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Journal : Journal of Social Research

The Influence of Service Quality and Hotel Image on the Satisfaction and Loyalty of Tourists Staying at Artotel Group Hotel Bali Pangkerego, Paulus Davidson; Sudiarta, I Nyoman; Antara, Made
Journal of Social Research Vol. 2 No. 8 (2023): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v2i8.1231

Abstract

In this comprehensive study, the focus revolves around delineating the intricate dynamics between service quality, hotel image, tourist satisfaction, and loyalty within the context of Artotel Group Hotel Bali. The pivotal role of service quality emerges as a central theme, elucidating that the realization of good service quality hinges upon the proficiency of human resources. The study underscores the significance of competent personnel in achieving maximum service values, which is further augmented by the presence of well-equipped infrastructure and facilities. Drawing on the theoretical framework of satisfaction, the researchers employ a quantitative descriptive method to delve into the nuances of these interconnections. Unveiling the outcomes of their investigation, the study propounds that both service quality and the hotel image wield a positive and statistically significant impact on tourist satisfaction during their sojourn at Artotel Group Hotel Bali. This illuminates a direct correlation wherein heightened service quality and a positive hotel image contribute to an elevated level of satisfaction among tourists residing at Artotel Group Hotel Bali. Consequently, the study not only underscores the critical importance of service quality and hotel image but also establishes a concrete link between these factors and the overall satisfaction of tourists, providing valuable insights for enhancing the hospitality experience at Artotel Group Hotel Bali.
Co-Authors A. A. A. WULANDIRA SAWITRI DJELANTIK Abdul Muis Agnes, Anita Aji, Bramanto Akbar Marzuki Tahya Alam Anshary Alamsyar, Al Alfad, Alfad Alfareza, Patrecia Alimuddin Laapo Alimudin Laapo Anak Agung Putu Agung Suryawan Wiranatha Anak Agung Wulandari Anas, Farhan Ardian ANGGASTIAN PASI PRAYOGA TUMANGGOR ANGGRENI, I.G.A.A LIES Arfah, Siti Yuliaty Chansa Arifuddin Lamusa Asih, Ni Nyoman Ganti Asrawati Asrawati, Asrawati Asri, Nur Asrianti, Asrianti Astuti, Ade Irma Azrianti, Eka Beri Artana, I Kadek Pandi Christoporus, Christoporus Cornelia Coraima Lazaren Dafina Howara Desty, Actutes Aste DEWA NGAKAN MADE ANGGA DIPARTHA Dewa Putu Oka Prasiasa DIANAH UMI RAHMAWATI DWI PUTRA DARMAWAN Effendy Effendy Effendy Eko Jokolelono Ernesto Matos Soares Euis Dewi Yuliana Fatmawati Fatmawati Frederikus Egidius Pareira GEA, RESTY Hadayani Hadayani Hadayani Hamsir, Hardin M. Hardiyanti Sultan hasnia, Hasnia Hendra H. Hery Susanto Husnul Khatima, Husnul I Dewa Ayu Sri Yudhari I Dewa Gede Raka Sarjana I Gde Semadi Astra I Gede Mudana I Gede Putra Nugraha I Gede Suhartawan I Gede Yono Wirawan I GUSTI AGUNG AYU AMBARAWATI I GUSTI AYU AGUNG LIES ANGGRENI I GUSTI AYU ARI JULIA MALINI I Gusti Ayu Oka Suryawardani I GUSTI JAYA WIRARAJA, I GUSTI JAYA I Gusti Lanang Oka I GUSTI MADE AGUNG YUDA PRAMANA I KADEK ADIKA ARJASTA PUTRA I Ketut Rantau I Ketut Suamba I Ketut Surya Diarta I Komang Gde Bendesa I Made Adhika I Made Budiarsa I Made Darma Oka, I Made Darma I MADE NARKA TENAYA I MADE OKA SURYA ARTAMA I MADE SUDARMA I Made Supartama I Nyoman Darma Putra I Nyoman Sudiarta I Nyoman Sunarta I Nyoman Suparta I PUTU SURYA PRATAMA I PUTU TEGUH PARAMARTA I PUTU YUDHI ARTA WIJAYAKUSUMA I Wayan Ardika I WAYAN GINARSA I Wayan Suarna I WAYAN WINDIA IDA AYU ASTARINI Ida Ayu Listia Dewi Isra, Nurul Kadar, Darma Karlina Muhsin Tondi KETUT BUDI SUSRUSA Lahandu, Sumiati A. Laihi, Moh Alfit Laksmayani, Made Krina Laksono Trisnantoro Lamusa, Arifudin Lidyawati, Irma Lien Damayanti M, Rizka. Made Krisna Laksmayani MADE SRI SUMARNIASIH Marwah Marwah Max Nur Alam MAYSARA TAMPUBOLON Meilany Rosita Lengkong Melinda, Feni MILLENIA, MARIA ANGELA Mohammad Subhan Muala, Bakri Muh Fardhal Pratama Muhammad Safir Musdalifah Musdalifah Nadia, Sahnas NADIARINI, MADE RIZKI SRI Narmin, Narmin Nasmia Na’mira, Na’mira Nengah Bawa Atmaja NI KADEK ERNI ARIASTUTI NI KETUT ADI JAYANTI NI KETUT AGUSTYARI NI LUH PRIMA KEMALA DEWI, NI LUH PRIMA KEMALA Ni Made Ayu Gemuh Rasa Astiti NI MADE LODI DWI UTAMI NI MADE MEIDAYANI NI MADE METRI WIDHYAPURI NI PUTU PUTRIKA OKTARIANI NI PUTU RISKIANA ULANDARI NI PUTU SRI SUTARI NI WAYAN PUTU ARTINI Ni WAYAN SRI ASTITI Ni Wayan Tatik Inggriati Ningsih, Sri Budi Novalina Serdiati Nur Anisa Nur Ika Amelia Nurdin, Muh Fahrudin Nurhasni Nurhasni NURLAELA NURLAELA Nurmedika, Nurmedika Nursakinah, Nursakinah Nurwati Nurwati Nyoman Dini Andiani Nyoman Suardika Nyoman Sunarta P. Adam, Fauziah Paendong, Stella Maria Pingkan Pajri, Ahmad Pamori, Esse Pangkerego, Paulus Davidson Pratama, Muhammad Fardhal Prayoga, Putu Herdin Pujianti, Ratna Putu Agus Suwardana PUTU CENDANA FIRJIONITA Putu Eka Wirawan Putu Udayani Wijayanti PUTU WIDHIANTI LESTARI Rasyid, Sofya A. RATNA KOMALA DEWI RIAMBARA ABDILLAH HAZAZI Rizqullah, Abi Rosida P. Adam Rustam Abd. Rauf Saiful Darman Saleha, Aprilia Dena Salua, Stevi Nofri Aditianingsi Sisfahyuni B. Siska Siska SITI KHOLIFAH SIWI, AVENTIA SELANIKA RIFANI Sri Yanti Suarni Apriciila Benedigta Zebua Sulaeman Sulaeman Sulmi, Sulmi Suparman, Ade Suryantini, Niluh Ayu Suryathi, Ni Wayan Susanta, I Wayan Erma Sutarni, Nani Syamsul Alam Paturusi TARIGAN, RAHEL BR Teguh Saputra Tri Ifgayani Ulfa, Sri UMBARI, IDA AYU MILANI Valerina, Valerina Wibawa, I Gede Laksana WIDHIANTHINI WIDHIANTHINI Wildani Pingkan S. Hamzens Yana, I Wayan Kartika Yulianti K. Yulianti Kalaba Yuniarto Putri, Aghnia Yusran Oghie Zahra, Baitul ZOVANY RIMALEMNA BR SEMBIRING