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Fariyanti, Anna
Departemen Agribisnis, Fakultas Ekonomi Dan Manajemen, Institut Pertanian Bogor, Kampus IPB Daramaga, Bogor 16680
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Journal : Jurnal Penelitian Pendidikan IPA (JPPIPA)

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Service Improvement Strategy of National Veterinary Public Health Laboratory, Ministry of Agriculture Indonesia Towards A Clean and Serving Bureaucracy Area Winanningrum, Anik; Fariyanti, Anna; Nahrowi, Nahrowi
Jurnal Penelitian Pendidikan IPA Vol 11 No 2 (2025): February
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i2.10553

Abstract

The contamination of animal-based foods poses risks to consumer health and economic stability, including trade losses and reduced consumer confidence. As the national reference laboratory under the Ministry of Agriculture, Indonesia, the Quality Testing and Certification Agency for Animal Products (BPMSPH) ensures product quality and certification. However, increasing sample volume and limited resources create service challenges, requiring urgent improvements to meet clean and responsive public service standards. This study aims to develop strategies for enhancing BPMSPH services toward Clean and Serving Bureaucracy Area (WBBM) standards. A mixed-method approach was used, combining primary data from interviews and questionnaires with secondary data from relevant agencies. SERVQUAL and AHP analyses identified service gaps and prioritized improvements. Findings show that BPMSPH services do not fully meet customer expectations, with key gaps in digital service accessibility, officer problem-solving capabilities, and customer assistance availability. AHP analysis prioritizes assurance and responsiveness, emphasizing the need for enhancing officer competency and developing digital services. The implementation of these strategies is expected to enhance BPMSPH’s service efficiency, increase customer satisfaction, and support the achievement of WBBM certification. By strengthening service assurance and responsiveness, BPMSPH can provide more professional, effective, and accessible public services, aligning with stakeholder expectations and regulatory standards
Co-Authors ,, Burhanuddin A. Faroby Falatehan Abd Fajar Adhitya Marendra Kiloes Ahsanah Mukarromah Arifin Al Jaktsa Al Jaktsa Alfira Yanamisra Ali Djamhuri Amzul Rifin Andrea Emma Pravitasari, Andrea Emma Andriyono Kilat Adhi Anggita Tresliyana Anggita Tresliyana Suryana Anggraini Sukmawati Anisa Dwi Utami Aprilia Anggi Santoso ari abdul rouf Ari Abdul Rouf Arief Daryanto Arief Daryanto Arief Daryanto Arif Ravi Wibowo Astina Astina Astri Aminova Putri Astuti Rahmawati Astuti Rahmawati Astuti Rahmawati Atabani, Afton Ayuka, Izumi Risma Bambang Juanda Basri, Moh. Hasan Bayu Krisnamurthi Bayu Sumantri Bayu Sumantri Bella Septiana Bonar Marulitua Sinaga Budi Yoko Burhani, Al-May Abbyan Izzy Burhanuddin Burhanuddin Burhanuddin Burhanuddin Dadan Permana Darwis Abubakar Deda Annasia Yuliastri Dedi Rahmat Setiadi Dewi Mulia Sari Dini Anggraeni Dwi Rachmina Dwi Rachmina Dwi Shinta Agustina DWI SURYANTO Eko Ruddy Cahyadi Elvina Elvina Etriya Etriya Fadila Jzuqynova Burhani Fadila Jzuqynova Burhani Fadilla Ristya Aminda Fahmi Ainurrahman Faroby Faletehan Fauji Yamin Fauji Yamin Febriansyah, Wivan Feryanto Feryanto Halil (1 Hardiyanti Sultan Hari Hermawan Harianto Haris F. Aldila Haris Fatori Aldila Harmini, Harmini Hartoyo Hartoyo Hasnah Sabrina Siregar Hasnawati Hasnawati Hendrik Johannes Nadapdap Herawati Herawati Indah Kartika Sandra Indah Maharani Iqbal Reza Fazlurrahman Irawan Wibisonya Irwandi, Putra JEMMY RINALDI Jemmy Rinaldi Joko Purwono Jufri Muhammad Jullyo Gideon Rohi Kania Larasati Hartoyo Kuntias, Agisa Kuntjoro Kuntjoro Kuntjoro, nFN Kurniasari, Novia Tri Kusumarini, R.R. Ajeng Pratiwi Indah Lola Rahmadona Lola Rahmadona, Lola Lukman M. Baga Lukman M. Baga Lukytawati Anggraeni M. Wildan Sayid Akbar Mahendra, Roy Maisarah, Nadia Putri Mariyah Mariyah Martauli, Elvin Desi Marvita Debora Ginting MAT SYUKUR Mayhilda Nitami Mega Amelia Putri, Mega Amelia Mega Mustika Miranda , Vanesha Mirfatul Hidayah Mochamad Ramdani Muhamad Ridwan Muhamad Rizky Ramadhan Muhammad Firdaus Muhammad Ismail Muhammad Luthfie Fadhilah Nahrowi Nahrowi Natasa Apriana Netti Tinaprilla nFN Kuntjoro nFN Puspitasari Nia Kurniawati Hidayat Nia Kurniawati Hidayat, Nia Kurniawati Normal Bivariant Padangaran Noviana, Rosita Nunung Kusnadi Nur Fatonny Nurmalita, Ika Nurul Lainan Najmi Nurul Risti Mutiarasari Pattiasina, Trees Augustine Prasetyo, Kunandar Pratica Dewi Prihantini, Campina Illa Purwanti, Nurani Yuni Putri Larasati Widhiasih Putri Larasati Widhiasih Putri, Tursina Andita Rachmat Pambudy Rahmawati, Astuti Ratna Winandi Ratna Winandi Ratna Winandi Ratna Winandi Asmarantaka Ratna Winardi Asmarantaka Ratnawati, Melania Isti Relanti Irene Sopacua Reny Hidayati Rina Karuniawati Rina Karuniawati Ristiyanto, Nirwan Rita Nurmalia Rita Nurmalina Rosiana, Nia Rosita Noviana Salsabila, Unik Hanifah Setiyaningsih Setiyaningsih Siti Jahroh Siti Syamsiah Siti Syamsiah Solehah, Putri Febrilla Soraya Astia Putri Sri . Handayani Sri Ariani Safitri Sri Hartoyo Sri Hartoyo Sri Hartoyo Sri Hartoyo - Sri Mulatsih Sri Utami Kuntjoro Sriyani Wahyuni Tangahu Suharno Suharno Suharno Suharno Sumantri, Bayu Suprehatin Suprehatin Suryana, Anggita Tresliyana Suryo Wiyono Syafira Aulia Rangganis Syaima Tanti Novianti Teki Sinatria Theresia, Valentina Timbul Rasoki Triana Gita Dewi Trisno, Andhika Muhammad Fadil Umbu Joka Ummy Qalsum Utami, Anisa Dwi Valentina Theresia Valentina Theresia Vela Rostwentivaivi Vera Erviana vista uli sihombing Vista Uli Sihombing Wahyu Budi Priatna Wanti Fitrianti Wianggawati, Hesty Dharmanita Wibisonya, Irawan Winandi, Ratna Winanningrum, Anik Wita Juwita Ermawati Wujud Rolesya Yanamisra, Alfira Yanti Nuraeni Muflikh Yanuar, Rahmat Yulianti, Ayu Yusalina Yusalina Yusman Syaukat Yusman Syaukat Yusman Syaukat Yusman Syaukat Yusnina, Yusnina