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Rusilowati, Umi
Fakultas Ekonomi Dan Bisnis, Universitas Pamulang
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Journal : PASCIDEV: Pasundan Social Science Development

 1 
Employee Performance Improvement Strategy at Hermina Hospital Ciputat Ruhaedi, Rudi; Hamsinah, Hamsinah; Rusilowati, Umi
Pasundan Social Science Development Vol. 6 No. 1 (2025): Pasundan Social Science Development (PASCIDEV)
Publisher : Doctoral Program of Social Science Pasundan University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/pascidev.v6i1.269

Abstract

This study aims to analyze strategies for improving employee performance at Hermina Ciputat Hospital by applying the Analytical Hierarchy Process (AHP) method. The main problem faced by the hospital lies in declining productivity and performance gaps between service units. A quantitative descriptive approach was used to identify the most influential factors contributing to performance improvement, focusing on four main criteria: competence, motivation, training, and reward systems. Data were collected through questionnaires and interviews involving 30 respondents, consisting of medical staff, paramedics, and administrative employees. The AHP method was employed to calculate the priority weights and consistency ratios of each factor. The results revealed that competence had the highest priority weight (0.43), followed by motivation (0.27), training (0.19), and reward systems (0.11), with a consistency ratio (CR) of 0.04, indicating valid consistency. These findings highlight that improving employee competence through continuous training programs is the most effective strategy to enhance performance. Furthermore, employee motivation should be strengthened by implementing fair reward policies, encouraging participation in decision-making, and fostering a collaborative work culture. This study contributes to the development of strategic human resource management policies in hospitals, particularly in enhancing employee performance through competency-based approaches. The results are expected to serve as a practical guide for Hermina Ciputat Hospital management in implementing sustainable performance improvement strategies.
Co-Authors Agung Nugroho Agus Budiyana Ahmad Syukri Akhmad Fatkhurohman Al Faruq, Abdullah Jundi Ali Imron Ali Zaenal Abidin Ambar Pratiwi Anandha Fitriani Arshandi, Primastyo Aswadi Jaya, Aswadi Atiawati Atiawati Atmaja, Fitrah Jaya Awaluddin Muchtar Azhar Affandi B., Hamsinah Bagus Kuncoro Indarto Baharuddin, Hamsinah Bangun, Cicilia Sriliasta Bennet, Daniel Beta Mentari Chakim, Heru Riza Daeli, Ora Plane Maria Denok Sunarsi Denok Sunarsi Djati, Leryza Audryna Dwi Andayani, Dwi Dwiyana, Aldi Eka Dian Astuti Ekawati, Anita ENDANG SUGIARTI Evan Anggriawan Fathorrahman Fathorrahman Fatkhurohman, Akhmad Fifth Ernawati Fitrah Jaya Atmaja Fransiska Deci Natalia Gatut Drajad Purwoko Green, Thomas Hadi Supratikta Haedar Akib Hajra Rasmita Ngemba Hamsinah Hamsinah Hamsinah Hamsinah Hamsinah Hamsinah, Hamsinah Harini, Tya Puri Helmawan, Wawan Heri Saputra Hetilaniar Hifny, Muhammad I Nyoman Marayasa Iman Sudirman Irmawanti, Irmawanti Ismail, Farid Bin Jeni Andriani Johnson, David Juhaeri Juhaeri Kusuma, Febby Permatasari Lalu Darmawan Bakti, Lalu Darmawan Lia Herlina Livio Agung Dharmesta, Livio Agung M. Risal, M. Manggala Bela Adi Utama Marayasa, I Nyoman MARDLIYAH, SITI Marifah Marifah Marifah Marifah Marleen Tasidjawa Masno Marjohan Mirdad, Khaizure Moh. Sidik Priadana Mohamad Samsudin Mohamad Sutoro Muhammad Agus Salim Mukrodi, Mukrodi Mulyadi Mulyadi Muslim Naning Oktaviana Nardi Sunardi Nardi Sunardi Nugroho, Agung Nugroho, Arief Novianto Nugroho, Fajar Pandu Nurdin, Abidin Candra Nurmin Arianto, Nurmin Oktrima, Bulan Pasaribu, Veta Lidya Delimah Pernanda, Dody Primastyo Arshandi Pujiati, Tri Rachmawaty Rachmawaty, Rachmawaty Raden Mohamad Herdian Bhakti Raden Roro Ayu Metarini Rahmi Hermawati Rasmadi . Rini Suryani Rio Wahyudin Anugrah Roos, Harjo Nakulo Muhammad Ramadhan Putra Wika Rostikawati, Dian Rr Ayu Metarini Rr. Ayu Metarini RR. Ella Evrita Hestiandari Ruhaedi, Rudi Saputra, Heri Sarwani . Sarwani Sarwani Sarwani Sarwani, Sarwani Senen Senen Senen Senen Septiani, Nanda Setiawan, Sandy Setiyawan, Wasono Sholihin, Dwi Rahmad Siti Mardliyah Sri Handayani, Avivah Styo Budi Utomo Subarto, Subarto Sudaryana, Yayan Sudjatmoko Sudjatmoko Sugiarti, Endang Sugiyanto - Sunardi, Nardi Sunarsi, Denok Susanto, Hengli Sutarman, Asep Sutiman Sutiman Sutiman Sutiman, Sutiman Suwanto Suwanto Syafi’i, Imam Syavera, Arnesha Febra Tasidjawa, Marleen Taswanda Taryo Turnip, Jhon Sutrisno Tya Puri Harini Untung Rahardja Utama, Manggala Bela Adi Utami, Monika Agustia Utomo, Styo Budi Veta Lidya Delimah Pasaribu Wachidin, Muhammad Soffan Wahyu Purnomo Wahyu Purnomo, Wahyu Wahyudi Wahyudi Wakhid Lukas Wang, Rion Widia Astuti Widia Astuti Williams, James Xuan, Alvin Teo Zi Yafi, M Reyhan Yayan Sudaryana Yudha, Fariz Kartika