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Sri Purwati, Sri
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Journal : Journal of Information System, Technology and Engineering

 1 
The Influence of Job Stress, Job Boredom, and Technology Accessibility on Cyber-Loafing Behavior in Online Customer Service Employees Sidjabat, Sonya; Purwati, Sri; Nugroho, Judianto Tjahjo; Nawangwulan, Irma M; Karyadi, Haris; Lubis, Fatimah Malini
Journal of Information System, Technology and Engineering Vol. 4 No. 1 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i1.280

Abstract

Online customer support agents need to use internet-based systems because their work requires digital technology which raises their risk of cyber-loafing. The study investigates how technology accessibility affects online customer service workers' cyber-loafing behavior through its interaction with job stress and job boredom. The research used an explanatory design with its quantitative method to investigate the topic. The researchers gathered data through a survey which selected 170 participants using purposive sampling. The researchers conducted multiple linear regression analysis after they had completed data verification and reliability assessment and classical assumption testing. The study results showed that job stress and job boredom together with technology accessibility created a relationship which had a strong impact on cyber-loafing behavior. People in digital workplaces access non-work internet content according to this study because their mental states and workplace conditions determine their online habits. The research establishes a theoretical framework which develops our understanding of employee behavior in digital workplace settings. The study results provide organizations with practical recommendations on how to maintain employee productivity through effective management of their workload and work design and technology implementation.
The Influence of Platform Ease of Use, IT Infrastructure Quality and Digital Training Effectiveness on the Digital Employee Experience of Human Resources Department Employees Sidjabat, Sonya; Purwati, Sri; Anantadjaya, Samuel PD; Nawangwulan, Irma M; Tawil, Muhamad Risal; Sonani, Nia
Journal of Information System, Technology and Engineering Vol. 4 No. 1 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i1.282

Abstract

Organizations need to establish a suitable digital employee experience platform which enables their employees to work effectively while maintaining high productivity levels to achieve their digital transformation goals in Human Resources. This study examines how platform usability and IT system performance and digital training methods together influence the digital work experience of Human Resources Department employees. The researchers used a quantitative research approach that employed an explanatory framework to conduct their investigation. The researchers obtained data by conducting a survey to 160 participants who were selected through purposive sampling. The researchers conducted data analysis through multiple linear regression after they validated and verified reliability and classical assumption testing. The results demonstrated that platform usability together with IT system performance and digital training methods created a positive impact on the digital work experience. The study shows that three elements create an effective digital work environment because users need a system that they can easily operate while technological systems must function reliably and digital training programs must succeed in their execution. The study findings offer organizations practical guidance to create digital HR systems which enhance employee satisfaction and productivity.
Co-Authors Adriansyah Ekaputra Aep Surachman, Aep Agus Rofi’i Agustinus Suradi Ahmad Qurtubi AKHMAD Akhmad Akhmad Alamsyah, Putri Rahmah Almira Ulimaz Anantadjaya, Samuel PD Andari, Nur Indri Juli Anugrah Aditya Budiarsa, Anugrah Aprilia, Fiona Esther Aprilia, Yeni Astuti, Enny Diah Astuti, Sri Riska Aswadi, Dana Bintang Qawiyumatin Wal Isro, Alfian Bintoro, Risal Kartika Budi Utomo, Muhammad Fitri Budiarti, Sinta Chipsy, Anggi Putri Yulia desi aryani Dina Fahma Sari, Dina Fahma Dwi Nugraheni, Diyah Elsje Theodora Maasawet Erna Noor Savitri, Erna Noor Evi Gusliana Evie Palenewen Fatimah Malini Lubis Fitroh, Bagus Andika Frasiska, Adha Hadi Mulyana Henggar Hardiani, Henggar Herliani Herliani Herliani Hikmawati Hikmawati Ibrahim, Mozart Malik Ika Baskara Irma M. Nawangwulan Jailani Jailani Jailani Jamhari Jamhari Jefri Putri Nugraha Kadeni Kadeni, Kadeni Karimah, Aulia Karyadi, Haris Khatimah, Khusnul Khoirunnisa, Afifah Khotimah, Sheryna Nur Krisna Adhitya Wardhana, Krisna Adhitya Krisna Adhytia.W., Krisna Kuniati, Asih Kushariyadi Lucky Mahesa Yahya Lumowa, Sonja V.T Lumowa, Sonja Verra Tinneke Lumowa, Sonja VT M.M. Rambitan, Vandalita Makkadafi, Suparno Putera Makrina Tindangen Mardikawati, Budi Margiyono, Suryanto Masitah - Masitah Masitah Maulana, Arrofi Mayasari, Sri Muhamad Risal Tawil muhammad, muhammad ali Muhsin N Bailusy Mukarromah, Sitti Murdaningrum, Rika Muttaqin, Muhammad 'Azam Nasution, Ruqoyyah Nawangwulan, Irma M Nugrahaeni, Diyah Nugraheni, Febriani Sarwendah Asri Nugroho, Judianto Tjahjo NUNUNG, AI Nuraisa, Oktavia Nurbakti, Rezky Nurfadhila, Salsabila Desvika Nurhayati, Rina Nurkolis Nurkolis, Nurkolis Nurramdani, Ardan Nurriqli, Arifia Nurwijayanti Nuryani Nuryani Oktyajati, Nancy Omegasmara Wahyu Kurnia Yoga Hartono, Rakai Pikat Patra Pertiwi, Triani Putri, Lindari Dewi Rahmawati, Ida Yeni Rajudin, Miftahlia Aufazira Rambitan, Vandalita M. Magdalena Ramli, Akhmad Rifky, Rifky Rina S Soetopo, Rina S Riyanti, Apriani Samsurianto Samsurianto Santosa, Muhammad Hery Sapan, Angellya Kristin Saputra, Apri Prananda Saputri, Alfiyyah Rifda Sari, Selvi Novita Sayyidaturrofi'ah, Wafi Septiana, Renny Serena, Nelda A. Serena, Nelda Anasthasia Sidjabat, Sonya Siti Hawa Soetopo, Rina Soetopo, Rina S Soetopo, Rina Susilowati Sofian, Roza Adnan Solihin, Dewi Agustina Solly Aryza Sonja V. T. Lumowa Sophiyanto wuryan Subandi, Rahman Sudrajat, Deny Sugiyarto Sugiyarto Sukmanawati, Sukmanawati Suryana, Alean Kistiani Hegy Suryani Suryani Susanto Susanto Syamsudin Syamsudin Takasun, Takasun Teguh Pribadi Triadinda, Dexi Turista, Dora Dayu Rahma Tutiliana, Tutiliana Utomo, Panji Wiyo V.T. Lumowa, Sonja Vandalita Maria Magdalena Rambitan Wattimena, Reza Bastari Imran Widiyanti, Tanti Wuryandoko, Santoso Yenia Endriastuty Yudha Pamungkas, Sisko Yullvita Ningrum, Dea Yusup Setiawan, Yusup Zabadi Ferdiansyah, Fairuz Zaenah, Zaenah Zainul Fikri, Muhammad Zakaria Zakaria Zenia Lutfi Kurniawati, Zenia Lutfi