Article Per Year (5 Year)
p-Index From 2021 - 2026
5.249
P-Index
This Author published in this journals
All Journal Katalogis Academica International Journal of Local Economic Governance Jurnal Ilmiah Administrasi Publik Journal of Public Administration and Government (JPAG) Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Berajah Journal Jurnal ADMINISTRATOR Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal DIALEKTIKA : Jurnal Ilmu Sosial Pusaka : Journal of Tourism, Hospitality, Travel and Business Event PARADIGMA Journal of Management and Administration Provision Jurnal Ilmiah Research Student JURNAL ILMIAH PENELITIAN MAHASISWA JURNAL MULTIDISIPLIN ILMU AKADEMIK LAWPASS Journal of Publicness Studies
Intam Kurnia
Public Administration Program, Tadulako University, Indonesia
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Social Sciences Other

Published : 52 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 5 Documents
Search
Journal : PARADIGMA

 1 
Pelayanan Pembuatan E-KTP Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sigi Devina, Adhe; Ardianti, Meri; Lufira, Lufira; Putri, Azmi Mardia; Nurhayati, Nurhayati; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan; Borman, Mohammad Riski
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/paradigma.v4i2.77

Abstract

This study aims to evaluate the quality of services in issuing Electronic Identity Cards (e-KTP) at the Department of Population and Civil Registration of Sigi Regency based on the five dimensions of service quality in the SERVQUAL model: tangibles, reliability, responsiveness, assurance, and empathy. This research employs a qualitative approach with a descriptive type. Data were collected through observations, interviews, and documentation involving service officers and community members who were in the process of obtaining an e-KTP. Data analysis was conducted through data reduction, data presentation, and conclusion drawing using Miles and Huberman’s analytical technique. The results indicate that the quality of e-KTP services in Sigi Regency has not been fully optimal. In the tangibles dimension, service facilities are considered adequate; however, the waiting room is still narrow and uncomfortable, making it unable to accommodate the number of applicants during peak service hours. In the reliability dimension, services follow established procedures, but the stability of the Population Administration Information System (SIAK) network often experiences disruptions, slowing down the recording and printing processes of e-KTPs. In the responsiveness dimension, officers are deemed responsive and provide clear guidance to the public, although the speed of service completion is highly influenced by network conditions. In the assurance dimension, officers possess the necessary competence, behave politely, and are able to provide a sense of security through open and informative explanations of procedures. Meanwhile, in the empathy dimension, officers demonstrate a friendly attitude, are non-discriminatory, and provide attention to the needs of the community. The conclusion of this study shows that although officers have provided fairly good services, several aspects still need improvement, particularly regarding the enhancement of physical facilities and optimization of the SIAK network. More comprehensive improvement efforts are required so that e-KTP services in Sigi Regency can run more effectively, comfortably, and meet public service quality standards.
Kualitas Pelayanan Administrasi Pasien Di Puskesmas Singgani Kota Palu Rahman, Fathur; Maryam, Sinta; Agil, Muhammad; Desy, Desy; Adji, Vita Adonia; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan; Borman, Mohammad Riski
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/paradigma.v4i2.78

Abstract

This study aims to analyze the quality of patient administration services at Singgani Health Center in Palu City using the five dimensions of SERVQUAL approach (tangibles, reliability, responsiveness, assurance, and empathy). Health centers as primary health care facilities require optimal administrative systems to support smooth health service delivery to the community. This research employs a descriptive qualitative method with data collection techniques through in-depth interviews, observation, and documentation. Research informants consisted of administrative staff, head of administration, and patients selected through purposive sampling. Data analysis used the Miles and Huberman model including data reduction, data presentation, and conclusion drawing. The results showed that the quality of administrative services has generally been running well with the dimensions of reliability, responsiveness, assurance, and empathy showing positive performance. Administrative staff were assessed as responsive, friendly, meticulous in recording, and able to provide special attention to patients. However, the tangibles dimension still requires improvement, especially regarding the comfort of the waiting room during increased patient volumes. This study recommends optimization of physical infrastructure, enhancement of human resource capacity, development of queue management systems, and strengthening of periodic service monitoring and evaluation
Pelayanan Pemadaman Api Dinas Pemadam Kebakaran dan Penyelamatan Kota Palu Safana, Nabila; Septiara, Siti Anadya; Asran, Asran; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/paradigma.v4i2.82

Abstract

This study aims to analyze the quality of fire extinguishing services provided by the Palu City Fire and Rescue Service based on SERVQUAL dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. The research method used is descriptive qualitative with data collection techniques through interviews, observation, and documentation. The results show that the service provided by Palu City Fire and Rescue is generally responsive and professional, especially in terms of reliability and responsiveness. However, there are still challenges in the availability of facilities and infrastructure, accessibility in public spaces, and community awareness regarding the priority of emergency vehicles. The main supporting factors are the competence and spirit of the personnel, government support, and inter-agency coordination. This research recommends improving facilities, conducting regular training, and socializing to the community to enhance the standard of public service by Palu City Fire and Rescue in disaster management
Implementasi  Kebijakan Program Keluarga Harapan Studi Di Kelurahan Taipa Dwitama, Rezdha; Anesyana, Dewi parwati; Juniani, Hanifa; Safitri, Aura Ramadhani; Riyanti, Rivani Arva; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/paradigma.v4i2.83

Abstract

Program Keluarga Harapan (PKH) adalah program pemberian bantuan sosial bersyarat dari pemerintah Indonesia yang bertujuan untuk mengentaskan kemiskinan dan meningkatkan kualitas hidup keluarga miskin melalui akses pendidikan, kesehatan, dan perlindungan sosial. Program Keluarga Harapan (PKH) berperan penting dalam memperbaiki kesejahteraan masyarakat miskin dengan menstimulasi perubahan cara hidup agar lebih mandiri dan produktif. Di Sulawesi Tengah, khususnya di Kelurahan Taipa, program ini mendapat perhatian sebagai bagian dari upaya peningkatan kesejahteraan sosial masyarakat setempat. Kelurahan Taipa merupakan salah satu wilayah yang menjadi lokasi pelaksanaan Program Keluarga Harapan. Meskipun program ini telah berjalan selama beberapa tahun, masih terdapat berbagai permasalahan yang berpotensi menghambat efektivitasnya. Sebagian masyarakat penerima menilai bahwa pelayanan dalam hal pengurusan administrasi, penyaluran bantuan, dan pendampingan belum sepenuhnya optimal. Hal ini dapat disebabkan oleh keterbatasan sumber daya pendamping, kurangnya sosialisasi yang efektif, ataupun kendala teknis dalam pelaksanaan program. Di Kelurahan Taipa, Program Keluarga Harapan diimplementasikan melalui koordinasi antara pemerintah daerah, Kecamatan Palu Utara, dan kelurahan setempat dengan fokus pada keluarga yang memiliki anak sekolah, ibu hamil, atau lansia, karena keluarga di wilayah ini tergolong miskin dan berhak menerima Program Keluarga Harapan. Penelitian ini menggunakan penelitian kualitatif deskriptif. Hasil penelitian diketahui, dalam pelaksanaannya pelaksanaan Program Keluarga Harapan (PKH) yang dilakukan di kelurahan Taipa Kota Palu Barat yang bertujuan untuk mengentaskan kemiskinan dan meningkatkan kualitas hidup keluarga miskin melalui akses pendidikan, kesehatan, dan perlindungan sosial.
Studi Komparatif Kualitas Pelayanan Publik di kota Palu dan Kota Batu Matimpas, Daniel Charis; Toneke, Meyriska Chatrine; Maulidina, Cantika; Rahma, Deslya Wati; Rafli, Moh; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/10.55100/paradigma.v4i2.84

Abstract

Penelitian ini melakukan analisis komparatif kualitas pelayanan publik di Kota Palu dan Kota Batu menggunakan model SERVQUAL dengan lima dimensi: tangibilitas, reliabilitas, responsivitas, jaminan, dan empati. Melalui pendekatan kualitatif deskriptif dengan studi kasus ganda, observasi partisipan, wawancara mendalam, dan analisis dokumen di lokasi seperti Citraland, Mantantimali, Museum Palu, Santera, Bromo, Jatim Park 1, serta mall setempat, hasil menunjukkan Kota Batu unggul secara keseluruhan berkat fasilitas modern interaktif, konsistensi layanan, respons petugas yang sigap, profesionalisme tinggi, dan empati personal yang kuat. Sebaliknya, Kota Palu menghadapi kendala infrastruktur pascabencana, sikap petugas kurang seragam, dan keterbatasan SDM yang menurunkan kepuasan pengunjung. Faktor penyebab perbedaan meliputi kematangan kebijakan daerah, manajemen SDM, infrastruktur, dan peran stakeholder, dengan rekomendasi peningkatan untuk Palu melalui pelatihan aparatur, optimalisasi fasilitas, dan kolaborasi lintas sektor guna menyamai standar Batu
Co-Authors 2018, Agus Abu Tjaya Adji, Vita Adonia Adriansa, Muhammad Wandi Akbar Akbar Al Munawwara Alamsyah, Andri Amalia, Miftah Amalia, Rezki Anang Ma’ruf Anasa, Tiansi Andi Asri Cahyani Andi Belgratia Bubun Bandaso Anesyana, Dewi parwati Anggraeni, Intan Kusuma Apriani, Sitti Hardiyanti Ardianti, Meri Asran, Asran Aulia Farida Aura, Audietya Chantieka Bakri, Nuraini Borman, Mohammad Riski Christin, Vernanda Dandan Haryono Desy Desy, Desy Devina, Adhe Dg. Masiga, Muhammad Anshar Diva, Diva Dwitama, Rezdha Dyo Moh Sabda Fani Fani Farista, Gita Fatahillah, Raihan Fathur Rahman Fiki Ferianto Fikra Fikra Fildayana, Fildayana Fransiska, Aprilia Friscia Novianti Setiawan Hardianti, Dina Harmain, Moh. Fadli Sumarwanto hartawan Hasbullah Hasbullah Hasbullah Hasbullah Hasbullah Hermiati, Hermiati hidayatullah, feby kalsum Hj Mustainah I Wayan Indrawan Ikram, Dzul Jalali Indah Amalia Intan Intan Intan Kumbayoni, Ni Gusti Putu Irwan Waris Jery Devano Juniani, Hanifa Kurniawan, Rendy Kusuma, Elvina Zerlinda Lahaku, Jesika Olivia Lidia Olivia Balanda Lufira, Lufira M. Nur Alamsyah, M. Nur Manda, Manda Mandarlangi, Megawati A. Mangasing, Nasir Mardhatilla, Zakia Mastang, Mastang Matimpas, Daniel Charis Maulidina, Cantika Mayusa, Askar Meinar Meinar Moh. Efendi, Moh. Moh. Royfandi Mohamad Cahyadi Mohammad Arief Bachtiar Mohammad Irfan Mufti MUHAMMAD AGIL Muhammad Arief Muhammad Irfan Muhammad Khairil Mustaina N Mustainah Mustainah Mappatoba Nabilla, Desyha Nasrullah Nasrullah Novitasari Novitasari Nuraisyah Nuraisyah Nuraisyah Nurhayati Nurhayati Pasindringi, Andi Pratiwi, Komang Senja Putra Pratama Putri, Azmi Mardia Rachmad Rachmad Rafli, Moh Rahma, Deslya Wati Rahmawati Halim Riskiyani, Riskiyani Riyanti, Rivani Arva Royna, Nanda Aprilia Ruliyanti Safana, Nabila Safitri, Aura Ramadhani Salingkat, Syarif Salingkat, Syarif Permana Santrillah, Amelia Seniwati Seniwati, Seniwati Septiara, Siti Anadya Sinta Maryam, Sinta Siti Nur Aziza Siti Nurfadila Slamet Riadi Steven Sukarno, Moh. Suci Handayani, Suci Susiyanti, Susiyanti Syahruddin Hattab Syaputra, Agung T Pae, Novining Tala’a, Nadia I Toneke, Meyriska Chatrine Veronika, Indah Wiwinarsih, Wiwinarsih Wulandari Wulandari Yorensia Resti Yulianti Pakiding Yulizar Pramudika Tawil Zulvina