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All Journal Jurnal Harpodon Borneo PASAI Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal SEIKO : Journal of Management & Business EQIEN - JURNAL EKONOMI DAN BISNIS E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis International Journal of Economics Development Research (IJEDR) Jurnal Ilmiah Manajemen Kesatuan Jurnal Aplikasi Manajemen dan Bisnis (JAMB) Journal of Fundamental and Applied Pharmaceutical Science International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Sisfo: Jurnal Ilmiah Sistem Informasi Negotium: Jurnal Ilmu Administrasi Bisnis Visioner & Strategis Management Research and Behavior Journal International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) International Journal of Community Service (IJCS) Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Intelek Dan Cendikiawan Nusantara Jurnal Intelek Insan Cendikia Journal Serambi Engineering (JSE) Journal of Management Journal of Accounting Research, Utility Finance and Digital Assets (JARUDA)
Heriyana Heriyana
Faculty Of Economics And Business, Malikussaleh University
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ANALISIS HUBUNGAN PANJANG BERAT DAN FAKTOR KONDISI IKAN TEMPAKUL (Periopthalmus barbarus) DI KAWASAN KONSERVASI MANGROVE DAN BEKANTAN (KKMB) KOTA TARAKAN Gazali, Salim; Firdaus, Muhammad; Heriyana, Heriyana
Jurnal Harpodon Borneo VOLUME 12 NO. 1 APRIL 2019
Publisher : Fakultas Perikanan Dan Ilmu Kelautan Universitas Borneo Tarakan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (762.982 KB) | DOI: 10.35334/harpodon.v12i1.782

Abstract

Conservation Mangrove and Bekantan Bakantan Mangrove conservation territory in Tarakan East Borneo built as located bakantan conservation and mangrove Education. For more manage grown as tourism destination. Purpose of this research know it analysist relationship between length and weight, and than conditions index of tempakul fishes (Periopthalmus barbarus) at Conservation mangrove and bekantan in Tarakan City.  Researched as long as three months, on September to Desember 2018. This research used descriftif method from research founded tempakul tempakul fishes male and female. Negative allometric performel in factor of condition of tempakul fishes it’s about 0,01-0,49 it showed that bodies of the fishes wash very slim
Optimalisasi Proses Bisnis UMKM Kerajinan Gerabah melalui Sinergi Inovasi Pemasaran dan Manajemen Risiko Terstruktur Jalil, Ivon; Malahayati, Malahayati; Yana, Syaifuddin; Heriyana, Heriyana; Ilyas, Ilyas; Nengsih, Rita
Jurnal Serambi Engineering Vol. 10 No. 1 (2025): Januari 2025
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

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Abstract

This study explores the optimisation of business processes through the synergy of marketing innovation and structured risk management, particularly for small and medium-sized enterprises (SMEs). SMEs often face challenges such as limited resources, market uncertainties and fluctuating raw material prices. By integrating marketing innovation with structured risk management, companies can improve operational efficiency and mitigate potential risks, creating a solid foundation for sustainable growth. Marketing innovation, particularly through digital platforms, enables SMEs to expand their market reach, attract new customers and remain competitive. Meanwhile, structured risk management ensures that innovative strategies are implemented safely and effectively. This synergy not only minimises operational and financial losses, but also enables SMEs to adapt to dynamic market conditions. The study highlights the importance of combining process optimisation with strategic innovation to increase productivity, reduce waste and remain competitive in the modern business environment. By adopting this integrated approach, SMEs can achieve long-term profitability and resilience in a rapidly changing economic landscape.
Customer-Centric Marketing: Building Loyalty through Personalized Experiences Heriyana, Heriyana; Nugrahaningsih , Hartanti; Abdillah , Fatimah
International Journal of Economics Development Research (IJEDR) Vol. 5 No. 5 (2024): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v4i6.6574

Abstract

This study examines the impact of personalized experiences, customer satisfaction, and engagement on customer loyalty among postpaid users of Indosat, one of Indonesia’s leading telecommunications providers. Using a quantitative research design and Smart PLS for analysis, data from 258 respondents reveal that customer engagement is the most significant driver of loyalty, while personalized experiences play a critical role in enhancing customer satisfaction. The study also finds that while satisfaction contributes to loyalty, its effect is less pronounced than engagement, highlighting the importance of creating deeper emotional connections to ensure customer retention. Moreover, the moderating effect of combined satisfaction and engagement on loyalty indicates a potential diminishing return when both variables are maximized simultaneously. These findings suggest that Indosat should adopt a balanced approach that integrates personalized marketing with engagement strategies to foster long-term customer loyalty in a highly competitive market. The study contributes to the literature on customer-centric marketing by emphasizing the need for tailored and engaging customer experiences in the telecommunications sector.
The Influence of Emotional Branding and Online Community Support on Brand Loyalty Mediated by Consumer Value Perceptions Abdillah, Fatimah; Heriyana, Heriyana; Hartati, Bella
SEIKO : Journal of Management & Business Vol 6, No 2.1 (2023)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i2.6127

Abstract

This research investigates the complex dynamics of brand loyalty within the organizational framework of PT Bandung Indah Gemilang. It examines the interplay between emotional branding, online community support, consumer value perceptions, and brand loyalty among employees. The research reveals that emotional branding significantly influences brand loyalty directly and indirectly through consumer value perceptions. Conversely, online community support has a direct impact on brand loyalty, but its influence is not significantly mediated by consumer value perceptions. These nuanced findings highlight the importance of tailored strategies in optimizing emotional connections and online community engagement to foster brand loyalty within the workforce. The study offers practical insights for organizational practitioners aiming to enhance employee commitment and brand allegiance through refined approaches to emotional branding and online community support. Keywords: Emotional Branding, Online Community Support, Brand Loyalty, Consumer Value Perceptions
Community Empowerment Through Non-Formal Education: An Analysis of Community Service Programs in Village A Solehuddin, Moh; Faliza, Nur; Fahrizal, Effan; Heriyana, Heriyana; Yani, Ahmad
International Journal of Community Service (IJCS) Vol. 4 No. 1 (2025): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijcs.v4i1.772

Abstract

This qualitative study examines the impact of non-formal education (NFE) in empowering rural communities by analyzing a community service program in Village A, Indonesia. Using in-depth interviews, participant observation, and documentation, the research explores how NFE initiatives-such as vocational training, literacy classes, and entrepreneurship workshops-contribute to community development. Findings indicate that NFE programs significantly enhance participants’ skills, economic independence, and social cohesion. Women and youth, in particular, benefit from increased opportunities for self-employment and active participation in community affairs. The study also identifies several challenges, including limited resources, insufficient facilitator capacity, and fluctuating motivation among participants, which hinder program sustainability. Despite these obstacles, the research highlights the importance of participatory approaches, local relevance, and strong collaboration between facilitators and community members in achieving empowerment outcomes. The integration of local wisdom and the potential use of digital tools are suggested as strategies to improve program adaptability and reach. Overall, this study concludes that non-formal education, when contextually tailored and well-facilitated, plays a vital role in fostering sustainable community empowerment in rural Indonesia. Recommendations include enhancing resource allocation, investing in facilitator training, and leveraging technology to support and expand NFE initiatives. This research contributes to the understanding of effective community empowerment strategies and provides practical insights for policymakers, educators, and development practitioners working in similar contexts.
THE INFLUENCE OF SERVICE QUALITY, PRODUCT INNOVATION, AND LOCATION ON CUSTOMER SATISFACTION AT KING FRIED CHICKEN IN LHOKSEUMAWE CITY Aina Shakila; Jullimursyida Jullimursyida; Heriyana Heriyana; Rahmaniar Rahmaniar
Jurnal Intelek Dan Cendikiawan Nusantara Vol. 2 No. 3 (2025): JUNI-JULI 2025
Publisher : PT. Intelek Cendikiawan Nusantara

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Abstract

The globalization era has driven significant changes in people's lifestyles, including the growing interest in fast food. King Fried Chicken, as a local culinary business, faces the challenge of fulfilling customer satisfaction amid intense competition. This study aims to analyze the influence of service quality, product innovation, and location on customer satisfaction at King Fried Chicken in Lhokseumawe City. This research employs a quantitative approach using a survey method involving 126 respondents and is analyzed through multiple linear regression with the assistance of SPSS. The results indicate that all three independent variablesservice quality, product innovation, and locationhave a positive and significant effect on customer satisfaction. Fast and friendly service, attractive menu innovations, and a strategic location have proven to be important factors in shaping customers’ positive perceptions. The conclusion of this study suggests that management should continue improving service quality, updating products creatively, and maintaining easily accessible business locations to strengthen customer loyalty and enhance business competitiveness..
The Influence of Product Quality, Product Design and Price on Vario Motorcycle Purchasing Decisions among Consumers in Lhokseumawe City Aisa Putri Ariska; Rahmaniar Rahmaniar; Rusydi Abubakar; Heriyana Heriyana
Jurnal Intelek Insan Cendikia Vol. 2 No. 7 (2025): JULI 2025
Publisher : PT. Intelek Cendikiawan Nusantara

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Abstract

This research aims to determine the influence of product quality, product design and price on decisions about product quality, product design and purchase price for Vario motorbikes among consumers in Lhokseumawe City. The research method used is a quantitative method with multiple linear regression analysis techniques. The research results show that it significantly influences the decision to purchase a Vario motorbike. These findings show the importance of companies maintaining product quality, developing unique designs and setting appropriate prices in order to increase consumer buying interest, especially among the people of Lhokseumawe.
PENGARUH DIGITAL MARKETING DAN KUALITAS LAYANAN QRIS DALAM MENINGKATKAN KEPUASAN NASABAH PENGGUNA BYOND Sarah Akila; Mariyudi Mariyudi; Heriyana Heriyana; Chalirafi Chalirafi
Jurnal Intelek Insan Cendikia Vol. 2 No. 7 (2025): JULI 2025
Publisher : PT. Intelek Cendikiawan Nusantara

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh digital marketing dan kualitas layanan QRIS terhadap kepuasan nasabah pengguna BYOND. Metode pengambilan sampel menggunakan Non-Probability Sampling dengan Teknik pengambilan sampel Purposive Sampling. Penelitian ini menggunakan data primer yang diperoleh dengan menyebarkan kuesioner atau angket secara langsung, wawancara serta dokumentasi dan data sekunder terkait dengan penelitian diperoleh dari instansi terkait yaitu Fakultas Ekonomi dan Bisnis Universitas Malikussaleh. Sampel pada penelitian ini adalah 105 Responden. Penelitian ini menggunakan pendekatan kuantitatif dengan analisis regresi linear berganda menggunakan software SPSS (Statistikal Package for the Social Sciences) versi 26.0 untuk melihat pengaruh variabel independen terhadap variabel dependen. Hasil penelitian secara parsial menunjukkan bahwa digital marketing berpengaruh positif dan signifikan terhadap kepuasan nasabah secara statistik t hitung > t tabel (3,589 >1,98350) dengan tingkat signifikansi 0,001<0,05 dan kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan nasabah secara statistik t hitung > t tabel (4,364>1,98350) dengan tingkat sigifikan 0,000<0,05. Digital marketing dan kualitas layanan QRIS sama-sama berpengaruh positif dan signifikan terhadap kepuasan nasabah pengguna BYOND dikalangan mahasiswa/i Fakultas Ekonomi dan Bisnis Universitas Malikussaleh.
EFFECT OF PRODUCT QUALITY, PROMOTION, AND BRAND IMAGE BRAND TRUSTON THE PURCHASE DECISION TOYOTA AVANZA IN CITY COMMUNITIES Muhammad Furqan; Mariyudi; T.Edyansyah; Heriyana
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 2 No. 4 (2023): MARCH
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v2i4.150

Abstract

This study aims to determine the effect of product quality, promotion, Brand Image and Brand Trust on purchasing decisions for Toyota cars (a case study of the Toyota Avanza in Lhokseumawe City Communities). The research method in preparing this thesis uses quantitative research methods. The sampling method uses a non-probability sampling method, because the population studied is infinite (a population whose number and identity of population members is unknown). The results of the conclusion obtained that. The product quality variable concludes that Ho1 is rejected and Ha1 is accepted, so it is in accordance with the decision that the variable X1 has no effect on the Toyota Avanza Car Purchase Decision for the Community in Lhokseumawe City, while for the promotion variable, Brand Image and Brand Trust partially affect purchase decisions.
THE INFLUENCE OF TRUST, COMMITMENT AND COMMUNICATION ON CUSTOMER RETENTION FOR SUPERMI PRODUCTS IN LHOKSEUMAWE CITY Wirdatul Ahya; Heriyana; Adnan; Hamdiah
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 3 No. 2 (2024): JANUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v3i2.349

Abstract

This problem has become a problem in marketing activities which are currently intensively competing in the food industry. and resulting in increasingly strong business competition. Many companies compete to attract consumer attention from competitors with the aim of maintaining and increasing company sales. Many companies compete with each other to win the first position in the position of Best Brand in the Food Industry. One food product that currently has quite good marketing potential is instant noodles. Indofood is one of the Instant Noodle market segments which has been known since 1968 with its product Supermie. However, the development of instant noodles increased and competition was very sharp, causing Supermi products to experience a decline, especially after the launch of Mie Sedap by the Wings Group. The aim of this research is to analyze and determine the influence of trust, commitment and communication on customer retention in Lhokseumawe City. This type of research is quantitative research with a consumer population in Lhokseumawe City. Respondents totaled 120 people, taken using purposive sampling technique. The data source comes from primary data obtained through distributing questionnaires. The data analysis techniques used are descriptive analysis methods and multiple linear regression analysis, classical assumption tests, instrument tests (validity and reliability), hypothesis tests and coefficients of determination as well as correlation tests and analyzed with the help of the SPSS version 26 application program. The results of the research show that in general Simultaneous trust and commitment have a positive and significant effect on customer retention for Supermie products in Lhokseumawe City. Meanwhile, partially the communication variable does not have a significant influence on customer retention. However, the variables of trust and commitment have a significant influence on customer retention for supermie products in Lhokseumawe City.
Co-Authors ., Samsul Bahri Abdillah , Fatimah Adinda Surgana Adnan Adnan Adnan ahmad yani Aina Shakila Aisa Putri Ariska Andita Andita Andri Ani Nur Andrian, Risa Anwar Ariana Hasibuan Bahri, Halida Chalirafi, Chalirafi Dara Shifa Darmawati Dian Pertiwi Erlina, Neti Fahrizal, Effan Faizah Syihab Farah Aidilla Farah Aidilla Fatimah Abdillah Fikri Gazali Lubis Fitrah Rahmadhani Gazali Salim Haidar Khawarizmi Hamdiah Hamdiah Hamdiah Hamdiah Hamdiah Hartati, Bella Hendri Setiadi Ikramuddin, Ikramuddin Ilyas Ilyas Intan Syafriani Irvan Iskandarsyah Jalil, Ivon Jullimursyida Khairina Khairina AR Kristofer Manalu Lizan, Saiful M Maimanah M. Subhan Maisyura Maisyura Malahayati Malahayati Manhasa Hira Nur'Asyi AL Utary Mariyudi Mariyudi Mariyudi Mariyudi Maryudi Masrifah, Ifah Melly Wahyundari Miftahul Jannah Mita Darmayanti Moch Heikal Mohd. Heikal MUCHSIN Muchsin Muchsin Muhammad Al Hafis Muhammad Fadli Hasballah Muhammad Firdaus Muhammad Furqan Muhammad Hayani Muhammad Nazar Muhammad Roni Mulyanur Mulyanur Munandar Nadia Fajri Naufal Bachri, Naufal Nazifa Hafiza Neti Erlina Nita Rusdiana S.Farm., M.Sc, Apt Nugrahaningsih , Hartanti Nur Faliza Nurainun Nurainun Nurainun Nurainun Nurainun Nurainun, Nurainun Nurainun Nurlaili Nurlaili Putri Mellita Sari, Cut Qurrata A'yun Rabiatul Auliza Rahmaniar Rahmaniar Rahmaniar Rasyimah Rasyimah Rasyimah, Rasyimah Rekno Sulandjari Rini Maulinda Rita Nengsih Rizkan Roro Shafira Rizka Amelia Rully Alamsyah, Rully rumbiati rumbiati Rusydi Rusydi Abubakar Rusydi Abubakar Rusydi Rusydi Rusydi Rusydi Sabitah Fina Sabrina Luvita Safrida, Safrida Safrida Saiful Lizan Samsul Bahri Sapna Biby Sarah Akila Sari Yulis Terfiadi Sari Yunus Siregar, Widyana Verawaty Siti Maimunah Siti Maimunah solehuddin, Moh Syafruddin Chan Syamsul Bahri Syamsul Bahri T. Edyansyah, T. Edyansyah Tasya Ema Dwiyana Teuku Zulkarnaen Ulan Tari Vena Mauliza Wahyu Hidayat Harahap Wirdatul Ahya Yana, Syaifuddin Yayang Tiara Yuliana Wardana Yusniar Yusniar Yusniar Yusniar Yusniar Yusniar* Yusniar, Yusniar Zahara Fonna Zenith Putri Dewiyanti Zulfan