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Journal : Journal Of World Science

The Influence of Electronic Visa Service Quality on Satisfaction and Intention to Return to Batam in the New Normal Era Yuniarto Putri, Aghnia; Darma Putra, I Nyoman; Antara, Made
Journal of World Science Vol. 2 No. 10 (2023): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v2i10.470

Abstract

This study aims to examine the relationship between the perception of e-visa services and service quality towards the satisfaction of e-visa services with the intention of foreign tourists to revisit Batam. This research method employs a quantitative approach, targeting foreign tourists with a B211A visa index, with a sample size of 100 respondents. The sampling technique used in this research is Accidental Sampling. Data collection involved distributing questionnaires, conducting interviews with several respondents, and a literature review to complement supporting theories. The data was analyzed using Structural Equation Modeling (SEM) with SmartPLS Student Version software. The results of this study indicate that (1) perception has a significant direct influence on tourist satisfaction, does not significantly impact the intention to revisit, and is partially mediated by the intention to return to Batam; (2) the quality of e-visa services has a significant direct influence on tourist satisfaction and the intention to revisit, yet is fully mediated by the intention to return to Batam; and (3) tourist satisfaction does not significantly influence the intention to return to Batam. This research contributes academically by providing an understanding of the effectiveness of implementing e-visa services in increasing visits by foreign tourists to Batam in the new normal era. It reinforces theories related to tourist satisfaction and intentions to revisit while enriching the body of knowledge in the field of tourism and immigration studies. Additionally, this study offers practical contributions by providing scientific research data to stakeholders and policymakers in the tourism sector.
Co-Authors A. A. A. WULANDIRA SAWITRI DJELANTIK Abdul Muis Agnes, Anita Aji, Bramanto Akbar Marzuki Tahya Alam Anshary Alamsyar, Al Alfad, Alfad Alfareza, Patrecia Alimuddin Laapo Alimudin Laapo Anak Agung Putu Agung Suryawan Wiranatha Anak Agung Wulandari Anas, Farhan Ardian ANGGASTIAN PASI PRAYOGA TUMANGGOR ANGGRENI, I.G.A.A LIES Arfah, Siti Yuliaty Chansa Arifuddin Lamusa Asih, Ni Nyoman Ganti Asrawati Asrawati, Asrawati Asri, Nur Asrianti, Asrianti Astuti, Ade Irma Azrianti, Eka Beri Artana, I Kadek Pandi Christoporus, Christoporus Cornelia Coraima Lazaren Dafina Howara Desty, Actutes Aste DEWA NGAKAN MADE ANGGA DIPARTHA Dewa Putu Oka Prasiasa DIANAH UMI RAHMAWATI DWI PUTRA DARMAWAN Effendy Effendy Effendy Eko Jokolelono Ernesto Matos Soares Euis Dewi Yuliana Fatmawati Fatmawati Frederikus Egidius Pareira GEA, RESTY Hadayani Hadayani Hadayani Hamsir, Hardin M. Hardiyanti Sultan hasnia, Hasnia Hendra H. Hery Susanto Husnul Khatima, Husnul I Dewa Ayu Sri Yudhari I Dewa Gede Raka Sarjana I Gde Semadi Astra I Gede Mudana I Gede Putra Nugraha I Gede Suhartawan I Gede Yono Wirawan I GUSTI AGUNG AYU AMBARAWATI I GUSTI AYU AGUNG LIES ANGGRENI I GUSTI AYU ARI JULIA MALINI I Gusti Ayu Oka Suryawardani I GUSTI JAYA WIRARAJA, I GUSTI JAYA I Gusti Lanang Oka I GUSTI MADE AGUNG YUDA PRAMANA I KADEK ADIKA ARJASTA PUTRA I Ketut Rantau I Ketut Suamba I Ketut Surya Diarta I Komang Gde Bendesa I Made Adhika I Made Budiarsa I Made Darma Oka, I Made Darma I MADE NARKA TENAYA I MADE OKA SURYA ARTAMA I MADE SUDARMA I Made Supartama I Nyoman Darma Putra I Nyoman Sudiarta I Nyoman Sunarta I Nyoman Suparta I PUTU SURYA PRATAMA I PUTU TEGUH PARAMARTA I PUTU YUDHI ARTA WIJAYAKUSUMA I Wayan Ardika I WAYAN GINARSA I Wayan Suarna I WAYAN WINDIA IDA AYU ASTARINI Ida Ayu Listia Dewi Isra, Nurul Kadar, Darma Karlina Muhsin Tondi KETUT BUDI SUSRUSA Lahandu, Sumiati A. Laihi, Moh Alfit Laksmayani, Made Krina Laksono Trisnantoro Lamusa, Arifudin Lidyawati, Irma Lien Damayanti M, Rizka. Made Krisna Laksmayani MADE SRI SUMARNIASIH Marwah Marwah Max Nur Alam MAYSARA TAMPUBOLON Meilany Rosita Lengkong Melinda, Feni MILLENIA, MARIA ANGELA Mohammad Subhan Muala, Bakri Muh Fardhal Pratama Muhammad Nasir Muhammad Safir Musdalifah Musdalifah Nadia, Sahnas NADIARINI, MADE RIZKI SRI Narmin, Narmin Nasmia Na’mira, Na’mira Nengah Bawa Atmaja NI KADEK ERNI ARIASTUTI NI KETUT ADI JAYANTI NI KETUT AGUSTYARI NI LUH PRIMA KEMALA DEWI, NI LUH PRIMA KEMALA Ni Made Ayu Gemuh Rasa Astiti NI MADE LODI DWI UTAMI NI MADE MEIDAYANI NI MADE METRI WIDHYAPURI NI PUTU PUTRIKA OKTARIANI NI PUTU RISKIANA ULANDARI NI PUTU SRI SUTARI NI WAYAN PUTU ARTINI Ni WAYAN SRI ASTITI Ni Wayan Tatik Inggriati Ningsih, Sri Budi Novalina Serdiati Nur Anisa Nur Ika Amelia Nurdin, Muh Fahrudin Nurhasni Nurhasni NURLAELA NURLAELA Nurmedika, Nurmedika Nursakinah, Nursakinah Nurwati Nurwati Nyoman Dini Andiani Nyoman Suardika Nyoman Sunarta P. Adam, Fauziah Paendong, Stella Maria Pingkan Pajri, Ahmad Pamori, Esse Pangkerego, Paulus Davidson Pratama, Muhammad Fardhal Prayoga, Putu Herdin Pujianti, Ratna Putu Agus Suwardana PUTU CENDANA FIRJIONITA Putu Eka Wirawan Putu Udayani Wijayanti PUTU WIDHIANTI LESTARI Rasyid, Sofya A. RATNA KOMALA DEWI RIAMBARA ABDILLAH HAZAZI Rizqullah, Abi Rosida P. Adam Rustam Abd. Rauf Saiful Darman Saleha, Aprilia Dena Salua, Stevi Nofri Aditianingsi Sisfahyuni B. Siska Siska SITI KHOLIFAH SIWI, AVENTIA SELANIKA RIFANI Sri Yanti Suarni Apriciila Benedigta Zebua Sulaeman Sulaeman Sulmi, Sulmi Suparman, Ade Suryantini, Niluh Ayu Suryathi, Ni Wayan Susanta, I Wayan Erma Sutarni, Nani Syamsul Alam Paturusi TARIGAN, RAHEL BR Teguh Saputra Tri Ifgayani Ulfa, Sri UMBARI, IDA AYU MILANI Valerina, Valerina Wibawa, I Gede Laksana WIDHIANTHINI WIDHIANTHINI Wildani Pingkan S. Hamzens Yana, I Wayan Kartika Yulianti K. Yulianti Kalaba Yuniarto Putri, Aghnia Yusran Oghie Zahra, Baitul ZOVANY RIMALEMNA BR SEMBIRING