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All Journal Jurnal Pembangunan Pendidikan: Fondasi dan Aplikasi Cakrawala Pendidikan Jurnal Penelitian dan Evaluasi Pendidikan Reaktor IPTEK The Journal of Engineering Sains Tanah Jurnal Karya Pendidikan Matematika Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan JURNAL EVALUASI PENDIDIKAN Dinamika Pendidikan Jurnal Promosi Pendidikan Ekonomi Seminar Nasional Teknik Kimia Kejuangan AGRIVITA, Journal of Agricultural Science BIOMA Jurnal Mirai Management Equilibrium: Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi Proceeding of International Conference on Art, Language, and Culture Jurnal Manajemen Pendidikan Penelitian Kualitatif Jurnal JUMPED (Jurnal Manajemen Pendidikan) Manajer Pendidikan: Jurnal Ilmiah Manajemen Pendidikan Program Pascasarjana Jurnal Purifikasi EQIEN - JURNAL EKONOMI DAN BISNIS Social, Humanities, and Educational Studies (SHEs): Conference Series JURNAL TEKNIK Indonesian Journal of Clinical Pathology and Medical Laboratory (IJCPML) PRIMA: Journal of Community Empowering and Services Jurnal Pendidikan dan Kewirausahaan Motor Bakar : Jurnal Teknik Mesin Dinamika Kerajinan dan Batik : MAJALAH ILMIAH Jurnal Ilmiah ASET Jurnal Ilmiah Agribios Jurnal Ilmiah Wahana Pendidikan Kalam Cendekia: Jurnal Ilmiah Kependidikan Proceeding Biology Education Conference EKONOMIKA45 Jurnal Ilmu Pendidikan (SOKO GURU) D'edukasi: Jurnal Pengabdian Masyarakat PEKBIS Bestari: Jurnal Pendidikan dan Kebudayaan The International Conference on Education, Social Sciences and Technology (ICESST) Jurnal Pengabdian Ilmu Kesehatan Journal of Research and Development on Public Policy SEUNEUBOK LADA: Jurnal ilmu-ilmu Sejarah, Sosial, Budaya dan Kependidikan Ta'rim: Jurnal Pendidikan dan Anak Usia Dini Jurnal Insan Pendidikan dan Sosial Humaniora Jurnal Hukum dan Sosial Politik Jurnal Kualita Pendidikan Khirani: Jurnal Pendidikan Anak Usia Dini Jurnal Kearsipan Compromise Journal : Community Proffesional Pendekar: Jurnal Pendidikan Berkarakter Submit : Jurnal Ilmiah Teknologi Informasi dan Sains Seurune : Jurnal Psikologi Unsyiah International Journal of Law and Society International Journal of Law, Crime and Justice International Journal of Sociology and Law IJOT Jurnal Historica Prosiding Seminar Nasional Ilmu Manajemen Kewirausahaan dan Bisnis JIPHO (Jurnal Ilmiah Peternakan Halu Oleo)
Sumarno Sumarno
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Journal : EKONOMIKA45

 1 
Analysis of the Impact of Competency Certification on Improving Hotel Employee Performance in the Priority Tourism Destination Bromo Tengger Semeru (DPP-BTS): (Case Study of Hotel Front Office Clerks) Ramansyah Hidayat; Retno Susanti; Kun Setiono; Sumarno Sumarno; Dwi Nisa; Nyoman Sumitra
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 11 No. 2 (2024): Juni : Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v11i2.2605

Abstract

This research aims to analyze the impact of competency certification in improving the quality of employees in the hotel front office department in the Priority Tourism Destination area of Bromo, Tengger, Semeru (DPP-BTS). In the hotel industry, improving service quality is an important focus to ensure guest satisfaction. In the midst of increasingly fierce competition, competency certification has been identified as a factor that has the potential to strengthen employee qualifications and performance, especially in the front office. The research method was carried out through a case study approach on a number of front office officers in superior hotels. Data collection was carried out through surveys, interviews and observations, to evaluate the level of competency related to certification and its impact on improving the quality of services provided by employees. The analysis's findings demonstrate that competence certification significantly raises the caliber of workers at the hotel front desk division. These findings indicate that employees who have been certified have a greater level of skill, knowledge and understanding of the best principles in providing service to guests, which in turn has a positive impact on guest satisfaction and experience. The implication of this research is that investment in competency certification for front office employees can be considered as an important strategy for hotel management to improve service quality. Practical recommendations include the development of more targeted certification programs, support from management for employee career development, and the integration of certification-related competencies into daily work practices in hotel front office departments. In conclusion, this research emphasizes the important role of competency certification in improving the quality of employees in hotel front offices, as well as offering valuable insights for decision makers in designing human resource development strategies to improve the quality of hotel services.
Co-Authors Achmad Syaifudin Adam Sukarno Putra Agnita Siska Pramasdyahsari Agriaf Purdihandoko Agus Purwanto ahmad ryan pratama Alfiyah Alfiyah Alfonds Andrew Maramis Almasdi Syahza Aloysius Duran Corebima Anang Ari Indriyanto Ardiana Nur Maulida Hakim Arief Rahman Arista Nortaviana Arni Mara Hongu Arnovan Pratama Surbakti Askamaini Askamaini Atikah Hermansyah Ayu Dita Handayaningtyas Ayu Dita Handayningtyas Baehaqi Bambang Soepeno Bethasiwi Purbasari Bramantyo Airlangga Cakti Indara Gunawan Cakti Indra Gunawan Candra Kristiyan Caska - Daeng Ayub Danang Tri Prasetiyo Daniel Situmorang Darma Setiawan Daviq Chairilsyah Deswita. S Deswita. S Dewi Kurniawati Dudung Burhanuddin Dwi Nisa Dwi Sulistiyoningsih Dwi Suratimah Edi Eskak Edi Prayitno Efraim Abigail Bukit Eka Oktaviana Eka Patmasari Elda Oviyani Emy Dahlia Siregar Eri Yusnita Arvianti Fitria Miftakhul Jannah Gani Haryana Gilang Gemilang Gimin Gimin Gusmita Sukma Sari.S Gusnardi Gusnardi H. Moh. Natsir Mahmud Hardisem Syabrus Harry Soesanto Hasana Hasana Hendripides Hendripides Henny Indrawati Heny Fitriani Herlis Meira Dewi Hery Widijanto Hikmatun Ni'mah huldan Aulia afandi Ida Dwijayanti Ida Wijayanti Ilya Dwita Putri Irawan Prastomo Irma Nurhayati Ismawan Adrianto JAKA WIDADA Jarwo Jarwo Jauhari Syamsiyah Joko Siswanto Joko Winarno Juita Novalia Br. Barus Kamilah Kamilah Kayan Swastika Komsiyah, Komsiyah Kumalasari, Dian Nur Kun Setiono Kus Eddy Sartono Kusmadi Kusmadi Lia Novia Lily Marsita LINATUL MULAIKAH Lindawati Br Surbakti Lisa Lusiana Lisdayanti Lisdayanti Liza Oktaviana Lubis, Putri Kemala Dewi Lubis, Zackya Hayati Lutfy Ismoyo M. Nur Mustafa M. Yusuf Afandi Maghfirah Belangi Maimun Zulhaidah A Mala Mazida Mandaty, Fhandy Aldy Marayuni Marayuni Maria Artha Nadeak Marselinus Warisanto Jebatu Mashadi Mashadi MASLIAH NOVITA Meutia Natasya Mohammad Denny Permana Mudinillah, Adam Muh. Abdillah Taufiqurrahman Muhammad Bukhori Dalimunthe Muhammad Faiz Hadi Muhammad Faturahman Almuhaimin Muhammad Mujahidin Za Muhammad Ridho Alfa Robby Muhammad Sai Firdaus Muhtarom Muhtarom Murgiyanti Murgiyanti Nada Kasih Ijora Nisa Khairani Noeng Muhadjir Nur Ida Iriani Nuraini Nuraini Nursan Nursan Nurul Umamah Nuza Hery Setyani Nyoman Sumitra Ongku Sapna Fella Hasibuan Pingkan Septhalia Prasetiyo Prasetiyo Putu Ayu Yuliani Indiasih R Dewi Mutia Farida Radjiman Ismail Ramadhani Fitri Ramansyah Hidayat Ransa Gustrada Syarif Refiyandi Muhammad Rekanita Akbar Reni Elvina Renna Febryanita Retno Susanti Riadi Armas ROLAS WAHYUDI Rosalin Agustini Rr Sri Kartikowati Rully Putri Nirmala Puji Sadiyah, Ana Arifatus Samto Samto Sapar Sapar Saptariana - Sarah Sisilya Az Badal Sari Agustina Shinta Triwani Silvia Rahmi Sisca Winda Kumalasari Siti Hennida Sari Siti Komariyah Siti, Siti Khofifah Hanif Sofyan Marzuki Sri . Handayani Sri Handayani Sri Handayani Sri Hartati Sri Kartikowati Sri Mardiyanti Sri Mujiatun Sri SUMIYATI Starting Sihombing Suarman Suarman Suci Ramadhani Sudadi Sudadi Sugiyanto Sugiyanto Suharianto , Joko Suharmadi Sanjaya Suhud Wahyudi Sukardi Sukardi Sumardi Sumardi Sumarjono Sumarjono Sunarmi Sunarmi Suprayitno Suprayitno Suryati Suryati Syaiful Asmi Hasibuan, Syaiful Asmi Syarifah Faradina Syuhada Sufian T Riza Zarzani Tajudin Tajudin Toni Suharto Triyoto Triyoto Ulfa Andrian Umi Isrotun Wahyuning Islami Welli Nirpa Pasaribu Wildan Fahriza Yanuar Syah Rizky Yasiran Yasiran Yasmirah Mandasari Saragih Yesi Novianti YOCHA LUSSYANA YUSRA Yolani Safitri Yolla Veronica Sembiring Yuli Haryati Yulius Ndara Walla Yundha Ningrum Rizky Utomo Yunita Wulandari Yusak Suharno Yusran Yusran Zaini Novrika Zaki Naufal Ramadhani