p-Index From 2020 - 2025
8.466
P-Index
This Author published in this journals
All Journal Journal of Marine Research Syntax Jurnal Informatika Jurnal Informatika dan Teknik Elektro Terapan Scientific Journal of Informatics Jurnal Ilmiah Mahasiswa Pendidikan Jasmani, Kesehatan dan Rekreasi Jurnal Ilmiah Ekonomi Islam BAREKENG: Jurnal Ilmu Matematika dan Terapan JOURNAL OF APPLIED INFORMATICS AND COMPUTING JURNAL ILMIAH INFORMATIKA Kamaya: Jurnal Ilmu Agama Jurnal Teknik Informatika UNIKA Santo Thomas JURNAL AGRIBISAINS Majalah Kedokteran Andalas DIVERSI : Jurnal Hukum Ta'dib: Jurnal Pendidikan Islam dan Isu- isu Sosial JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Bioindustri Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety) Zona Laut : Jurnal Inovasi Sains dan Teknologi Kelautan Jurnal Tunas Agraria DedikasiMU: Journal of Community Service Hasanuddin Journal of Sociology (HJS). Journal for Lesson and Learning Studies ARRUS Journal of Engineering and Technology Society: Jurnal Pengabdian Masyarakat Jurnal Teknik Informatika Unika Santo Thomas (JTIUST) JIPMukjt:Jurnal Ilmu Pendidikan Muhammadiyah Kramat Djati Lamahu: Jurnal Pengabdian Masyarakat Terintegrasi Jurnal Atma Inovasia Bandung Conference Series: Business and Management Indonesia Law Reform Journal (ILREJ) Jurnal Teknik, Komputer, Agroteknologi dan Sains Jurnal Ilmiah Pengabdian dan Inovasi Peradaban Journal of Law and Society Al-Khidmah: Jurnal Pengabdian Kepada Masyarakat OMNICODE Journal (Omnicompetence Community Developement Journal) (Indonesian of Interdisciplinary Journal) At Tahfidz Jurnal Ilmu Al-Qur'an dan Tafsir Jurnal TNI Angkatan Udara Journal of Innovative Food Technology and Agricultural Product Journal of Bioindustry
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Syntax Jurnal Informatika

ANALISIS PEMODELAN TOPIK ULASAN APLIKASI ACCESS BY KAI PADA GOOGLE PLAY STORE MENGGUNAKAN LATENT DIRICHLET ALLOCATION Febrianti, Amanda; Purnamasari, Intan; Maulana, Iqbal
SYNTAX Jurnal Informatika Vol 13 No 01 (2024): Mei 2024
Publisher : Universitas Singaperbangsa Karawang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

PT Kereta Api Indonesia (KAI) has released a ticket booking application named Access by KAI, which has been downloaded over 10 million times and has received more than 187,000 reviews on Google Playstore. However, with the vast amount of review data for the Access by KAI application, it is still challenging to understand the aspects that need improvement. In this case, topic modeling is necessary to classify the reviews. The aim of this research is to apply the Latent Dirichlet Allocation (LDA) method to model topics of user reviews of the Access by KAI application on Google Playstore and to present recommendations derived from the data dictionary or bag-of-words through a fishbone diagram. This research uses the lifecycle of the data mining methodology, which consists of the stages of problem definition, selecting text data mining approach, data collecting, text standardization, text processing, feature extraction, analysis, and discovery. The results of this research identified a total of 7 topics with a coherence score of 0.40279302. The conclusions from each topic are as follows: Topic 1 discusses application updates, available versions, interface, and the relationship with stations and cities. Topic 2 involves users complaining about decreased application performance after updates. Topic 3 covers the use of the Access by KAI application to book train tickets, highlighting the app version, user experience, and app quality ranging from good to cumbersome. Topic 4 reports user difficulties in accessing, particularly issues with login and payment after app updates. Topic 5 focuses on login difficulties, slow app performance, and issues in the ticket booking and payment process. Topic 6 reflects user disappointment regarding performance decline in speed and login difficulties after updates. Topic 7 addresses user complaints about difficulties in purchasing train tickets through the KAI app following updates or upgrades.
Co-Authors Abhinaya, Reswara Faza ade, Nofri Afrilian, Mochammad Agim, Agim Agustin, Heny Ainun Safitri Airin Liemanto Akbar, Muhibudin Aldair, Muhammad Diva Alfian, Iqbal Amaliyah, Cinta Ayu Aminuddin Irfani, Aminuddin Ammellia Putri, Zahra Amrih, Dewi Andi Rosa Andni, Riyan Anggellica, Silviana Apriade Voutama Ariana Salsabila, Nazwa Aries Suharso Arif Prambudiarto, Benny Arifin Pahlawan, Ilham Astuti, Elsi Aulia, Nazi Ratul Ayu E., Chinta Kartika Ayunaning, Kholidia Bahary, Achmad Rizal Basri, Ahmad Hasanul Betha Nurina Sari Briliyanti, Rahma Dita Budi Arif Dermawan Budiarti, Puspita Daud, Azzam Hasan Dewi Nurhanifah, Dewi Dikriyah Dwi Agustiar, Fajar Dwi Ely Kurniawan E Haodudin Nurkifli Edi Sofyan, Edi Elfrida Ratnawati Enri, Ultach erdiansyah erdiansyah, erdiansyah FADLI, MOH Fajar Alamsyah, Indra Farah Putri Wenang Lusianingrum Fauzan, Miftahul Febrianti, Amanda Fifa Latifah, Umi Finisica Dwijayati Patrikha Fiqri Faturrian, Muhammad Firdausiah, Salsabila Firmansyah, Faiz Agil Fitri Kurniawati Fitriana Fitriana Gantara, Gerald Dewa garno, Garno Ghufron, Khairul Hanifah, Ayu Nur’aliyah Herlinda Herlinda, Herlinda Herlindah, Herlindah Hidayat Intan Purnamasari Iqron Muhammad, Seno Irwani Irwani Ismiasih, Ismiasih Iwan Permadi Izzati, Nuril Khoirunisa Jaman, Jajam Haerul Jannah, Erana Misbahul Julaiha, Juli Karimuddin, Karimuddin Kholilur Rahman, Moh. Nur Khowwas, Aliyul Komarudin, Oman Kurnia Abdullah, Kunaifi Lejap, Theodorus Yoseph Tatabuang Lestari, Arfena Deah Lubis, Zulfahmi Luthfi, Amar Marlinda, Gusta Maulana, Asyifa Mayasari, Rini Medianti, Vebyola Dwi Meirany, Jasisca Miftahussalamah, Dwi Moh. Jufriyanto Mufid, Tsaqif Mu'tashim Muhammad Indrawan Jatmika Muhammad Jafar, Muhammad Muhammad Manaqib, Muhammad Mukhlidin Mukholad Fauzi, Wildan Mumtaz Muizza, Muhammad Ahmad Muslikhun, Alfin Norkhaliza, Fitria Novalia, Elfina Nugraha, Ihsan Satya Adi Nugroho, Trio Nur Qomariyah Nur, Asrul Ibrahim Nurina Sari, Betha Onny Medaline Padilah, Tesa Nur Pamungkas, Mochammad Fitra Permata Ningtyas, Alviani Hesthi Permatasari, Ismi Aprilianti Pradipta, Aditya Arya Pramudya, Aditya Pratama, Elvin Alan Primaya, Aji Purwanto, Purwanto Purwantoro Putri, Windy Anissa Amilia Rahmanto, Ludi Rahmayani, Fenny Ramadhan, Bintang Zulfikar Riliandhita, Riliandhita Riza Ibnu Adam, Riza Ibnu Rizal, Adhi Rohman, Ahmad Maulana Rowiyani Rozi, Achmad Safitri, Tiara Sahri, Agus Salminawati Sandra, Mela Sentot Purboseno Setiabudi, David Wahyu Sholeh, Khoerul Shonaliya, Indra Putra Siti Halimah Sri Redjeki Sulistiyowati, Anjar Sundari, Ariefah Susilo Yuda Irawan, Agung Syafiih, M Syarifah, Atika Nur Syawal Karo-Karo, Muhammad Umaidah, Yuyun Vincent, Roland Wati, Helmalia Wulandari, Adinda Yopi Hutomo Bhakti Yusuf Rismanda Gaja, Muhammad Yusup, Dadang ZAHWA, ST Zaini Dahlan Zidane, M Yazid