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All Journal Ekuitas: Jurnal Pendidikan Ekonomi Jurnal Plans : Penelitian Ilmu Manajemen dan Bisnis Publikauma : Jurnal Administrasi Publik Universitas Medan Area Cetta: Jurnal Ilmu Pendidikan IKRA-ITH EKONOMIKA Jurnal Abdi Insani Paulus Journal of Accounting (PJA) Pelita Masyarakat VALUE: Jurnal Ilmiah Akuntansi, Keuangan dan Bisnis Jurnal Arastirma Jurnal Nasional Holistic Science Jurnal Ekonomi dan Bisnis GROWTH (JEBG) Outline Journal of Management and Accounting Benefit : Journal of Bussiness, Economics, and Finance Journal of Management Accounting, Tax and Production SCHOULID: Indonesian Journal of School Counseling Neraca Manajemen, Akuntansi, dan Ekonomi Journal of International Multidisciplinary Research Jurnal Ekonomi, Akuntansi dan Perpajakan Holistik Analisis Nexus Ekuitas Jurnal Pnedidikan Ekonomi Jurnal Intelek Insan Cendikia Economic: Journal Economic and Business Journal of Multidisciplinary Inquiry in Science, Technology and Educational Research Jurnal Manajemen Bisnis Digital Terkini Jurnal Ekonomi, Manajemen, Akuntansi PESHUM
Siregar, Zulkarnain
Universitas Negeri Medan
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Public Health Social Sciences Other

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Analisis Kualitas Produk Dan Service Excellence Terhadap Kepuasan Pelanggan Di Toko Pakaian Kevin MMTC Berta Lipaini Manullang; Erika Ferawati Situmorang; Nadiva Adista Yulia Putri; Zulkarnain Siregar; Imamul Khaira
Journal of International Multidisciplinary Research Vol. 2 No. 6 (2024): Juni 2024
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/dd3std18

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas produk dan service excellence terhadap kepuasan pelanggan di Toko Pakaian Kevin MMTC. Dengan menggunakan metode penelitian kualitatif, penelitian ini mengeksplorasi pengalaman dan persepsi pelanggan mengenai kualitas produk dan layanan yang diberikan. Data dikumpulkan melalui wawancara mendalam dengan pelanggan serta observasi langsung di toko. Hasil penelitian menunjukkan bahwa baik kualitas produk maupun service excellence memiliki peran signifikan dalam meningkatkan kepuasan pelanggan.
Analysis of Service Quality and Customer Satisfaction on Customer Loyalty Ihdina Gustina; Dedy Lazuardi; Zulkarnain Siregar
Outline Journal of Management and Accounting Vol. 2 No. 1 (2023): June
Publisher : Outline Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61730/ojma.v2i1.129

Abstract

This study aims to determine the effect of Service Quality on Customer Loyalty at Jhon Electro, to determine the effect of Customer Satisfaction on Customer Loyalty at Jhon Electro, to determine the effect of Service Quality and Customer Satisfaction on Customer Loyalty at Jhon Electro. The research population that will be used in the study are all customers who made purchases at the company during the 2020 period as many as 173 customers. By using the Slovin formula with an error rate of 5%, the total sample size is 121 respondents. The results showed that Service Quality and Customer Satisfaction partially had a positive and significant effect on Jhon Electro's customer loyalty. The results showed that Service Quality and Customer Satisfaction simultaneously had a positive and significant effect on Jhon Electro's customer loyalty. The results of this study are supported by the value of R square (R2) which means that Service Quality and Customer Satisfaction have an influence on Customer Loyalty. While the rest is influenced by other factors that come from outside this research model such as price discounts, advertising, customer behavior, price, location and other variables.
Pengembangan Media Pembelajaran Ekonomi dengan Pendekatan Contextual Teaching and Learning Berbasis Google Sites di Moderasi Literasi Digital untuk Meningkatkan Hasil Belajar Siswa Kelas XI IPS SMA Swasta ST Ignasius Medan T.P 2023/2024 Ginting, Esti Julianita; Nugrahadi, Eko Wahyu; Siregar, Zulkarnain
Cetta: Jurnal Ilmu Pendidikan Vol 7 No 3 (2024)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/cetta.v7i3.3378

Abstract

The limited digital media available is one of the obstacles in maximizing the learning process. Based on initial observations, researchers found that there were problems with the academic performance of Medan High School Class This research aims to develop media in digital form based on CTL with digital literacy level as a moderating variable to improve economic learning outcomes at Santo Ignasius High School Medan Class XI IPS 1. This research uses a more general learning design model, namely the ADDIE model. This development model has five stages, namely: Analysis, Design, Development, Implementation and Evaluation (ADDIE). This research was carried out at SMA Santo Ignasius Medan with a population of 36 students. Based on the feasibility validation test for CTL-based digital media carried out by experts, the average result was 86.13% with a very feasible category. The post-test score obtained by the experimental class which was processed with the developed CTL-based digital media was an average of 89.59, while the post-test score for the control class obtained a school average of 86.56. Therefore, it can be concluded that the digital media developed based on CTL is effectively applied to improve the learning outcomes of class XI IPS 1 SMA Santo Ignasius Medan to be applied to classroom learning.
Pengaruh Layanan Food Delivery Pada Aplikasi Gojek Terhadap Keputusan Pembelian Pada Mahasiswa Universitas Negeri Medan Imamul Khaira; Zulkarnain Siregar; Hasiandra Simanjuntak; Putri Sandrina Sitompul
Jurnal Ekonomi, Akuntansi, dan Perpajakan Vol. 1 No. 3 (2024): Agustus: Jurnal Ekonomi, Akuntansi, dan Perpajakan (JEAP)
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jeap.v1i3.181

Abstract

This research aims to determine the effect of food delivery on the Gojek application on purchasing decisions. This research explains whether food delivery services will influence purchasing decisions and increase buyer loyalty. In this research, we use simple regression analysis to show how influential variable x on variable y where before carrying out the analysis we carried out several tests such as normality, linearity and correlation tests to ensure our data was valid or not. From the results of the research it shows that there is an influence of Gojek food delivery services on purchasing decisions which from the analysis we carried out shows that the existence of food delivery services helps consumers in purchasing food. The conclusion we can draw is that variable of the large number of consumers who use the Gojek application to buy food due to discount time factors, etc
STUDI KUALITATIF TENTANG KEPUASAN PELANGGAN PADA UMKM KERIPIK KENTANG ALEZA MEDAN Zulkarnain Siregar; Imamul khaira; Maceru Edwardo Hutagaol; Tesalonika Simalango; Rika Marsulina Pandiangan
Holistik Analisis Nexus Vol. 1 No. 6 (2024): Juni 2024
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/hjz26c32

Abstract

Penelitian ini bertujuan untuk mengeksplorasi tingkat kepuasan pelanggan terhadap produk keripik kentang dari Usaha Mikro Kecil Menengah (UMKM) Aleza di Medan. Dalam konteks bisnis UMKM, pemahaman faktor-faktor yang memengaruhi kepuasan pelanggan menjadi krusial untuk meningkatkan kualitas layanan dan memperkuat hubungan dengan pelanggan. Metode penelitian yang digunakan adalah kualitatif dengan pendekatan studi kasus. Data dikumpulkan melalui wawancara mendalam dengan responden yang merupakan pelanggan tetap UMKM Aleza. Wawancara dilakukan untuk mengeksplorasi aspek-aspek seperti kualitas produk, harga, pelayanan, dan pengalaman keseluruhan yang mempengaruhi kepuasan pelanggan. Hasil analisis menunjukkan bahwa faktor-faktor seperti kualitas produk, variasi rasa, kemasan, pelayanan pelanggan, harga, dan kemudahan akses melalui layanan online sangat memengaruhi kepuasan pelanggan. Mayoritas responden menyatakan kepuasan dengan kualitas dan variasi produk yang ditawarkan oleh Aleza, meskipun beberapa mencatat adanya area yang memerlukan perbaikan, seperti kapasitas produksi, waktu pengiriman, dan konsistensi kualitas pelayanan. Penelitian ini menyoroti pentingnya UMKM dalam memahami preferensi dan ekspektasi pelanggan untuk meningkatkan kepuasan dan loyalitas pelanggan. Dengan mengidentifikasi faktor-faktor yang mempengaruhi kepuasan pelanggan dan area yang memerlukan perbaikan, UMKM Aleza dapat meningkatkan layanannya dan memenuhi ekspektasi pelanggan secara lebih efektif. Implikasi dari penelitian ini adalah bahwa UMKM perlu terus berinovasi dan beradaptasi untuk mempertahankan posisinya dalam pasar yang kompetitif.
The Influence of Social Media on Increasing Sales of MSMEs (Case Study of MSMEs in Tanjung Morawa) Sinaga, Mulyati Patresia; Kabeakan, Siat Putri; Damanik, Yogi Prasetya; Khaira, Imamul; Siregar, Zulkarnain
Economic: Journal Economic and Business Vol. 3 No. 3 (2024): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v3i3.582

Abstract

Sales increase is the process of increasing the number of products or services sold by a company or individual in a certain time period. The goal is to increase revenue and profitability. Increased sales can be achieved through various strategies, including more effective marketing, improving product or service quality, expansion market, increasing distribution, improving customer service, and so on. The aim of this research is to determine the magnitude of the influence of social media on increasing sales of MSMEs in Tanjung Morawa. The results of this research show that social media has a positive and significant effect on increasing sales of MSMEs in Tanjung Morawa. The magnitude of the influence can be seen from the large value of the coefficient of determination (R square of 61.5%.)
The Influence of E-Commerce Features on Purchasing Decisions (Case Study on Management Department Students, Faculty of Economics, State University of Medan) Manik, Enjelia; Wahyuni, Futri; Manurung, Grace Silvia; Khaira, Imamul; Siregar, Zulkarnain
Economic: Journal Economic and Business Vol. 3 No. 2 (2024): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v3i2.614

Abstract

This research was conducted with the aim of finding out how much influence e-commerce has on purchasing decisions among students majoring in management at the Faculty of Economics, Medan State University. The method used in this research is a quantitative method, with data analysis techniques using simple linear regression analysis. The data used is a questionnaire. The research results show that E-commerce features partially have a significant effect on purchasing decisions. Hypothesis testing shows that there is an influence of e-commerce on purchasing decisions among students majoring in management, Faculty of Economics, Medan State University. The value of the equation Y = 8.940(?) +0.686 (X) + e. The coefficient of determination R Square value of 0.162 means that e-commerce features influence purchasing decisions by 16.2%, while the remaining 83.8% is influenced by other factors.
The Influence of Product Quality on Purchase Interest of Mie Gacoan Pancing among Management Students at Medan State University Panjaitan, Rona A. P.; Lubis, Muthiah Balqis; Jannah, Raihanatul; Fazira, Laila Erra; Siregar, Zulkarnain; Khaira, Imamul
Economic: Journal Economic and Business Vol. 3 No. 2 (2024): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v3i2.615

Abstract

Business competition in the current era is increasingly fierce in the food business sector, companies are constantly required to survive and continue to excel in the competition. Purchase interest is one of the factors that influences a company to gain profits and survive. The object of this research is Mie Gacoan Pancing (Medan). Mie Gacoan is a spicy noodle restaurant that is popular and widely known among the public today, especially among young people. This research aims to analyze product quality on purchasing interest among Mie Gacoan consumers. This is because the noodles produced have a distinctive and spicy taste so that young people are interested in trying and consuming them. The method used in this research is a quantitative descriptive method with primary data types. In this study, the population that the researchers used was UNIMED students. Meanwhile, the sample used in this research was 30 UNIMED students who had consumed Gacoan Noodles and were willing to fill out the questionnaire provided by the researchers. The technique for taking data analysis uses the questionnaire method and then the results are processed using the SPSS application program. The results of this research state that product quality influences consumers' buying interest in Mie Gacoan Pancing (Medan).
Analysis of the Influence of Fintech on the Development of Clothing MSMEs in the Medan Petisah Market Haikal, Muhammad; Munthe, Yeyen Aprilia; S, Khawarizmi Annadi; Siregar, Zulkarnain; Khaira, Imamul
Economic: Journal Economic and Business Vol. 3 No. 3 (2024): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v3i3.622

Abstract

The research will focus on the impact of Fintech in developing clothing SMEs at Petisah Market. The primary data used in this research will come from observations and interviews conducted directly in the field with participating informants. This study aims to analyze the impact of Fintech on payment processes, sales channel diversification, access to financing, and financial management in the context of clothing SMEs at Petisah Market. By gaining a deeper understanding of the impact of Fintech, it is expected that SMEs can utilize it optimally to grow and advance their businesses. Through this research, stakeholders, such as clothing SMEs at Petisah Market, the government, and financial institutions, are expected to gain useful insights into the potential and benefits of Fintech and the extent to which it can contribute to addressing challenges and promoting the development of SMEs in the clothing industry
The Influence of Brand Awareness and Brand Image on ASUS Laptop Purchasing Decisions of Management Students at Medan State University Simanjuntak, Stephen; Marpaung, Jeremy Partogi; Simalango, Nora Florentina; Tarigan, Nimia Eliani Br; Sitindaon , Natanael; Siregar, Zulkarnain
Economic: Journal Economic and Business Vol. 2 No. 3 (2023): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v2i3.683

Abstract

Asus branded laptops have played a significant role among students. As the most widely used laptop brand by Indonesian consumers, a survey by the Katadata Insight Center (KIC) 2023 showed that 23.3% of respondents used Asus brand laptops in the last year. The type of research used in this research is quantitative research. The sample was used by 32 consumer respondents who purchased the Asus brand laptop. The test results showed that brand awareness did not have a significant influence on ASUS laptop purchasing decisions among the students of State University of Medan Management. The test result of the brand image hypothesis on Asus laptop purchase decisions showed an interesting finding. The brand image test results have a positive and significant impact on the purchase decision of Asus laptops. The results of the hypothetical test showed the brand Awareness does not significantly influence the purchase decisions of ASUS laptops among the student of State College of Medan. However, the interesting results also found that brand image has a positive, significant effect on the purchasing decision of the laptop ASUS. Brand awareness is not always a major determinant in purchasing decisions, especially in specific market segments such as students. Therefore, marketing strategies need to be more holistic and integrated with a focus not only on brand awareness but also on other factors relevant to consumer needs and preferences.
Co-Authors Agung Suharyanto Agustina Nainggolan Ahmad Zacky Nasution Al Faiz, Al Ana Rahmi Ananda Amelia Anastasya S, Aisyah Afifah Anggreni Atmei Lubis Anita Br Saragih Aprilia Putri Liany Arta Yesaro Sinaga Berta Lipaini Manullang Boy Luisfigo Sinaga Christina Cessa Febyola Harianja Damanik, Yogi Prasetya Dedy Husrizal Syah, Dedy Husrizal Dedy Lazuardi Desi Melyanti br.Tarigan Dina Aulia Dina Rahmatul Hasanah Dwi Budiwiwaramulja Eko Wahyu Nugrahadi Elfi Damayanti Enjelina Lumbanraja Erika Ferawati Situmorang Fadila Saragi Fadilla, Siti Fahyed, Fadhil Al Fazira, Laila Erra Fitri, Anisa Ginting, Esti Julianita Ginting, Lukas Destria Putra Gita Kusuma Dewi Harahap Hamzah Isfahani Harahap, Andhika Ferdiansyah Haryadi - Hasiandra Simanjuntak Hasibuan, Ibnu Hafizh Hodriani Hodriani Hotma Liana Siagian Hutasuhut, Saidun Hutauruk, Naomi Ibnu Hafizh Hasibuan Ihdina Gustina Imamul Khaira Indah Permatasari Tambunan Isfahani, Hamzah Jannah, Raihanatul Jenny Lamlam Sihaloho Jizdan Ramadan Julian, T. Rendy Junaidi Junaidi Kabeakan, Siat Putri Khairani, Disa Khairiyah, Najmah Khairunnisa Khairunnisa Kharisma Nurbani Kodratullah, Muhammad Lintar Lingga, Nia Febriani Lubis, Muthiah Balqis Maceru Edwardo Hutagaol Malau, Grace Manik, Enjelia Manurung, Grace Silvia Marisa Angelica Marpaung, Jeremy Partogi Marsela Natalie Hutapea Maya Martiza Sari Mijy Swandi Tanjung Muhammad Haikal Munthe, Yeyen Aprilia Mutmainnah, Sri Nadila Putri Nadiva Adista Yulia Putri Nia Febriani Lingga Nitasari Lasma Uhur Sidebang Nur Julaiha Nurmala Berutu Nurul Habibah, Nurul Nutiwati Hulu Olsen Hildan Panjaitan, Rona A. P. Putri Salma Dinna Putri Sandrina Sitompul Putri Suci Yasa Putri, Nada Deliza Rahman, Haikal Rahmi, Anna Regina Emeninta br.Tarigan Rika Marsulina Pandiangan Rinalia Fauziah Br Manik Rizkillah, Ridho Rizky Idaman Telaumbanua Rizky Ramadhan Rosi Dearan S Lingga Ruly Manuel Nainggolan S, Khawarizmi Annadi Saidun Hutasuhut Saragih, Sindy Aliffiyah Septelina Purba Sianipar, Rosdintan Maria Melani Sianturi , Reni Marlina Silalahi, Samuel Barita Simalango, Nora Florentina Simanjuntak, Julius Wisesha Simanjuntak, Stephen Sinaga, Mhd. Fadillah Ilham Sinaga, Mulyati Patresia Sindi br.Sembiring Siregar, Nadhira Zahra Siregar, Susanti Sitindaon , Natanael Syafika, Syafika Syarifah Khalisa Adilla Tarigan, Nimia Eliani Br Tesalonika Simalango Tobing, David Lumban Wahyuni, Futri Wan Nova Listia Wan Ridha Khairuna Wanda Ariza Wiflihani Wiflihani