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All Journal Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) JBTI : Jurnal Bisnis : Teori dan Implementasi Benefit: Jurnal Manajemen dan Bisnis IJHCM (International Journal of Human Capital Management) The Spirit of Society Journal : International Journal of Society Development and Engagement IJEBD (International Journal Of Entrepreneurship And Business Development) DIKEMAS (Jurnal Pengabdian Kepada Masyarakat) Amalee: Indonesian Journal of Community Research & Engagement Janaka : Jurnal Pengabdian Masyarakat INNOVATION RESEARCH JOURNAL Quantitative Economics and Management Studies International Journal of Science and Society (IJSOC) Proceeding ISETH (International Summit on Science, Technology, and Humanity) International Journal of Community Service (IJCS) Bangun Desa : Jurnal Pengabdian Masyarakat Jurnal Penelitian Hukum Indonesia (J-PeHI) Jurnal Penelitian Pendidikan Indonesia International Journal of Industrial Engineering, Technology & Operations Management Jurnal Kompetensi Ilmu Sosial Atestasi : Jurnal Ilmiah Akuntansi Jurnal Ilmu Manajemen
Suyono, Joko
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Journal : Quantitative Economics and Management Studies

 1 
The Effect of Service Quality and Price on Customer Satisfaction and Repurchase Intention (Case Study at Crown Prince Hotel Surabaya) Susanto, Tri Wahyu Putra; Sudapet, I Nyoman; Subagyo, Hamzah Denny; Suyono, Joko
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (330.812 KB) | DOI: 10.35877/454RI.qems325

Abstract

The aim of this study: (1) to analyze the effect of Service Quality on Customer Satisfaction, (2) to analyze the effect of prices on Customer Satisfaction, (3) to analyze the effect of Service Quality on Repurchase Intention, (4) to analyze the effect of Price on Repurchase Intention, (5) to analyze the effect of Customer Satisfaction on Repurchase intention. This research is quantitative research. The population and samples were distributed to 86 respondents. Data collection techniques using a questionnaire. The data analysis used is Convergent Validity, Discriminant Validity, Reliability and Average Variance Extracted (AVE). The results of the study show that the influence of Service Quality variable (X1) on Customer Satisfaction (Y1) is significant at 0,000. Customer Quality Variable (X1) is not significant with the Repurchase Intention (Y2) variable of 0.225. Based on the correlation for the Price variable (X2) to customer satisfaction (Y1) of 0.020. And the price variable (X2) is significant with the Repurchase Intention (Y2) variable of 0,000. And the Customer Satisfaction variable (Y1) is significant with the Repurchase Intention (Y2) variable of 0,000. The results of this study indicate that, compared to service quality, Price has a stronger influence on customer satisfaction, which leads to a Buyback Interest.
The Effect of Service Quality through the Patients Satisfaction to Word of Mouth at Praktik Mandiri Bidan Maria Surabaya Abror, Ulul; Sudapet, I Nyoman; Subagyo, Hamzah Denny; Suyono, Joko
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (313.313 KB) | DOI: 10.35877/454RI.qems326

Abstract

The aim of this study: (1) to analyze the effect of service quality on Patient Satisfaction, (2) to analyze the effect of service quality on Word of Mouth, (3) to analyze patient satisfaction with Word of Mouth. This research is quantitative research. Population and sample distributed were 252 respondents. Data collection techniques using a questionnaire. Analysis of the data used is Convergent Validity, Discriminant Validity, Reliability and Average Variance Extracted (AVE). The results showed that the effect of the Service Quality variable (X1) on patient satisfaction (Y1) was significant at 0,000 and Service Quality (X1) is significant with variable Word of Mouth (Y2) of 0.002 which means medium. Based on the correlation for the Patient Satisfaction variable (Y1) for Word Of Mouth (Y2) of 0,000 which means strong. The results of this study indicate that, quality of service, has a significant influence on patient satisfaction, which leads to word of mouth patients. While patient satisfaction has no significant effect on Word of mouth patients.
Co-Authors Abdillah, M. Ilham Timur Abdullahi, Usman Magaji Abror, Ulul Achmad, Fendi Agus Sukoco Ahmad Ikhwan Setiawan, Ahmad Ikhwan Ahmad Ubaidillah Akbar , Muhammad Aiza Al Addar, Basyar Alie, Mahrus Alie, R.M. Mahrus Alimuddin, Arasy Alviansyah, M. Khakim Amrun Rosyid Ana Shohibul Manshur Al Ahmad, Ana Shohibul Andayani, Tri Restu Juwita Andrianto Angrenggani, Dhenok Widari Arasy Alimudin Ardiansyah, Herwin Arie Indartono Ariyani Arizona, Aldrian Arizona, Aldrin Arwanto, Bambang Asri Laksmi Riani Atmaji, Atmaji Ayu, Firlaili Hardiana Azizah, Queen Cahyani, Eni Camalia , Leena Qonita Choirul Umam, Choirul Damayanti, Elok Darmadi Dharmani, I G A Aju Nitya Dwijayanti, Debby Dwiningtyas, Rima Efendi, Yumita Elisabeth, Damarsari Ratnasahara Elisabeth, Darmasari Ratna Erina Rahmadyanti Fachry Abda El Rahman Fadhira, Amalia Dhiaz Fadilah, Eka Fajarudin, Ibnu Faradhilla, Dien Farmawati Farmawati Febriyan, Riyo Wahyu Febriyanti Eka Sari Febytama, Rerynda Dita Fierly, Ach. Fiqqy Gunaedi, Tri Gunaedi Hadi Yuda, Irfan Hamidah, Nanda Hasanah, Annur Wahyu Hendriani, Noer Khomariya Vony I Putu Artaya Irmawati Irmawati Iswahyudi, Rudy Ja'is, Muhammad Jati Waskito KHOIRUL ANAM Khuluq, Khusnul Kumaladewi, Sri Eka Kurnia, Ratna Diah Lestari, Riska Dwi Sri Lissetiyawan, Dodik Eko Maghfur, Mohammad Imam Maghrifani, Dila Miftakhul Huda Minovia, Piping Miryati, Diah Misael Rendy Rifanda Mugi Harsono Nila Sari Novi Darmayanti Novi Sukma Drastiawati Noviarani, Khurin In Nur Hanifah Nurul Istiqomah Nurwathoniyah PANJINATA, Awan Permatasari, Wulan Prastoeti, RR Pratama, R. Dandy Jurindra Prayoga, Fajar Hasta Pribadi, Andry Purnomo, Catur Johan PUTRI ZANUFA SARI Rahayuana, Niken Arief Rahmat, M. Basuki Rarasingtyas, Listyorini Ratnasahara Elisabeth, Damarsari Risgiyanti, Risgiyanti Rizal Bahaswan Ronny Durrotun Nasihien, Ronny Durrotun Roziq, Ainur Sakdiah, Ayu Nikmatul Salamin, Akhmad Lutfis Saputra, Prastya Harys Sari, Annisa Sarjiyanto, Sarjiyanto Sarwoto Sarwoto, Sarwoto Setiawan, Akhmad Ihwan Setiawan, Muhammad Ikhsan Setyorini, Rizki Setyowati, Denny Sri Lestari Sri Wiwoho Mudjanarko, Sri Wiwoho Subagyo, Hamzah Denny Sudapet, I Nyoman Sukaris Sumarno . Sunaryo, Sinto Suningsih, Titik Susanti, Hary Susanto, Himawan Susanto, Tri Wahyu Putra Suyono, Aldrin Arizona Syaiful Syaiful Tartillah, Baiq Amarwati Tobing, Bonardo Aldo Tri Yuniarti, Tri Triana, Dewi Tridayanti, Hermien Trisnawati, Janji Lian Wahyudi, Lilik Wahyuni, Nunuk Dwi Wati, Emiliya Rahma Widiastuti , Kuntarti Widjanarko, Bambang Yunita Sari Zufri, Moh. Saifudin Zulaika, Lely