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Hendra Saputra
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DESIGN AND DEVELOPMENT OF A GEMINI 2.0 FLASH-BASED CHATBOT FOR ANALYZING TRANSACTION DATA OF GRAB MSME PARTNERS Lianawati Suwito; Sayekti Harits Suryawan; Hendra Saputra
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 3 (2026): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18940092

Abstract

The development of the digital economy requires Micro, Small, and Medium Enterprises (MSMEs) to utilize transaction data as a basis for business decision-making. However, limited digital literacy and technical capabilities have prevented many MSMEs from optimizing the use of data. This study aims to develop an Artificial Intelligence (AI)-based chatbot system capable of processing static transaction data sourced from the University of Malaya Malaysia Hackathon 2025 and providing simulated business insights and recommendations. The research method includes data preprocessing, rule-based intent detection implementation, and the integration of a Large Language Model (LLM) through the Gemini API to generate contextual responses. System evaluation was conducted using accuracy, precision, recall, and F1-score metrics, focusing on the chatbot’s technical performance and its ability to produce consistent responses. The results indicate that the chatbot is capable of presenting information such as best-selling products, busiest ordering hours, and sales summaries, with stable technical performance. Therefore, this system demonstrates potential as an AI-based solution to assist MSMEs in understanding transaction data and supporting simulated data-driven decision-making.
Co-Authors , Oktarini Khamilah Siregar Abda Abda Abdullah Hamzah Aditia Warman Ahmad Suhendri Lubis Aisyah Rianda Gewa Amran Achmad Anam, M Khairul Annisa Az Zahra Arief Daryanto ARIF HIDAYATULLAH Asiyah Asiyah Asrianny Asrianny Aulia Ayu Kurnia Sari Azhar Basyir Rantawi Cecilia Miranda Lumbangaol Chairul Amsal Cut Nila Thasmi Darmawati J.S Dayu Larasati Dherma Yusnita Dian Mulfristia Dimas Very Prabowo Dudi S. Hendrawan Dwi Saraswati Dwihar Fitriani Endang Silaningsih Enzelika Rosari Putri Hutasoit Etriwati Eva Nanda Wulandari Evi Bayu Priatno Fadli agus triansyah Fahmi Aditiya Farida Hariani Fathiah Fathiah Febri Milano Febri Milano Sagala Gaby P F Tampubolon Ginta Puspita Ginta Riady Grace Analita Febrina Anak Ampun Grace Anna Maria Sitanggang Hafizuddin Hafizuddin Hafizuddin Hanifah Widiastuti Hera Wati Hesti Sabrina Hidir Efendi Ichsan Dwi Pangga Ichwan, Andri Pratama Indah Monalisa Irene Checilia Sihotang Irma Bonita Simbolon ISMARTAYA Istianto Budhi Raharja Jamaris, Muhamad James Siregar Jonathan Pakpahan Karminto Kelvin Syahdan khafi puddin Khairur Rahmah Azjahra Khusaeri Andesa Komala Ulfa Laras Fitri Aini Hasibuan Lianawati Suwito Listem Wisiska Situmorang Manalu, Yulan Aisah Manfarizah Manfarizah Marhaban Sigalingging Mayangsari, Nindya Meida Perwira Antartika Melky Adiansyah Meyzi Heriyanto Mhd. Shafwan Koto Mudhita Zikkrullah Ritonga Mufti Fathonah M Mufti Fathonah Muvariz Muhammad Hanafi Muhammad Umair Yazid Najha Nawanda Zhurfiy Naufal Abdurrahman Prasetyo Nazwa Arifa Nidia Yuniarsih Nidia Yuninarsih Noorbaya, Siti Nurhaty P. Sari Nurhidayat Nurman Pamungkas Nurul Aisyah Nurul Fadilah Patricia Wanda Patricia Wanda Sianturi Peby Monica Putri Melani Putri Najwa Safitri Radhika Narwastu Rafael Billy Rahmaddeni Rahmaddeni Rangga Restu Prayogo Reindo Febrianto Reyka Triana Yohana Sidabutar Rica Cahya Amalya Riris Amigo Simatupang RM. Riadi RM. Riadi Rosmaidar Rosmaidar Rosmini Kasman Safitri Maya Sari Saidatunur Fauzi Saidin Salmani, Muhammad Salniwati Santi Devi Silalahi Sapto Wiratno Satoto Sastra Sefina Sitanggang Sayekti Harits Suryawan Sepriano Sepriano Sihombing, Humisar Siregar, Ahdiat L Siti Fauziah Siti Sahira Sri Kartikowati Suastiana Anja Kelauri Suharto Suharto Suleha Ecca Sumariaty Br Manurung Surya Lesmana Susi Hendriani Syahreza, Dina Sarah Syahrun, Syahrun Syakur Syakur Tarsisius Susilo Tasya Novi Ardana Tazul Arifin Tuwadi Vina Arnita Wardatul Janah Wowo Rossbandrio Yeftika Mutiara Sianturi Yogantara Yogantara Yunior, Khomeiny