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ACHMAD JAELANI RUSDI
Institut Teknologi, Sains Dan Kesehatan RS Dr. Soepraoen Malang, Indonesia
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The Role of Inpatient Room Physical Design in Supporting the Quality of Health Services: A Case Study at Hospital X Saputri, Giovany Okvia; Rusdi, Achmad Jaelani; Suhariyono, Untung Slamet; Ma'roef, Moch. Noer Hoedan
PROMOTOR Vol. 8 No. 6 (2025): DESEMBER
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i6.1662

Abstract

This study aims to analyze the effect of inpatient room plans on the quality of nursing services at Hospital X, Blitar Regency. The background of this study is based on the change in the layout of the inpatient room after the functioning of the new building in the hospital, which causes confusion for patients and families due to information plans that are no longer in accordance with the actual conditions. This study uses a qualitative approach through observation, interviews, and open discussions with hospital technical staff. The results showed that unupdated spatial plans inhibited the effectiveness of nurses' work and decreased patient satisfaction. As a solution, the researchers designed a new plan that was more informative, easily accessible on social media, and placed in strategic areas of the hospital. The plan is expected to improve the flow of movement, support coordination between staff, and improve the quality of nursing services. Recommendations from this study include regular updates of the plan, the use of information technology, training of information officers, and the involvement of users in the evaluation of the plan.
The Outpatient Flow Procedure at the “Ngudi Waluyo” Wlingi Regional General Hospital Uses Canva Nugraheni, Shevia Dwi; Rusdi, Achmad Jaelani; Suhariyono, Untung Slamet; Ma'roef, Moch. Noer Hoedan
PROMOTOR Vol. 8 No. 6 (2025): DESEMBER
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i6.1671

Abstract

Outpatient registration is the initial stage in healthcare services at medical facilities. Ngudi Waluyo Regional General Hospital in Wlingi has demonstrated the ability to meet challenges in implementing outpatient procedures in accordance with established SOPs, while also providing innovations and new information to patients. This study aims to design an outpatient registration flow that is easy for patients to understand, especially in locating the intended polyclinic, particularly for new patients. The flow design was created using the Canva platform with a visual infographic-based approach. The method used is descriptive qualitative, with data collected through field observations and interviews with registration staff. The results of this study show that the use of visual media in the form of clear maps and icons greatly helps patients understand the registration process and directions to the polyclinic. The implementation of this visual design is recommended as a strategy to improve the quality of hospital services.
Co-Authors Abdur Rauf, Abdur Agung, Arnoldus Anugerah Agustina Rusfadir Akbar, Prima Soultoni Amalia Nur Kamila Ana Fitriani Ancah Caesarina Novi Marchianti Anggraini, Retno Dwi Anis Ansyori Annastasia, Shinta Aprilia, Sendi Fantrri Arimbi Ulfa Nazira Aris Setyawan Ayu Indah Oktavia Ayu Indah Oktavia Ayuni, Amelia Septi Bulgis, Malikal Choiriyah, Ana Cininta, Sabila Nada Ayunani Dewi Anggraeni Diva Nur Asmianova Eka Agustina, Eka Faid, Roifatul Farma Duana Febrisari Putri Febrisari Putri Ramadani Fita Rusdian Ikawati Fita Rusdian Ikawati Fitriyani, Endang Hammam Abror Asminoto Ikawati, Fita Rusdian Khofiza Ardhani Ali Raharusun Khuriyana Patty Kirana, Erinia Rahayu Okta Kurniawan, Fendi Kusumaningrum, Tyas Lilik Afifah Lilik Afifah Ma'roef, Moch. Noer Hoedan Ma'ruf, Agus Sukron Maharani, Devi Maharani, Happy Eprilia Mahyuni, Ni Putu Reni Margareta, Ananda Agustin Marselina, Elystia Vidia Mawadda, Widdy Ma’ruf, Agus Syukron Melody Muna Anggraeni Moch.Noer Hoedan Ma’roef Moch.Noer Hoedan Ma’roef Mochamad Anshori Muslim, Saepul Nabila, Assiva Putri Nadhya Arie Twungga Dewi Murcahayaning Wulan Nayada Ilfania Arokhta Yunifa Nazira, Arimbi Ulfa Ni Putu Reni Mahyuni Ninda, Rahmaninda Putri Gading Ningsih, Dovi Dwi Mardiyah Nugraheni, Shevia Dwi Nuril Khabibatul Jamilah Oktariyono, Wisnu Rafi Oktoriani, Ervita Nindy Prabowo, Rahmadyo Yudhi Putri, Alya Nurryta Putri, Fenanda Berliana Putri Putri, Meuthia Berliana Qodar, Mita Lailatul R. A. Rengganis Ularan R.A. Rengganis Ularan Raharusun, Khofiza Ardhani Ali Rahma Putri Kasimbara Rengganis Ularan Retno Dewi Prisusanti Rifqi, Amir Muhammad Rizka Andika Sari Rusfadir, Agustina Sabila Nada Ayunani Cininta salsabila, Tsabita Amadea Santy Irene Putri Saputri, Giovany Okvia Septya Anggari Salsa Hari Sukma Shoim, Achmad Slamet Suhariyono, Untung Slamet, Untung Suhairi, Ariski Yantika Suhariyono, Untung Slamet SUWITO SUWITO Syahira, Nurfathina Trisnanto, Puguh Yudho Umar Yasin, rana zakaria Untung Slamet Suhariyono Untung Slamet Suhariyono Veninda, Nabella Wahandika, Akbar Novando Putra Widasari, Immaculata Vettha Sarasvati Y A Triana Ohoiwutun Yosin, Kresensia Dasilva