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All Journal Jurnal Manajemen Pelayanan Publik Jurnal Logistik Indonesia Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Pengabdian dan Kewirausahaan East Asian Journal of Multidisciplinary Research (EAJMR) Jurnal Manajemen Bisnis Transportasi dan Logistik International Journal of Advanced Multidisciplinary KEYNESIA : INTERNATIONAL JOURNAL OF ECONOMY AND BUSINESS JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Siber Journal of Advanced Multidisciplinary Siber International Journal of Digital Business Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Purwoko, Harry
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Public Health Social Sciences Transportation Other

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Analysis of the Effect of Customer Service Competencies in Improving International Freight Forwarding Performance Purwoko, Harry; Abdurachman, Edi; Saribanon, Euis
Jurnal Manajemen Pelayanan Publik Vol 9, No 1 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i1.58965

Abstract

The performance of Indonesia Logistics is at the lowest rank as per 2023 the Logistics Performance Index of the World Bank. This is due to the freight forwarder’s performance that does the export-import logistics. This research aims to analyze the impact of customer service competencies on improving the freight forwarder’s performance. This quantitative research with five constructs and 23 indicators is validated and proven reliable. The questionnaire was targeted at 210 customer service managers or supervisors in Jakarta to obtain strategic insights into customer service roles in achieving company performance. This research’s result is to build and implement four clear customer service competencies to achieve the freight forwarder’s performance. The customer service competencies have not been previously researched, making this research novel. The results indicate that the competencies of understanding customers, freight forwarding management, customer service management, and stakeholder management positively and significantly affect the freight forwarder’s performance. Strengthening these competencies can enhance operational performance, service quality, delivery effectiveness, and good working relationships with other departments. Implementing customer service competencies will improve freight forwarders’ performance and Indonesia’s logistic rank. Freight forwarders have to pay more attention to developing customer service through specialized training and certification in the freight forwarding industry.
Improving Service Excellence in the Procurement Process of Products Through the HaloProc Chatbot: A Project at XYZ Purwoko, Harry; Budiman, Tenaka; Harsoyo, Tri
Siber International Journal of Digital Business (SIJDB) Vol. 2 No. 3 (2025): (SIJDB) Siber International Journal of Digital Business (January - March 2025)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i3.143

Abstract

The procurement department plays a very important role in XYZ's operational continuity. The procurement team faces several challenges, such as complex and lengthy processes, limited communication, time, and resources, the length of time it takes for service users to take care of procurement documents, and understated budget absorption. This research aims to find the cause of these problems and provide solutions. This study uses qualitative methods by using a root cause analysis or cause-and-effect analysis worked by the procurement team. The results of the cause-and-effect analysis were combined with the Five Quality and Risk Matrix method. The result was the finding that the quality factor of procurement preparation was the most important root cause with a Risk Level of 15 or 41.67% of all root problems, mainly due to the lack of proper means of communication between the service user and the procurement team. Several solutions were proposed, and the one agreed upon was to create a booking system using a ChatBot called HaloProc. The implementation of HaloProc most likely will help improve service excellence in the procurement process of XYZ.
The Role of Business Management in Enhancing Company Competitiveness: Opportunities and Challenges Sofiati, Nunung Ayu; Sugiarti, Sugiarti; Purwoko, Harry; Sidjabat, Sonya; Widodo, Rintis Eko
Siber International Journal of Digital Business (SIJDB) Vol. 2 No. 4 (2025): (SIJDB) Siber International Journal of Digital Business (April - June 2025)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i4.149

Abstract

The purpose of this literature study is to develop a hypothesis regarding the influence between variables that can be used for further research in the field of human resource management. The article, a literature review of the implementation of talent management on company sustainability, is a scientific literature article in the field of human resource management. The approach used in this literature review is qualitative descriptive. The data collection technique is to use a literature study or review relevant previous articles. The data used in this descriptive qualitative approach comes from previous research relevant to this research and is sourced from academic online media such as Thomson Reuters, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. In previous research, each relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Opportunity plays a role in the Business Management Model; 2) Challenges play a role in the Business Management Model; 3) Market Share plays a role in the Business Management Model; 4) Promotion plays a role in the Business Management Model; and 5) Brand Image plays a role in the Business Management Model.
Evaluation of Reverse Logistics in the Paint Distribution Process Using The Pareto Method and Cuase-and-effect Analysis Purwoko, Harry; Hutauruk, Paul S.; Anisyah, Diah; Isnaini, Firna Destiayu
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 2 (2024): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i2.1712

Abstract

PT XYZ is a renowned company engaged in the distribution of paint products, catering to the regions of East Jakarta, North Jakarta, and Central Jakarta. PT XYZ experienced many returning paint problems from the outlets due to damage that impacted customer satisfaction and both sides’ losses. Diligent researchers meticulously collected a comprehensive set of return data from January to June 2023 to ascertain the extent of paint damage and identify the underlying causes. The study aims to assess the extent of paint damage resulting from various factors to minimise future damage. This research uses qualitative research methods with quality testing tools, namely the Pareto concept, the analysis of the 5 whys, cause-and-effect analysis, and focus group discussion (FGD). The Pareto method revealed that the highest return value was 241 cans of wall paint from customers for Rp. 46,626,800. The biggest common reason for paint returns was paint packaging leakage, which accounted for 59.3%. Based on this research, the factors that can reduce paint packaging leaks are better handling practices and procedures.
Pengenalan Freight forwarding dan Transportasi Multimoda pada Siswa/i SMK Yaspi Jaya Bidang Ilmu Manajemen Logistik Purwoko, Harry; Fahriza, Basri; Sihombing, Sarinah; Hidayat, Rahmat; Prianto, Prianto; Bukhael, Muhamad Maurice
Jurnal Abdimas Transportasi & Logistik Vol. 5 No. 1 (2025): April
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v5i1.1917

Abstract

This socialization activity aims to introduce freight forwarding management and multimodal transportation to students of SMK Yaspi Jaya majoring in logistics management. As part of logistics, freight forwarding activities are very important in improving the country's economy because they strongly support international trade activities. Understanding freight forwarding management also means understanding international trade systems and procedures, basics of customs clearance, the right type of mode of transportation to use in Indonesia's export and import activities, and Incoterms. This socialization was to encourage and motivate participants to explore freight forwarding management and work in the field of freight forwarding, especially on a global scale. Participants were motivated to continue their studies in the field of logistics and transportation at the Institut Transportasi dan Logistik Trisakti Jakarta. The introduction method was given in the form of simulations and simple presentations accompanied by questions and answers from participants
Pengaruh Online Customer Review dan Citra Merek Terhadap Keputusan Pembelian Melalui Kepercayaan (Studi Pada Bisnis Marketplace Indonesia) Agustin, Dita Amelia; Harry Purwoko; Olfebri Olfebri; Okin Ringan Purba; Prasadja Ricardianto
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6131

Abstract

Penggunaan internet dan aktivitas marketplace di Indonesia terus menunjukkan peningkatan dari tahun ke tahun. Namun, dalam tiga tahun terakhir terjadi penurunan jumlah transaksi di kalangan generasi Z dan milenial. Penelitian ini bertujuan untuk mengkaji pengaruh ulasan pelanggan secara daring dan citra merek terhadap keputusan pembelian, dengan kepercayaan sebagai variabel mediasi. Objek penelitian ini adalah generasi Z dan milenial yang telah melakukan pembelian melalui marketplace di wilayah DKI Jakarta. Penelitian menggunakan pendekatan kuantitatif dengan pengumpulan data dari 150 responden. Teknik pengambilan sampel yang digunakan adalah non probability sampling, sedangkan analisis data dengan teknik SEM dengan SmartPLS 3.2.9. Hasil penelitian menunjukkan bahwa ulasan pelanggan secara daring berpengaruh positif terhadap keputusan pembelian, baik secara langsung maupun tidak langsung melalui kepercayaan sebagai variabel mediasi. Sementara itu, citra merek tidak berpengaruh positif secara langsung terhadap keputusan pembelian, namun memberikan pengaruh positif secara tidak langsung melalui kepercayaan. Temuan ini menunjukkan bahwa kepercayaan memiliki peran penting dalam memperkuat pengaruh ulasan pelanggan secara daring dan citra merek terhadap keputusan pembelian konsumen.
Cold chain analysis of the fish auction place process in maintaining the quality of fish products in Kali Baru Purwoko, Harry; Baskoro, Dian Anom; Purba, Okin Ringan; Saputra, Rangga Juliardy; Rahmawati, Dina
Keynesia : International Journal of Economy and Business Vol. 4 No. 2 (2025): Keynesia: International Journal of Economics and Business
Publisher : ARKA INSTITUTE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55904/keynesia.v4i2.1695

Abstract

Fishery commodities are one of the commodities that have not been widely studied in terms of their distribution system. The cold chain system is important in the distribution system for fish products. The purpose of this study was to evaluate the effectiveness of the cold chain system at the trader level at the Kalibaru Barat Fish Landing Place (TPI). Qualitative methods were used in this study, and qualitative data were collected through observation and interviews with fish traders and consumers in traditional markets. The results showed that the West Kalibaru Fish Auction Center is the largest source of fish feed in the Cilincing area. The distribution chain shows that the West Kalibaru Fish Auction Center plays an important role in distributing fish products directly to consumers and fish restaurants. Consumers are highly dependent on Kalibaru Barat Fish Auction Market for their daily food supply. At Kalibaru Barat Fish Auction Market, the cold chain system has not been properly implemented, and the traders at Kalibaru Barat Fish Auction Market have a damaged cold chain system. The importance of fish traders' knowledge and motivation regarding the use of ice to maintain fish quality and freshness, as well as the need to improve the quality of facilities and infrastructure at the fish auction site to increase productivity at the Kalibaru Market, is still very much needed so that traders do not sell on the side of the market or on the sidewalk using tarpaulin roofs.
Analysis Intuitive Leadership and Mentoring on Employee Performance (Literature Review) Kamal, Fahmi; Sidjabat, Sonya; Purwoko, Harry; Kamsariaty, Kamsariaty; Sjarifudin, Didin
East Asian Journal of Multidisciplinary Research Vol. 2 No. 12 (2023): December 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/eajmr.v2i12.6961

Abstract

This paper aims to provide an in-depth understanding of how the combination of intuitive leadership and mentoring can be a key factor in achieving competitive advantage and sustainable growth in the modern business context. The method used is qualitative where the source of findings comes from articles related to the variables in this paper, with a time span of ten years and this proof to strengthen and provide an implementation result in a result in a scientific paper or article. Intuitive leadership and mentoring on employee performance, it can be concluded that these two elements play an important role in shaping a productive work environment that supports individual growth. Intuitive leadership, with its emphasis on instinct-based decision-making and emotional intelligence, creates responsive and adaptive leaders. This dynamic work environment allows employees to thrive, creating a culture of flexibility and innovation. Mentoring also contributes significantly to employee performance, through personalized and ongoing mentoring. With mentors in place, employees can experience increased job satisfaction, engagement and development of specialized skills.  
The Influence of Entrepreneurial Orientation Dimension on Supply Chain Performance at PT XYZ Jakarta in 2022 Pratiwi, Sekar Widyastuti; Purwoko, Harry; Akbar, Ghifari Maulana; Firdaus, Muhammad Iqbal; Lermatan, Esterlinus Edwin
Jurnal Logistik Indonesia Vol. 7 No. 2: Oktober 2023
Publisher : Institut Ilmu Sosial dan Manajemen Stiami

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/logistik.v7i2.3612

Abstract

This thesis aims to analyze the influence of entrepreneurial orientation dimensions on supply chain performance at PT XYZ. The supply chain is a vital element in business, including planning, procurement, production, distribution and delivery of products/services to end consumers. Entrepreneurial orientation includes proactiveness, innovation, and risk taking. This research uses a quantitative approach with survey methods and questionnaires distributed to managers and supply chain staff. Secondary data was obtained from literature, financial reports and company documents. Analysis uses SmartPLS 3.2.9 with variance-based structural equation analysis, measuring and modeling data simultaneously. Samples were taken using a saturated sampling technique. The results show that innovation has no significant positive effect on supply chain performance, while proactiveness and risk taking have a significant positive impact. Exogenous variables (innovation, proactiveness, risk taking) explain 53.1% of supply chain performance, the rest is influenced by other factors. The implications of this research provide guidance for companies to increase supply chain efficiency in competitive and dynamic markets.
Menavigasi Transformasi Digital: Tantangan dan Peluang Adaptasi Organisasi Sonya Sidjabat; Yulianti Keke; Osman Arafat; Yuwono D. Sucipto; Harry Purwoko; Otto Sugiharto Prakoso
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 3 No. 3 (2025): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Juli - September 2025)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v3i3.1336

Abstract

Evolusi perangkat lunak meningkat sehingga memodifikasi panorama organisasi lebih mencolok sehingga organisasi memerlukan kebijakan orientasi yang berkhasiat. Tujuan artikel, menggali bermacam sisi kebijakan orientasi usaha yang bisa menolong organisasi menavigasi transformasi juga memperbaiki keefektifan industri di masa teknologi. Dengan kajian pustaka menyeluruh dengan menelaah sesuatu yang berhubungan dengan kebijakan penyesuaian perdagangan. Perlunya mengamati pengetahuan menyeluruh mengenai arus ilmu pengetahuan terapan dan transformasi sikap pelanggan. Organisasi perlu mengamati pertumbuhan ilmu pengetahuan teknologi yang baru, contohnya kepintaran artifisial pengerjaan big data serta Internet of Things atau IoT, teknologi buku besar terdistribusi, mengetahui sikap pelanggan yang mengalami perubahan pada masa elektronik. Dengan mengetahui sikap dan perilaku pelanggan yang dalam, maka organisasi bisa menetapkan kesempatan baru serta menerima tindakan penyesuaian yang akurat. Keluesan organisasi dalam kebijakan penyesuaian perdagangan sangat penting dan proses pengambilan keputusan yang responsif. Toleransi kreativitas dan kemampuan melakukan perubahan organisasi penting dalam menghadapi tantangan dan peluang yang muncul di era teknologi. Pentingnya transformasi digital dilihat dari teknologi digital sebagai katalisator utama dan pendukung model bisnis. Organisasi harus siap mengubah cara mereka beroperasi dan berinteraksi dengan pelanggan di era digital yang berkembang karena transformasi digital melibatkan penggunaan teknologi untuk meningkatkan efisiensi operasional, memperluas jangkauan pasar, meningkatkan pengalaman pelanggan, dan menciptakan diferensiasi kompetitif.
Co-Authors Agusinta, Lira Agustin, Dita Amelia Akbar, Ghifari Maulana Alifa Rezki Amalia Alya Maulina Anisyah, Diah Asnia Harun Atiya Lipuriyani Bambang Wijanarko Baskoro, Dian Anom Basri Fahriza Budiman, Tenaka Bukhael, Muhamad Maurice Dharma Yudastoro, Fasida Dian Artanti Arubusman Dian Artanti Arubusman, Dian Artanti Didin Sjarifudin, Didin Dina Rahmawati Dita Amelia Agustin Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Esterlinus Edwin Lermatan Euis Saribanon, Euis Fadillah, Ridho Rizky Fahmi Kamal, Fahmi Haris Haris, Haris Hilya Fisar Nazwany Ida Ayu Trisna Wijayanthi Isnaini, Firna Destiayu Joned C. Saksana Josua Panatap Soehaditama Juliater Simamora Juliater Simarmata Kamsariaty Kamsariaty, Kamsariaty Kharisma, Alvian Farisqi Dwi Laura Malau Lesse, Johan Liana, Esti Marthaleina Ruminda Muhammad Iqbal FIrdaus, Muhammad Murdiono, Jatmiko Novia Indah Lestari Nunung Ayu Sofiati (Efi) Nur Mastuti, Dian Nursery Alfaridi Octora, Theresye Yoanyta Okin Ringan Purba Okin Ringan Purba Okin Ringan Purba Olfebri Osman Arafat Otto Sugiharto Prakoso Prasadja Ricardianto Prasadja Ricardianto Pratiwi, Sekar Widyastuti Prianto Prianto, Prianto Primadi Candra Susanto Purba, Okin Ringan Purbanuara Parlindungan Sitorus Putra, Christophorus Indra Wahyu Rahmat Hidayat Ratna Suminar Rintis Eko Widodo Rubadi Rully Indrawan Saputra, Rangga Juliardy Sarinah Sihombing Sembiring, Honny Akira Sinung Tri Nugroho Soma Aryaka Sugiarti Sugiarti Sugiyanto - Suhendra, Agus Tenaka Budiman Thamrin, HM Tri Harsoyo, Tri Tri Mulyani Setyowati Yana Tatiana Yosi Pahala, Yosi Yulianti Keke Yuliastuti, Hilda Yuliyanto, Agus Yuwono D. Sucipto Zaenal Abidin Zulfa Fitri Ikatrinasari