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Noermijati, Noermijati
Fakultas Ekonomi Dan Bisnis Universitas Brawijaya Malang
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THE ROLE OF DEVIANT BEHAVIOR IN MEDIATING THE EFFECT OF ORGANIZATIONAL CULTURE AND ETHICAL CLIMATE TOWARD BANKING EMPLOYEES PERFORMANCE Noermijati, Noermijati; Firdaus, Ema Zahra; Azzuhri, Misbahuddin
Jurnal Aplikasi Manajemen Vol. 19 No. 2 (2021)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2021.019.02.01

Abstract

The objectives of this study were to analyze the mediating role of deviant behavior on the influence of organizational culture and ethical climate on employee performance. This study was conducted on 112 government-owned bank employees in Manado, using Partial Least Square (PLS) analysis. This study indicates that organizational culture and ethical climate have a significant positive effect on employee performance. Organizational culture and ethical climate also have a significant negative effect on deviant behavior. However, behavior does not have a significant effect on employee performance. Deviant behavior also does not mediate the influence of organizational culture and ethical climate on employee performance. This study places deviant behavior as a mediating variable on organizational culture and ethical climate on employee performance. An important finding from this study is that behavior does not play a role in improving employee performance, nor does it play a mediator between organizational culture or ethical climate to employee performance.
ENHANCING MILLENNIAL PERFORMANCE THROUGH INDIVIDUAL CHARACTERISTICS AND EMPLOYEE ENGAGEMENT Ilhami, Susanti Dwi; Armanu, Armanu; Noermijati, Noermijati; Korsakul, Nattharuja
Jurnal Aplikasi Manajemen Vol. 19 No. 3 (2021)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2021.019.03.01

Abstract

This study presents a model linking individual characteristics, employee engagement, and employee performance. The primary objective was to investigate the direct effect of individual characteristics on employee performance and its indirect effect through employee engagement. This study used a non-probability sampling technique with a saturation sampling type. The data were obtained by a questionnaire from a sample of 118 respondents of millennial employees in the media and information technologies sector in Yogyakarta. Data were analyzed by used variance-based SEM (SEM-PLS) and found four significant paths models. The result reveals that individual characteristics have a positive and significant effect on improving employee performance. Moreover, individual characteristics are significantly positive in increasing employee engagement, while employee engagement has a positive and significant effect on employee performance. The mediation test result indicated that employee engagement could partially mediate the relationship of individual characteristics on employee performance. Further research can incorporate variables that influence millennial performance, such as job characteristics, intention to leave, job satisfaction, and other variables to improve strategies in enhancing millennial performance.
EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT TO CUSTOMER RETENTION MEDIATED BY CUSTOMER SATISFACTION AND CUSTOMER LOYALTY Tifliyah, Siti Zainut; Rohman, Fatchur; Noermijati, Noermijati
Jurnal Aplikasi Manajemen Vol. 19 No. 4 (2021)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2021.019.04.17

Abstract

The purpose of this study was to analyze the effect of Customer Relationship Management (CRM) on customer retention mediated by customer satisfaction and customer loyalty on Priority BTN in Malang City. The population of this study is Priority BTN customers in Malang City, and the number of samples obtained is in accordance with the research criteria as many as 100 samples. The approach used in this study is a quantitative approach. The type of research based on the formulation of the problem and the purpose of the study is explanatory. The technique used in this study is probability sampling with a simple random sampling method. The research instrument used was a questionnaire analyzed using SmartPLS 3.0 software. The results showed that CRM has a direct influence on customer retention. In addition, CRM indirectly affects customer retention through mediating variable customer satisfaction and customer loyalty. The next researcher can conduct further research with broader research objects, namely at the BTN Priority bank customers nationally, and can use web-based surveys to shorten the time in researching priority customers because priority customers have high mobility.
HOW TO INCREASE EMPLOYEE SATISFACTION IN THE BANKING SECTOR Noermijati, Noermijati; Firdaus, Ema Zahra; Taufiqurrahman, Taufiqurrahman
Jurnal Aplikasi Manajemen Vol. 20 No. 2 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.02.03

Abstract

This study was conducted to determine the mediating role of job burnout and the moderating role of equity compensation on the effect of job demand on employee satisfaction. The study was conducted on 131 employees of Bank X in Malang by using Partial Least Square (PLS) analysis. The results showed that job demand had a significant direct effect on job burnout and employee satisfaction, while job burnout had no impact. On the other hand, job burnout does not play a mediating role, and equity compensation does not play a role in moderating the effect of job demand on employee satisfaction. This study places job burnout as a mediating variable and equity compensation as a moderating variable on the effect of job demand on employee satisfaction. An essential finding of this study is that the hypothesized mediating and moderating roles were not proven. It is necessary to pay special attention to the job demand/ demands imposed on employees to affect employee satisfaction positively. Physical demand is something that needs to be considered. When employees feel burdened and unable to meet the given physical demands, employees may experience job burnout which is indicated by the loss of enthusiasm from employees at work.
IMPROVING EMPLOYEE PERFORMANCE THROUGH THE USE OF SOCIAL MEDIA AT THE WORKPLACE: MEDIATED BY EMPLOYEE ENGAGEMENT AND JOB SATISFACTION Lysandra, Cindy Letitia; Noermijati, Noermijati; Kurniawati, Desi Tri
Jurnal Aplikasi Manajemen Vol. 21 No. 2 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.02.09

Abstract

Employee performance will be more optimal if the employee combines it with social media. Moreover, social media platforms have various applications supporting employee performance, such as Zoom, Google Meetings, Skype, Telegram, and Whatsapp. Social media has fairly high accessibility, is easy to apply, and provides a variety of certain features that can support employees' work. For this reason, this study will examine the effect of social media on employee performance, mediated by employee engagement and job satisfaction. This research was conducted on educational employees at Brawijaya University Malang. Brawijaya University is one university that uses social media for its employees. Furthermore, the research data were analyzed using PLS (Partial Least Square) with the SEM (Structural Equation Model) approach. The sampling technique used is purposive sampling, but in this study, it is not known for a certain number of employees who use social media, so researchers refer to determining the minimum sample size for the SEM model, which is 5-10 times the number of indicators. Based on these considerations, the respondents obtained a total of 122 employees with the status of State Civil Apparatus. The results of the PLS analysis show that social media has no significant effect on employee performance. Nonetheless, employee engagement and job satisfaction perfectly mediate the relationship between social media and employee performance. Based on the results of this study, it can be concluded that social media can improve the performance of educational employees at Brawijaya University Malang through the mediating role of employee engagement and job satisfaction.
THE INFLUENCE OF ORGANIZATIONAL CULTURE ON THE EMPLOYEE PERFORMANCE MEDIATED BY JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT Wua, Injilia Wulan Gratia; Noermijati, Noermijati; Yuniarinto, Agung
Jurnal Aplikasi Manajemen Vol. 20 No. 3 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.03.07

Abstract

The digital era is now making competition between companies increasingly competitive. Companies need to pay attention to and improve the performance of existing human resources to be able to compete. This research aims to test and analyze the direct and indirect influence between organizational culture and employee performance with the mediator variable, job satisfaction, and organizational commitment. The quantitative analysis was used in this research, and there were 112 employees of Bank SulutGo of Manado Main Branch Office as the samples were collected through questionnaires. Furthermore, the analytical instrument to analyze these data was Smart PLS 3.0. The results showed that organizational culture has a direct and significant influence on employee performance. Organizational culture has a direct and significant influence on job satisfaction. Organizational culture has a direct and significant influence on organizational commitment. Organizational commitment has a direct and significant influence on employees' performance. Job satisfaction has a direct and significant influence on employees' performance. Job satisfaction influences organizational commitment. However, organizational commitment is the one that has the biggest influence on improving employee performance. Moreover, job satisfaction and organizational commitment can mediate the relationship between organizational culture and employee performance with partial mediation. The results of this study will help companies to improve employee performance, so that companies can compete in digital era.
THE ROLE OF JOB BURNOUT AND SOCIAL SUPPORT ON THE EFFECT OF JOB DEMAND TO EMPLOYEE PERFORMANCE Firdaus, Ema Zahra; Noermijati, Noermijati; Ratnawati, Kusuma; Zaroug, Yousef Ali Mohamed
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.04

Abstract

This study was conducted using the job demand-resource model to examine the effects of job demand, job burnout, and the role of social support as a measure of job resources in enhancing the influence of job demand on employee performance. Through 131 responses from the questionnaire survey, this study uses the responses obtained from a state-owned banking agency in Malang, Indonesia. Data analysis was performed using partial least square (PLS) with the WarpPLS.7.0 program and Sobel Test to verify the relationship between variables. The results of this study do not totally support the hypothesis since employee performance can be directly influenced by the degree of job demand that employees experience but not by the degree of job burnout that banking employees experience. As opposed to that, a high job demand also has a direct impact on an employee's job burnout. Another significant finding from this research is that social support has a role in enhancing the influence of job demands on employee performance, rather than mediating it. This research provides enlightenment for the banking industry regarding the importance of paying attention to employees' social support. High job demand causes a decrease in employee performance; with good social support, employees will be helped meet the job demand so that it does not impact the performance they are building. It is challenging to lessen how much job demand influences employee burnout. Banking institutions can work to provide social support while also attempting to alter employees' perceptions of their jobs' obligations. In order to successfully prevent job burnout syndrome in employees and reduce negative effects brought on by job pressures, banking leaders should provide assistance and demonstrate excellent leadership. This strategy ought to considerably lessen job burnout and directly result in improved performance.
Can Employee Turnover Intention Be Minimized through Job Satisfaction, Organizational Citizenship Behavior and Organizational Commitment? Noermijati, Noermijati; Firdaus, Ema Zahra; Sulastri, Sulastri; Farhiya, Daniyatul
Jurnal Aplikasi Manajemen Vol. 22 No. 1 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.01.18

Abstract

The greater the rate of employee turnover, the more harm it causes the company. Furthermore, there is a direct correlation between worker turnover and the intention to leave. Since the purpose of this research was to investigate employee turnover, the urgency of the issue is the main area of focus because it will obstruct the accomplishment of organizational objective. The purpose of this study is to examine the mediating role of organizational commitment and organizational citizenship behavior on the effect of job satisfaction on turnover intention. The research falls within the explanatory research category and included validation. This study utilised a survey to collect data from a significant portion of the workforce, consisting of 254 employees. The study used a saturated sample of 254 employees. The statistical method known as partial least squares, or PLS, along with the WarpPLS software were used for data analysis. The participants in this study were workers at an Indonesian manufacturer of medical devices. The research findings of this study provide an empirical contribution indicating that organisational commitment and organisational citizenship behaviour are critical components that need to be addressed in the company's efforts to lower the degree of intention to leave. Incorporating employees into decision-making processes can also help to maintain job satisfaction, as evidenced by the fact that such activities lower the intention of employee turnover. Companies should also focus on other factors that contribute to employee job satisfaction, such as clear career paths, appropriate rewards, work support facilities, and one example of good organisational citizenship on the part of employees not taking extra time off.
The role of job demands, resources, work-life balance, and supervisor relationships in burnout among Indonesian cardiology residents Lana Emilia Gondowahjudi; Noermijati Noermijati; Ananda Sabil Hussein; Kusuma Ratnawati
Heart Science Journal Vol. 6 No. 2 (2025): The Complexity in the Management of Heart Rhythm Disorder
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.hsj.2025.006.02.14

Abstract

Background: Several studies have been conducted on the effects of job demands, job resources, work-life balance, and supervisor-resident relationships on burnout syndrome in cardiology residents globally, but no such study has been conducted in Indonesia. Objectives: To investigate the impact of job demands, job resources, work-life balance, and supervisor-resident relationship quality on burnout syndrome among cardiology residents in Indonesia. Methods: A cross-sectional study was conducted among 42 cardiology residents from 10 Indonesian universities from March to July 2024, with data collected online using a validated questionnaire. Results: Our results indicated that there was no significant difference between the burnout and non-burnout groups regarding job demand variables such as emotional demand, mental demand, and work overload (p > 0.05). Similarly, job resources, including work independence, supervisor support, colleague support, schedule flexibility, and feedback, were not significantly associated with the risk of burnout (p > 0.05). Additionally, work-life balance factors such as work time, family time, break time, and supervisor-resident relationships showed no significant association with burnout among residents. Conclusion: The study indicates that job demands, resources, work-life balance, and supervisor-resident relationship quality do not significantly impact burnout in cardiology residents. Other factors may contribute to burnout, and further research is needed to identify these factors to improve prevention efforts.
THE EFFECT OF TRUST, RISK, AND WEB DESIGN ON CONSUMER INTENTION BY MEANS OF CONSUMER ATTITUDE TO PURCHASE ONLINE Putra, Bayu Anugerah Perdana Wijaya; Rochman, Fatchur; Noermijati, Noermijati
Jurnal Aplikasi Manajemen Vol. 15 No. 3 (2017)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (69.732 KB) | DOI: 10.21776/ub.jam.2017.015.03.12

Abstract

This study analyzed the effect of trust, risk, web design and its relation with consumer attitude and consumer intention to buy online in Malang. Population in this study are society of Malang and the number of the sample is 120 respondents. The sampling techniques is purposive sampling and the data is analyzed with parsial least square (PLS) analysis. The results indicate several findings that trust, risk, web design and consumer attitude have direct effect on consumer intention to buy online. Web design have an efffect on consumer intention to buy online through consumer attitude. But not with trust and risk, because trust and risk does not have significant effect on consumer intention to buy online through consumer attitude.
Co-Authors . Djumahir Abi Sopyan Febrianto Achmad Sudiro Agung Yuniarinto Agus Irwanto Agustina Nurhayati Akhmadi Prabowo, Akhmadi Alashkam, Sana Amer Ali, Faiq Tajib Alif Rafi Nurfakhriansyah Ananda Sabil Hussein Anis Nusron Anugerah, Desy Gistya Arief Alamsyah Arif, Moh. Erfan Armanu Thoyib Armanu, Armanu Aryo Dewanto As'ad, Achmad Shofiyyuddin Asmara, Bagas Fajar Mahendra Yan Bhaskoro, Haryo Christin Susilowati Cicilia Lihawa, Cicilia Desi Tri Kurniawati Djumilah Hadiwidjojo Dodi W. Irawanto Dodi W. Irawanto Dodi Wirawan Irawanto Eka Afnan Troena Ekromi Fraida Tsalasah F, Muhammad Faadillah, Maulana Rizky Fachry Abda El Rahman Farhiya, Daniyatul Farid Rokhman Djoemadi Fatchur Rochman Fatchur Rohman Fatchur Rohman Firdaus, Ema Zahra Halida Savira Hardjanti, Indra Wahju Harefan Arief Harun Al Rasyid Ika Purwanti Indra Wahju Hardjanti Injilia Wulan Gratia Wua, Injilia Wulan Gratia Intan Apriadi Intan Nurlaily Itlay, Wiwin Juwita, Himmiyatul Amanah Jiwa Kamel Saleh Khalifa Elgelal Kamel Saleh Khalifa Elgelal, Kamel Saleh Khalifa Khairuman, Miftah Korsakul, Nattharuja Kusuma Ratnawati Lana Emilia Gondowahjudi Liana, Esti Lily Hendrasti Novadjaja Lysandra, Cindy Letitia M. S. Idrus Made Widya Santhi Made Widya Santhi Mahardita, Elisya Jauhar Mahyarni - MAKIAH Margono Margono Margono Setiawan Margono Setiawan Masyhuri Masyhuri Mintarti Rahayu Mintarti Rahayu Mintarti Rahayu Mirza Dwinanda Ilmawan Misbahuddin Azzuhri Mochamad Soelton Mu’ammal, Immanuel Mugiono Mugiono Muhajiroh, Nailatul Muhamad Ridhayantho Muhamad Ridhayantho, Muhamad Muhammad Jasrif Teguh Nanang Suryadi Narasuci, Win Nawangsari Wardhani Nazzal, Ayman Nico Alexander Vizano Nugraha, Krisna Wahyu Nur Prima Waluyowati Nurul Badriyah Nurul Badriyah Prabowo, Thoni Setyo Primasari, Diana Rachman Tragedy A Rachmat, Adiwiratna Briandana Ganefanto Rahmad Fajar Rahmasari, Siti Ratri, Indah Kurnia Renny Annisa Renny Annisa Risnawati Risnawati Rizka Fitriasari Rizqullah, Muhammad Zahran Rofiaty, Rofiaty Rony Arthana Rosita, Ferriyal Royhul Akbar Rusul, Ahmad Khitamur S, Catarina Dyan Siska Kristin Sugianto Sudjatno, Sudjatno Sugeng Budiono Sulastri Sulastri Suliati, Ni Nyoman Sunaryo Sunaryo Sunaryo Sunaryo Suratchanee Wongviboonrath Susanti Dwi Ilhami Taufiqurrahman Taufiqurrahman Tifliyah, Siti Zainut Titis Setyawardani Virdani, Rachel Nitrogena Wahdiyat Moko Wibowo, Bagus Handaru Mukti Widya Nuryana Wiwin Itlay Wongviboonrath, Suratchanee Yahya Tri Romadhoni, Yahya Tri Yenny Kornitasari, Yenny Yulianto, Nur Ahmad Budi Zaroug, Yousef Ali Mohamed