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All Journal Signifikan : Jurnal Ilmu Ekonomi Refleksi: Jurnal Kajian Agama dan Filsafat Jurnal Teknik Sipil dan Perencanaan JURNAL ADMINISTRASI BISNIS Dharmakarya : Jurnal Aplikasi Ipteks Untuk Masyarakat Proceeding Seminar LPPM UMP Tahun 2014 EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis KARSA: Jurnal Sosial dan Budaya Keislaman (Journal of Social and Islamic Culture) Syifa al-Qulub : Jurnal Studi Psikoterapi Sufistik AL QUDS : Jurnal Studi Alquran dan Hadis AdBispreneur Economica: Jurnal Ekonomi Islam Syntax Literate: Jurnal Ilmiah Indonesia AcTion: Aceh Nutrition Journal Indonesian Journal of Islamic Literature and Muslim Society MAGHZA: Jurnal Ilmu Al-Qur´an dan Tafsir Jurnal Informatika Universitas Pamulang JSiI (Jurnal Sistem Informasi) JURNAL PENDIDIKAN TAMBUSAI Jurnal Kreativitas PKM Nation State : Journal of International Studies J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Jurnal Riset Kesehatan Poltekkes Depkes Bandung Mashdar: Jurnal Studi Al-Qur'an dan Hadis Jurnal Mantik Kumawula: Jurnal Pengabdian Kepada Masyarakat Journal of Machine Learning and Soft Computing Journal of Enterprise and Development (JED) Proceedings of Annual Conference for Muslim Scholars Journal of Management - Small and Medium Enterprises (SME's) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Kalijaga Journal of Communication Jurnal Studi Jurnalistik Entrepreneurship Bisnis Manajemen Akuntansi (E-BISMA) NUSRA: Jurnal Penelitian dan Ilmu Pendidikan Ahmar Metakarya: Jurnal Pengabdian Masyarakat AKADEMIK: Jurnal Mahasiswa Humanis Asian Journal of Innovative Research in Social Science MASALIQ: Jurnal Pendidikan dan Sains Innovative: Journal Of Social Science Research Jurnal Pendidikan dan Pengabdian Masyarakat Jurnal Penelitian Jurnal Administrasi Bisnis AMMA : Jurnal Pengabdian Masyarakat JANE (Jurnal Administrasi Negara) Jurnal Keperawatan Indonesia Florence Nightingale IIJSE Science Information System and Technology Jurnal Indonesia : Manajemen Informatika dan Komunikasi Academic Journal of Islamic Principles and Philosophy Indonesian Journal of Islamic Literature and Muslim Society Academic Journal of Dawa and Communication Media Penelitian dan Pengembangan Kesehatan Agritrop : Jurnal Ilmu-Ilmu Pertanian (Journal of Agricultural Science) Aksyana : Jurnal Akuntansi dan Keuangan Islam
Zaenal Muttaqin
STAIB Surakarta
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Journal : JURNAL ADMINISTRASI BISNIS

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Pengembangan Kualitas Pelayanan Jasa Pengiriman Barang pada PT Pos Indonesia (Persero) KCU Bandung Zahra, Alisa; Herawaty, Tetty; MUttaqin, Zaenal
JURNAL ADMINISTRASI BISNIS (JAB) Vol. 14 No. 1 (2024)
Publisher : Universitas Sam Ratulangi

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Abstract

The development of service quality in logistics companies relies on policies, strategies, planning, and preparing Standard Operating Procedures. PT Pos Indonesia is currently competing with rival companies. So, companies must provide the best service to provide satisfaction to consumers. This research aims to determine the quality of service at PT Pos Indonesia KCU Bandung. This research uses descriptive qualitative research methods. Data collection in this research carried out observations and interviews. The data analysis used is descriptive, SWOT analysis, IFAS analysis, and EFAS analysis. Based on the research conducted, it can be seen that the quality of service at PT Pos Indonesia KCU Bandung has been carried out well. PT Pos Indonesia has an SOP for sending goods and a system for resolving consumer complaints through the Customer Complaint Handling application. Based on the IFAS and EFAS analysis, it can be seen that PT Pos Indonesia KCU Bandung is in the quadrant I position, which means that the company has great strength to take advantage of existing opportunities.
Co-Authors Agus Sriyanto Agus Wahyudi, Muhammad Agus Wedi Albar, Madha Mahesa Ali Hamzah Ali, Mukti Anam, M. Masrul Aprian Dwi Karnilasari Ariana, Erina Friesca Arianis Chan Asisah, Nila Astiti, Indita Wilujeng Awliya Tribhuwana Aziza, Riki Rokhmatul Azizah, Faizatul Bakhar, Muhamad Bakti, Andi M. Faisal Bambang Hermanto Cyintia Kumalasari Dadang Purnama Darpito, Dhanesworo Darwis Muhdina Deasy Silvya Sari Dede Suleman DELVIRA, WIWIEK Dwidasmara, Sansri Dwidasmara, Sansri Diah K. Elisa, Dina Fadhila Sidiq Permana Faizun, Ahmad Fanny Rachmawati Fatah, Vera Fauziah Fatha, Sri Mayang Fitriana, Lintang Ayu Fitriani, Dena Ginting, Dio Frastia Gu, Kan Myon Gunagraha, Shindid Harsiti Harsiti Harsiti, Harsiti Hay's, Riyan Naufal Herwan Abdul Muhyi Hidayat, Tubagus Rachmat Hikmawati, Ari Husain Husain Imam Makruf Iwan Sukoco Jajang Sauman Hamdani Jusup, Ravi Prianka Karimah, Lutfiatul Khaerul, Khaerul Umam Khasanah, Silvi Nur Khiyaroh, Arifatul Kudus Zaini, Abdul Kurniya Khurotin, Laila Kusumiyati , Kusumiyati Larasati, Mayang Galuh lauryn, maya selvia Lina Erlina Linda Kurniawati, Linda Mahmud, M. Nasir Martayadi, Uwi Maryam, Hilyah Sa’adah Masri Mansoer Ma’mun, Sukron Merdikawati, Lulu Mokodenseho, Sabil Muhammad Munadi Mukti, Yolanda Fifiana Dwi Mundzir, Muhammad Muryati Muryati Muslimah, Fauziah Mutiara, Arla Triza Muttaqin, Azka Na'imah, Elvi Nadia, Matsna Afwi Nafiza, Azka Zahro Najib, Zulham Ainun Nasuki, Hamid Nurhayatmi, Elis Nurrohmah, Syifa Ohan Farhan Purwanto Purwanto Purwanto Rahayu, Dian Yuniar Syanti Rahman Rahman Ramadhan, Rafy Ratih Purbasari, Ratih Ratna Meisa Dai, Ratna Meisa Razak, Yusron Razaq, Abdul Rahim Reni Haerani Ristiani, Tina Rizki Damayanti, Rizki Rohyadi, Yosep Rukman Rukman Sarib, Suprijati Sasmita, Anah Savitri, Citra Sesinawati, Hana Mulya Setiawan Setiawan Siti Rohmah Sri Budi Cantika Yuli Sri Puguh Kristiyawati Srihartini, Ela Sugiyanto - Sugiyarta, Ahmad Suhal Kusairi Suhendar, Akip Sukmadewi, Rani Sunarko, Asep Supiandi, Supiandi Supriyanto Supriyanto Suroso Suroso Susi Susanti Tarjuman, Tarjuman Tetty Herawaty, Tetty Ulfa , Maria Ulil Albab Wahyu Gunawan Wasik, Abdul Witdiawati Witdiawati, Witdiawati Wulandari, Isma Ayu Z, Desmaniarti Zahra, Alisa