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All Journal Jurnal Ilmiah Poli Rekayasa Pendidikan Bahasa Inggris POROS TEKNIK Al-Ijtima`i: International Journal of Government and Social Science Enthalpy : Jurnal Ilmiah Mahasiswa Teknik Mesin JURNAL INTEGRASI JURTEKSI JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Teknik Mesin Ijtihad Building of Informatics, Technology and Science Jurnal Politik dan Pemerintahan Daerah Jurnal Pemerintahan dan Politik Jurnal Vokasi Dinasti International Journal of Digital Business Management JIHAD : Jurnal Ilmu Hukum dan Administrasi Ar-Rasyid: Jurnal Pendidikan Agama Islam Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Jurnal Ilmiah Teknik Sipil Agregat Dulang: Jurnal Pengabdian Kepada Masyarakat Arcitech: Journal of Computer Science and Artificial Intelligence Journal of Social And Economics Research Jurnal Informatika dan Teknologi Informasi Journal of Governance and Social Policy Jurnal Pengabdian Harapan Bangsa Jurnal Akuntansi, Manajemen, dan Perencanaan Kebijakan JURNAL PEMERINTAHAN POLITIK ANGGARAN DAN ADMINISTRASI PUBLIK Journal of Economics, Assets, and Evaluation Jurnal Psikologi Komposit : Jurnal Pengabdian Dan Pemberdayaan Masyarakat Interaksi : Jurnal Pengabdian Kepada Masyarakat Fusion : Journal of Research in Engineering, Technology and Applied Sciences journal of social and economic research
Nofriadi Nofriadi
Jurusan Teknik Mesin Politeknik Negeri Padang
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Journal : Building of Informatics, Technology and Science

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Rancang Bangun Customer Relationship Management(CRM) Dalam Penjualan Berbasis E-Commerce Syahnita, Syahnita; Nofriadi, Nofriadi; Sudarmin, Sudarmin
Building of Informatics, Technology and Science (BITS) Vol 4 No 1 (2022): June 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (852.632 KB) | DOI: 10.47065/bits.v4i1.1485

Abstract

The development of the business world has entered a new era, where there are more and more new companies and competing companies in the service, trade, and manufacturing sectors. The higher the level of customer education, the customer will indirectly become critical and careful in making their choices. In a situation like this, the company must not only rely on the products it produces, but the company must also establish good relationships with each of its loyal customers so that customers will be loyal to the company. Umi Nala Shop Aneka Serbu is engaged in sales such as selling children's toys, household appliances and various types of gifts. The problems that occur at Umi Nala Shop Aneka Serbu are, the sales process at Umi Nala Shop Aneka Serbu is still doing conventional sales, there are no facilities that help customers to get information, submit an assessment of the product and also experience difficulties in processing and storing customer data. who have made buying and selling transactions, there is no facility for customers to submit complaints or product evaluations. This study utilizes CRM features that aim to help the service system at Umi Nala Shop Aneka Serbu to attract new customers and retain old customers and expand the sales system. This application is made using the PHP programming language and MySQL as the database server. With this system, it is hoped that the system of marketing, sales, service and utilization of Customer Relationship Management will have a positive influence on customer loyalty so that customers remain loyal to Umi Nala Shop Aneka Serbu
Co-Authors Abdul Aziz Adriansyah Adriansyah Afrijal Afrijal Agung Wahyu Permadi Agustina, Soraya Agustion Jufri ahmad yani Ahmad, Fahdatul Al Ghifari, Fitra Al Zahra, Nabila Al-Fatin, Furqan Aldi Saputra Alfarizzi, Muhammad Alfi, Rizki Aliyah, Aisyah Salsabila Amanda, Cut Rahel Amrizal Amrizal Anisa, Tiara Arif Abdillah Arridha Zikra Syah Budiman, Dadi Bukhari Bukhari Bukhari S Candra Mayana, Hendri Citra Utami Dahriansah - Dahriansyah, Dahriansyah DELisma Siregar Dona Alicia Edi Kurniawan Effendi Hasan Elfiswandi, Elfiswandi Elisma, Netri Ernie Shinta Yosephine Sitanggang Fadhlulrahman, Zaki Fadiya, Nayla Fadli Fadli Fajri Arsyah, Ahmad Hasnul Fatih, M. Firsa, Pocut Zahran Nada Fitria, Lailani Furqon, Fairuz Hargiani, Fransisca Xaveria Harisman Harisman, Harisman Harman, Rika Hauria, Hauria Helmi Helmi Hery Widijanto Ichlas Nur Ilham Saputra Insani, Farhan Filza Islami, Naufal Ismai, Ismai Izzani, Maghfirah Jufri , Agustion Julhadi, Julhadi Junaidi - - Juwanda, Juwanda Khairul Amri khusnul khotimah Kurnia Sirni, Dian Yudha Kusumadi, Kusumadi Latifa Hanum Latiffani, Citra Lestari, Rinda Lubus, Adi Prijuna Lusiana Lusiana Mahendra, Di Aidil Mahfud, Riski Maimuzar Maimuzar Martion Martion Maulidiah, Khaira Mauliza, Mauliza Mizanuddin Sitompul Muhammad Mabrur Muhazir, Ahmad Mukhrijal, Mukhrijal Mulki, AL Mulyadi Mulyadi Nadila, Syarifa NARO, AULIA Nasirwan Nasirwan Nayasza, Nayasza Nindiah, Isti Nirda Julianda Nova Mustika, Nova Nurzahara, Siti Nusyirwan Nusyirwan Oktarina, Yolanda Pawirosumanto, Suharno Putri, Elsy Kumala Putri, Wirdatun Nafiah Qautsar, Muhammad Ilham Rafki, Rafnelly Rahayu, Elly Rahma Fitriani Rainah Rainah, Rainah Ramadhani Ramadhani Ramadhani, Tasya Ayu Ricki Ananda Ridwansyah, Teuku Ritonga, Efri Debby Ekinola Rivanol Chadry Rudianto Rudianto Rusmardi Rusmardi Ruzita Sumiati Ry, Mohd Dzaky Sabnu, Alga Sahputra, Herman sahren, sahren Salim, Teuku Faiz Salwa Sabila, Rahma Saputra, Hanif Muflih Saputra, Ilham Saragih, Zuriah Br Shabari, Muhibbush Sir Anderson Siregar, Nurul Azizah Sudarmin Sudarmin Syafwandi, Syafwandi Syahnita, Syahnita Tetra Oktaviani Tri Septiningtiyas, Dina Winnugroho Wiratman, Manfaluthy Hakim, Tiara Aninditha, Aru W. Sudoyo, Joedo Prihartono Wood, Teuku Mexie Melthizar Yanziwar Yanziwar Yazmendra Rosa Yuli Yetri Yuliarman Yuliarman Z, Dito Farizal Zulfahmi Zulfahmi