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All Journal Jurnal Pendidikan Akuntansi (JPAK) Jurnal Minds: Manajemen Ide dan Inspirasi JBTI : Jurnal Bisnis : Teori dan Implementasi Jurnal Manajemen Pelayanan Publik AKRUAL: Jurnal Akuntansi Jurnal Manajemen Indonesia Jurnal Ilmiah Universitas Batanghari Jambi IJBE (Integrated Journal of Business and Economics) Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan International Journal of Social Science and Business JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Jurnal Investasi JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Zona Manajemen: Program Studi Magister Sains Manajemen Universitas Batam International Journal of Environmental, Sustainability, and Social Science Yumary: Jurnal Pengabdian kepada Masyarakat Bahtera Inovasi Studi Ilmu Manajemen dan Organisasi International Journal of Educational Review, Law And Social Sciences (IJERLAS) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Akuntansi AKUNESA Journal of Governance and Accountability Studies Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam Jurnal Pengabdian Ibnu Sina Business and Investment Review Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah International Journal of Industrial Engineering, Technology & Operations Management Journal of Multidisciplinary Academic Business Studies
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Pengaruh Pengetahuan, Kompensasi dan Komitmen Organisasi terhadap Kinerja Anggota DPRD se-Provinsi Kepulauan Riau dengan Motivasi Kerja sebagai Variabel Intervening Respationo, Soerya; Indrayani, Indrayani; Satriawan, Bambang
Jurnal Ilmiah Universitas Batanghari Jambi Vol 25, No 1 (2025): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v25i1.4663

Abstract

This research aims to determine whether there is a direct influence of knowledge, compensation, organizational commitment and work motivation on performance and a direct influence of knowledge, compensation and organizational commitment on work motivation. As well as the indirect influence of knowledge, compensation, organizational commitment on performance through work motivation. The samples from this research were members of the Riau Islands Provincial Council. A total of 152 questionnaires were distributed and all were returned, using a probability sampling technique. The results of the research can be concluded that the variables, knowledge and organizational commitment have a significant positive direct effect on performance. Meanwhile, compensation and work motivation variables have a positive and insignificant direct effect on performance. The indirect effect of the knowledge variable, compensation on performance through work motivation has a significant positive effect and organizational commitment on performance through work motivation has an insignificant effect. The coefficient of determination R square adjusted for knowledge, compensation, organizational commitment and work motivation on performance is 0.200 and knowledge, compensation, organizational commitment and work motivation is 0.272
Determinasi Lingkungan Kerja, Disiplin Kerja, Budaya Kerja dan Motivasi Kerja Terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Intervening pada Divisi Sales PT. Link Net. Tbk Wahyu, Purnomo; Wibisono, Chablullah; Satriawan, Bambang
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 2 (2024): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i2.4672

Abstract

This research aims to analyze the influence of the work environment, work discipline, work culture and work motivation on employee performance with job satisfaction as an intervening variable in the Sales Division at PT. NetLink. Tbk. The research method used is a combined research method which is a research method between quantitative methods and qualitative methods to be used together in a research activity. The population in this study were employees of the Sales Division of PT. NetLink. Tbk which is spread throughout Indonesia with a total number of 960 people, while the number of samples in this study was 282 people, the questionnaire was distributed via the Google Form link with an estimated data collection for one month, after the data was collected it was then processed and analyzed further using using smartPLS 3.0 SEM (Partial Least Square-Structural Equation Modeling) software. The results of hypothesis testing on all independent variables show that work discipline, work culture, work motivation and work motivation have a significant effect on job satisfaction. Meanwhile, the work environment, job satisfaction, work discipline and work culture have no significant effect on employee performance. Furthermore, in this research, job satisfaction does not intervene in the influence of the work environment, work discipline, work culture and work motivation on employee performance.
EFEK KUALITAS PELAYANAN, HARGA DAN PROMOSI TERHADAP KEPUASAN PELANGGAN PT. TRANS PANORAMA WISATA Rumapea, Anggi; Satriawan, Bambang
Zona Manajerial: Program Studi Manajemen (S1) Vol 9 No 3 (2019): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (489.044 KB) | DOI: 10.37776/zm.v7i2.68

Abstract

Business competition in services is very competitive, especially services of Tour and Travel. Finally, these services businesses competing to attract customers using the services of Tour and Travel respectively. This study aims to identify and analyze the influence of service quality, price, and promotion of the service user satisfaction PT. Trans Travel, the sample size of the sample used in the study was 86 customer respondents. The analytical tool used in this research is simple regression analysis as well as a means of data collection questionnaire respondents. Based on the resulting value of R Square of 0.961 and the value of Adjusted R Square of 0.959 - 95.9% means that customer satisfaction can be explained by the quality of service, price and promotion by 95.9%. While the remaining 4.1% can be explained by other factors. The results of this study indicate that there is significant influence of the variable quality of service to customer satisfaction PT service user. Trans Travel.
WORK ENVIRONMENTAL DETERMINATION OF WORK AND CULTURE COMMITMENT TO WORK ON WORK SAFETY THROUGH WORK MOTIVATION IN THE BUSINESS AGENCY BANDAR UDARA HANG NADIM BATAM Soepriono, Bambang; Wibisono, Chablullah; Satriawan, Bambang
Zona Manajerial: Program Studi Manajemen (S1) Vol 9 No 2 (2019): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (304.462 KB) | DOI: 10.37776/zm.v9i2.215

Abstract

In this study, researchers used respondents' data, such as gender, age and duration of work of respondents to be able to provide information about the characteristics of respondents. Where from the questionnaire distributed as many as 150 questionnaires. Data analysis with parametric and non parametric statistics using SEM-PLS (Structural Equation Modeling-Partial Least Square) regarding research variables, instrument test, normality test, hypothesis test, and discussion of the results of hypothesis testing and Path Path Analysis. This study uses path analysis (path analysis) to test the pattern of relationships that reveal the influence of variables or a set of variables on other variables, both direct influence and indirect influence. The results of the study are as follows: The effect of the X3 variable on X4 has a P-Values value of 0,000 <0,05, so it can be stated that the influence between X3 and X4 is significant. The effect of the X3 variable on Y has a P-Values value of 0.011> 0.05, so it can be stated that the effect between X3 on Y is significant. The effect of the X4 variable on Y has a P-Values value of 0.028> 0.05, so it can be stated that the influence between X4 on Y is significant. The effect of X1 on X4 has a P-Values value of 0.029 <0.05, so it can be stated that the influence between X1 to X4 is significant. The influence of X1 on Y has a P-Values value of 0.010> 0.05, so it can be stated that the influence between X1 and Y is significant. The effect of the X2 variable on X4 has a P-Values value of 0.001 <0.05, so it can be stated that the effect between X2 on X4 is significant. The effect of the X2 variable on Y has a P-Values value of 0.026 <0.05, so it can be stated that the effect of X2 on Y is significant. 
The Effect Of Service Quality, Customer Values, And Customer Relationship Management (Crm) On Customer Loyalty At Jne Express Plamo Garden Ananda, Defi; Satriawan, Bambang; Windayati, Diana Titik
Zona Manajerial: Program Studi Manajemen (S1) Vol 11 No 2 (2021): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (724.572 KB)

Abstract

This study aims to determine the effect of service quality, customer value, and Customer Relationship Management on customer loyalty at JNE Express Plamo Garden. The method used in this study is a quantitative method. The population in this study was JNE Express Plamo Garden customers in January and February 2022 with a total of 49,620 people. The sample in this study was 100 respondents. The data collection technique used in this study was a questionnaire / questionnaire that was tested for validity and reliability. Data analysis techniques use Multiple Linear Regression, Classical Assumption Test, Hypothesis Test (t Test and F Test) and Coefficient of Determination. Data processing in this study used the SPSS Software version 25 program. The results of this study show that Service Quality has a positive and significant effect on Customer Loyalty at JNE Express Plamo Garden with a probability value of 0.000 < 0.05. Customer Value has a positive and significant effect on Customer Loyalty at JNE Express Plamo Garden with a probability value of 0.002<0.05. Customer Relationship Management (CRM) has a positive and significant effect on Customer Loyalty at JNE Express Plamo Garden with a probability value of 0.033<0.05. The coefficient of determination of 49.9% shows the contribution of Service Quality, Customer Value, and Customer Relationship Management (CRM) to Customer Loyalty at JNE Express Plamo Garden and the remaining 50.1% is explained by various other variables.
Pengaruh Kepemimpinan Transformasional, Lingkungan Kerja dan Budaya Organisasi Terhadap Kinerja Pegawai Sekretariat DPRD Kota Batam Dengan Motivasi Kerja Sebagai Intervening Variabel Rinah, Rinah; Wibisono, Chablullah; Satriawan, Bambang; Astuti, Sumi
Zona Manajerial: Program Studi Manajemen (S1) Vol 12 No 3 (2022): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/manajer.v12i3.1292

Abstract

Penelitian ini dilakukan dengan tujuan untuk mengetahui apakah ada pengaruh langsung kepemimpinan transformasional, lingkungan kerja, Budaya Organisasi dan motivasi kerja terhadap kinerja pegawai, dan untuk mengetahui apakah kepemimpinan transformasional, lingkungan kerja dan Budaya Organisasi mendeterminasi langsung terhadap motivasi kerja pegawai. Sample dari penelitian ini adalah Pegawai yang bekrja di Sekretariat DPRD Kota Batam. Kuisioner yang disebarkan sebanyak 66 dan seluruhnya kembali, dengan teknik nonprobality sampling. Untuk menganlisis data penelitian ini dengan teknik analisis multiple regresion dengan menggunakan software SmartPLS. Berdasarkan hasil penelitian dapat disimpulkan bahwa variabel, kepemimpinan transforamasional dan motivasi kerja menderterminasi secara langsung terhadap kinerja pegawai dengan tingkat signifikansi < 0.05. Sedangkan budaya organisasi dan lingkungan kerja terhadap kinerja pegawai menderteminasi secara langsung tidak signifikan > 0.05. Koefisien determinasi R Square kepemimpinan transformasional, lingkungan kerja, budaya organisasi dan motivasi kerja terhadap kinerja pegawai sebesar 0.868 dan kepemimpinan transformasional, lingkungan kerja dan budaya organisasi terhadap motivasi kerja sebesar 0.864.
Pengaruh Kemampuan Kerja, Disiplin Kerja Dan Komitmen Organisasi Terhadap Kinerja Pegawai Kelurahan di Kecamatan Sekupang Kota Batam Dengan Kepuasan Kerja Sebagai Variabel Mediasi Astuti, Sumi; Wibisono, Chablullah; Satriawan, Bambang; Rinah, Rinah
Zona Manajerial: Program Studi Manajemen (S1) Vol 12 No 3 (2022): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/manajer.v12i3.1293

Abstract

Penelitian ini dilakukan dengan tujuan untuk mengetahui apakah ada determinasi langsung kemampuan kerja, Disiplin kerja, Komitmen Organisasi dan kepuasan kerja terhadap kinerja pegawai dan untuk mengetahui apakah kemampuan kerja, disiplin kerja dan komitmen organisasi mendeterminasi langsung terhadap kepuasan kerja pegawai kelurahan. Adapun yang menjadi sample dari penelitian ini adalah Pegawai kelurahan di Kecamatan Sekupang Kota Batam. Kuisioner yang disebarkan sebanyak 81 dan seluruhnya kembali, dengan teknik nonprobality sampling. Untuk menganlisis data penelitian ini dengan teknik analisis multiple regresion dengan menggunakan software SmartPLS.Berdasarkan hasil penelitian dapat disimpulkan bahwa variabel, kemampuan kerja, disiplin kerja, dan motivasi kerja menderterminasi secara langsung terhadap kinerja pegawai dengan tingkat signifikansi 0.000< 0.05. dan komitmen organisasi menderteminasi secara langsung tidak signifikan terhadap kinerja pegawai. Sedangkan kemampuan kerja, disiplin kerja dan komitmen organisasi terhadap kepuasan kerja menderteminasi secara langsung signifikan 0.000 <0.05. Hasil pengaruh tidak langsung menunjukkan bahwa variabel kemampuan kerja, disiplin kerja dan komitmen organisasi terhadap kinerja yang di mediasi oleh kepuasan kerja berpengaruh signifikan 0.000 < 0.05. Koefisien determinasi R Square kemampuan kerja, disiplin kerja, komitmen organisasi dan kepuasan kerja terhadap kinerja pegawai sebesar 0.785 dan penempatan kerja, disiplin kerja dan komitmen organisasi terhadap kepuasan kerja sebesar 0.702.
Pengaruh Kualitas Pelayanan, Nilai Pelanggan, dan Customer Relationship Management terhadap Loyalitas Pelanggan: Studi Kasus pada JNE Express Plamo Garden Ananda, Defi; Satriawan, Bambang; Windayati, Diana Titik
Zona Manajerial: Program Studi Manajemen (S1) Vol 13 No 2 (2023): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/manajer.v13i2.1495

Abstract

This research aims to identify the impact of service quality, customer value, and Customer Relationship Management on customer loyalty at JNE Express Plamo Garden. The approach employed in this research is a quantitative method. Population of the research encompassed JNE Express Plamo Garden customers in January and February 2022 with a total of 49,620 people. In this research, 100 participants constituted the sample size. Data collection method employed was distributing a questionaire to participants for analysis was conducted using multiple linear regression, to improved hypothesis. The finding of the research reveal Service Quality. Customer Value, Customer Relationship Management (CRM) all positively and significantly influence Customer Loyalty at JNE Express Plamo Garden. The probability value are 0.000, 0.002 and 0.033, respectively, all of which are less than 0.05. The value of R-squared 49.9%, Customer Loyalty at JNE Express Plamo Garden could be attribute to variable Service Quality, Customer Value, and Customer Relationship Management (CRM), while the remaining 50.1% is attributed various other factors.
Pengaruh Persepsi Harga, Brand Awareness dan Label Halal Terhadap Loyalitas Pelanggan Pada Kosmetik Wardah di Guardian BCS Mall Batam Amir, Jihan; Satriawan, Bambang; Wahyuni, Etty Sri
Zona Manajerial: Program Studi Manajemen (S1) Vol 13 No 3 (2023): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/manajer.v13i3.1527

Abstract

Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh persepsi harga, brand awareness dan label halal terhadap loyalitas pelanggan pada Guardian BCS Mall. Metode yang di gunakan dalam penelitian ini menggunakan metode kuantitatif dalam pedekatan atau studi asosiatif. Populasi dalam penelitian ini adalah konsumen produk kosmetik wardah di Guardian BCS Mall dengan pembelian pada bulan Juli- Desember 2022 dengan jumlah konsumen 1464 konsumen. Sampel penelitian ini adalah 94 responden. Teknik pengumpulan data yang di gunakan dalam penelitian ini menggunakan regresi linier berganda, uji asumsi klasik, uji hipotesis (uji t dan F) dan koefiesien determinasi. Pengelolah data dalam penelitian ini menggunakan program software spss versi 25. Hasil penelitian ini menunjukan bahwa pesepsi harga berpengaruh positif dan signifikan dengan loyalitas pelanggan kosmetik wardah Guardian BCS Mall dengan nilai probabilitas sebesar 0,031< 0,05. brand awarness berpengaruh positif dan signifikan terhadap loyalitas pelanggan kosmetik wardah Guardian BCS Mall dengan nilai probabilitas sebesar 0,000 < 0,05. Label halal berpengaruh positif dan signifikan terhadap loyalitas pelanggan kosmetik wardah Guardian BCS Mall dengan nilai probabilitas sebesar 0,003< 0,05. Nilai koefisiensi determinasi sebesar 54,0% memperlihatkan kontribusi persepsi harga , brand awarness, dan label halal terhadap loyalitas pelanggan dan sisanya 46,0% di pengaruhi oleh berbagai variabel lainnya.
Pengaruh Kualitas Pelayanan, Persepsi Harga Dan Promosi Terhadap Keputusan Penggunaan Aplikasi Jasa Pesan Antar Makanan Online Pada Mahasiswa Universitas Batam Khamisya Akmad, Naena; Satriawan, Bambang
Zona Manajerial: Program Studi Manajemen (S1) Vol 13 No 3 (2023): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/manajer.v13i3.1540

Abstract

Tujuan penelitian ini adalah untuk mengetahui dan membuktikan Pengaruh Kualitas Pelayanan, Persepsi Harga dan Promosi terhadap Keputusan Penggunaan Aplikasi Jasa Pesan Antar Makanan Online pada Mahasiswa Universitas Batam. Jenis penelitian yang digunakan adalah kuantitatif. Responden dalam penelitian ini adalah Mahasiswa Universitas Batam yang menggunakan aplikasi jasa pesan antar makanan online dengan jumlah sampel sebanyak 96 orang. Penelitian ini menggunakan analisis regresi linear berganda untuk pengujian hipotesis dengan uji t, uji F dan asumsi klasik. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan promosi berpengaruh positif dan signifikan terhadap keputusan penggunaan aplikasi jasa pesan antar makanan online, sedangkan persepsi harga berpengaruh negatif dan signifikan terhadap keputusan penggunaan aplikasi jasa pesan antar makanan online. Hasil koefisien determinasi (R2) menunjukkan bahwa penelitian ini memiliki pengaruh sebesar 58,4% sedangkan sisanya 41,6% dijelaskan oleh faktor lain yang tidak diteliti dalam penelitian ini.
Co-Authors - Afrizal Adha Putra, Rizki Adi Saputra Afdal Afdal, Afdal Afriza, Sari Alamsyah, Muhammad Isa Amir, Jihan Ananda, Defi Andhi Kusuma Andre Resta Andykhatria, Andykhatria Aribowo, Kuncoro Astriana, Dona Astuti, Sumi Atik, Atik Azizul Kholis, Azizul Azwandi Azwandi Balqis Balqis Bernath Pardede, Rio Catrayasa, I Wayan Chablullah Wibisono Chablullahwibisono, Chablullahwibisono Daniel , Daniel Dewi, Nolla Puspita Dianalfianti, Zurfiera Elkarima, Naseha Erisusanto, Roy Etty Sri Wahyuni Fachrudin Fachrudin Fatahurrazak Firaldi, Yukiko Firmansyah, Donny Friadi, John Friska Sihombing, Elisabet Gita Indrawan, M. Gita Indrawan, Mohamad Gunawan, Dahlan Habibie, Mohammad Arief El Handoko Gotama, William Harahap, Morina Hariansyah, Herry Harifda Hassanudin, Abdul Fatah Herlambang, Guntur Hidayati Eka Putri, Fanny Hizam, Nurul Hutasoit, Ardi Wiranata Indrawan, M. Gita Indrawan, M.Gita Indrawan, Mohammad Gita Indrawan, Muhamad Gita INDRAYANI INDRAYANI Indriyani Indriyani Isramilda, Isramilda Jemmy Rumengan Jerry Setiawan, Ikram Julianti, Merline Kenedi, Jon Kenedy, Fazrial Khaddafi, Muamar Khamisya Akmad, Naena Lebrata, Lebrata Lubis , Erni Lubis, Hedjri Samuel Putra Lumanto, Lumanto M Rajagukguk, Juanroy MARDIANTO, Asnan Maulana, Ervindo Mawarni Mawarni MMSI Irfan ,S. Kom Muamar Khadafi, Muamar Muammar Khaddafi Muhammad Tabrani, Muhammad Mukhry, Basrawi Muliyanto, Muliyanto Ngaliman, Ngaliman Nurhatisyah Nurhatisyah Nurjaman Octavia, Resti Oktana, Enda Pakpahan, Putri Elisabeth Paradila Putri, Inggerit Pawar, Avinash PUJI LESTARI R.A. Widyanti Diah Lestari Rangkuti, M. Faizal Raymond Raymond Respationo, Soerya Rieke Resty Afriany, Raden Rinah, Rinah Risa, Fitria Robin Robin Robin, Robin Rohmat, Abdurr Rucyana Rudi Rudi Rumapea, Anggi Rumengan, Angelina Eleonora Sajiyo Sanuri, Ranti Sari, Dwi Kartika Sarmini Sarmini Sarmini Setiawan, Imam Sianturi, Sahat Parlindungan SIHITE, Riduan Silaban, Amon Simanjuntak, Luciana Kartini Siregar, Haposan Soepriono, Bambang Sri Wahyuni Sri Yanti Sukardi , Sukardi Sumantri Sumantri Sumarman, Benni SUMIYATI SUMIYATI Suyanto, Elvira Syukur, Ihram Bani Uli Bastanta S, Citra Wahyu, Purnomo Waruwu, Merniwati Wibisono, Cablullah Windayati, Diana Titik Wisbisono, Chablullah Yantri, One Yasa, I Wayan Catra Yuliansyah Yuliansyah Yulizartika, Yulizartika Yuslinda, Yuslinda Zairina, Syarifah Zega, Euriver