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All Journal Jurnal Manajemen Pelayanan Publik Jurnal Logistik Indonesia Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Pengabdian dan Kewirausahaan East Asian Journal of Multidisciplinary Research (EAJMR) Jurnal Manajemen Bisnis Transportasi dan Logistik International Journal of Advanced Multidisciplinary KEYNESIA : INTERNATIONAL JOURNAL OF ECONOMY AND BUSINESS JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Siber Journal of Advanced Multidisciplinary Siber International Journal of Digital Business Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Purwoko, Harry
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Public Health Social Sciences Transportation Other

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Increasing Repurchase Intention Through Timeliness Delivery and Service Quality Mediated by E-Commerce Customer Satisfaction in Indonesia Edhie Budi Setiawan; Harry Purwoko; Hilya Fisar Nazwany; Asnia Harun
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8541

Abstract

In the marketplace category e-commerce sites that have the highest number of visitors in Indonesia are Shopee, Tokopedia, Lazada, Blibli, and Bukalapak. The number of Blibli visitors looks lower compared to other E-Commerce, but still increases in 2023. The purpose of this study is to increase repurchase intention through timeliness delivery and service quality mediated by e-commerce customer satisfaction in Indonesia. This study involved 170 respondents who were Blibli e-commerce users, with samples taken using purposive sampling techniques. The method applied in this study is quantitative, with data processing using SEM-PLS software. The results of this study indicate that Timeliness delivery has a significant effect on customer satisfaction. Timeliness delivery does not have a significant effect on repurchase intention. Service quality has a significant effect on customer satisfaction and repurchase intention. Customer satisfaction has a significant effect on repurchase intention.
Infrastructure Development and Regional Economic Growth: Evidence from the Trans Sumatra Toll Road in Lampung Province Haris Haris; Juliater Simamora; Euis Saribanon; Okin Ringan Purba; Harry Purwoko
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.3912

Abstract

This study examines the impact of the Trans Sumatra Toll Road on regional economic growth and local government revenue in Lampung Province, Indonesia. Using panel data from six districts for the period 2013–2022, this research employs a quantitative approach to analyze the relationships among transportation and warehousing, tourism, agriculture–forestry–fisheries sectors, local government revenue, and economic growth. The empirical results indicate that transportation and warehousing significantly and positively influence both local government revenue and regional economic growth, while local government revenue also exhibits a significant positive effect on economic growth. Conversely, tourism and agriculture–forestry–fisheries sectors do not show a significant direct impact on economic growth, although tourism contributes significantly to local government revenue. Furthermore, transportation and warehousing indirectly affect economic growth through local government revenue, highlighting the mediating role of fiscal capacity in infrastructure-led development. These findings suggest that transportation infrastructure plays a crucial role in enhancing regional economic performance and fiscal capacity, whereas sectoral diversification and value-added strategies are required to strengthen the contributions of tourism and primary sectors. The study provides policy implications for regional governments in optimizing infrastructure investment to foster sustainable regional development.   Keywords: Transportation Infrastructure, Local Government Revenue, Economic Growth, Regional Development, Panel Data
Pengaruh Online Customer Review dan Citra Merek Terhadap Keputusan Pembelian Melalui Kepercayaan (Studi Pada Bisnis Marketplace Indonesia) Dita Amelia Agustin; Harry Purwoko; Olfebri Olfebri; Okin Ringan Purba; Prasadja Ricardianto
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6131

Abstract

Penggunaan internet dan aktivitas marketplace di Indonesia terus menunjukkan peningkatan dari tahun ke tahun. Namun, dalam tiga tahun terakhir terjadi penurunan jumlah transaksi di kalangan generasi Z dan milenial. Penelitian ini bertujuan untuk mengkaji pengaruh ulasan pelanggan secara daring dan citra merek terhadap keputusan pembelian, dengan kepercayaan sebagai variabel mediasi. Objek penelitian ini adalah generasi Z dan milenial yang telah melakukan pembelian melalui marketplace di wilayah DKI Jakarta. Penelitian menggunakan pendekatan kuantitatif dengan pengumpulan data dari 150 responden. Teknik pengambilan sampel yang digunakan adalah non probability sampling, sedangkan analisis data dengan teknik SEM dengan SmartPLS 3.2.9. Hasil penelitian menunjukkan bahwa ulasan pelanggan secara daring berpengaruh positif terhadap keputusan pembelian, baik secara langsung maupun tidak langsung melalui kepercayaan sebagai variabel mediasi. Sementara itu, citra merek tidak berpengaruh positif secara langsung terhadap keputusan pembelian, namun memberikan pengaruh positif secara tidak langsung melalui kepercayaan. Temuan ini menunjukkan bahwa kepercayaan memiliki peran penting dalam memperkuat pengaruh ulasan pelanggan secara daring dan citra merek terhadap keputusan pembelian konsumen.
Website Quality and Personal Branding: Drivers of Satisfaction and Purchase Decision Novia Indah Lestari; Nunung Ayu Sofiati; Purbanuara Parlindungan; Harry Purwoko; Ida Ayu Trisna Wijayanthi
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4193

Abstract

Digital transformation in commerce has shifted consumer behavior, making website quality and personal branding central factors in shaping customer satisfaction and purchase decisions. While prior studies often analyze these elements separately, limited research has integrated them into a unified framework to explain how digital experiences influence consumer outcomes. This study aims to examine the effects of website quality and personal branding on purchase decisions, with customer satisfaction as a mediating variable. The research adopts a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected through an online survey of 160 respondents who had prior experience with e-commerce platforms, and the model was tested using SmartPLS with bootstrapping techniques. Findings reveal that website quality positively affects both customer satisfaction and purchase decision, while personal branding significantly influences satisfaction but does not directly impact purchase decision. Moreover, customer satisfaction strongly mediates the relationship between website quality, personal branding, and purchase decision. The study highlights the dual importance of technical excellence and authentic personal branding in fostering satisfaction and driving consumer behavior. The results provide theoretical insights for digital commerce research and practical guidance for businesses to enhance consumer trust, engagement, and purchase outcomes.
Pelatihan Warehouse dan Distribution Manajemen bagi Karyawan PT. Jeje Transportation Bekasi Harry Purwoko; Sarinah Sihombing; Dian Artanti Arubusman; Ratna Suminar; Soma Aryaka
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 4 No. 3 (2026): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Juli - September 2026)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v4i3.2225

Abstract

Pertumbuhan industri logistik dan e-commerce menuntut perusahaan jasa transportasi memiliki sumber daya manusia (SDM) yang kompeten, khususnya pada fungsi pergudangan dan distribusi. PT Jeje Harapan Transindo (Jeje Trans) mengalami pertumbuhan pesat yang diikuti penambahan karyawan baru dalam waktu singkat, sehingga menimbulkan tantangan dalam kompetensi operasional. Kegiatan Pengabdian kepada Masyarakat (PkM) ini bertujuan meningkatkan pengetahuan dan keterampilan karyawan melalui pelatihan Warehouse & Distribution Management. Metode yang digunakan meliputi pelatihan tatap muka, diskusi kasus, serta evaluasi pre-test dan post-test. Hasil dari pre-test dan post-test menunjukkan peningkatan nilai rata-rata peserta dari 69,5 menjadi 83,5 atau meningkat 14 poin. Temuan ini menunjukan bahwa pelatihan ini berkontribusi positif terhadap peningkatan kompetensi karyawan dan berpotensi meningkatkan kinerja operasional serta kualitas layanan perusahaan.
Analysis of the Application of the Rolling Forecast Method for Personal Care Products at PT. Kosmetiku Tenaka Budiman; Harry Purwoko; Laura Malau; Theresye Yoanita Octora; Tri Mulyani Setyowati
Dinasti International Journal of Education Management and Social Science Vol. 5 No. 3 (2024): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i3.2377

Abstract

Demand planning is a significant factor that affects the performance of each stage of supply chain management in fast-moving consumer goods. An unavoidable problem is the inaccuracy of demand planning which has an impact on production planning for the procurement of personal care products. The more products, the more the accuracy of demand forecasting varies, so it is necessary to make efforts to improve the quality of demand planning to have an impact on effective, efficient demand planning and increase customer satisfaction. This research is a mixed method with a concurrent embedded strategy by providing a simulated rolling forecast process (to be) of the current rolling forecast process (as is). The analysis uses the method of rolling forecast, double moving average, double exponential smoothing, and forecast error calculation with Mean Absolute Percentage Error (MAPE). The purposive sampling method is used to calculate demand forecasting for 2022 focusing on product categories with the 80/20 Pareto principle, where 20% of products generate 80% of the company's revenue. This research improves the business process by implementing a planning time horizon that is dissected into 3 months consisting of frozen, slushy, and liquid periods in a rolling forecast and setting safety stock to be obeyed by distributors to get the smallest forecast error rate. The appropriate demand forecasting method for forecasting product demand based on test results shows that each product requires a different forecasting method, depending on the characteristics of each product's historical data.
The Role and Function of The Sumatra Toll Road in Supporting The Regional Economy of Lampung Province Haris Haris; Rully Indrawan; Juliater Simarmata; Zulfa Fitri Ikatrinasari; Euis Saribanon; Okin Ringan Purba; Harry Purwoko
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6407

Abstract

This study examines the effects of the transportation and warehousing sector, tourism, and agriculture, forestry, and fisheries on economic growth, with Local Own-Source Revenue (PAD) serving as an intervening variable in regencies traversed by the Trans-Sumatra Toll Road (JTTS) in Lampung Province. The research covers six regencies—South Lampung, Central Lampung, Mesuji, Pesawaran, Tulang Bawang, and West Tulang Bawang—over the period 2020–2024, producing a balanced panel dataset of 30 observations. Panel data regression is applied using the Random Effects Model (REM), selected through Chow, Hausman, and Lagrange Multiplier tests. The mediating role of PAD is analyzed using the Sobel test. The results indicate that transportation and warehousing have a positive and statistically significant effect on economic growth. Similarly, agriculture, forestry, and fisheries also show a positive and significant direct effect on economic growth. In contrast, tourism exhibits a negative and significant direct effect, suggesting limited multiplier effects during the observation period. PAD does not have a statistically significant direct effect on economic growth. In the PAD model, only agriculture, forestry, and fisheries demonstrate a positive and significant influence, while transportation and warehousing and tourism do not significantly affect regional revenue. Mediation analysis reveals that PAD significantly mediates the relationship between transportation and warehousing and economic growth, as well as between agriculture and economic growth. However, PAD does not mediate the effect of tourism on economic growth. Overall, the findings suggest that the economic impact of the Trans-Sumatra Toll Road in Lampung Province operates primarily through improvements in logistics efficiency and enhanced agricultural distribution networks, with selective fiscal transmission effects. These results highlight the importance of integrating infrastructure development with sectoral upgrading and effective fiscal management to ensure sustainable and inclusive regional economic growth.
Transforming Freight Forwarder’s Performance in Indonesia: Integrasi Market Intelligence dan Digitalisasi Logistik Melalui Loyalitas Pelanggan Atiya Lipuriyani; Nursery Alfaridi; Yana Tatiana; Harry Purwoko; Zaenal Abidin
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 6 (2026): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i6.9434

Abstract

Industri jasa pengiriman barang di Indonesia sedang menghadapi tantangan yang semakin kompleks akibat persaingan yang semakin ketat dan kemajuan pesat transformasi digital di sektor logistik. Penelitian ini bertujuan untuk mengkaji pengaruh intelijen pasar dan digitalisasi logistik terhadap kinerja perusahaan jasa pengiriman barang melalui peran mediasi loyalitas pelanggan. Pendekatan penelitian kuantitatif digunakan dengan menerapkan Model Persamaan Struktural–Partial Least Squares (SEM-PLS). Data dikumpulkan melalui kuesioner yang melibatkan 304 manajer tingkat atas dan pengambil keputusan dari perusahaan pengangkut barang yang beroperasi di Indonesia. Temuan penelitian menunjukkan bahwa baik intelijen pasar maupun digitalisasi logistik memiliki dampak positif dan signifikan terhadap loyalitas pelanggan dan kinerja perusahaan. Loyalitas pelanggan juga memberikan pengaruh yang signifikan terhadap kinerja perusahaan dan berfungsi sebagai variabel perantara dalam hubungan antara intelijen pasar, digitalisasi logistik, dan kinerja perusahaan. Hasil ini menunjukkan bahwa kemampuan untuk memperoleh dan memanfaatkan informasi terkait pasar, dikombinasikan dengan penerapan teknologi digital yang efektif dan efisien dalam operasi logistik, meningkatkan loyalitas pelanggan dan memperkuat kinerja organisasi. Penelitian ini berkontribusi pada kemajuan literatur manajemen strategis dan logistik sekaligus memberikan wawasan praktis bagi perusahaan pengangkut barang yang berupaya meningkatkan daya saing di era transformasi digital. Penelitian selanjutnya diharapkan dapat memperluas model yang diusulkan dengan memasukkan kemampuan strategis yang sedang berkembang, termasuk Penerapan Kecerdasan Buatan, Kemampuan Analisis Big Data, Ketahanan Rantai Pasokan, dan Kelincahan Organisasi, serta memperluas konteks penelitian ke perusahaan logistik dan pengangkut barang regional dan internasional guna meningkatkan pengembangan teoretis dan teori yang berkelanjutan.  
Co-Authors Agusinta, Lira Agustin, Dita Amelia Akbar, Ghifari Maulana Alifa Rezki Amalia Alya Maulina Anisyah, Diah Asnia Harun Atiya Lipuriyani Bambang Wijanarko Baskoro, Dian Anom Basri Fahriza Budiman, Tenaka Bukhael, Muhamad Maurice Dharma Yudastoro, Fasida Dian Artanti Arubusman Dian Artanti Arubusman Didin Sjarifudin, Didin Dina Rahmawati Dita Amelia Agustin Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Esterlinus Edwin Lermatan Euis Saribanon, Euis Fadillah, Ridho Rizky Fahmi Kamal, Fahmi Haris Haris, Haris Hilya Fisar Nazwany Ida Ayu Trisna Wijayanthi Isnaini, Firna Destiayu Joned C. Saksana Josua Panatap Soehaditama Juliater Simamora Juliater Simarmata Kamsariaty Kamsariaty, Kamsariaty Kharisma, Alvian Farisqi Dwi Laura Malau Lesse, Johan Liana, Esti Marthaleina Ruminda Muhammad Iqbal FIrdaus, Muhammad Murdiono, Jatmiko Novia Indah Lestari Nunung Ayu Sofiati (Efi) Nur Mastuti, Dian Nursery Alfaridi Octora, Theresye Yoanyta Okin Ringan Purba Okin Ringan Purba Okin Ringan Purba Olfebri Osman Arafat Otto Sugiharto Prakoso Prasadja Ricardianto Prasadja Ricardianto Pratiwi, Sekar Widyastuti Prianto Prianto, Prianto Primadi Candra Susanto Purba, Okin Ringan Purbanuara Parlindungan Sitorus Putra, Christophorus Indra Wahyu Rahmat Hidayat Ratna Suminar Rintis Eko Widodo Rubadi Rully Indrawan Saputra, Rangga Juliardy Sarinah Sihombing Sembiring, Honny Akira Sinung Tri Nugroho Soma Aryaka Sugiarti Sugiarti Sugiyanto - Suhendra, Agus Tenaka Budiman Thamrin, HM Tri Harsoyo, Tri Tri Mulyani Setyowati Yana Tatiana Yosi Pahala, Yosi Yulianti Keke Yuliastuti, Hilda Yuliyanto, Agus Yuwono D. Sucipto Zaenal Abidin Zulfa Fitri Ikatrinasari