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All Journal International Journal of Artificial Intelligence Research Jurnal Organisasi Dan Manajemen Aptisi Transactions on Management Aptisi Transactions on Technopreneurship (ATT) Majalah Ilmiah Bijak Keberlanjutan : Jurnal Manajemen dan Jurnal Akuntansi JURNAL ILMIAH FEASIBLE (JIF) Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat JURNAL ABDIMAS TRIDHARMA MANAJEMEN Journal of Applied Data Sciences Jurnal PKM Manajemen Bisnis Jurnal Peradaban Masyarakat (JPM) Jurnal Abdi Masyarakat Humanis Jurnal Mahasiswa Mengabdi (JIMAWAbdi) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal MENTARI: Manajemen, Pendidikan dan Teknologi Informasi PASCIDEV: Pasundan Social Science Development International Transactions on Education Technology (ITEE) Karimah Tauhid Jabdimas: Jurnal Pengabdian Masyarakat Jurnal Akademi Akuntansi Indonesia Padang Journal of Computer Science and Technology Application
rusilowati, umi
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Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Public Health Social Sciences Other

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Journal : PASCIDEV: Pasundan Social Science Development

 1 
Employee Performance Improvement Strategy at Hermina Hospital Ciputat Ruhaedi, Rudi; Hamsinah, Hamsinah; Rusilowati, Umi
Pasundan Social Science Development Vol. 6 No. 1 (2025): Pasundan Social Science Development (PASCIDEV)
Publisher : Doctoral Program of Social Science Pasundan University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/pascidev.v6i1.269

Abstract

This study aims to analyze strategies for improving employee performance at Hermina Ciputat Hospital by applying the Analytical Hierarchy Process (AHP) method. The main problem faced by the hospital lies in declining productivity and performance gaps between service units. A quantitative descriptive approach was used to identify the most influential factors contributing to performance improvement, focusing on four main criteria: competence, motivation, training, and reward systems. Data were collected through questionnaires and interviews involving 30 respondents, consisting of medical staff, paramedics, and administrative employees. The AHP method was employed to calculate the priority weights and consistency ratios of each factor. The results revealed that competence had the highest priority weight (0.43), followed by motivation (0.27), training (0.19), and reward systems (0.11), with a consistency ratio (CR) of 0.04, indicating valid consistency. These findings highlight that improving employee competence through continuous training programs is the most effective strategy to enhance performance. Furthermore, employee motivation should be strengthened by implementing fair reward policies, encouraging participation in decision-making, and fostering a collaborative work culture. This study contributes to the development of strategic human resource management policies in hospitals, particularly in enhancing employee performance through competency-based approaches. The results are expected to serve as a practical guide for Hermina Ciputat Hospital management in implementing sustainable performance improvement strategies.
Co-Authors Al Faruq, Abdullah Jundi Ali Imron Arshandi, Primastyo Aswadi Jaya, Aswadi Atmaja, Fitrah Jaya B., Hamsinah Baharuddin, Hamsinah Bennet, Daniel Beta Mentari Chakim, Heru Riza Daeli, Ora Plane Maria Djati, Leryza Audryna Dwi Andayani, Dwi Dwiyana, Aldi Ekawati, Anita Fatkhurohman, Akhmad Green, Thomas Hamsinah Hamsinah, Hamsinah Harini, Tya Puri Helmawan, Wawan Hetilaniar Hifny, Muhammad Imas Masriah Irmawanti, Irmawanti Ismail, Farid Bin Johnson, David Kusuma, Febby Permatasari Lalu Darmawan Bakti, Lalu Darmawan Livio Agung Dharmesta, Livio Agung M. Risal, M. Marayasa, I Nyoman MARDLIYAH, SITI Marifah Marifah Mirdad, Khaizure Mohamad Samsudin Mukrodi, Mukrodi Mulyadi Mulyadi Muslim Nugroho, Agung Nugroho, Arief Novianto Nugroho, Fajar Pandu Nurdin, Abidin Candra Nurmin Arianto, Nurmin Oktrima, Bulan Pasaribu, Veta Lidya Delimah Pernanda, Dody Pujiati, Tri Rachmawaty Rachmawaty, Rachmawaty Roos, Harjo Nakulo Muhammad Ramadhan Putra Wika RR. Ella Evrita Hestiandari Ruhaedi, Rudi Saputra, Heri Sarwani Sarwani, Sarwani Senen Senen Septiani, Nanda Setiawan, Sandy Setiyawan, Wasono Sholihin, Dwi Rahmad Sri Handayani, Avivah Sriliasta Bangun, Cicilia Subarto, Subarto Sudaryana, Yayan Sugiarti, Endang Sugiyanto - Sunardi, Nardi Sunarsi, Denok Susanto, Hengli Sutarman, Asep Sutiman Sutiman, Sutiman Syafi’i, Imam Syavera, Arnesha Febra Tasidjawa, Marleen Taswanda Taryo Turnip, Jhon Sutrisno Untung Rahardja Utama, Manggala Bela Adi Utami, Monika Agustia Utomo, Styo Budi Wachidin, Muhammad Soffan Wahyu Purnomo, Wahyu Wahyudi Wahyudi Wang, Rion Widia Astuti Williams, James Xuan, Alvin Teo Zi Yafi, M Reyhan Yudha, Fariz Kartika