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All Journal Jurnal Visi Ilmu Pendidikan Jurnal Ilmiah Bahasa dan Sastra EDUCAFL : E-Journal of Education of English as a Foreign Language ANDHARUPA JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE LET: Linguistics, Literature and English Teaching Journal JPKMI (Jurnal Publikasi Kesehatan Masyarakat Indonesia) JURNAL MEDIA INFORMATIKA BUDIDARMA Martabe : Jurnal Pengabdian Kepada Masyarakat WIDYA LAKSANA Proceeding - Sari Mutiara Indonesia International Conference on Health Jurnal Kesehatan Masyarakat dan Lingkungan Hidup PREPOTIF : Jurnal Kesehatan Masyarakat JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) Jurnal teknologi Kesehatan Borneo Jurnal Kesehatan Tambusai ENGAGEMENT: Jurnal Pengabdian Masyarakat TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Journal of Pharmaceutical and Sciences. Jurnal ABDIMAS MUTIARA Tour Health Journal Buletin Penelitian Kesehatan INTERACTION: Jurnal Pendidikan Bahasa JURNAL TEKNOLOGI, KESEHATAN DAN ILMU SOSIAL
Daniel Ginting
Universitas Ma Chung
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Journal : Tour Health Journal

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PENGARUH MUTU PELAYANAN KEPERAWATAN TERHADAP PERSEPSI PASIEN RAWAT INAP DI RSU BANDUNG MEDAN Mailisa, Wan Ria; Ginting, Daniel; Silitonga, Evawani M.
TOUR HEALTH JOURNAL Vol. 3 No. 3 (2024): Tour Health Journal
Publisher : Akupun Tour Publisher

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Abstract

Background: The problem that is often found is that patients do not get the service they should, they wait too long. The inpatient rooms are class III including wards in RSU Bandung, namely rooms consisting of 2 and 4 rooms with a capacity of 10-15 patients in one room. Based on information from Bandung Hospital, inpatients' perceptions of good nurse services, especially class III or wards, are around 60%. Purpose: The purpose of this research is to find out what strategies are used in improving the quality of nursing services based on the perception of inpatients in Bandung General Hospital 2019. Method: The sample in this study was the entire population of 89 people. This type of research uses descriptive correlation with cross sectional approach. Results : Based on the test results it can be concluded that there is a significant influence between reliability on the perception of inpatients. There is a significant influence between responsiveness on the perception of inpatients. There is a significant influence between assurance on inpatient perceptions. There was no significant influence between empathy on the perception of inpatients. There was no significant effect between tangibles on the perception of inpatients. Disscusion and Conclusion: The author suggests that in order to make this research more accurate, researchers should further add research variables and increase the number of samples. Patients should really pay attention to the satisfaction of nursing staff in the hospital to feel comfortable when treated. Bandung Hospital should improve their nursing care services as well as possible.
Co-Authors A.Dachi, Rahmat Adiansyah Adiansyah, Adiansyah Aditya Nirwana Aini, Syafrida Aritonang, Ester Taruli Asima Sirait Bangun, Adriana Bevy Gulo, Adventy Riang Brahmana, Netti Etalia Br. Brahmana, Nettietalia Br. Budi Santoso, Stephanie Bunga, Faldin Adrianus Christiatmojo, Anastasia Seraphine Cristiana, Eva Elisabeth Purba, Ivan Etalia Brahmana, Netti Fajrinur, Fajrinur Fentiana, Nina Frida Lina Tarigan Gaol, Mery Cristina Lumban Gulo, Mery Kristinawati Gulo, Moralman Gultom, Rumondang Haidar, Hala Halawa, Ebensaluran Halin, Hamid Harefa, Karnerius Harjantoko, Lalu Angger Hutajulu, Johansen Irawan, Jessica J. Sitorus, Mido Ester Janno Sinaga Jasmen Manurung Jiuangga, Vincentius Valiandy Karnirius Harefa Ketaren, S. Otniel Lahagu, Ardianto Laia, Fidalina Lazuarni, Shafiera Lelo, Sisulince Levana, Eldana Reza Lia Rosa Veronika Lumban Gaol, Hoddi Raju Mailisa, Wan Ria Manurung, Kesaktian Marnisah, Luis Masdalina Pane Maysyarah, Maysyarah Meida Manurung, Meida MYRNAWATI CRIE HANDINI Mz, Miftahul Qurnaini Nababan, Donal Nasution, Fajarudin Nurkholis, Kgs, M. Nurmawati Nurmawati Pardosi, Magdalena Pasaribu, Dormaulina Patrisius Istiarto Djiwandono Pransika, Eka Purba, Agnes Rahmat Alyakin Dakhi Rika Rosnelly Rivany, Hany Athaya Syifa Robby Anto, Rachelia Giovanny Rosdiana, Eva Saleleubaja, Sulastri Sembiring, Rinawati Sembiring, Rinawati Seri Asnawati Munthe Siagian, Mindo Tua Sihotang, Junita Lisbet Sihotang, Nola Winarta Silitonga, Evawani M. Silitonga, Evawani Martalena Simamora, Doni Pacarella Simanjuntak, Hermanto Sinaga, Taruli Rohana Sipayung, Rosetty Siregar, Linda Siterisno, Edi Sitorus, Mido Ester Sopiyan, Muhammad Yogie Pratama Subarma, Didik Suharto Suharto Tarigan, Antje Irmella Telaumbanua, Hendrikus Togatorop, Lamtiar Betty Toni Wandra Trini Sudiarti Vierto Wahyudi, Harry Warouw, Sonny Priajaya Welly Satria Dewi Wijaya, Irene Puspita Yulianto, Wawan Eko