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Implementation of the Population Administration Service Improvement Program in Making Electronic ID Cards at the Makassar City Population and Civil Registry Office Jumniarti; Haedar Akib; Herman H; arti, jumni
International Journal Of Public Policy and Bureaucracy Vol. 3 No. 2 (2026): International Journal Of Public Policy and Bureaucracy
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/e5h3c051

Abstract

This study aims to examine and explain the implementation process of the population administration service improvement program, as well as supporting and inhibiting factors for the implementation of the program in improving population administration services in making Electronic ID Cards at the Population and Civil Registration Service of Makassar City. The type of research is descriptive qualitative. Data collection techniques through observation, interviews and documentation. Data analysis techniques include data condensation, data presentation, and drawing conclusions. In terms of communication, it is good, this can be shown from the wide, consistent, and clear dissemination of information through various media, as well as easy access for the public. Resources are good, this is shown from the availability of technology and competent human resources in supporting e-ID card services efficiently and effectively. Attitudes and commitments are good, this can be shown from the professionalism, discipline, and dedication of officers in providing fast, accurate, and friendly services. The bureaucratic structure is good, shown by the efficiency of service flows and strict supervision in performance evaluations. The organizational environment is good, shown by a dynamic work atmosphere, responsiveness of officers, and solid coordination and cooperation. The size and objective factors are good, shown by systematic implementation, proactive steps, and consistency of implementation according to targets even though there are still technical obstacles. Politics in the implementation of e-KTP in Disdukcapil is good, as shown by the neutrality and professionalism that are maintained, and supported by stable regulations that ensure that e-KTP functions strategically in state administration. Funding is good, as shown by sufficient budget allocation and structured management according to government regulations, although there are still obstacles in the availability of forms due to dependence on central allocations. Recruitment is good, as seen from the suitability of officers to their duties, although without strict selection, still considering service capabilities, with competent officers and supported by training. Supporting factors for the e-KTP program in Dukcapil Makassar City are good, as seen from technological support and compliance with procedures. Meanwhile, inhibiting factors are not optimal, as shown by limited facilities and infrastructure such as stock of forms and internet networks that still hinder services, as well as dependence on the center in procuring forms which often causes delays.
Co-Authors AA Sudharmawan, AA Ahmad Wahidiyat Haedar Aina, Asri Nur Akhmad . Akhmad, Nurul Atikah Akil, Nursyahrul Alan, Nur Alexsander Yandra, Alexsander Alfianti Tapala, Alma Aliah, Nurul Alifia Ainun Rizky Alpen Rante Toding, Alpen Rante Amanurhidayani, Amanurhidayani amelia chairunnisa, tarisca Ameliani, Liska Anary, Sherina Andi Aslinda Andi Cudai Nur Andi Ima Kesuma Andi Kasmawati Andrian, Muh Anggraeni Damayanti Salam Annisa Adam Agi, Annisa Adam Anshari Anshari, Anshari Aqilla Fadia Herman Arianti, Rina Arief Rahman Hakim Aris Baharuddin arti, jumni Asdi Suprianto Asha Aprilla, Asha Aprilla Aslinda Aslinda, Andi Aslinda, Aslinda Aswita, Andi Aulia, Aulia Azizah, Andi Azka Baso Jabu, Baso Berliana MS, Miftah Besse Sry Malinda, Besse Sry Cahyanti, Nur Dwika Cante, Slamet Riadi Chairuddin, M Awal Chairuddin, M. Awal Cudai Nur Darmawan Sanusi Delly Mustafa Djamaluddin, Musdalifah Dumais, Revin Ernest Fakhri Kahar Ferdian, Arif Fitri, Anisa Gani, Hamsu Abdul Garatta, Mega Rani Jaya Halim, Didin Hamsu Abdul Gani Harmiati Sarman, Harmiati Hasan Rachmany HASNAWI HARIS Hasyim, Nasaruddin Henni Zainal Herlina Sakawati Herman H Herman H, Herman Hidayat, Andy Hiyar, Annisa Nurul Hasanah Idrus, Sitti Hairani Isgunandar, Isgunandar Iskandar, Didik Ismail Ismail Jamaluddin Jamaluddin Jayadi, Karta Joenoes, Andi Fita Aisyah Chairunnisa Insani Jumniarti Jumriah, Jumriah Kana, Sylvana Lestari, Andiny Mulya Lusaima, Andi Lusaima M, Nursafitra M. Nippi Tambe, M. Nippi Malviansyah, Zakwan Manan Sailan Maya Kasmita Mega Pertiwi, Mega Mega Yuliarsih, Mega Yuliarsih Misna Moh. Nur Yamin Muh Nasrullah, Muh Muh. Darwis Muh. Nur Yamin Muh. Rizal Muhammad Arifin Muhammad Guntur, Muhammad Muhammad Luthfi Muhammad Taufiq Muswar, Irza Fachrul Mutaharah, Shofyah Nandasari, Nandasari Nasaruddin H Nasir Nasir Nasriah Nasriah Nasrullah, Muh. Natasya, Nursyamsi Natsir, Taufiq Nisa, Nur Nisaa, Andini Khoirun Niswati , Risma Nopriawan Mahriadi Nur Fadilah Guntur Nur Hidayah Nur Rezky Amalia Nur, Andi Cudai Nur, Andi Cudai Nur Nurhana Muharram Nurhasnni Muis Nurhazanah, Deafati Nurlaelah Nurlaelah, Nurlaelah Nurrahmah, Lutfiah Nurul Hikmah Oky Nur Pratiwi Johansyah Onasis, Andi Patar Simatupang Pirda, Pirda PUTRI WULANDARI Rahmat, Miftahul Rahmawati . Ramadhani, Winda Hasrianita Reski Amaliyah, Reski Resky Amalia. P Rifdan . Riska Riska Riskawati ., Riskawati Risma Niswaty Rismawati, Fitrya Lia Rivai, Andi Muhammad Rizal S, Muh. Rohman, Irva Yulia Romansyah Sahabuddin Rudi Salam S, Muh. Rizal S., Muh Rizal Saggaf, M. Said Said Saggaf Sakawati, Herlina Saputri, Ananda Sari, Vita Sirajuddin Saleh Siti Syarifah Wafiqah Wardah Slamet Riadi Suasa Suasa Sudiarti Dewi Kurra Syam, Husain Syarifuddin Syarifuddin Syarifuddin Tadampali, Andi Caezar To Tri Wahyuni Wahira Wahyuddin, Baso Asrul Wellington L. Wenda, Wellington L. Wijaya , Indra Dharma Winalda Adelia Wiwi Indah Sari Yamin, Muh Nur Yanti, Resky Yusi Irensi Seppa Yusran, St. Chairun Annisa Zal-Zabila, Nurul Wahida Zarni Adia Purna