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All Journal ARISTO SOSIOHUMANIORA: Jurnal Ilmiah Ilmu Sosial dan Humaniora Pendekar : Jurnal Pendidikan Berkarakter JURNAL PENDIDIKAN TAMBUSAI HIKMAH : JURNAL PENDIDIKAN AGAMA ISLAM To Maega: Jurnal Pengabdian Masyarakat PERSPEKTIF Abdi Dosen : Jurnal Pengabdian Pada Masyarakat JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Abdi Insani Community Development Journal: Jurnal Pengabdian Masyarakat Journal of Intelligent Computing and Health Informatics (JICHI) Jurnal Kewarganegaraan Journal Of World Science Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance Saraq Opat : Jurnal Administrasi Publik Biram Samtani Sains Al-Aulia: Jurnal Pendidikan dan Ilmu-Ilmu Keislaman Petanda : Jurnal Ilmu Komunikasi dan Humaniora Jurnal Ilmu Sosial, Pendidikan Dan Humaniora Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia SWATANTRA Innovative: Journal Of Social Science Research DECISION : Jurnal Ekonomi dan Bisnis AgriMu Journal Papyrus : Sosial, Humaniora, Perpustakaan dan Informasi Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Social Sciences Insights Journal Calvaria Medical Journal Jurnal Imiah Pengabdian Pada Masyarakat (JIPM) Jurnal Media Analis Kesehatan Jurnal Pengabdian Kepada Masyarakat Journal Social Engagement: Jurnal Pengabdian Masyarakat Educia Journal Jurnal Wicara Desa
Mawar Mawar, Mawar
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Journal : SWATANTRA

 1 
KUALITAS PELAYANAN SERTIFIKAT TANAH DI KANTOR PERTANAHAN KOTA ADMINISTRASI JAKARTA SELATAN Prasojo, Eka; Mawar, Mawar
SWATANTRA Vol. 15 No. 1 (2017)
Publisher : Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (231.664 KB) | DOI: 10.24853/swatantra.15.1.%p

Abstract

The institution that have authority to handle national land affair is Badan  Pertanahan Nasional (national land affair institution) it has function to manage land affair administration, especially in land affair administration office of south jakarta to increase services to society. And then the problem formulation is how about the quality n services of land certificate in land  affair office of South Jakarta administration. And about both of the proponent factor and obstruction factor in implementation. This research use Zeithaml theory, Berry n Parasuraman 1985 with descriptif and qualitatif methode, where reseacher descript the phenomena by analizing and serving fact sistematically to make easier in understanding and resume the conclusion. Data sources come from interview, documentation and observation. Data analizing by interactive model analizing with 3 step action that are reduction data, data serving and resume conclusion. Based on research result can be concluded that the quality of certificate services was still not good. It was analized by direct indicator. The location of land  affair office was regarded not switable. Parking area facility was narrow and suggestion box have not use yet well. Indicator of target reliable, target of finishing land certificate spend long time and not according standart established. The indicator of perspective socialization program by land affair institution not be done optimally rontie and, overall. Guaranted indicator, the competency of employed not as criteria and not in equal need improvement, emphaty indicator, there are employe do not in friendly. The need of society to make certificate can not be carried but not yet completely. Endorsement factor were regulation, organization, income ability, and skill, and also series equipment, while abstruction factor are, laek of cooperation between society to fulfill reqruitment  and society awareness to make land certificate.Keywords: Public Services, quality, Land certificate
Co-Authors Abdul Rahman Abdul Rahman Abdul said, Abdul Ade saputra Adi, Muh Yudi Prasetya Adil, M. Aditiya , Rayhan Agus Suradika Agustin, Dewi Ahfandi Ahmad Ainaya Nazilatul Fathinia Muqoffa Ainun , Aida Nur Ainun Rezkiyah Sarif Akhmad Qashlim, Akhmad Aksara, L. M. Fid Alizah, Bella Amalia, Rista Talitha Amin, Akriandi Andita, Citra Andre Hidayat Andriansyah Andriansyah Andryani, Dini Anggriani, Putri Risna Aprianto, Aci Aprizal Aprizal Ardelia, Fatina Arman Arman Asmal, Muhammad Assiddiq, Muhammad astuti, Windy Athirah, Aldila Mawanti Awalunnisa , Yuli Ayly Soekanto Badali, Muhammad Imam Mudin Budi Arief Waskito, Budi Arief Dewi, Maya Puspita Dhyafatusholehah, Dhyafatusholehah Dian Permata Sari Djoni Gunanto Evi Satispi Eza Ramadhani Fajar, Nisrina Qatrunnada fatimah Fatimah Hamdani, Feri Hari, Muhammad Izam Hasan, Siti Devina Miftahul Herdiana, Herdiana Hibatullah, Fadhli Ida, Andi Syintha Ismaul Fitroh isti qomah Izzatusholekha Izzatussolekha, Izzatussolekha Jamaludin . Jasmin, Jasmin Junaidi, Dita Rahmaditiani Kassa, Adriana Khairunnisa, Yeni Kusuma, Andrean Alan Lazuardini, Aurora Manan, Habdul Mangalisu, Azmi Mantasa, Kamaluddin Mardhiyah, Mardhiyah Maritza, Dhiya Fahriyyah Masdar, Nisma Ariskha Mega Mustika Meylinda, Anggita Muaini Muaini Mudasir Mudasir Muhammad Asril Arafah S Muhammad Nasir Noer, Khaerul Umam Novinda Serikandi Nur Amalia Nurani Nurani Nuratiza, Nuratiza NURFADHILLAH NURFADHILLAH, NURFADHILLAH Nurfiati, Siti Nurhaliza, Nurhaliza NURLAELA NURLAELA Nursam Nursam Pasaribu, Ahmad Jamil Prasojo, Eka Purbaningrum, Dini Gandini Putra, Wahyu Regal Rafika Rafika Rahman, Muhammad Fatur Rahmat Hidayat Raihana, Raihana Ramadhan, M. Ajihir Ramadhani, Ugi Putri Rani, Kadek Gita Rezky Amalia, Rezky Rina Rina Risdianti, Tri Sindi Rizkayati, Anisa Rosdiana Rosdiana Rusadi, La Ode Sabarudin, Dian Nitari Ribanor Safariah, Rabiatul Safriadi Safriadi, Safriadi Saifuddin Saifuddin Salfen Hasri, Salfen Saputra, Ramli Sari, Eka Rosmitha SATISPI, EVI Sepkamala , Diva Deda Shofia Nurun Alanur S Sohiron, Sohiron Sosiawati, Emma Suciati Suciati Sukmajati, Daya Cipta Sukmawati Sukmawati Supraydi, Didy Ika Supriaty, Rika Syahdan, Aan Syahrul Nasarudin Syuhada Syuhada Wahyudi, Rifqi Nur Wicaksono, Aditiya Fajar WIDARTI WIDARTI Yana, Meli Handayani Zuanda, Sary