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Raniasa Putra
Universitas Sriwijaya
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Performance of The Public Service Bureaucracy: Urban, Rural, and Building Tax Service Model (PBB-P2) Based on Information and Technology Rahmawati, Rahmawati; Putra, Raniasa
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 31, No. 2
Publisher : UI Scholars Hub

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Abstract

The community needs effective, efficient, and accountable public services, including tax services. The Urban & Rural Land & Building Tax (PBB-P2) is a new type of tax for the regions. In the course of its management, there are obstacles and problems. Among them, the community as taxpayers (WP) has difficulty fulfilling their obligations to pay taxes. In addition, the weak administration system of services to taxpayers is due to limited human resources (HR) facilities, infrastructure, organizations, and others. Regional Financial and Asset Management (BPPKAD) considers the bureaucracy too long and prone to deposit discrepancies. The research method used is descriptive research with a qualitative approach. The result of this research is that by innovating in land and building tax services and rural areas (PBB-P2) using information technology, there is an increase in PBB-P2 revenue. There was a significant increase in revenue after the issuance of the PBB-P2 tax authority to the Banyuasin Regency Government, and the increase was due to the program to facilitate the payment of PBB-P2 by the public (taxpayers) using information technology-based services.
Co-Authors - Afrizal Abdul Nadjib Adam, Ryan Ade Kurniawan Adventy, Maria Immaculata Yovita Agus, Azwar Ahmad Luthfi Ahyar Ahyar Akbar, Muhammad Hamka Akhmad Oktariansyah Akil, Ibrahim Akso, Syaparudin Alamsyah - Albert, Jhoni Alfitri Alfitri Alfitri Alfitri Alfitri Andi Al Fatih Andries Leonardo Andries Lionardo Andries Lionardo, Andries Angela Maria Noni Armayani Rusli Arrahman Syafebri Arwin Novansyah Azhar Azhar Azhar Azhar Azhar Azhar BAYUNA, I WAYAN Bekti, Sugeng Prasetyo Chairani, Annisa Larasati Chendra, Rudy Dian Anggraini Eko Aryansyah, Januar Erlangga, Yudha Febrina, Ira Firmansyah, Dimas Ginta Perdana, Fakhruddin Ginting, M. Dipo Delpiero Giri Ramanda Nazaputra Kiemas, Muhammad Harahap, Ferry Hendrasmo, Ignasius Hidayat, Bachtari Alam Imania, Katriza Immaculata Yovita Adventy, Maria Indah Permatasari Iriani, Atrika Januar Eko Aryansah juliantina, juliantina Juliartha, Edward Kencana, Novia Kgs, M. Sobri KGS. M.Sobri Khaidir, Diandes Khairunnas Khairunnas Khoirun Nisyak Kiagus Muhammad Sobri Kiagus Muhammad Sobri Kiagus Muhammad Sobri Kurniawan Kurniawan Lionardo , Andries M. Husni Thamrin M. Nur Budiyanto M. Saleh, Hatta M. Sobri, Kgs M. Sobri, Kgs, Mega Nugraha Mohamat, Joko muftizar, akhmad Muhamad Ikbal Muhammad Abduh Muhammad Husaini Muhammad Nur Budiyanto Muhammad Yusuf Abror Mursalin . Mustain, Akhmad Nabila Shalsabila Najib, Abdul Nisyak, Hoirun Novasari, Romi Oktarian Novita Wulandari Novita, Arie Nur Anggraini, Nur Nur Budiyanto, Muhammad Panca Wijaya Akbar Paulus Israwan Setyoko Permatasari, Yuni Pratiwi, Dina Ayu Prayuda, Hendry Presta, Oscar Devi Priadi, Aris Putra Jaya, Derriansya Putri, Cynthia Azhara Rahmawati, Rahmawati Rinaldo, Rinaldo Rizaldi, Rizaldi Saputra, Ade Candra Sari, Dwi Oktaria Sari, Nurya Hartika Sasfiani, Serly Slamet Widodo Slamet Widodo Sobri, Kgs M. Sobri, Kgs. M. Sobri, KM Sobri, M. Sopyan Hadi Sri Sukanti, Sri Sriati Sriati Sriati, Sriati SUDARMAWAN Utama, M Ramadhi Waspodo, Waspodo Welamsyah, Welamsyah Yudiantoro Yudiantoro