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Journal : Journal Economy And Currency Study (JECS)

Pengaruh faktor - faktor terhadap Pendapatan Pedagang Kaki Lima Di Grogol Jakarta Barat Ade Onny Siagian
Journal Economy and Currency Study (JECS) Vol. 3 No. 1 (2021)
Publisher : Pusdikra Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51178/jecs.v3i1.81

Abstract

Analisis Jaringan Antara Pengembangan Produk dan Kualitas Pelayanan dengan Kepuasan Pelanggan PT. Adhi Karya Jakarta Ade Onny Siagian
Journal Economy and Currency Study (JECS) Vol. 2 No. 2 (2020)
Publisher : Pusdikra Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to obtain information about the relationship between independent variables, namely; product development (X1) and service quality (X2) with the dependent variable, namely customer satisfaction (Y) PT. Adhi Karya Jakarta, both individually and collectively. The research instrument used was a questionnaire in the form of five answer choices. Analysis of quantitative data using two methods of analysis, namely by using frequency distribution tables and by using correlation and regression tests. In this study, there are three main conclusions, namely (1) There is a positive relationship between product development and customer satisfaction. PT. Adhi Karya Jakarta. This means that the better the product development according to the customer, the higher the customer satisfaction. Vice versa, product development is an important variable that needs to be considered in predicting customer satisfaction. (2) There is a positive relationship between service quality and customer satisfaction. PT. Adhi Karya Jakarta. This means that the higher the quality of service received by consumers, the higher customer satisfaction. Vice versa, service quality is an important variable that needs to be considered in predicting customer satisfaction. (3) There is a positive relationship between product development and service quality together with customer satisfaction of PT. Adhi Karya Jakarta concludes that the better the product development according to the customer and the higher the quality of service received by the customer, the higher the customer satisfaction. Conversely, the less good product development according to customers and the lower the quality of service received by customers, the lower customer satisfaction. This condition indicates that product development and service quality are two important variables that need to be considered in explaining increased customer satisfaction.
Co-Authors Adhi Wibowo Adler H. Manurung Adler H. Manurung Adler Haymans Manurung Agus Sudarsono Ahmad Nur Budi Utama Alvianita Gunawan Putri andrew shandy utama, andrew shandy Andriya Risdwiyanto Aris Ariyanto Ariyanto, Aris Asep Muhammas Lutfi Asri Ady Bakri Asrini Asrini Asry, Shofia Bambang Karsono Bambang Karsono Bryan Givan Cahyono, Yoyok Cahyono, Yoyok Dafid Ginting Damayanti, Yenie Eva Dodi Prasada Eva Yuniarti Utami Fredrik Warwer Gatot Wijayanto Hadion Wijoyo Haudi Haudi, Haudi Herayati Hidayat, Gustina Hieronimus Erwin Indrawan Hillman Mushaddiq Suaidy Hillman Mushaddiq Suaidy Indra, Natal Irawati, Intan Irsal Fauzi Jaka Santosa Jeffry H. Sinaulan Joko Sriwidodo Jonathan, Edbert Kartiwa, Aa Kristiono, Natal Lamirin, Lamirin Loso Judijanto Lukman Affandi Ma'rifah, Ma'rifah Maghfirah, Nur Mahmuddin Mahmuddin Mahmuddin Mahmuddin Marinda Machdar, Nera Mislan Sihite, Mislan Muliansyah, Dadah Natal Indra Natal Indra Nera Marinda Machdar Ninuk Riesmiyantiningtias Nurhidayati Nurhidayati Nurhidayati Nurlelasari Ginting Paulina, Julinta Primadi Candra Susanto Rahmat Saleh Ramlani Lina Sinaulan Rini Martiwi Rizky Amalia Rizky Amalia Rizky Amalia Rizqi Amaliyah, Angguliyah Rochimah Imawati Rovanita Rama Sabalius Uhai Saifuddin, Sendy Salsabla Sasono, Heri Siti Fatimah Azzahra Sitti Hardiyanti Arhas Sri Mulyono Sugeng Suroso Suhendri Suherman, Suherman Sungkowati, Sri Suprianto Suprianto Tarigan, Budi Akhmad Tri Widyastuti Tri Widyastuti Trisna Fajar Prasetyo Usmany, Paul WIJOYO, HADION Yusuf, Ramdan Zahara Tussoleha Rony Zeanette Tiarma Lisbet Zul Asman Zul Asman