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All Journal Neo-Bis Jurnal Manajemen dan Bisnis Indonesia Jurnal Studi Manajemen dan Bisnis Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Ekonomi Manajemen Sistem Informasi Brilliant International Journal of Management and Tourism (BIJMT) Formosa Journal of Applied Sciences (FJAS) CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis Optimal: Jurnal Ekonomi dan Manajemen Indonesian Journal of Contemporary Multidisciplinary Research Manajemen Kreatif Jurnal Journal of Management and Creative Business Jurnal Riset Manajemen Jurnal Riset Ekonomi dan Akuntansi Jurnal Media Akademik (JMA) Indonesian Journal of Economic & Management Sciences (IJEMS) Brilliant International Journal of Management and Tourism International Journal of Economics and Management Research Edumaspul: Jurnal Pendidikan
Iriani Ismail
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Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Analyzing the Effectiveness of Indomaret Employee Performance Management in Kamal: An Employee Interview-Based Case Study Andini Cristina Santoso; Nabilah Khairunnisa; Alisya Nurrahmania; Iriani Ismail
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.447

Abstract

This study aims to analyze the effectiveness of employee performance management at Indomaret Kamal outlets in Bangkalan city, through a qualitative case study. The research method uses semi-structured interviews with an employee to explore their experiences and perceptions related to various aspects of work, including stock management, work relationships, and job satisfaction. The results of the analysis indicate weaknesses in the stock management system, characterized by inconsistencies between online and physical stock data, and lack of adequate supervision from management. This causes some best-selling products to sometimes run out before the next stock replenishment schedule, causing losses in the form of lost potential sales and customer dissatisfaction. In addition to stock problems, employees are also dissatisfied with management supervision which is considered inadequate, which causes difficulties in carrying out tasks and reduces work motivation. In conclusion, this study highlights the need to improve the stock management system, increase more effective and supportive supervision, and employee training programs to improve the effectiveness of performance management at Indomaret. By implementing these recommendations, it is hoped that the effectiveness of employee performance management at Indomaret Kamal can be increased, which will ultimately have a positive impact on company productivity and customer satisfaction.  
HR Development in Comfortable Coffee Eatery in Sragen Mariska Iva Liana; Syairabilla Elmasa Eyatena; Amanda Putri Azkia; Iriani Ismail
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.450

Abstract

This study aims to evaluate the training and development of human resources at Nyaman Coffee Eatery, focusing on enhancing customer service quality through employee competence development. Based on the definition of training as a structured process aimed at improving individual performance, and development which includes the design of learning materials, this research highlights the importance of setting clear training objectives, ensuring adequate trainer qualifications, ensuring material relevance, and applying suitable training methods. The findings show that training at Nyaman Coffee Eatery is focused on developing communication skills, customer service, and teamwork, using on-the-job training methods. Furthermore, an experiential learning approach and job rotation are implemented to increase employee flexibility and skills across various positions. The impact of this training is reflected in increased employee engagement and their ability to provide better service to customers, which ultimately contributes to improved service quality. This research recommends the need for continuous evaluation to assess the long-term effectiveness of the training programs and suggests collaboration with educational institutions to ensure that training materials remain relevant and up-to-date. Overall, this study emphasizes the importance of investing in human resource development for the sustainability and success of Nyaman Coffee Eatery.
The Influence of Employee Relations Quality on Customer Service Satisfaction at Kurnia Emas Store Eka Damayanti; Septy Nurmala Alvianti; Jamilatul Qomariyah; Iriani Ismail
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.451

Abstract

This study investigates the influence of employee relationship quality on customer service satisfaction at the Toko Kurnia Emas. The central issue addressed is the extent to which positive interpersonal relationships among employees enhance the quality of service experienced by customers. Accordingly, the research focuses on assessing the degree of impact that employee relationship quality exerts on customer satisfaction. Employing a quantitative approach with a descriptive correlational design, the study involved 15 employees and 15 customers selected through total and purposive sampling techniques, respectively. Data were collected via a Likert-scale questionnaire and analyzed using simple linear regression to examine the relationship between variables. The findings reveal a significant positive relationship between the quality of employee relations and customer service satisfaction. In essence, harmonious employee interactions contribute to higher levels of customer satisfaction. This study offers practical insights for managers in the retail sector, emphasizing the importance of fostering strong internal relationships to enhance overall service performance. Future research is encouraged to include a larger sample and explore additional variables, such as employee training and professional development, that may influence customer satisfaction
BUDAYA BELAJAR SANTRI DAN DAMPAKNYA TERHADAP PENGEMBANGAN SUMBER DAYA MANUSIA DI PONDOK PESANTREN BANGKALAN Al Aluf, Wilda; Maila Faiza HJ; Iriani Ismail
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 9 No. 04 (2024): Volume 09 No. 04 December 2024 In Press.
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v9i04.20232

Abstract

This study aims to explore the learning culture of students in Islamic boarding schools and analyze its impact on human resource development. Islamic boarding schools have become an important pillar of education in Indonesia, integrating religious and academic education to shape the character and skills of students. This research uses a qualitative approach with in-depth interviews and participatory observation to collect data from students, teachers, and administrative staff. The results show that typical pesantren learning methods, such as halaqah (group discussion) and muroja'ah (repetition of material), not only improve santri's understanding of religious material but also develop social skills, leadership, and work ethics. The disciplinary environment in pesantren has proven to be effective in shaping the independence and responsibility of santri. The conclusion of this study underscores the important role of Islamic boarding schools in developing soft skills needed in the modern world of work, thus contributing to improving the quality of human resources in Indonesia.
PERAN ORGANISASI MAHASISWA DALAM MEMBANGUN KARAKTER KEPEMIMPINAN DAN PENINGKATAN SOFT SKILL Shinta Yolanda; Suci Maela Sari; Iriani Ismail
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 9 No. 04 (2024): Volume 09 No. 04 December 2024 In Press.
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v9i04.21514

Abstract

The study aims to examine the role of student organizations in building leadership character and improving soft skills. By using a qualitative approach method. The main source was obtained from in-depth interviews with students at Trunojoyo University, Madura, where 10 respondents were selected based on certain criteria that were relevant to the research objectives. The research results show that student organizations have a significant positive impact on developing leadership character and improving soft skills among students. Through active involvement in organizations, students can hone a variety of skills, including communication, collaboration, time management, and problem solving.
PENGEMBANGAN SKILL, KNOWLEDGE, DAN ATTITUDE TERHADAP KINERJA KARYAWAN (STUDI KASUS PT. HONDA SETYA MOTOR DI SURABAYA) Nadia; Nafisatul Ilim; Iriani Ismail
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 9 No. 04 (2024): Volume 09 No. 04, Desember 2024.
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v9i04.32980

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh pengembangan keterampilan, pengetahuan, dan sikap terhadap kinerja karyawan di PT. Honda Setya Motor di Surabaya. Dalam konteks organisasi modern, baik bisnis maupun publik, investasi dalam pengembangan kompetensi individu sangat penting untuk meningkatkan produktivitas dan daya saing. Penelitian ini mengidentifikasi bahwa pengembangan keterampilan, pengetahuan, dan sikap karyawan berkontribusi signifikan terhadap kinerja operasional perusahaan. Penelitian ini menggunakan metode kualitatif deskriptif dengan mengumpulkan data primer melalui kuesioner yang disebarkan kepada 28 responden karyawan. Hasil penelitian menunjukkan bahwa mayoritas responden setuju bahwa pengembangan Keterampilan, Pengetahuan, dan Sikap berpengaruh positif terhadap kinerja karyawan di PT. Honda Setya Motor di Surabaya.
Challenges of Human Resource Management in Facing Technological Developments (Case Study at the Alfarezi Store, Kamal District) Tia Astaivada; Helmi Zulkarnain; Hestina Indriyani Putri; Iriani Ismail
Indonesian Journal of Contemporary Multidisciplinary Research Vol. 2 No. 6 (2023): November 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/modern.v2i6.6158

Abstract

The aim of writing this article is to discuss HRM challenges in facing technological developments in the form of payments via E-Wallet and the use of cash registers. The method used in this article is qualitative, with data collection techniques through observation, literature study and interviews. And using descriptive analysis techniques using primary and secondary data. The results of this research show that the digital era has had a major impact on the world of work, including the increasing need for HR competency. It is important for business owners to be aware of technological developments, and business owners need to follow the flow of technological developments. The challenges in facing the digital era are not only related to technological competence, but also involve human aspects and soft skills such as work ethics, social sensitivity and employee adaptability. Collaboration between business owners and employees is also required
The Role of Coworkers in Improving Employee Performance at the Padepokan Buffet Restaurant Tahol, Triana Olivia; Farid Al Farizi; Ahmad Muafi; Iriani Ismail
Indonesian Journal of Contemporary Multidisciplinary Research Vol. 2 No. 6 (2023): November 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/modern.v2i6.6184

Abstract

The aim of writing this article is to discuss the role of colleagues in improving employee performance at the Padepokan Buffet Restaurant. This research uses a qualitative research method approach using two data sources, namely primary data through interviews and secondary data using literature studies. The analysis technique used in this research is descriptive analysis technique. The results of this study indicate that the role of coworkers has a significant impact on employee performance in restaurants. The effective role of coworkers can influence employee performance through several mechanisms. Through good teamwork, colleagues can increase employee productivity and work quality. Synergistic teamwork enables the exchange of knowledge and experience that can improve individual skills
Training and Work Motivation on The Performance of PT. Wings Surya Bangkalan Employees Nugraha, Dimas Ardi; Ananta Fanni Aprlia; Robaitul Awaliyah; Iriani Ismail
Indonesian Journal of Contemporary Multidisciplinary Research Vol. 2 No. 6 (2023): November 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/modern.v2i6.6660

Abstract

This research uses a qualitative approach with a case study type to understand training program planning and work motivation at PT Wings Surya Bangkalan. The research subjects consisted of company managers and one of the employees. Data collection techniques include interviews, observation and documentation. The research results show that the training and work motivation program at PT Wings Surya Bangkalan aims to increase the understanding and motivation of employees with various backgrounds. Training is carried out regularly, and there is also refresher training for employees who have worked for a long time. The training method used is Job Instruction Training, which focuses on how to give instructions to operators. The benefits of this program include keeping employees motivated and improving their performance
The Strategic Role of the HR Department in Increasing the Company's Competitive Advantage (Case Study of Madura Batik Jokotole Collection) Sabna Tunnabila; Makkiyah; Mohammad Maksum; Iriani Ismail
Indonesian Journal of Contemporary Multidisciplinary Research Vol. 2 No. 6 (2023): November 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/modern.v2i6.6721

Abstract

Excellence in competition is greatly influenced by human resource management strategies. By implementing appropriate human resource management strategies, it is hoped that companies can utilize the advantages of their human resources to support the achievement of competitive advantage. In the context of this phenomenon, the author feels interested in conducting research on the Jokotole Collcetion Madura batik company using a qualitative approach. The results of this research indicate that human resource management has a key role in linking company strategy with performance achievement, organizational culture development, innovation, and flexibility.
Co-Authors Achmad Noval Mufai Ade Rizaldi Hidayatullah Adelia Eka Putri Afifatul Khoiriyah Afninda Ainun Arvi Agustin Pratiwi Agustin Tri Wulandari Ahmad Dhani Syahrudin Ahmad Muafi Aini Alkamalat AL ALUF, WILDA Alisya Nurrahmania Amanda Putri Azkia Amelia Farah Ami, Peni Nevia Fitri Amira Khurotul A'yuknina Ananta Fanni Aprlia Andini Cristina Santoso Anis Anis Nur Mahmudah Asadi Khas Audina Aprilia Aulia, Fitria Anggun Tri Bagus Alamsyah Bahari Berlin Musharafah Utami Calista Putri Camelia Damayanti, Ira Alvina Desi Alfi Lailatul Khasanah Dewi Nur Avita Eka Damayanti Eka Rachmawati Enis Faricha Eva Fauziyah Fadjar Maulana Farid Al Farizi Farid Alisyahbana Fitri Amelia Fitri Auliya Rohmah Fitri Isnaini Fausia Fitria Agustina Hanifah Nur Aqilah Helmi Zulkarnain Hestina Indriyani Putri Hikmatul Ilmi Hikmatul Maghfiroh Ilham Mukhamada Ismi Millah Tibyana Iwanussholeh Iwanussholeh Jaizatul Husniyah Mashduqi Iza Jamilatul Hasanah Jamilatul Qomariyah Janwaroh Hasbi Ansari Jumria Kinanti Arifandyta Wardilla LAILATUL FITRIYAH Lely Nurvillah Anggraini M Abbas Sastrodiputro M. Prayoga Budi Santoso M. Zainal Alim Mahyadi Mahyadi Maila Faiza Hj Makkiyah Mansyur Mariska Iva Liana Marsellia Salma Maudina Alia Melia Tria Agustina Mila Puspitasari Mochammad Ishaq Moh Miko Indrawan Moh. Wahyu Fajri Ramadhan Moh. Zidan Rikza Mohammad Maksum Muhammad Kelvin Alieffiansyah Muhammad Zainal Arifin Musayaroh Musayaroh Nabilah Khairunnisa Nabilah Maulidah Az-Zahroh Nadia Nafisatul Ilim Naila Risqiah Najwatus Salimah Nasim Nasim Nia Aisyah Noor Faliha Fathmawaty Nugraha, Dimas Ardi NUR AINI Nuril Shofiyah Nurul Nabila Putri Azizah Fitriyah Maharani PUTRI HANDAYANI Putri Meliana Santoso Putri Nurjayanti QURROTA A’YUN Ranyla Putri Amelliya Riha Fitria Ardelia Ririn Frebianti Riskiana, Hilda Riya Agustina Kusairi RM Moch Wispandono RM. Moch Wispandono Robaitul Awaliyah Rosita Pratiwi Junaidi Sabna Tunnabila Septy Nurmala Alvianti Setiyoni Teguh Rahayu Sevila Fajar Apriliya Shinta Yolanda Siti Amina Siti Hairunnisa Soraya Dwi Valentina Stefany Dinda Sukma Putri Suci Maela Sari sulistiarini, irna Surya Andhika Putra Syairabilla Elmasa Eyatena Tahol, Triana Olivia Tasya Naurah Hermawan Thohir, Nurul Islah Tia Astaivada Toha Mahsun Tria Badiyatul Umayyah Triana Olivia Tahol Tuffahul Humairoh Urjuan Mamduh Urmila Ustifania Ibrahim USWATUN HASANAH Uswatun Hasanah M Verra Yuniarti Vicky Febriansyah Vinka Yosepha Sidabukke Wahdatul Laili Wilda Al aluf Wildana, Saidati Nor Yuliana Dewi Yuliyana Shaputri Yunita Agustini Zellia Mutiara Rengganis Zinda Setyawati