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All Journal Mimbar Agribisnis: Jurnal Pemikiran Masyarakat Ilmiah Berwawasan Agribisnis MATEMATIKA DAN PEMBELAJARAN JURNAL PENDIDIKAN TAMBUSAI Jurnal Basicedu IJEEIT : International Journal of Electrical Engineering and Information Technology JIKAP PGSD: Jurnal Ilmiah Ilmu Kependidikan Education and Human Development Journal Jurnal Prakarsa Paedagogia Autentik : Jurnal Pengembangan Pendidikan Dasar Jurnal Kesehatan Saintika Meditory Jurnal Pendidikan EduLine: Journal of Education and Learning Innovation Indo-MathEdu Intellectuals Journal Jurnal Pedagogik Pendidikan Dasar Seminar Nasional Hasil Riset dan Pengabdian (SNHRP) INVENTION: Journal Research and Education Studies Cakrawala: Jurnal Pendidikan HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan PELS (Procedia of Engineering and Life Science) Jurnal Basicedu Innovative: Journal Of Social Science Research Prosiding Seminar Informasi Kesehatan Nasional Jurnal Bintang Pendidikan Indonesia Kognisi : Jurnal Penelitian Pendidikan Sekolah Dasar Semantik : Jurnal Riset Ilmu Pendidikan, Bahasa dan Budaya Perspektif: Jurnal Pendidikan dan Ilmu Bahasa Jurnal Pendidikan, Bahasa dan Budaya Harmoni Pendidikan: Jurnal Ilmu Pendidikan Prosiding Seminar Nasional Kusuma PESHUM
Hery Setiyawan
Universitas Wijaya Kusuma Surabaya
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Analisis Risiko Produksi Pupuk Phonska di PT Petrokimia Gresik Jawa Timur Sitinjak, Dewi Elisabeth; Prasetyo, Edy; Setiyawan, Hery
Mimbar Agribisnis : Jurnal Pemikiran Masyarakat Ilmiah Berwawasan Agribisnis Vol 12, No 1 (2026): Januari 2026
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/ma.v12i1.22356

Abstract

Phonska fertilizer production at PT Petrokimia Gresik has fluctuated and often failed to meet production targets. This study aims to analyze priority risk sources and analyze effective mitigation strategies to address production risks at PT Petrokimia Gresik. The research location was determined purposively, considering that it is an agro-industrial company with high production capacity. The research was conducted in October-November 2025. The method used in this study was the case study research method. The key persons in this study were determined using the purposive method, and they were production staff. Data collection techniques included observation and interviews. The analysis in this study was conducted using the Coefficient of Variation and HoR (House of Risk) methods. The results of the study indicate a medium level of risk with a CV value of 9%. In addition, the results of HoR phase 1 obtained 22 risk events and 25 risk sources. Fourteen risk sources were identified as priority risks that require the design of a risk management strategy. The results in HoR 2 show 10 management strategies that can be implemented by the company in handling priority risk sources. The risk management strategies are based on the highest to lowest ETD values in sequence, namely cross-checking mechanisms, production rescheduling, team coordination, incoming raw material control, technical skills training, replacement of damaged machine parts, safety stock planning, preventive maintenance, temperature monitoring, and the use of magnetic separators.
Analisis Faktor-faktor yang Memengaruhi Keputusan Pembelian pada Bunga Krisan Potong di Pasar Bunga Bandungan Kabupaten Semarang Fadlila, Tsania Noor; Setiyawan, Hery; Ekowati, Titik
Mimbar Agribisnis : Jurnal Pemikiran Masyarakat Ilmiah Berwawasan Agribisnis Vol 12, No 1 (2026): Januari 2026
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/ma.v12i1.21389

Abstract

The growing number of cut chrysanthemum farmers in Bandungan District has intensified competition in the flower market. This study investigates 1) to identify the characteristics of consumers who purchase cut chrysanthemums at Bandungan Flower Market  2) the influence of product quality, service quality, income, price, and consumer preferences on purchasing decisions for cut chrysanthemums at Bandungan Flower Market, Semarang Regency. A survey was conducted in March–April 2025 involving 120 respondents, selected through accidental sampling. Data were analyzed using descriptive statistics and binary logistic regression with SPSS 25. The results indicate that most consumers are female, aged 21–30 years, with senior high school education, an income range of IDR 2,234,953–3,435,464, and a purchasing frequency of twice. The model fit test yielded a chi-square value of 1.403 and a Nagelkerke R square of 0.833, suggesting a strong explanatory power of the model. The omnibus test showed a chi-square value of 84.048, confirming that the examined factors jointly affect purchasing decisions. Further analysis using the Wald test revealed that product quality, consumer preferences, price, and income significantly influence purchasing decisions, whereas service quality has no significant effect. These findings highlight the importance of improving product attributes and aligning with consumer preferences to enhance competitiveness in the cut chrysanthemum market.
STUDI DESKRIPTIF KUANTITATIF KEPUASAN PASIEN DI UNIT PENDAFTARAN BERDASARKAN ASPEK SERVQUAL DI PUSKESMAS DEPOK I Setiyawan, Hery; Urbanantika, Regita; Saputriani, Rian Anggri
HEALTHY : Jurnal Inovasi Riset Ilmu Kesehatan Vol. 5 No. 2 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/healthy.v5i2.9581

Abstract

The outpatient registration sector plays a strategic role as the primary gateway to healthcare services at the primary healthcare level. Based on preliminary observations of digital reviews (Google Maps) at Puskesmas Depok I, issues were identified regarding low staff hospitality and inefficiencies in waiting durations. These problems indicate a quality deficit that directly impacts the perception of service user satisfaction. To mitigate these issues, this study applies the Service Quality (SERVQUAL) model as an evaluative instrument, encompassing the dimensions of tangibles, reliability, responsiveness, assurance, and empathy. The primary objective of this study is to explore the service profile and measure the degree of patient satisfaction as a parameter for formulating quality improvement policies. This study employs a descriptive quantitative design with a cross-sectional approach. The research sample consists of 100 outpatient subjects selected through a probability sampling technique using the Slovin formula. Data collection was conducted via a structured questionnaire adopting the SERVQUAL framework to ensure the validity of the service quality measurement. Data analysis reveals that the reliability dimension provides the highest satisfaction contribution at 72.9%. This is followed by the empathy dimension at 71.3%, assurance at 71.15%, and responsiveness at 70%. Conversely, the tangible dimension recorded the lowest satisfaction level at 63.65%. In general, the quality of registration services is at an adequate level; however, there is an urgent need to revitalize physical facilities and supporting infrastructure to minimize the gap between patient expectations and service reality. ABSTRAK Sektor pendaftaran rawat jalan memegang peranan strategis sebagai pintu utama pelayanan kesehatan di level fasilitas kesehatan tingkat pertama (FKTP). Berdasarkan observasi awal pada ulasan digital (Google Maps) di Puskesmas Depok I, teridentifikasi isu terkait rendahnya hospitalitas petugas serta inefisiensi durasi tunggu. Problematika tersebut mengindikasikan adanya defisit kualitas yang berimplikasi langsung terhadap persepsi kepuasan pengguna layanan. Guna memitigasi hal tersebut, penelitian ini menerapkan model Service Quality (SERVQUAL) sebagai instrumen evaluasi yang mencakup dimensi tangible, reliability, responsiveness, assurance, dan empathy. Tujuan utama kajian ini adalah mengeksplorasi profil layanan serta mengukur derajat kepuasan pasien sebagai parameter dalam formulasi kebijakan perbaikan mutu pelayanan. Studi ini menggunakan desain kuantitatif deskriptif dengan metode cross-sectional. Sampel penelitian terdiri dari 100 pasien rawat jalan yang dipilih menggunakan teknik probability sampling melalui perhitungan rumus Slovin. Instrumen pengumpulan data berupa kuesioner terstruktur yang mengadopsi kerangka kerja SERVQUAL untuk menjamin validitas pengukuran kualitas jasa. Analisis data mengungkapkan bahwa dimensi reliability memberikan kontribusi kepuasan tertinggi sebesar 72,9%. Selanjutnya, dimensi empathy mencatatkan angka 71,3%, diikuti oleh assurance (71,15%) dan responsiveness (70%). Sebaliknya, dimensi tangible menjadi indikator dengan capaian kepuasan paling rendah, yakni 63,65%. Secara umum, kualitas pelayanan pendaftaran berada pada taraf yang memadai, namun terdapat urgensi untuk melakukan revitalisasi pada aspek sarana fisik dan infrastruktur penunjang guna meminimalisir gap antara harapan pasien dan realitas layanan.
Co-Authors Abdillah Abdillah Abdul Talib bin Bon Agus Setiadi Agustin, Ardia Amelia Endah Nur Izzah2 Amelia, Hikmah Putri Anggraini, Dilla Puspa Anna Roosyanti Aprilia Dwi Ismawati Apriliyah, Putri Aulia, Nafilah Alifta Aulia, Salwa Rizki Aulia, Salwa Rizky Ayu Larasati Cantika Dinova Ramadila Damon , Simonsius Aldiano Darsono Darsono DESI EKA PRATIWI Diyas Age Larasati Dwi Juniati Dwi Maharani, Putri Aprilia Dwilatifa, Aini Zahra Dwipuspa, An Nitta Edy Prasetyo Elsofi Alintya Elsofi Alintya Endang Nuryasana Fadlila, Tsania Noor Firdaus, Nafilah Alifta Fitriani, Amelia Rizky Ghassani, Farhan Gultom, Rissanti Ayudita Oktaviery Hasanah, Lailatul Hendra Rohman Herfa Maulina Dewi Soewardini Herfa Maulina Dewi Soewardini Hermawan, Feri Ifa Ayiyida Ilham Nuril Fahmi Indira Fitri Aisyah Intan, Alfina Irmawati, Mulya Fauzah Jaragi, Figo Ahmad Putra JOKO MARIYONO Kurniasih, Anisah Kustopo Budiraharjo Lam'aa, Nisrina Fauzia Larasati , Gandes Laudy, Muchammad Afdany Leni Yuliana Leny Yuliana M, Hanny Nur Jan’nah Maheswari, Alesia Nala Majiid, Shofina Laila Manurung, Ferdi Marpaung, Rachel Angelica Putri Miftakhul Jannah Migie Handayani Mukson Mukson Murty, Tantri Inggrit Galuh Hanantha Nabilah, Qonita Ayu Nazilah Rikhmatus Silmi Neyla Najwa Oktavia Ni'mah, Ellisa Hidayatun Ningrum, Dwi Agus Tina Ningrum, Hesty Wahyu Nisa, Siti Hanifah Khairun Noerdianasari, Miranda Nugraha, Faizqinthar Bima Nur Azizah Nurfadillah, Suryani Nurhandayani, Raditya Oktavia, Rani Oktavianti, Pungki Dwi Partika, Neta Tabhita Prayudi, Anselmus Abimayung Puspitasari, Bella Putra, Zadika Winono Putri, Ellena Aurellia Putri, Syafana Azelita Quraini, Qori Ulil Rahmatullah, Widia Rasmi, Sita Satya Reicilya, Mutiara Frida REZA SYEHMA BAHTIAR Rivalda, Rizki Nabila Rizky Widyaningrum Roessali, Wiludjeng Roiyanita, Azarinatur Romadona, Syal Sa Billa Intan Roosyanti, Anna Santi, Tissa Laras Santoso, Vica Alverina Auria Saputra, Maulana Rafi Rulis Saputri, Ratna Aprilia Saputriani, Rian Anggri Savitri Suryandari savitri suryandari Setya Ridia Cahyaning Dewi Tyastuti Siswanto Imam Santoso Siti Khabibah Sitinjak, Dewi Elisabeth Sofina Qiftidhaia Sudarlin, Yustinus Suhartono Suhartono Sukma Laila Nur Jannah Sulastri Sulastri Suprihatien, Suprihatien Suroso, Nur Listiana Dwi Hutami Syaefuddin, Lutfiah Taryzca Putri Laela Ramadhani Titik Ekowati Urbanantika, Regita Virginaura, Fionni Athaya Wardah Putri Fa’izah Wibiyanti, Annisa Delvira Putri Widowati, Vidya Widya Putri, Alberte Nissa Wiratama, Hanan Kusuma Worang, Deangelo Revano Yuanta, Friendha Yuliana, Leni Zidna Ilma Nafia Zn, Risma Ayu Oktavia Zona Putra, Resdika