Drahen Solly Aryza Subroto, Athor Suharyanto Syafrida, Yuni Tampubolon, Jusra Teguh Dartanto Teguh Sarry Hartono, Teguh Sarry Tri Hastuti Umanto, Umanto Utami, Diah Setia Variani, Joanna Rika Virginia, Tesalonika Widiantari, Aninda Dinar Wijang Widhiarso Wijaya, Surya Oto Wirya, Wirya Yonata Laia Yunita, Risna Zakir Machmud, T.M.